Originally Posted by ElieW

After 45 minutes no luck. She is unable to check the upgrade list and her supervisor says they can't do manual. The response was to user a regional upgrade, wait another 24 hours or take care of it at the airport. She sees no reason why it did not clear yet she can't help me in any way. She also said she has not received any info that this is an ongoing problem.


I understand bugs and glitches, but not having answers for customers is the worst!!!! Not saying its her fault, nothing was communicated to her and that's the problem.