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-   United Airlines | MileagePlus (https://www.flyertalk.com/forum/united-airlines-mileageplus-681/)
-   -   March 3rd, 2012 System Integration Master Thread (PSS) (https://www.flyertalk.com/forum/united-airlines-mileageplus/1319984-march-3rd-2012-system-integration-master-thread-pss.html)

boss315 Mar 3, 2012 2:31 pm

considering what COULD have happened, we all have come through fairly unscathed......just give them some time to get things streamlined and fixed--we're on t+12 into this!

zombietooth Mar 3, 2012 2:34 pm


Originally Posted by WineCountryUA (Post 18127060)
I'm tracking some domestic flights for CPU possibility. My flight was NF6 last night (post GS window, pre 1K window) but today is RN0 (still pre- new 1K window). However alternative flights were NF9 / NF6 and they RN9 / NF6 today. So does not look wholesale across the board.

Since I am unfamiliar with the CO system, perhaps you could tell me if RN>0 is possible with R0? In other words, are there upgrades that are held only for elites or is it the same bucket as far as total UG seats available?

BangkokTraveler Mar 3, 2012 2:35 pm

When checking in online just now, for int'l flight about 12 hours from now, it takes me through all the passport questions, then on the final ”print boarding pass”, it produces a page saying ”this is not a boarding pass”, and your documents must be verified by United representative at the airport.

Never had this before, I assume this is an integration issue? And I take it I am not checked in?

DHAST Mar 3, 2012 2:36 pm


Originally Posted by zombietooth (Post 18127001)
I have been looking at a batch of late NOV early DEC dates for one of my Tokyo trips and on 3 different flights on 8 different days (=24 flights) that I have been watching, upgrade avail went from NC9 yesterday to R3 RN3 today. I also do seat counts when I check for UGs and none of these flights had any seats booked between when I checked yesterday and today.

Has anybody else seen this? Does this mean that the new UA is going to be far stingier with upgrade/award seats?

Just for fun, I'm messing around with some award bookings (BKK-ZRH F departing 10/29 returning 11/5) and it will show availability on the search page, but when I actually select the LX flight with a random return, it tells me that "due to rapidly changing inventory, the following flights are unavailable..."

NickP 1K Mar 3, 2012 2:36 pm


Originally Posted by kb1992 (Post 18126616)
There is NO upgrade summary, only how many SWU/CR1 you have.

How many redeemed, how many reserved, for whom, which date, which flight.

None.

Disappeared in black hole. :td::td:

They are listed under activity detail... Try that; it's my date period ONLY though, so new way to search upgrade use like on united.com right now

villox Mar 3, 2012 2:37 pm


Originally Posted by zombietooth (Post 18127001)
Has anybody else seen this? Does this mean that the new UA is going to be far stingier with upgrade/award seats?

I actually noticed the opposite, but it's not doing me any good! I was waitlisted for an XC seat on Monday's SYD-LAX flight. According to EF there are now TWO seats in I (the XC equivalent) where there were none yesterday, but I'm still showing waitlisted on united.com. I confirmed I'd even be able to book a one-way saver award, so the seat is there!

Interestingly, yesterday there were 8 standard awards available, and today there are only 6, even though the flight is showing J9. The upgrade list in the mobile app says 41 of 52 are booked (and nobody on the list).

I presume I'll clear before the flight but I sure wish I could get them to push it through now so I can stop worrying about it.

bmvaughn Mar 3, 2012 2:42 pm


Originally Posted by BangkokTraveler (Post 18127115)
When checking in online just now, for int'l flight about 12 hours from now, it takes me through all the passport questions, then on the final ”print boarding pass”, it produces a page saying ”this is not a boarding pass”, and your documents must be verified by United representative at the airport.

Never had this before, I assume this is an integration issue? And I take it I am not checked in?

This was the standard on CO if your passport info had never been checked at the airport before - you had to actually show someone the passport at checkin. Was only required once and future itineraries were fine.

Probably the issue you are seeing.

totmode Mar 3, 2012 2:43 pm

Special Meal Requested Not Carried Over?
 
I have requested special meal for one of my UA international reservations. Reviewing the reservation on the new site, it printed "No Special Meal Offered". So have special meals been discontinued for international travel as well? Or do I have to call Tuesday to make another request?

Wx4caster Mar 3, 2012 2:47 pm

No problem, knock on wood
 
Just checked in at MCO with no lines and no problems. Re-syncing the reservation only took a few moments. Although to be fair, it was a formerly-CO employee helping me. There was a (shall we say) very "mature" UA agent next to my agent trying to help a customer and she couldn't have looked any more dazed and confused if UA had called her up this morning and asked her to fly a 777 over to London. Poor thing.

BryanIAH Mar 3, 2012 2:47 pm


Originally Posted by totmode (Post 18127161)
I have requested special meal for one of my UA international reservations. Reviewing the reservation on the new site, it printed "No Special Meal Offered". So have special meals been discontinued for international travel as well? Or do I have to call Tuesday to make another request?

"No Special Meal Offered" and "Meal: None" are standard CO placeholders and often inaccurate. The "Meal: None" option shows up on most non-CO flights, such as LH FRA-IAH, FRA-DFW, other flights that obviously have meals, etc.

I don't know if your specific special meal request has been carried over, but don't assume that "No Special Meal Offered" means that no special meals are offered. Confused yet? :eek:

kb1992 Mar 3, 2012 2:48 pm


Originally Posted by NickP 1K (Post 18127123)
They are listed under activity detail... Try that; it's my date period ONLY though, so new way to search upgrade use like on united.com right now

No.

It does NOT show:

which SWU/CR1 is reserved for which flight, which pax, what date

when the upgrade was requested

which SWU/CR1 is already redeemed (vs. reserved)

You could easily lost track of all these. If there is a cancelation, you may NOT get SWU/CR1 back since there is NO documentation.

oppedahl Mar 3, 2012 2:50 pm

Can't print boarding pass for tomorrow's flight
 
I figured I should print out my boarding pass today. The flight is an ordinary United flight departing from Denver at about 1PM tomorrow for Chicago.

The first spooky thing was to receive an email from United telling me that because my flight is operated by Air Canada, I should go to the Air Canada web site to check in. That's nuts. My flight is not operated by Air Canada.

On the United web site, I see the dreaded message "! A modification has been made to your itinerary. Please contact United Reservations to have your ticket reissued."

Tried to print the boarding pass. Got an error message "We are unable to complete the check-in process as a valid ticket coupon cannot be found. Please contact a United representative at 1-800-300-1547 for assistance."

Dialed up Premier Executive reservations. I guess now that is Premier Gold. Anyway, I have now been listening to the music on hold for 38 minutes. No human being yet.

===========

Update -- now I have been on hold for 76 minutes. Still no human being answering at Premier Gold reservations.

Oh and by now I have received an email from United that shows my flight and PNR. The email invites me to click here to "check in now" and print my boarding pass. I click on the link and the web page says "We are unable to complete the check-in process as a valid ticket coupon cannot be found. Please contact a United representative at 1-800-300-1547 for assistance."

I wonder if anyone will ever answer the phone at Premier Gold reservations.

mbeck69 Mar 3, 2012 2:53 pm

Lost my seat assignments for intl legs
 
Sent a PM to Shannon already - I lost my plum seat assignments for the intl legs of PMUA flights starting 3/13. Domestic legs are fine. My previous seat assignments for the intl legs are showing as taken, and the only remaining seats are the center business seats (renovated 777). I'm really really hoping that those previous seats are still mine, and the reservation just isn't linked correctly, but postings here from other people who have called into UA aren't encouraging.

Are there any people who *haven't* lost intl seat assignments for PMUA travel? Is there any pattern to this? My fares were class D for the intl legs, class A for the domestic legs, flying out 3/13 and returning 3/18. Thanks!

travelcarr Mar 3, 2012 2:55 pm

changed seats
 
Seems wrong that the new United doesn't honor prior seat assignments in economy plus. Talked to reservations today and they told me that unless you are gold then they will move your seat assignments out of the Econ + area.
Doesn't seem right to me. They told us all along until the merger that you had the same "great benefits" but I guess this isn't one of them. Makes a premiere membership significantly less important. May have to go back to AA... sad!

zombietooth Mar 3, 2012 3:02 pm


Originally Posted by mbeck69 (Post 18127229)
Sent a PM to Shannon already - I lost my plum seat assignments for the intl legs of PMUA flights starting 3/13. Domestic legs are fine. My previous seat assignments for the intl legs are showing as taken, and the only remaining seats are the center business seats (renovated 777). I'm really really hoping that those previous seats are still mine, and the reservation just isn't linked correctly, but postings here from other people who have called into UA aren't encouraging.

Are there any people who *haven't* lost intl seat assignments for PMUA travel? Is there any pattern to this? My fares were class D for the intl legs, class A for the domestic legs, flying out 3/13 and returning 3/18. Thanks!

My domestic legs were fine as well, so it is a very strange problem. Also, who out there was so quick on the draw that they took your seats for March and my seats for May/June this morning? I am hoping that this is a system error and our seats will show up again because when I called MP, they couldn't assign my seats back to me but they also couldn't confirm that there were actually pax in my seats.


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