I noticed that I've been trouble doing SDC as well. :(

Seats
 

Thanks United. I booked 6 months ago and now my seat assignments are toast. I have a trip to DC and then Latin America, and won't be sitting with my traveling compainon. Just because i thought i better check, when I logged in this afternoon - no assignments.

Guys I can't see how transfering a seat map from one system to another could lead to total chaos. Now i am facing a 10.5 hour flight in a middle seat. I know that at 360K lifetime miles and Premier Gold - I am not an uber important cusotmer. However, I bought my ticket, chose my seats, and now beacuse seat assignments were not transferred and, even worse, allowed to be reassgined - I am screwed. It is not proper, right or fair. Period

I played by the rules booked and did everything right. It wasn't an equipment change or weather issue. It was a poorly executed system conversion that penalizes the customer (full fare by the way).

Ideally, the original seat assignments would be returned and those that took the seats would be provided an eqivalent seat, the same generous offer being provided to the jilted customers.

If this is the New United - I wish you luck.

I don't see an "Upgrade Pending" for any of my flights. How do I know if I'm on CPU list? :confused:

and you willn't

you have to have faith in their IT skillls :D

I feel your pain, brother! But status is meaningless to these bozos. I have a GS friend who lost ALL of his seat assignments for 3 international itineraries, on J and Y fares! He called CS and got the same "Sorry Charlie" BS that they gave me earlier today. He is not as bad off as me because he is traveling by himself, but he is not happy either because he doesn't like the aft-facing seats and that is what they are giving him on several of his legs.

That's not saying much is it? :eek:

This is really dumb ... the info is already in the system, why not just display it and keep everybody from calling UA to confirm if they are on the upgrade list :rolleyes:

:eek: ;)

Wirelessly posted (Mozilla/5.0 (iPhone; CPU iPhone OS 5_0_1 like Mac OS X) AppleWebKit/534.46 (KHTML, like Gecko) Version/5.1 Mobile/9A405 Safari/7534.48.3)

First test will be tonight if I clear at T-100.. Oh oops I mean T-96. Grin

I was told that there were flights delayed today due to problems with the system calculating the weights due to system issues. Not really a surprise when passenger and bag check-in handling in the systems was problematic.

As a 1K, I didn't even get put on the upgrade wait list for who knows what reasons today.

Just about everything went smooth for my personal conversion/upgrade.

I have F reservations for LAX-OGG in July, they used to show breakfast/snack but now show no meal.

If I try a normal reservation it says breakfast now, but not snack.

No big deal, I figure it will auto-correct itself eventually.

So far United gets a ^ for the conversion!

I'm T-40 as platinum and haven't cleared. mobile.united.com shows upgrade list with seven people all who have cleared, though I'm not on the list. Called CSR late tonight (got through quickly), but then after explaining the situation, was put on hold for 20 minutes. After which I was told everything with my reservation was fixed.

Yet I'm still not on the list. And obviously haven't been upgraded.

Good luck to you!

Lifetime Flight Miles showing 0 (was 600k+ before the conversion).

My perspective on Day one was pretty much as I suspected. Somewhat of a non-event until the computers "froze/went down" for about 15 minutes. I'm not sure why, maybe some kind of overload ? The passengers were all very understanding when we explained this as Day one with the transition to SHARES. Some were alittle impatient but we got through it.

What surprised me most was what the CO agents do not know about their own system/ formats/ policies, etc. I will cut them some slack....it is SHARES after all. But this is an issue that I feel should be addressed in briefings - basically the variance between what/ how they do things versus what/ how UA agents do things and where/ if we meet in the middle ?

One passenger asked me about purchasing an award ticket with miles. All I could do was refer him to PMCO's One Pass phone number. Even if I knew how to ticket such a thing (which I did know in FASTAIR), no one has told us (UA agents) what the codes are for Award and mileage tickets. I actually found that information (the booking codes) here on FlyerTalk !!

At this point it would be safe to say that many United agents (myself included) are winging it and trying to find out what formats and commands are most useful on a daily basis. When I asked a PMCO agent what phone number would I refer a person for Award tickets, he did not know -- "Oh, they changed the number recently, I don't know". :confused:
:confused:
I think if I got that question even once (if I were him), I would have tried to find out what the NEW phone number was. This is their take on it - are we supposed to follow suit or should we be pro-active and try to find all these things out ? I know what I'm going to do.

Same for me. Perhaps this is one area that will catch up in a few days. Let's hope so.

Bumpy switch with a lot of lost functionality
 

Wow, lots errors and lost functionality. I really wish I could get the old site back, as the new Continental version is awful in comparison.