For flights on Star Alliance member airlines and other partner airlines, it may take up to 7 days for mileage and Premier qualifying credit (where applicable) to display in your account due to variations in processing times across the wide network of member airlines. View the full list of Star Alliance member airlines and other partner airlines.

If your credit has not been posted after 7 days, submit a request for credit using the form at the bottom of the page. In some instances, additional documents may be required to complete your request. If supporting documents are required, you will be prompted to upload files (.gif, .jpg, .pdf, .png or .tif).