Originally Posted by
mstraveler
It would have been faster to drive to SFO and talk to them.
Don't drive to SFO. I thought I'd clean up a little issue just after getting off my last flight with a customer service desk with no line. She couldn't even pull my reservation up. Said it was too soon to be viewable at the airport. Not sure that's true, but I could tell she wasn't sure what to do anyway.
Meanwhile, it was quite amusing to listen to the Continental agent at the next position over providing phone support to a gate agent:
"Pz now 1Q3. Ok, end the record. Now ZZw83 and of course ET70uf and that should be done. Oh, didn't work? How about R2 Z8 Q4?" No wonder everyone is struggling with commands like those.