Jan 28, 2024, 7:11 pm
Last edit by: WineCountryUA
This is an archive thread, the active thread is [Consolidated]UA/Partner flights miles not posting?
If a United / United Express flight has not posted within 5 days, you may request missing flight credit
Go to the bottom of the page and sign-in into your account
You will need the e-ticket number.
Requests may be submitted up to 12 months after the date of your flight.
For missing flight partner credit you will need to wait15 7 days.
For any segment operated by a Star Alliance partner airline, Aer Lingus or Jet Airway, youll need to enter additional information along with the ticket number.
For missing non-flight partner credit you will need to wait 8 weeks before requesting missing credit
related thread: Retroactive flight credit for new MP account
UA claims I was a "no show" , cancelled rest of itin -- but I did actually fly!!!
For the archive of previous posts: Consolidated "UA/Partner flights (miles) not posting? [ARCHIVE]
If a United / United Express flight has not posted within 5 days, you may request missing flight credit
Go to the bottom of the page and sign-in into your account
You will need the e-ticket number.
Requests may be submitted up to 12 months after the date of your flight.
For missing flight partner credit you will need to wait
For any segment operated by a Star Alliance partner airline, Aer Lingus or Jet Airway, youll need to enter additional information along with the ticket number.
For missing non-flight partner credit you will need to wait 8 weeks before requesting missing credit
related thread: Retroactive flight credit for new MP account
UA claims I was a "no show" , cancelled rest of itin -- but I did actually fly!!!
For the archive of previous posts: Consolidated "UA/Partner flights (miles) not posting? [ARCHIVE]
Consolidated "UA/Partner flights (miles) not posting? [ARCHIVE]
Jun 30, 2012, 7:24 pm
#511
Join Date: Apr 2012
Location: TPE
Programs: UA Gold, HA Premier, Hertz #1 Gold PC, SBUX Gold
Posts: 603
I know this was a topic for quite some time in this thread so I just checked and CA is now a selectable option for the airline dropdown in the missing miles tool on the website. Don't know if it will actually expedite things at all versus having to email boarding passes before, but it seems they have finally been able to figure out some automation with CA's PSS.
Jun 30, 2012, 7:41 pm
#512
FlyerTalk Evangelist
Join Date: Mar 2008
Location: body: A stone's throw from SFO, mind: SE Asia
Programs: Some of this 'n some of that
Posts: 17,263
You missed the change (that you won't like). I've noticed a number of comments that US segments are no longer receiving the 500 mile minimum. Not sure if this coincided with the PSS changeover or it's more recent, but it looks to be here to stay.
Jul 1, 2012, 4:06 pm
#513
Join Date: Jan 1999
Location: BWI, MD
Programs: AA Gold, UA Silver, HH Lifetime Diamond, Marr Lifetime Titanium, Avis Presidents
Posts: 337
They must have changed it after Memorial Day as up to that point my 60+ segments were 500min or above.
Jul 3, 2012, 10:56 am
#514
Join Date: Mar 2007
Programs: Premier, Marriott Gold, Alamo Race Car tester
Posts: 66
Miles not posting from US Airways and other UAL flights
About (3) weeks ago, I flew US airways from SAV to PHL. Miles are not posting.
Last week, I flew UAL from SFO to PHX and those are not posting either. Is there a new "delay" in posting going with the system.. or just expected that it takes forever now to items to post?
If they are not posting.. is it a crapshoot to call customer service and beg them to dig and find the reservations?
Last week, I flew UAL from SFO to PHX and those are not posting either. Is there a new "delay" in posting going with the system.. or just expected that it takes forever now to items to post?
If they are not posting.. is it a crapshoot to call customer service and beg them to dig and find the reservations?
Jul 3, 2012, 10:59 am
#515
Join Date: Mar 2005
Location: Seattle, WA
Programs: DL Diamond, UA 1K MM, SPG Plat For Life, Marriott Plat, Nexus/GlobalEntry
Posts: 9,198
About (3) weeks ago, I flew US airways from SAV to PHL. Miles are not posting.
Last week, I flew UAL from SFO to PHX and those are not posting either. Is there a new "delay" in posting going with the system.. or just expected that it takes forever now to items to post?
If they are not posting.. is it a crapshoot to call customer service and beg them to dig and find the reservations?
Last week, I flew UAL from SFO to PHX and those are not posting either. Is there a new "delay" in posting going with the system.. or just expected that it takes forever now to items to post?
If they are not posting.. is it a crapshoot to call customer service and beg them to dig and find the reservations?
Jul 3, 2012, 8:15 pm
#516
Join Date: Sep 2009
Location: HKG, BOS
Programs: CX SL, AB Gold, AF/KL FB Silver, HU/HX Silver, SPG Gold
Posts: 2,596
UA acknowledges problems with flights posting in email today to MileagePlus members.
Our systems conversion increased the amount of time required to credit accounts for flights and partner activity. Right now, United flight activity typically requires 48 hours for posting, while activity on certain partners may take up to 15 days. Please allow this amount of time for mileage posting before contacting us about missing miles.
Current mileage activity is now crediting accurately in the vast majority of accounts. After our systems conversion, there was a backlog of customer inquiries regarding mileage credits, redeposits and refunds. We have added substantial resources and modified our processes to be sure that we respond accurately to everyone. While we're not done yet, we have replied to most customers and are quickly addressing the remaining ones.
Current mileage activity is now crediting accurately in the vast majority of accounts. After our systems conversion, there was a backlog of customer inquiries regarding mileage credits, redeposits and refunds. We have added substantial resources and modified our processes to be sure that we respond accurately to everyone. While we're not done yet, we have replied to most customers and are quickly addressing the remaining ones.
Jul 3, 2012, 8:17 pm
#517
Join Date: Jan 2003
Location: Lawrence, MA USA
Programs: Delta Gold
Posts: 273
I took the US Airways BOS-DCA shuttle last week. Miles posted to my Mileage Plus account in under 36 hours - quicker than any UA flights!
Jul 5, 2012, 12:15 pm
#518
Join Date: Apr 2010
Location: London (Transplant from EWR)
Programs: United 1k, SPG Plat & Ambassador, ClubCarlson Concierge
Posts: 691
Over two months and still waiting for TAP to credit our accounts. Most recent request was June 20 that had our names corrected to match the TAP boarding pass.
Jul 6, 2012, 1:53 pm
#519
Moderator, Omni, Omni/PR, Omni/Games, FlyerTalk Posting Legend
Join Date: Oct 2004
Location: Between DCA and IAD
Programs: UA 1K MM; Hilton Diamond
Posts: 67,398
Crossing the 48 hour mark for most recent flights; though they appear to be in the process of posting (Travel Bank value has gone up by $5), the actual flights are still missing. I'm sure they'll appear within 72 hours, but once again, this is significantly slower than we were used to PMUA.
Jul 7, 2012, 2:04 pm
#520
Join Date: Jul 2001
Location: Orange, CA, USA
Programs: UA 1K 1MM, Hyatt Platinum, Marriott Silver
Posts: 111
I finally received credit yesterday for a 6/2 LH flight, FRA-CPH, after filing a second request on 7/2 via the website form. This time, I put everything on my boarding pass after the "/" in the First Name field -- i.e., "DIANEQMS" (that's my first name, middle initial, and MS). So maybe that's the trick.
Jul 9, 2012, 3:46 pm
#521
Join Date: Feb 2003
Location: NCL
Programs: UA 1MM/*G. DL Gold for one more year.
Posts: 5,305
I faxed a couple of boarding passes to Rapid City the other day. Just received a friendly, non-scripted e-mail requesting some missing information. I sincerely hope this means that they've well and truly caught up - it wasn't long ago that one had the impression that mileage credit requests just ended up in a black hole. PMUA never responded so rapidly and so personally to requests - so, for the record, this seems to be yet another change that I like!
WOW! I responded with the requested information - seven minutes later the same guy responds in turn with another cheerful and (at least partially) spontaneous e-mail. How nice to deal with a human being, who treats his customer like one, too!
WOW! I responded with the requested information - seven minutes later the same guy responds in turn with another cheerful and (at least partially) spontaneous e-mail. How nice to deal with a human being, who treats his customer like one, too!
Last edited by iluv2fly; Jul 9, 2012 at 5:26 pm Reason: merge
Jul 9, 2012, 6:12 pm
#522
Join Date: Jan 2004
Location: IND
Programs: UA Million Miler (Gold), Hilton Diamond, Marriott Gold
Posts: 3,458
Caught up? Don't think so. I'm still waiting for credit from a Hawaiian Air flight in February. Faxed my boarding pass back then and have heard nada.
Jul 9, 2012, 9:28 pm
#523
Join Date: Feb 2011
Location: Washington D.C. via Sao Paulo via Houston via Washington D.C. via Boston via New York
Posts: 1,172
7 weeks to get miles credited?
Long story short, had 3 segments on SAS back in mid June all in C, my miles haven't posted yet, all the other segments posted without an issue (2 AC and 1 UA). I waited three weeks before calling UA, now they are telling me it's going to take another month to get the miles credited 
is this the standard now?
is this the standard now?
Jul 10, 2012, 8:53 pm
#524
Join Date: Jun 2005
Location: Oakland
Posts: 199
I took a UAX (Express Jet) flight back on July 1st. Hasn't credited, even though the other flights on UA that day credited in about 48hrs. I called in today, and eventually was told that UAX is treated as a partner airline and to wait 15 days for the miles to credit. Annoying.
I was on an Express Jet flight four days earlier that credited right away (at the same time as UA flights).
I was on an Express Jet flight four days earlier that credited right away (at the same time as UA flights).
Jul 10, 2012, 10:35 pm
#525
Join Date: Aug 2002
Location: SUV
Programs: UA *G MM
Posts: 7,033
Long story short, had 3 segments on SAS back in mid June all in C, my miles haven't posted yet, all the other segments posted without an issue (2 AC and 1 UA). I waited three weeks before calling UA, now they are telling me it's going to take another month to get the miles credited is this the standard now?
is this the standard now?SAS still has Onepass on their menu so it is likely that they haven't adjusted. I wonder if it is better to enter the number as Onepass.
At least you don't need boarding passes anymore. I am puzzled why people here talk about faxing boarding passes. That's a pain and easy to lose them.