I faxed a couple of boarding passes to Rapid City the other day. Just received a friendly, non-scripted e-mail requesting some missing information. I sincerely hope this means that they've well and truly caught up - it wasn't long ago that one had the impression that mileage credit requests just ended up in a black hole. PMUA never responded so rapidly and so personally to requests - so, for the record, this seems to be yet another change that I like!

WOW! I responded with the requested information - seven minutes later the same guy responds in turn with another cheerful and (at least partially) spontaneous e-mail. How nice to deal with a human being, who treats his customer like one, too!