My miles came back so that is good. I'll get used to the website though, worse things happen at sea.

here in tokyo, https://www.united.com/ puts me to https://www.unitedairlines.jp/ which immediately says "The webpage at https://www.unitedairlines.jp/ has resulted in too many redirects."

Here are a few links to try:
- http://pss.united.com/
- http://pss.united.com/web/en-US/defa...edairlines.jp/
- http://www.continental.com/web/en-US...lt.aspx?POS=JP
- http://www.ual.com/

Good luck!

I am also currently in Tokyo. Using www.ual.com works fine for me, try that one.

oh, i could find other workable URLs. i was just reporting a bug.

i have a yb march 14 itinerary nrt-iad-cdg-ord-sea-nrt that i am trying to upgrade with systemwides. currently, the system is being snarky. no big deal, i just thank the goddesses that i am no where near the pit of horror where the integration is being brewed.

but when will be a sensible time to call ugs and whine? we're currently ten days out (tokyo time), and seats are not plentiful. [ i do like that you can see all cabins on seat map ]

This may have been what happened...
 

I used regionals to get the upgrade on my own flight, which is still in place... so maybe in the transfer they were doubly deducted for my own upgrade... I hope they sort this ASAP as Mar. 8 is coming up fast! :/

A huge thank you to Shannon/UA Insider for keeping us all informed during the transition.

A bunch of errors on the new site worth pointing out:

1) The page about the airport upgrade standby list seems to be left over material about the old Continental program, and is thus riddled with errors:

http://united.com/web/en-US/content/...andby_FAQ.aspx

For example, there is no mention of 1K upgrades; I think the companion upgrade information is incorrect; and the page implies that SFO-HNL flights (or any other West Coast flights to HNL other than from LAX) are not eligible for CPU. There is also no exclusion of ps flights from CPU. Finally, there is a reference to no upgrades on award tickets, which is (a) not true for certain credit card holders, and (b) this same sentence appears twice with the text "delete extra space" inserted when it appears the second time.

2) As best I can tell, the upgrade mileage and co-pay information located at

http://united.com/web/en-US/apps/mil...27A9B20CDA7F12

is correct; however, if you click on the link at the top of that page to see the pdf chart listing all the mileage/co-pays in one place, it takes you to an outdated chart (with the Continental OnePass name) with all the old Continental info (e.g., no references to upgrading from Business to First, etc.)

3) If you want to look at the chart listing the Star Alliance Upgrade Award amounts from the following page:

http://united.com/web/en-US/content/...rade/saua.aspx

clicking on that link mistakenly takes you to the same OnePass chart referenced in #2 above.

4) Also related to Star Alliance Upgrade Awards, clicking on the link on this page entitled "Star Alliance Upgrade Awards":

https://pss.united.com/web/en-US/con...e/default.aspx

instead takes you to a page about Star Alliance benefits other than upgrade awards.

5) On this page:

http://united.com/web/en-US/content/...grade/mua.aspx

regarding the Premier co-pay waiver, the text reads:

"Non-Premier members are exempt from the co-pay when traveling on the same reservation as a Premier member or when sponsored using miles from a Premier member’s MileagePlus account. The co-pay will be charged for members sponsored by a Premier member who is not traveling on the same reservation."

Now it's late here so maybe I am just confused, but don't those last two sentences contradict each other about whether non-premieres sponsored by a Premier member but not on the same reservation will be charged a co-pay?

6) Very small issue -- on this page about Global Premier Upgrades:

http://united.com/web/en-US/content/...wupgrades.aspx

under the section entitled "Confirmation Priority", the second sentence references Regional Premier Upgrades when talking about the 24-hour cutoff. Obviously, this text was cut and pasted from the RPU page.

7) When you go to the "Flight Status Notification Subscription" section of your email settings, and ask for texts to be sent to your cell phone, it says "This feature is available to T-Mobile customers". I think this is a mistake, I am not T-Mobile and I am pretty sure I have gotten texts from CO before. Or is that just a plug for T-Mobile, since it doesn't expressly say other carriers aren't eligible?

8) On the following page about Mileage Plus awards generally:

https://pss.united.com/web/en-US/con...vel/types.aspx

there are several references to an "award fee chart" (for fees for ticketing less than 21 days, flight changes, redeposits, etc.) with a direct link to that chart, but clicking on the "award fee chart" link instead brings you to the outdated chart referenced in #2 above, which gives you only (incomplete) information about co-pays, and not about award fees.

BG5 with 1k and United First
 

I have BG5 for my 1st flight segment and BG1 for the second segment even with 1K and United First ticket

GPUs/RPUs pulled twice for future itineraries
 

Given what I've been hearing about wait times on the phone lines, I'm planning to wait a day or two before sending a PM to UA Insider.

Ehhh Feb 14 is passed and Feb 14, 2013 is more than 330 days out.

+1

I really enjoy those demanding compensation because they have been wronged beyond belief...

Upgrade List Issues
 

Has anyone experienced issues with upgrade list order? Flying International and always am number 1 on the list if not confirmed 24 hours in advance. Today i Checked in exactly 24 hours prior to flight and continue to be moved down the list. My SWU are not mine, but tagged to someone with highest old continental status. Anyone aware of Issues with SWU elite status not being recognized on upgrade list?

Swu - Belongs to GS/pp

1. You obviously do not work in the merger integration field or you would have a better appreciation of how these system cutovers work. What appears as a major issue for you probably ranks below about 5,000 other items on the cutover plan. The vast majority of seat assignments were unaffected.

2. I am not sure why you are trying to turn this into a moral issue by claiming you played by the rules, etc. This is a system cutover issue and nothing more. A very small amount of people will be impacted in a negative way, 99% of the UA population flying within 10 days of the transition will have no idea that the migration even took place.

3. Absolutely no evidence exists at all that this was a 'poorly executed system conversion'. You would be shocked to see what happens during poorly planned and poorly executed integrations (employees don't get paid, companies are prevented from shipping products, facilities lock people out, etc). A small percentage of issues with seat assignments does not constitute a 'poorly executed system conversion' for a HUGE airline.

SWU/GPU Issue
 

Just checked my account two ADDITIONAL GPU's were removed on 3/3 for my flights yesterday (3/3) and next week. I see others have this issue.

Any idea will this be corrected automatically or will we have to call the MP Service Center??

doh. just in from delhi and a bit whacked. sorry. it's a 14 march nrt-iad-cdg-...