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FlyerTalk Forums (https://www.flyertalk.com/forum/index.php)
-   United Airlines | MileagePlus (https://www.flyertalk.com/forum/united-airlines-mileageplus-681/)
-   -   March 3rd, 2012 System Integration Master Thread (PSS) (https://www.flyertalk.com/forum/united-airlines-mileageplus/1319984-march-3rd-2012-system-integration-master-thread-pss.html)

EddieG Mar 4, 2012 11:07 am
"Remember Me" is not working, I have to login everytime including adding my MP#

Rogerdodger Mar 4, 2012 11:09 am
Missing Flight Credit
 
I know this is way down on the bottom of the list but I took four PMCO flights this week and did not get credit for them(Normally it's two days or less). When I put in the ticket number under missing mileage, it states I DID get credit. I'm 100% sure I didn't get credit, and they don't show up on the online statements. What is my recourse?

USFdonWill Mar 4, 2012 11:11 am
Originally Posted by USFdonWill (Post 18131949)
Shannon,

I am having issues with CPU processing. Currently within 73 hours from my flight with a flight that is showing RN9. What is the best way to approach this? In the past asking the phone agent to remove and re-enter my MP # worked.
UPDATE: On the phone with a phone agent (going on 30 minutes now :/ ), she just stated that SHARES is saying my booking fare of K is ineligible for CPU/EUA.

WineCountryUA Mar 4, 2012 11:13 am
Originally Posted by Rogerdodger (Post 18132039)
I know this is way down on the bottom of the list but I took four PMCO flights this week and did not get credit for them(Normally it's two days or less). When I put in the ticket number under missing mileage, it states I DID get credit. I'm 100% sure I didn't get credit, and they don't show up on the online statements. What is my recourse?
Personally I would wait a bit (like a week) to see what shakes out -- trying to contact a live person is going to waste alot of your time. There have been a few other reports of missing credit but given the focus on integration this weekend, flight crediting may be delayed and lots of normal system are overloaded.

demkr Mar 4, 2012 11:14 am
Wirelessly posted (Mozilla/5.0 (iPhone; CPU iPhone OS 5_0_1 like Mac OS X) AppleWebKit/534.46 (KHTML, like Gecko) Version/5.1 Mobile/9A405 Safari/7534.48.3)

The app is currently not letting me log in... I also have missing PQM/RDM
From one segment of a trip on PMUA

Wirelessly posted (Mozilla/5.0 (iPhone; CPU iPhone OS 5_0_1 like Mac OS X) AppleWebKit/534.46 (KHTML, like Gecko) Version/5.1 Mobile/9A405 Safari/7534.48.3)

Originally Posted by USFdonWill
Originally Posted by USFdonWill (Post 18131949)
Shannon,

I am having issues with CPU processing. Currently within 73 hours from my flight with a flight that is showing RN9. What is the best way to approach this? In the past asking the phone agent to remove and re-enter my MP # worked.
UPDATE: On the phone with a phone agent (going on 30 minutes now :/ ), she just stated that SHARES is saying my booking fare of K is ineligible for CPU/EUA.
Keep us posted on this one... B/c K is a paid fare

Rogerdodger Mar 4, 2012 11:17 am
Originally Posted by WineCountryUA (Post 18132062)
Personally I would wait a bit (like a week) to see what shakes out -- trying to contact a live person is going to waste alot of your time. There have been a few other reports of missing credit but given the focus on integration this weekend, flight crediting may be delayed and lots of normal system are overloaded.
I was going to wait a few weeks for sure...I was just a bit concerned when it said I did get credit...Thanks!

zombietooth Mar 4, 2012 11:17 am
Originally Posted by WineCountryUA (Post 18131978)
EUA/CPU processing apparently justed turned back on in the last hour (see post #1). Unlike PMUA, the exisence of RN inventory does not infer CPU space -- best I understand there is no visibility to CPU space.

I, for one, am awaiting CPU for flight with 50% F space on 7 March.
Did you already apply the CPU and get a wait list message?

What is the purpose of CPUs, with "Confirmed" in the name, if you can't confirm an upgrade with them, even though R space is available?

demkr Mar 4, 2012 11:18 am
Wirelessly posted (Mozilla/5.0 (iPhone; CPU iPhone OS 5_0_1 like Mac OS X) AppleWebKit/534.46 (KHTML, like Gecko) Version/5.1 Mobile/9A405 Safari/7534.48.3)

PMCO's reasoning for not manually clearing people in R is not knowing where they are in the standby queue..

mnmag Mar 4, 2012 11:19 am
Originally Posted by zombietooth (Post 18132082)
Did you already apply the CPU and get a wait list message?

What is the purpose of CPUs, with "Confirmed" in the name, if you can't confirm an upgrade with them, even though R space is available?
In this case, the 'C' stands for Complimentary, I believe!;)

NickP 1K Mar 4, 2012 11:19 am
Pre Merger former RCC's (Pre Merger United Clubs) missing
 
http://united.com/web/en-US/content/...s/default.aspx

Shannon; minor one; but this was missing on the test pss site earlier on and it looks like no one got around to adding the pre merger United side of the clubs

WineCountryUA Mar 4, 2012 11:21 am
Originally Posted by zombietooth (Post 18132082)
Did you already apply the CPU and get a wait list message?

What is the purpose of CPUs, with "Confirmed" in the name, if you can't confirm an upgrade with them, even though R space is available?
CPU is Complimentary Premier Upgrades (UDU or EUA in the old parlance). You don't apply a CPU.

The new system (the PMCO system) does not show waitlisted/ pending for CPU.

It does show waitlisting for RPU/GPU/miles. These use R/RN space.

CPU apparently operates differently -- but I am not real clear on this yet.

mnmag Mar 4, 2012 11:24 am
Originally Posted by WineCountryUA (Post 18132112)
CPU is Complimentary Premier Upgrades (UDU or EUA in the old parlance). You don't apply a CPU.

The new system (the PMCO system) does not show waitlisted/ pending for CPU.

It does show waitlisting for RPU/GPU/miles. These use R/RN space.

CPU apparently operates differently -- but I am not real clear on this yet.
I believe that CPUs come out of the RN bucket, as well, but only when the system cycle runs within the appropriate windows (according to status).

zombietooth Mar 4, 2012 11:24 am
Originally Posted by mnmag (Post 18132103)
In this case, the 'C' stands for Complimentary, I believe!;)
Sorry, you are right! I am PMUA and I always thought of them as confirmed regional upgrades. The nomenclature is confusing.

mnmag Mar 4, 2012 11:26 am
Originally Posted by zombietooth (Post 18132134)
Sorry, you are right! I am PMUA and I always thought of them as confirmed regional upgrades. Now they are something less.
Yes, the new nomenclature takes a bit of getting used to:

CPU is formerly UDU/EUA;
RPU is formerly CR-1;
GPU is formerly SWU

zombietooth Mar 4, 2012 11:30 am
Originally Posted by mnmag (Post 18132154)
Yes, the new nomenclature takes a bit of getting used to:

CPU is formerly UDU/EUA;
RPU is formerly CR-1;
GPU is formerly SWU
So, if R,RN>0 and you apply an RPU, is the upgrade confirmed or could you still be wait listed?


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