Originally Posted by
TexasUA1
Just be polite and understand that the RAs have been under constant stress with this post-integration mess.
After 45 minutes no luck. She is unable to check the upgrade list and her supervisor says they can't do manual. The response was to user a regional upgrade, wait another 24 hours or take care of it at the airport. She sees no reason why it did not clear yet she can't help me in any way. She also said she has not received any info that this is an ongoing problem.
I understand bugs and glitches, but not having answers for customers is the worst!!!! Not saying its her fault, nothing was communicated to her and that's the problem.
Originally Posted by
transconsan
Just messing around with the website to see if upgrades would work, weird items happening.
1. My flight for next Monday shows upgrade to first class, but it's actually for an economy seat when I click through.
2. If I move onto another reservation and try to upgrade, constantly goes back to the first flight that I tried to upgrade.
Anyone else see this?
This was mentioned way back in some of the 2k posts on this board (not easy to find anything, I know).
This has been a problem for months. Usually it happens when there is some sort of error applying the upgrade to the current flight. It's a .com problem but the only thing I have been able to do is call in.