Not that I remember, but my brain was overloaded trying to take in all the merger related activities.

UG instrument inventory issues
 

I, like everyone else, was missing RPUs/GPUs in the total lines (though the correct # popped up when I hovered over them)

NOW though, hovering over shows me 1 RPU and 1 GPU short...not progressing in the right direction!

GPUs/RPUs pulled twice for future itineraries
 

Same here, although no surprise to me - I was expecting that the breakdown you see when hovering would eventually agree with the (incorrect) total.

I noticed that other instances of missing GPUs were reported on another website where UA Insider has set up a similar thread. So between the two, someone at the Insider desk should (hopefully) become aware of this problem.

Gee mattflash, how many cubicles do you sit away from cmk1493 at UA HQ in Chicago? You've both appeared out of nowhere and are busy pulling Limbaughs by bad-mouthing posts on this forum, referring to people with legitimate issues as whiners etc.

I'm now into my third hour over the past two days trying to straighten out various screwups caused by this integration. That is my time and yes, my time is valuable. I pay United for a service and if they screw up delivery of said service it is my right to consider negotiation whereby I feel United has compensated me fairly for said poor delivery of service and in return United can continue to enjoy the significant of revenue I send their way. That's how the real world works - companies that expect customers to just shut up and take it have a poor track record. And to add a little perspective: I do feel that people need to be reasonable; e.g. my lifetime miles went to 0 for many hours yet I had no worries that these sorts of things would be sorted without my intervention and indeed they have. But when this "integration" causes me to loose a key part of my weekend so that I can save the reservation of a vital work trip that I have already paid for, then I feel justified in not being happy.

Yes, it must be an enormous job integrating these systems, and no doubt down in the IT bar there will be rounds all around once it is complete. But it's not my job to be an unpaid consultant in this. Good companies have contingencies in place to take care of the 1% or whatever percent of customers end up under the bus. Judging from some of the other comments here, UA may have been very tight with the training budget for the integration. A RCC staffer - one of the great ones - told me in detail last week about how much confusion there is among the frontline customer service people.

So to all of you airing issues here, keep them coming. Don't be cowed into silence as that merely justifies poor delivery of service.

UAL1960, I agree with you 100%! We can all appreciate that the integration is a huge and difficult process, but as a customer, most of it should be seamless or, at least, appear seamless from the customer perspective.

Judging from this thread alone with more than 40 pages of postings in day 1, I would not call this cutover a success.

1. The massive delays at the airports
2. The massive delays on the phone
3. The involuntary reassignment of seats
4. The improper deduction of upgrade instruments
5. ...and the pure FRUSTRATION on the faces of United's employees.

...hope they will be able to get their act together soon.

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EUA running?

Have a flight thats empty and EUA did not run at T-96.

Shannon rocks
 

Shannon invited us to PM her, so I asked her about something related to my Tuesday flight. She answered quickly and went beyond my expectations.

Thanks, Shannon, for being here and helping us through this transition.

Patience is in short supply at times. Yet I managed to book and use four of my GPUs yesterday (integration day!) and even got phone help to make sure R class was available when I booked from IAH to GRU. Sure there are hiccups, but from what I hear from my DL buddies, this integration far exceeded that one. This discussion is good, and at the same time, it is a good thing that UA Insider monitors this board. As a 1.5MM flyer, I have been plenty mad at times, but this process has been less cumbersome than expected.

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PDX, try The hotel rewards page on the UA use award miles site . There you should be able to enter conf# and see rez

It was a PMUA domestic ecert that I used a dummy booking on. I didn't click all the way past the purchase page (since it was a dummy booking)

I renewed my membership last month, and got a card with my old MP # that is good through March 1 2013.

I think United has done a great job with the integration all things considered. The lines were much longer traveling back from ASE yesterday than normal. United had way overstaffed the station. They have moved multiple CO employees to ASE for 3-4 months each to ensure the transition went smoothly. My account is slowly getting fixed.

Is it frustrating things take longer with Shares than they used to be? Sure, but it will improve with time as employees become more confident. I was Chairmen's for a number of years with US. That was a horrible integration. People could not fly for days. I am focusing on how much easier things will be with one system. I will no longer have to worry about flying on mixed-metal trips and the implications. It will get better with time and I appreciate how hard the line employees at United are working.

I have the same thing. It was for a sCO ticket I had cancelled that still had a credit. Yesterday clicking on "view" allowed me to pull up the e-ticket receipt and save it. Today it won't allow that.

Also have two sUA cancelled tickets showing up, they still allow me to pull up the e-ticket receipt.

Integration has issues; but it could have been worse
 

Just dropped the parents off for SNA-DEN this AM, online check in worked for both. No issues they said at boarding and flight left on time and shows arriving on time. When they dropped their bags, Kiosks were working fine.

Granted some stations and flights had issues; but 2nd day in it seemed LESS hectic.

Contrast that with those of us who has to fly US on their HP/US integration. It was a disaster. Lines into the 3rd-4th day; many stations still doing manual check in with paper.

Sure there are things that are problematic; I have some minor issues on some res's and some missing RPU's - When things settle down I will address those - none of those are for immediate flights.

Also on the losing seats; Yes it sucks; but guess what an equip change would have done the same; for those with further out flights you do realize there is a possibility in a merger that cross fleeting/crewing may cause changes ANWAY. No seat is set in stone and never has been. Should UA address those who were hosed; yes - with an equiv seat which Shannon said is something they are addressing on future itins.

I however have Gained huge things that drove me nuts with old United. Online purchase of partner awards, ability to view the UG/Standby list real time, a change flight online front end that works (not with UA legacy itins right now), better C/J product on international... These were things that drove me nuts with UA and were things other carriers addressed on their sites/products.