Jan 28, 2024, 7:11 pm
Last edit by: WineCountryUA
This is an archive thread, the active thread is [Consolidated]UA/Partner flights miles not posting?
If a United / United Express flight has not posted within 5 days, you may request missing flight credit
Go to the bottom of the page and sign-in into your account
You will need the e-ticket number.
Requests may be submitted up to 12 months after the date of your flight.
For missing flight partner credit you will need to wait15 7 days.
For any segment operated by a Star Alliance partner airline, Aer Lingus or Jet Airway, youll need to enter additional information along with the ticket number.
For missing non-flight partner credit you will need to wait 8 weeks before requesting missing credit
related thread: Retroactive flight credit for new MP account
UA claims I was a "no show" , cancelled rest of itin -- but I did actually fly!!!
For the archive of previous posts: Consolidated "UA/Partner flights (miles) not posting? [ARCHIVE]
If a United / United Express flight has not posted within 5 days, you may request missing flight credit
Go to the bottom of the page and sign-in into your account
You will need the e-ticket number.
Requests may be submitted up to 12 months after the date of your flight.
For missing flight partner credit you will need to wait
For any segment operated by a Star Alliance partner airline, Aer Lingus or Jet Airway, youll need to enter additional information along with the ticket number.
For missing non-flight partner credit you will need to wait 8 weeks before requesting missing credit
related thread: Retroactive flight credit for new MP account
UA claims I was a "no show" , cancelled rest of itin -- but I did actually fly!!!
For the archive of previous posts: Consolidated "UA/Partner flights (miles) not posting? [ARCHIVE]
Consolidated "UA/Partner flights (miles) not posting? [ARCHIVE]
Apr 11, 2019, 10:26 am
#2056
Join Date: Jun 2013
Programs: 1K
Posts: 93
Call from the U.S. or Canada 1-800-421-4655
Option 2
Apr 12, 2019, 2:06 pm
#2058
Join Date: Nov 2016
Posts: 29
Flight cancelled , missing miles
a United ticket from IAD-ZRH-TLV
swiss leg ZRH-TLV got cancelled.
We were re-routed for a Lufthansa flight the next day through FRA.
3 weeks passed, no miles credited.
Question is - when re-routed after a cancelled flight, does the ticket number change? I did not keep the new boarding passes to be able to check and I need to claim those missing miles.
Thank you!!
swiss leg ZRH-TLV got cancelled.
We were re-routed for a Lufthansa flight the next day through FRA.
3 weeks passed, no miles credited.
Question is - when re-routed after a cancelled flight, does the ticket number change? I did not keep the new boarding passes to be able to check and I need to claim those missing miles.
Thank you!!
Apr 12, 2019, 2:17 pm
#2059
Moderator: United Airlines
Join Date: Jun 2007
Location: SFO
Programs: UA LT Plat 2MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat
Posts: 67,002
Good chance your MP account got dropped in the rebooking.
Another option is to request ORC ("original routing credit) but the FRA routing is roughly a 100 miles
Last edited by WineCountryUA; Apr 12, 2019 at 2:24 pm
Apr 12, 2019, 5:56 pm
#2060
Join Date: Nov 2017
Posts: 3,359
Whenever you fly you should check your boarding pass to see if the frequent flyer indicator field is filled in. In addition, during IRROPs I would recommend getting a paper boarding pass and keeping it until the flights credit since frequent flyer details can sometimes disappear. If you want to do a mobile check in, I'd recommend taking a screenshot of the boarding passes as evidence. Additionally, as UA collector (with no status) you should see UA somewhere on the boarding pass where the frequent flyer field appears, which confirms that your frequent flyer details have been accepted. When you gain status with UA it will then say the relevant status (i.e. UA*G for myself or UA*S if you hit the Silver milestone). Remember, you can add your frequent flyer details at any point up to the doors closing on the airplane (i.e. you could add it at the check in counter, at the gate, at the lounge, at security at some airports, etc.)
Safe Travels,
James
Apr 12, 2019, 7:10 pm
#2061
Moderator: United Airlines
Join Date: Jun 2007
Location: SFO
Programs: UA LT Plat 2MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat
Posts: 67,002
Apr 12, 2019, 7:13 pm
#2062
Join Date: Nov 2017
Posts: 3,359
For flights on Star Alliance member airlines and other partner airlines, it may take up to 7 days for mileage and Premier qualifying credit (where applicable) to display in your account due to variations in processing times across the wide network of member airlines. View the full list of Star Alliance member airlines and other partner airlines.
If your credit has not been posted after 7 days, submit a request for credit using the form at the bottom of the page. In some instances, additional documents may be required to complete your request. If supporting documents are required, you will be prompted to upload files (.gif, .jpg, .pdf, .png or .tif).
If your credit has not been posted after 7 days, submit a request for credit using the form at the bottom of the page. In some instances, additional documents may be required to complete your request. If supporting documents are required, you will be prompted to upload files (.gif, .jpg, .pdf, .png or .tif).
-James
Jun 16, 2019, 1:59 pm
#2063
Join Date: Apr 2014
Programs: DL Gold, UA nothing (ex-GS), Marriott lifetime Plat, Hyatt Globalist
Posts: 921
Cape Air posting time
I flew BOS-PVC round trip on Cape Air, K and B class. Tickets purchased on Cape Air but entered my UA FF#.
According to https://www.united.com/ual/en/us/fly.../cape-air.html I should get a small number of award miles but nothing has posted. It has been about 1 week since the return flight. How long does this usually take to post?
According to https://www.united.com/ual/en/us/fly.../cape-air.html I should get a small number of award miles but nothing has posted. It has been about 1 week since the return flight. How long does this usually take to post?
Jun 27, 2019, 4:56 am
#2064
Join Date: Mar 2015
Programs: UA 1K
Posts: 294
How long does it take for SQ flight miles to show up in your MP account?
It's been nearly 72 hours since my flight ended. Typically how long does it take to be posted on your account?
Jun 27, 2019, 5:29 am
#2065
Join Date: Oct 2013
Location: WAS/ BOM
Programs: UA 1K, Marriott Gold, HHonors Gold
Posts: 1,567
If they don't post in 14 days, you have to claim them. Hopefully you had an eligible fare class
Jun 27, 2019, 5:34 am
#2066
Join Date: Mar 2015
Programs: UA 1K
Posts: 294
It was E class. So, yes, eligible.
Jul 26, 2019, 9:51 am
#2067
Join Date: May 2000
Location: WAS
Posts: 1,069
I'm in the middle of a multi-day itinerary that had me flying on a partner airline followed by two onward segments on UA. One partner flight has not yet posted although the next segment (on UA) posted promptly as soon as we landed. I'm considering crediting the upcoming segment (not yet flown) to a different FF program. If I change the ff number at the time I do OLCI for this last UA flight, is there any risk that the unposted segment that I already flew will also get credited to the other program or are the changes made at OLCI strictly prospective?
Jul 26, 2019, 12:51 pm
#2068
Moderator: United Airlines
Join Date: Jun 2007
Location: SFO
Programs: UA LT Plat 2MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat
Posts: 67,002
I'm considering crediting the upcoming segment (not yet flown) to a different FF program. If I change the ff number at the time I do OLCI for this last UA flight, is there any risk that the unposted segment that I already flew will also get credited to the other program or are the changes made at OLCI strictly prospective?
Aug 6, 2019, 2:50 am
#2069
Moderator: American AAdvantage, Signatures
Join Date: Jan 2008
Location: London, England
Programs: UA 1K, Hilton Diamond, IHG Diamond Ambassador, National Exec, AA EXP Emeritus
Posts: 9,765
Anyone seeing a delay in LH flights from 7-9 days ago posting? I usually see them in a day or two, but the last 4 flights from last week still havent posted. Of course the online request form barfed me out with an error: Denied. We are currently unable to process your request. Please try again later. Ugh.
Aug 15, 2019, 2:48 am
#2070
Moderator: American AAdvantage, Signatures
Join Date: Jan 2008
Location: London, England
Programs: UA 1K, Hilton Diamond, IHG Diamond Ambassador, National Exec, AA EXP Emeritus
Posts: 9,765
Just to report back: I never resubmitted the request I put in for my LH flights on 29 July, but they posted last night. For fun I did a missing miles request for LH flights on 2 August, which immediately came back with the same error as last time. I guess I'll wait until the end of the month before raising it with 1KVoice.