Originally Posted by
SF_trotter
So... what is UA's plan to address the horrific hold times to get through to a phone agent? It's now 10 days after the integration date -- how much longer does UA expect customers to patiently put up with unacceptable hold times? More than anything else, this may be what pushes me over the edge and into the lap of other airlines.
I am ready to scream about this. I have a ticket glitch that has nothing to do with the merger, but cannot be fixed online because of my new post-merger status. I have been on hold for 3 HOURS today in two separate calls today, and I am going to have to give up and get some sleep. (It is not late on the west coast which I thought would help!) It would have been faster to drive to SFO and talk to them. This is completely crazy. And not unexpected.
And really, the same verbiage with the same background music OVER and OVER for THREE HOURS??
