Our systems conversion increased the amount of time required to credit accounts for flights and partner activity. Right now, United flight activity typically requires 48 hours for posting, while activity on certain partners may take up to 15 days. Please allow this amount of time for mileage posting before contacting us about missing miles.

Current mileage activity is now crediting accurately in the vast majority of accounts. After our systems conversion, there was a backlog of customer inquiries regarding mileage credits, redeposits and refunds. We have added substantial resources and modified our processes to be sure that we respond accurately to everyone. While we're not done yet, we have replied to most customers and are quickly addressing the remaining ones.