Originally Posted by njcommodore (Post 18130664)

Now that I think about it, I think INTL F (3 cabin) could also use the GS area. I'm still fuming about that. There was literally no one there with about 6-8 agents standing twiddling their thumbs and the dragon at the top of the line wouldn't let me in. I had BPs, just needed to drop bags for an INTL flight. The Premier bag drop area was closed.

Originally Posted by PhillyPhlyer40 (Post 18130662)

CO (really the new UA) mngt has never given a RATS REAR-END about seat assignments.

I feel your pain. 3-4 times I had seats booked for vacations...and due to a simple a/c change...IE 738 -> 738 different tail #, seats would be jostled! It is [email protected] the old CO was H:rolleyes:RRIBLE about getting seats back.

Good luck...and I truly feel for you. The "you paid for transporation, not a seat" is BS in my book.

Originally Posted by joshwex90 (Post 18130727)

They wouldn't let you check in when the Premier Access check-in area was closed? What cabin were you flying?

Originally Posted by njcommodore (Post 18130850)

I was in international business (Caribbean premium class). The old Elite Access area (mid level middle) is 1K and Plat to the left, gold/silver/domestic F to the right. Separate, all the way down at the end is the GS/UA INTL F area.

Originally Posted by CaptainBilly (Post 18130766)

In my case I had duplicate GPUs pulled for an October / November round trip to Sydney. The trip was upgraded from W to business.

Online my "Account Details" page under "Most Recent Account Activity" shows two identical entries reading as follows.
"03/03/2012 12:01 a.m. System-wide Upgrade Redemption (1)"

Note also that the term "System-wide Upgrade" was used instead of GPU terminology.

Seat assignments remained correct on all six segments of this itinerary.

CB

Originally Posted by cmk1493 (Post 18130212)

1. You obviously do not work in the merger integration field or you would have a better appreciation of how these system cutovers work. What appears as a major issue for you probably ranks below about 5,000 other items on the cutover plan. The vast majority of seat assignments were unaffected.

2. I am not sure why you are trying to turn this into a moral issue by claiming you played by the rules, etc. This is a system cutover issue and nothing more. A very small amount of people will be impacted in a negative way, 99% of the UA population flying within 10 days of the transition will have no idea that the migration even took place.

3. Absolutely no evidence exists at all that this was a 'poorly executed system conversion'. You would be shocked to see what happens during poorly planned and poorly executed integrations (employees don't get paid, companies are prevented from shipping products, facilities lock people out, etc). A small percentage of issues with seat assignments does not constitute a 'poorly executed system conversion' for a HUGE airline.

Originally Posted by JetAway (Post 18130926)

I'm still missing two (2) GPUs (SWUs). Quite a few others seem to have the same issue. Any info as to how we can get this corrected if the system doesn't do it automatically in the next few days?

Originally Posted by gusd (Post 18130823)

I am also being redirected to https://pss.united.com after logging in, whether from the home page or the sign in page.

Originally Posted by c1mth0g (Post 18130916)

The pattern seems to be that GPUs and RPUs were pulled twice for itineraries in the future. I assume this means you didn't have RPUs reserved/used for future itineraries? I'm hoping [b]UA Insider[\b] notices this soon. If not I'll try to send a PM when things are quieter.