UA is trying to get people to BY up much fewer clear in advance and many more are no resevred for the gate..... at 24 hours watch the seat map vanish

With my ORD-SFO (Friday) showing RN9 & R9 for the past couple of days, I called the 1K Desk and was quickly connected with a GS agent in Dearborn that knew exactly what to do, and forced my upgrade ^. She also told me that they've been getting a lot of phone calls about this not working properly..


Perhaps. However, when the flight is RN9 & R9 after passing two upgrade slots (GS & 1K), there's obviously a problem...

Just messing around with the website to see if upgrades would work, weird items happening.
1. My flight for next Monday shows upgrade to first class, but it's actually for an economy seat when I click through.
2. If I move onto another reservation and try to upgrade, constantly goes back to the first flight that I tried to upgrade.

Anyone else see this?

After 45 minutes no luck. She is unable to check the upgrade list and her supervisor says they can't do manual. The response was to user a regional upgrade, wait another 24 hours or take care of it at the airport. She sees no reason why it did not clear yet she can't help me in any way. She also said she has not received any info that this is an ongoing problem.


I understand bugs and glitches, but not having answers for customers is the worst!!!! Not saying its her fault, nothing was communicated to her and that's the problem.

This was mentioned way back in some of the 2k posts on this board (not easy to find anything, I know).

This has been a problem for months. Usually it happens when there is some sort of error applying the upgrade to the current flight. It's a .com problem but the only thing I have been able to do is call in.

Call again and speak to another agent. Others have reported success with this. Be sure to also PM UAInsider tonight with your detailed situation. Give your reservation #, name, MP # so UAInsider can have some details with which to look at your situation (likely hands it off to a team that will do this)

I did just that. While on hold to get to initial rep UAInsider was actually working her magic.

Thanks!!!

I don't think it's right for agents to be forcing upgrades. The system has a backend list of the order of whom should get the next upgrade. You may be next you may be not. While I don't like having to wait until checkin time to sometimes get on waitlist, this is what the process is.

And I get there are issues now but I'd expect them to shakeout.

If your a 1K on a say Q fare and there's another 1K on a E fare which is higher and you force a upgrade on your Q fare before the E fare 1k gets upgraded, Isn't that cutting inline?

I just don't think its a fair solution to be doing that.


I do agree however contacting UA Insider if you think something is wrong.

The upgrade system is utterly broken.

My most recent experience--I allowed the system to auto check me in for my return flights. Got the email that said I was checked in. Went to the app and my name was not on the upgrade list.

So I called. My question was simple--can you confirm for me that I am on the upgrade list even though I can't see it? And if so,where am I on the list? Literally one hour later, I still didn't have any answers. A nice supervisor forced an upgrade for me on one of the flights (thank you!) but never could answer the basic question.

This is a pretty basic question guys, but apparently, it was unanswerable. This is very, very troubling.

I was not calling to "cut in line" and get an upgrade ahead of other customers. I just wanted to make sure I was actually in line, and they couldn't answer me. I agree that agents shouldn't be forcing upgrades, but until I have some level of trust that the system is working as it should, it's hard for me to turn down whatever help I can get.

Certainly I understand where your coming from, it has been very frustrating and i agree if you think your not inline at all (and that does seem to be a issue) really calling in is the only choice...


I certainly hope it shakes out soon. I have 6 flights this weekend (granted only one is mainline flight) I'm hoping the CPU is/will be working for that flight (though it's pretty booked full right now).

Good luck to all

So... what is UA's plan to address the horrific hold times to get through to a phone agent? It's now 10 days after the integration date -- how much longer does UA expect customers to patiently put up with unacceptable hold times? More than anything else, this may be what pushes me over the edge and into the lap of other airlines.

I am ready to scream about this. I have a ticket glitch that has nothing to do with the merger, but cannot be fixed online because of my new post-merger status. I have been on hold for 3 HOURS today in two separate calls today, and I am going to have to give up and get some sleep. (It is not late on the west coast which I thought would help!) It would have been faster to drive to SFO and talk to them. This is completely crazy. And not unexpected.

And really, the same verbiage with the same background music OVER and OVER for THREE HOURS??

Perhaps the UDU system is working again?

I've got an SFO-LAX flight on Saturday afternoon, and just (two mins ago) received the "Elite Upgrade Notification" in my email..

Now if it would only have been the SFO-EWR segment that I waitlisted 3+ weeks ago with a CR1

Don't drive to SFO. I thought I'd clean up a little issue just after getting off my last flight with a customer service desk with no line. She couldn't even pull my reservation up. Said it was too soon to be viewable at the airport. Not sure that's true, but I could tell she wasn't sure what to do anyway.

Meanwhile, it was quite amusing to listen to the Continental agent at the next position over providing phone support to a gate agent:
"Pz now 1Q3. Ok, end the record. Now ZZw83 and of course ET70uf and that should be done. Oh, didn't work? How about R2 Z8 Q4?" No wonder everyone is struggling with commands like those.

Came out of MEX on March 3...pleny of staff ....excellent transistion. My trip had 14 segments. When I was checking times for TPA /HNL segment it was NOT on the RESERVATION. I thought I had done the unimaginable of not including this in my confirmed itinerary. SO, I quickly got a 40,000 mile reward ticket to HNL. Never got a notice for checkin for other flight, so figured I made the mistake. Flew nicely on reward upgrade to IAH and on to HNL. MY HNL to GUM segment was still intact and I flew on to Guam...kicking myself all the way! TODAY I checked the PAST itinerary and found to my surprise that the missing segent was indeed on the itinerary! NOW WHAT? Why was last segment not canceled if I missed one segment? Can I get some compensation for this unusual situation.? Called 1K line and got same answer as ordinary phone line. WAIT 72 hours. I'm not in the mood to just say forget it. Confused in Guam.

I can get to the seat map, by going into the reservation and selection change/view seats. not a problem.