WineCountryUA

After 15 days (for a flight partner) you can manually request missing flight credit
You will need the e-ticket number and I believe seat assignments. BPs never hurt to have.

tht

LH flights posted on Monday, so 4 days after filling in the missing miles form, 15 days after the flight.

Wonderboynyc

This might not be a simple question but I thought I would start to see if it hopefully has a simple answer. If you need to move this post to another thread on UA or let me know if I need to post on SAA.

I flew South African Airways and upgraded from coach to business using the Step Up program on two segments-- one SAA 204 and the other SAA 187. The remaining segments all posted to my United account. However, the two upgraded segments did not.

When I requested the missing mileage credit, United wants the boarding pass, ticket number and receipt. However, it appears the Step Up program reissued the ticket in business class, so my original receipt doesn't match the new ticket number.

I keep on getting the run around from United complicated by it being a partner airline. This can't be a unique issue to me since the company doing StepUp does it for many airlines and many people do it so there has to be some solution to the issue that someone knows. Anyone know what can I do now to get my credit? It could mean the difference of me making platinum so I would be very eager to get it.

Any ideas of what to do? This has been going on for months now. Thanks in advance for any help or direction.

WineCountryUA

In *A system, when a flight does not credit, you go to the program you are crediting (UA MP) and request credit. They go to the operating airline (SAA) and request verification and approval to provide credit. To make this request, your need to provide sufficient information -- ticket number , seat assignment, ... -- so the partner can properly identify you and approve the credit.

So, this explains why UA is requesting the info. If you don't have the info, you need to go to SAA and request them to notify UA (typically this is difficult to make happen) or at least provide you with the needed information.

Hopefully the above helps explain the situation. It is not UA's decision, SAA needs to notify UA of the amount to be creditted.

StepUp is not a common program in *A.
I am not aware if your original fare class or your new fare class is the basis for crediting. Some upgrade approaches place you into an awards fare-class which can create crediting issues, the operating airline sees you in an non-mileage earning fare class. This is a problem with LH when using UA GPUs. This problem lies with the operating airline (SAA).

So other than going to SAA and asking for the needed information (and next time make sure you keep a copy of the new BP), then not much to offer. But hopefully the above provides some background on how the process works.

maizenblue07

I purchased a round-trip flight on TAP in economy (L fare outbound, U fare return).

On the outbound, I upgraded the L fare with a paid upgrade upon check-in. My boarding pass shows that it moved my outbound ticket to an R fare (a non-earning business fare). I thought I would earn based on the original purchased fare, but I did not earn anything for this flight.

Should I earn based on the original purchased fare or based on the upgrade purchased at check-in?

On the return, I earned as expected for the U fare.

WineCountryUA

Generally the original purchase fare (unless there is some special condition attached to the upgrade process -- but not aware of any that have this)

This is an on going issue with paid upgrades that book into non-mileage earning fare classes. The operating airline systems sees the non-mileage earning fare and does not notify UA to credit the flight. It is the responsibility of the operating airline to tell UA what mileage to post.

You will need to make a missing mileage request to UA -- will need to wait 15 days from flight date.

hauteboy

Yeah eventually posted with T-class miles. :/

Wonderboynyc

Thanks for the information. I appreciate it. I did provide UA the new boarding pass and my purchased ticket receipt. However, the new boarding pass indicates the class of service only (not the fare class) and the receipt that I have that shows the fare class is a different ticket number than the boarding pass because the StepUp program reissued the ticket. I have tried to contact the StepUp program but they are (not unsurprisingly) unresponsive. I will continue to try some more because it could mean my ability to make Platinum but it is a royal pain (as I am sure you are aware) for something that is a system issue and not due to anything I have done or could have done differently. However, I do think Mileage Plus should at least be aware of the issue even if it isn't a common *A program (although the company operating the upgrade program (Plusgrade) does it for over 35 airlines including LH, OS, LX, CM, TAP, and ET) so that they should understand the issue rather than giving me a boilerplate denial because of the document mismatch. I understand the complexity and I also understand the issues when getting credit on an alliance airline, but I also think that there should be a *A workaround in these situations. Dare to dream I suppose. (off soapbox rant now).

televisor

There's something similar mentioned in the GPU on Lufthansa thread, it seems "system issue form" might be the magic words that are needed:
http://www.flyertalk.com/forum/27481675-post797.html

exerda

This was a new one for me. My 12/6 ORD-NRT just posted... With a 12/7 date.

GretchenJ

My husband flew one leg on ANA (HKG-NRT) on 11/12 - the rest of the flight was on United, and the ticket was booked on United's website. The mileage for the United legs posted within a couple of days, but the mileage for the ANA flight did not.

I called United after 15 days had passed and they said they would submit to ANA and that it could take 5-7 days for the miles to post. A week later, I called United again and was told that ANA had denied the request. I was told to submit online with a copy of his boarding pass, which, fortunately, he still had.

Yesterday he received an e-mail from United saying that this issue had been expedited, but that it could take 4 weeks for resolution. (I'd hate to see what the turnaround time is for a non-expedited process).

My question is - how long does it generally take for these issues to be resolved?

He currently has 74,991 PQM for the year (without this segment) with no other travel planned, so we really want these miles to post to guarantee Platinum next year. I just have to believe that this is going to get resolved appropriately but still have nightmares of the miles being denied on some weird technicality (which I know makes no sense because he took the flight) on January 2nd and him being classified as Gold next year.

Gretchen

dcaiadflyer

I had a similar issue with ANA, flying NRT-PNH and back on ANA as part of a connecting itinerary to IAD (on UA out, ANA back, all on UA stock). ANA was in L class, which should earn 100% PQM if an "intra-Asia" flight, which NRT-PNH clearly is (it only earns 50% on other routings). They both credited quickly, but one got 50% PQM, the other 100%. I contacted the MP Service Center, which said that both should have only earned 50% (this is clearly not what UA's own website said). I ended up not needing the 1388 PQM to make PLT, so I didn't push the issue. This is all to say that there seem to be some discrepancies with what ANA actually posts versus what UA says it should.

mfeltz

I have been waiting now 3 weeks for credit from OS flight ORD-VIE and continue to be told it was denied by OS and a UA Manager is working to get the PQM miles to credit to my account. I need these miles to achieve 1k and am wondering if anyone has suggestions on what I can do to expedite the loading of these miles to my account? It will be quite a hassle to have them post later in January and then have to go back and request credit for flights already taken at a different MP level. I know the flight qualifies and should earn the appropriate PQM.

Dieuwer

First: Happy New Year!
Second: It has been over a month since I flew MUC-RAK on LH and the miles have still not posted to my Mileage Plus account. Wrote UA about it weeks ago but nothing seems to be happening. Suggestions?

WineCountryUA

What fare class? Not all LH fare classes earn miles. Deep discount K in particular
http://www.flyertalk.com/forum/unite...-even-0-a.html

Additional if you did an upgrade there are issues -- both or mileage and GPU upgrades
http://www.flyertalk.com/forum/unite...lectronic.html