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Anybody having any issues getting a RPU (old term is regional upgrade) or GPU (old term is systemwide upgrade) applied and or cleared (assuming inventory available) to a new or changed reservation for the future? I am flying a confirmed biz class upgrade Europe to USA here in a few days but want to change my ticket to travel a different day. Am worried (possibly unnecessarily) that I am entering myself into a host of problems and giving up a sure thing for very much an unsure thing! Any assurances that this still works would be most helpful.
Also a few more points: 1) Getting busy signals at the 1k line 2) Looks my existing future reservations, my in the middle of reservation, my upgrade balance, EQM, total miles, etc all transferred properly 3) did not lose any pre-assigned seats...phew!! 4) Not sure of a duplicate SWU pull. If they pull one for my return trip here in a few days (it already cleared and was pulled) than yes, they have pulled a duplicate SWU. Overall: I give the IT integration team an A- or B+. Pretty decent job for a mega-complex integration. I work in the M&A field so my grading comes from a body of knowledge. That said, I feel sorry for the folks who lost key seat locations for LONG flights or got separated from young family members. This grading assumes they iron out the upgrade balances which I am sure they will soon. Thanks! SV1K |
A single flight segment from each of two long-cancelled, refunded award bookings has re-appeared under "Current Reservations". Check I0RSKN and JD3QTH.
David |
Chase Credit Card Companion Zone Fares.
Any update on the Chase Credit Card Companion Zone Fares? The Ticketing folks and customer service reps are relating they have never heard of this. They were nice enough to book it and hold the reservation for 48 hours until it can be resolved.
Brian |
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shannon- no sooner did you say the system was turned on did my first EUA clear! Thank you kindly |
Originally Posted by flyhighajw
(Post 18131625)
Originally Posted by Landice
(Post 18131111)
UAL1960, I agree with you 100%! We can all appreciate that the integration is a huge and difficult process, but as a customer, most of it should be seamless or, at least, appear seamless from the customer perspective.
Judging from this thread alone with more than 40 pages of postings in day 1, I would not call this cutover a success. 1. The massive delays at the airports 2. The massive delays on the phone 3. The involuntary reassignment of seats 4. The improper deduction of upgrade instruments 5. ...and the pure FRUSTRATION on the faces of United's employees. ...hope they will be able to get their act together soon. What would be alternatives? To stop the delays at the airport have a day of "no flight departures"? A delay at the airport is always better than not flying on the day intended. I see many opportunities where an experienced "transition team" would have been able to easily identify and implement...but it didn't occur here. |
Originally Posted by cmk1493
(Post 18130212)
1. You obviously do not work in the merger integration field or you would have a better appreciation of how these system cutovers work. What appears as a major issue for you probably ranks below about 5,000 other items on the cutover plan. The vast majority of seat assignments were unaffected.
2. I am not sure why you are trying to turn this into a moral issue by claiming you played by the rules, etc. This is a system cutover issue and nothing more. A very small amount of people will be impacted in a negative way, 99% of the UA population flying within 10 days of the transition will have no idea that the migration even took place. 3. Absolutely no evidence exists at all that this was a 'poorly executed system conversion'. You would be shocked to see what happens during poorly planned and poorly executed integrations (employees don't get paid, companies are prevented from shipping products, facilities lock people out, etc). A small percentage of issues with seat assignments does not constitute a 'poorly executed system conversion' for a HUGE airline. There's a difference between acknowledging the technical challenge of an integration and successfully addressing the challenge. In a customer service business, success means providing good service. Perfection is not the standard and I think that most everyone expected to encounter some bugs. But the widespread loss of seat assignments on international itineraries is not an understandable "bug." Compounding this failure is United's inability to address these unforced errors. As for my own buggered-up TATL itinerary, the website lacked functionality to correct the misassignments. It simply would not let me select seats. Nor was the phone line of any more use. I was on hold for over 2 1/2 hours last night before giving up. Finally, I was able to reach a CSR this morning. He was helpful, but could not restore my original seat assignments. Nevertheless, I have acceptable seats. At last. However, these seat assignments are not reflected in the online seat map, so I have my doubts that this matter is resolved. How much aggravation and lost time among its elite customers is acceptable to United? I would hope the answer is "close to zero." By that standard, the integration has been a failure. Speaking for myself, I am more frustrated in the difficulty in correcting the problem than the problem itself. Marc |
Originally Posted by WineCountryUA
(Post 18129308)
have not heard anything about the process but last September this was posted
"Global Premier Upgrades may be used on Copa Airlines and United Airlines, but are not valid for upgrades on other partner carriers. To upgrade on Copa Airlines or United, please contact United Reservations." Don't know if they just didn't migrate the policy from old United or is an actual revision. |
Originally Posted by SouthPoleFlyer
(Post 18130629)
Two weird things have happened:
1) I have a non reservation: "Flight: to Tak TH (TKT)" under reservations, and ... |
Shannon,
I am having issues with CPU processing. Currently within 73 hours from my flight with a flight that is showing RN9. What is the best way to approach this? In the past asking the phone agent to remove and re-enter my MP # worked. |
Validate the e-cert is active FIRST
Click here:
http://united.com/web/en-US/apps/boo...s/default.aspx I have now used TWO PMUA e-certs today NO issues. If you enter the info at the above link it will validate the ecert and direct drop it in if you want to do a booking right there. |
Originally Posted by USFdonWill
(Post 18131949)
Shannon,
I am having issues with CPU processing. Currently within 73 hours from my flight with a flight that is showing RN9. What is the best way to approach this? In the past asking the phone agent to remove and re-enter my MP # worked. I, for one, am awaiting CPU for flight with 50% F space on 7 March. |
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Is anyone else waitlisted for biz on United PS in the "R" code? My understanding was this was supposed to be "ON". Also- minor issue but EUA did clear. I did not receive any notification however |
Originally Posted by Tunapalooza
(Post 18131926)
Apart from that, Mrs. Lincoln, how did you enjoy the play?
There's a difference between acknowledging the technical challenge of an integration and successfully addressing the challenge. In a customer service business, success means providing good service. Perfection is not the standard and I think that most everyone expected to encounter some bugs. But the widespread loss of seat assignments on international itineraries is not an understandable "bug." Compounding this failure is United's inability to address these unforced errors. As for my own buggered-up TATL itinerary, the website lacked functionality to correct the misassignments. It simply would not let me select seats. Nor was the phone line of any more use. I was on hold for over 2 1/2 hours last night before giving up. Finally, I was able to reach a CSR this morning. He was helpful, but could not restore my original seat assignments. Nevertheless, I have acceptable seats. At last. However, these seat assignments are not reflected in the online seat map, so I have my doubts that this matter is resolved. How much aggravation and lost time among its elite customers is acceptable to United? I would hope the answer is "close to zero." By that standard, the integration has been a failure. Speaking for myself, I am more frustrated in the difficulty in correcting the problem than the problem itself. Marc |
Originally Posted by demkr
(Post 18132003)
....
Is anyone else waitlisted for biz on United PS in the "R" code? My understanding was this was supposed to be "ON". .... http://www.flyertalk.com/forum/unite...uckets-ua.html |
Originally Posted by WineCountryUA
(Post 18131978)
EUA/CPU processing apparently justed turned back on in the last hour (see post #1). Unlike PMUA, the exisence of RN inventory does not infer CPU space -- best I understand there is no visibility to CPU space.
I did not know RN inventory does not equal CPU space. FWIW the segment in question is SFO-LAX on a B757 that was showing NF9 pre-3/3 and now showing R9, RN9. |
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