LOL, no, I'd missed that even when I was updating my e-mail subscriptions (and was a bit disappointed to learn for the flight notification e-mails, it appears you can only send to one address--on PMUA's EasyUpdate, I sent to my e-mail address and to my mobile phone as a SMS via my wireless provider's e-mail address).

I did see on my CO mileage summary that my SkyTeam Elite level is Elite Plus. :D That one also has my head shaking as to why CO didn't do away with that little anachronism, oh, two years ago.


Well, they sort of did have a beta site in the preview for several weeks ahead of deployment, but the problem was that they did not have any formalized way of collecting (useful) feedback on the beta. I know that they would have saved some $$ by collecting issues from even just the FT userbase who accessed it in the weeks before yesterday, setting up a triage system for issue tracking, where users could send in screen shots and descriptions and teams would categorize submissions and relay legitimate problems to QA and ultimately to development staff to fix.

99% of their feedback would have been from FT'ers that never read anything and demanded to know why their seat changes didn't stick or why their mileage balance hadn't been updated from their flight two days ago, despite the numerous disclaimers.

The 1K agent I spoke with put me straight through.

Can anyone request upgrades yet?
 

I am premier silver and as of 6pm eastern, the customer service still says that their computers won't let them put in a request for an upgrade.

And that's where the triage comes in ... they could lump those together and ignore them, while still getting plenty of feedback which finds issues not related to the data migration; e.g. the "remember me" cookie not working (minor), the IE8 SSL issue (major), the various references to SkyTeam (minor), and so forth.

What type of upgrade? I requested a mileage upgrade for an upcoming (in May) international trip online yesterday evening. It is showing up as waitlisted. Observations/oddities from the process, the visa authorization is showing up as "CONTINENTAL AIRLINES INC" and the miles have not actually been deducted from my account yet.

positive experience
 

I have been trying for 3 months to get swept up to Prem Gold (flew 59.5 segments last year) ... I got through to mileage plus in about 5 minutes and the woman bumped me to gold in 10 minutes...

I saw on the answer thread that UA-Insider said there will be a sweep to restore old seating assignments... Anyone know if this has happened yet? I don't want to PM UA-Insider if it is something that will just be fixed on it's own (and yes I am asking for something that was unofficial, e+ sticking after merger for a silver.... but as a silver I will take all I can get ;) )

Please, can someone just clear my CPU for Wed, Mar 7?!
 

(Cross-post from another thread, per a PM from someone who suggested that this may be a System Integration issue and thus belongs here.)

Fwiw, my phone conversation with 1K support was after the '10:55a CT' time when UA Insider states CPU processing was resumed. I'm preaching to the choir, but my flight is still sitting there, not upgraded.

There are still 4 F seats for sale:

http://i.imgur.com/I07xx.png

With 3 of those 4 in R, according to EF:

http://i.imgur.com/N8Fvs.png

And here's where CO.bomb is asking everyone (including me) whether they'd like to steal my seat in F:

http://i.imgur.com/kfhmw.png

By the way, I understand there might be 5 GS/1Ks ahead of me in a higher fare class than mine (V) -- but if that's the case, those people should be getting the seats, rather than UA continuing to sell them to randoms, because we're within 96 hours (under 72, as well). And UA's 1K line should know this, since it's one of the very few things that hasn't actually changed (well, it went from 100 hours for UDUs to 96 hours for CPUs ... but other than that, the same).

I would just like to call the 1K line and have someone say "I am trying to clear your CPU..." instead of giving a mile-long list of excuses why I probably shouldn't be upgraded (even though I'm a 1K inside the 96-hour window).

Earlier, I posted a transcript from this morning's conversation with 1K customer service.

UPDATE: Called the poor, helpless 1K desk again and they reaffirmed that it's an automated process they have zero control over. They have no idea why it hasn't cleared, but they can't do anything other than "hope that a few people don't buy the upgrade to first before yours clears" and politely remind me that "if you really need the upgrade, you might want to use 15,000 miles to confirm it". I have a sense of entitlement over very little with the new UA, but having my upgrade clearing inside 96 hours when it's available, rather than selling my seat to randoms, is one of those things I feel pretty entitled to. :(

Again, if it's a post-merger issue, I'm sympathetic. But no one has even suggested that yet.

True dat.

i used to love looking at the continental site for award availability then go to the ual.com for NC and NF availability

what are the best strategies to look for upgrade seats now with the new website?

For NC/NF, just do a regular search... then click on the details links for the individual flights. You're looking for R inventory for 3-class C and I inventory for 2-class F IIRC.

I simply added my billing info to the new website, and I got a Continental Airlines authorization for $1.00. I didn't charge anything and I assume that the site was just verifying the card, but it was jarring to see the Continental name.

btw, I am at the SEA United Club in N terminal (old RCC), and it is peaceful here. There was almost no one at check in, and only two UA flights are delayed - the prop plane to PDX and a PMCO to IAH.

In the UC, there are ads for the MileagePlus Club Card: "Coming soon."

im confused? details llink? im not seeing that

http://united.com/web/en-US/content/...e/default.aspx

They do not guarantee it will run AT 96 hours. It MIGHT run as soon as 96 hours, but it might run later.

Note that the table header also includes the "as early as" language.