Feb 8, 2016, 9:39 pm
Last edit by: WineCountryUA
Newest Travel Bank program
New UA "Travel Bank" option -- deposit funds and get a bonus
In particular, the united.com Club
United.com club
T&Cs
TravelBank Terms and Conditions
Key limitation -- only for UA/UX operated flights. Tickets with partner flights are not eligible for the use of Travel Bank funds.
Customer Support / missing credits contact: [email protected]
Also [email protected] which is web support.
Direct dial to web/.com support: (800) 396-1751
Note -- you will never get an email response but the credit, if deemed valid, should show-up in a week.
5 April 2018 -- UA started posting an "expiration date", appears to be at least 18 months after most recent activity (some are longer for unknown reasons)
also states
Expiration had previously been in the T&Cs for some time (2 years of inactivity? but now is 18 months) and had stated an ETC would be issued if the funds did timeout. Unclear if that still applies.
The Gift Registry has been disabled since Fall 2017 (Sept?) (appears this may be related to a tax issue?)
As of 5 May 2018, it still states
Around Sept 2018, wording changed to
To add funds: https://www.united.com/offers/travelcash
New UA "Travel Bank" option -- deposit funds and get a bonus
{UA} we’ve decided to discontinue the program as of April 23, 2019.
united.com Club
As we keep evolving the digital experience for our travelers, we’ve decided to discontinue the united.com Club. If you’re a current member, there are a few things we hope you keep in mind.
Although you’ll no longer be able to renew your membership, you’ll continue to receive the benefits of the united.com Club until your current membership period expires. If you booked any trips before the end of your current membership, we’ll credit any united.com Club benefits to your TravelBank after you’ve completed your trip.
For more questions about the program, call us at 1-800-UNITED-1.
Check your TravelBank balance
See full united.com Club terms and conditions
As we keep evolving the digital experience for our travelers, we’ve decided to discontinue the united.com Club. If you’re a current member, there are a few things we hope you keep in mind.
Although you’ll no longer be able to renew your membership, you’ll continue to receive the benefits of the united.com Club until your current membership period expires. If you booked any trips before the end of your current membership, we’ll credit any united.com Club benefits to your TravelBank after you’ve completed your trip.
For more questions about the program, call us at 1-800-UNITED-1.
Check your TravelBank balance
See full united.com Club terms and conditions
For those wondering when their united,com membership expires
Go to your account details and where you see
Travel Bank
$xx.xx
Exp. mm/dd/yyyy followed by a "?" in a circle
The visible Expiration is the Balance expiration date
Click on the "?" in a circle and you get a pop-up that includes a different date
"The united.com Club Membership
Exp: MM/DD/YYYY"
Recent activity, including subscription renewals, can be found in the same location by "View details"
Go to your account details and where you see
Travel Bank
$xx.xx
Exp. mm/dd/yyyy followed by a "?" in a circle
The visible Expiration is the Balance expiration date
Click on the "?" in a circle and you get a pop-up that includes a different date
"The united.com Club Membership
Exp: MM/DD/YYYY"
Recent activity, including subscription renewals, can be found in the same location by "View details"
United.com club
T&Cs
TravelBank Terms and Conditions
Key limitation -- only for UA/UX operated flights. Tickets with partner flights are not eligible for the use of Travel Bank funds.
Customer Support / missing credits contact: [email protected]
Also [email protected] which is web support.
Direct dial to web/.com support: (800) 396-1751
Note -- you will never get an email response but the credit, if deemed valid, should show-up in a week.
In your email, include:
- MP account number and name
- Traveler(s) name, number of traveler if applicable
- Member's united.com Club enrollment date; since XX/XX/XXXX valid through XX/XX/XXXX
- Reservation confirmation number (PNR locator)
- Flight number, origin/destination, and travel date
also states
Some of your United®TravelBank Cash may expire on a different date than what’s displayed here. Please check your balance details for a complete history of your United®TravelBank Cash transactions and the expiration date for each amount.
The Gift Registry has been disabled since Fall 2017 (Sept?) (appears this may be related to a tax issue?)
As of 5 May 2018, it still states
We're sorry, our gift registry page is currently unavailable for maintenance. You can still use the funds from your gift registry to book travel during this time, but you will not be able to receive contributions or update your registry details. We expect the page to be up and running again in early 2018.
We're sorry, our gift registry page is currently unavailable for maintenance. You can still use the funds from your gift registry to book travel during this time, but you will not be able to receive contributions or update your registry details.
"TravelBank"- United.com Club & Gift Registry Q&A - No new/renewals as of 23 Apr 2019
May 16, 2017, 11:49 am
#466
Join Date: Jul 2003
Location: SFO
Programs: COdbaUA Platinum 2MM
Posts: 5,532
Also as someone who books 50+ legs annually for other people travelling with me, this TravelBank really helps. I honestly don't really get the point of the program for UA. Doesn't seem like enough of a carrot to actually change buying decisions but is a boon for someone in my spot who basically would have to do this anyway.
May 21, 2017, 2:20 am
#467
Join Date: Jul 2014
Programs: Jeff is Deaf
Posts: 541
I cancelled my ticket paid with TravelBank within the 24 hour refund window but still nothing yet. Any experiences on time frame for funds to be redeposited?
May 21, 2017, 6:59 am
#468
FlyerTalk Evangelist
Join Date: Oct 2006
Location: SFO/SJC
Programs: UA Silver, Marriott Gold, Hilton Gold
Posts: 14,891
But otherwise, Id give it a few days. I think you may be able to track the status on the refunds page - you can call in to ask about that as well. IME, a regular reservations agent may not know that much about TravelBank, and so it may be better to call web support for follow up.
May 21, 2017, 8:04 am
#469
Suspended
Join Date: Jan 2008
Location: LAS
Programs: 1K---2,909,450 BIS miles
Posts: 214
So yesterday I spent nearly 2 hours and was transferred 6 times (Mileage Plus desk-Reservations-Mileage Plus (again) -Visa credit card- The United Club-Mileage Plus (again)- Some sort of tech support expert off-shore who wanted to debate that my $5.00 credit to my "Travel Bank" (trip on 5/17) would post on it's own w/i 60 days ---NOT! Guess where this info is available to us mortals? Yep --- united.com Club (The Travel Club Credit) on our statement.
However, two hours well spent, on multiple holds, listening to Rhapsody in Blue, on my birthday, as I was promised that my $5.00 would now be posted w/i 5 to 10 days. Since everyone around the house was gone all day, this was my way of having 6 people wish me "Happy Birthday!"
What is really needed is a "Club" to knock some sense into the naming people that can't think of anything original --- except United Club!
However, two hours well spent, on multiple holds, listening to Rhapsody in Blue, on my birthday, as I was promised that my $5.00 would now be posted w/i 5 to 10 days. Since everyone around the house was gone all day, this was my way of having 6 people wish me "Happy Birthday!"
What is really needed is a "Club" to knock some sense into the naming people that can't think of anything original --- except United Club!
Last edited by WineCountryUA; May 23, 2017 at 7:12 pm Reason: Cleanup after move
May 21, 2017, 12:57 pm
#471
Join Date: Mar 2013
Location: BDL/NYC/BOS
Programs: UA/*A Gold, Global Entry, Marriott Plat, Hilton+IHG Gold, Hertz PC, DL
Posts: 1,752
So yesterday I spent nearly 2 hours and was transferred 6 times (Mileage Plus desk-Reservations-Mileage Plus (again) -Visa credit card- The United Club-Mileage Plus (again)- Some sort of tech support expert off-shore who wanted to debate that my $5.00 credit to my "Travel Bank" (trip on 5/17) would post on it's own w/i 60 days ---NOT! Guess where this info is available to us mortals? Yep --- united.com Club (The Travel Club Credit) on our statement.
However, two hours well spent, on multiple holds, listening to Rhapsody in Blue, on my birthday, as I was promised that my $5.00 would now be posted w/i 5 to 10 days. Since everyone around the house was gone all day, this was my way of having 6 people wish me "Happy Birthday!"
What is really needed is a "Club" to knock some sense into the naming people that can't think of anything original --- except United Club!
However, two hours well spent, on multiple holds, listening to Rhapsody in Blue, on my birthday, as I was promised that my $5.00 would now be posted w/i 5 to 10 days. Since everyone around the house was gone all day, this was my way of having 6 people wish me "Happy Birthday!"
What is really needed is a "Club" to knock some sense into the naming people that can't think of anything original --- except United Club!
Last edited by WineCountryUA; May 23, 2017 at 7:11 pm Reason: Cleanup after move
May 21, 2017, 4:28 pm
#472
Suspended
Join Date: Jan 2008
Location: LAS
Programs: 1K---2,909,450 BIS miles
Posts: 214
All you had to do was send an email with your flight/reservation info to [email protected].
I did e-mail them at the address you provided and I really wish to thank you for the information.
May 23, 2017, 4:14 pm
#473
Join Date: Feb 2008
Location: Chicago, IL
Programs: UA 1K MM, DL Diamond, NK Gold, Mariott LT Plat/Titanium, Hyatt Globalist, Hilton Gold
Posts: 925
Travelbank is down. I called UA because I was not getting the $5 credits for my last three flights. The "1K" agent had no idea what I was talking about and insisted on transferring me to MileagePlus. They said they do not handle that (surprise) and transferred me to the Web Support. Before I could even fully ask my question, Web Support bounced me back to MileagePlus. I then said that I knew that was wrong and the agent sent me back to Web Support. This time the Web Support agent knew of the issue and said that it is broken. We had to manually go through my past flights while he asked for confirmation number, flight numbers, dates, etc. He apologized but needed to fill out a form for each one. He said that this will be broken for the foreseeable future and to watch it and call in if it doesn't get fixed after my next flight. Since my next flight is tomorrow it looks like I'll be calling again.
May 23, 2017, 4:44 pm
#474
Join Date: Sep 2015
Programs: 1 thousand
Posts: 2,112
Travelbank is down. I called UA because I was not getting the $5 credits for my last three flights. The "1K" agent had no idea what I was talking about and insisted on transferring me to MileagePlus. They said they do not handle that (surprise) and transferred me to the Web Support. Before I could even fully ask my question, Web Support bounced me back to MileagePlus. I then said that I knew that was wrong and the agent sent me back to Web Support. This time the Web Support agent knew of the issue and said that it is broken. We had to manually go through my past flights while he asked for confirmation number, flight numbers, dates, etc. He apologized but needed to fill out a form for each one. He said that this will be broken for the foreseeable future and to watch it and call in if it doesn't get fixed after my next flight. Since my next flight is tomorrow it looks like I'll be calling again.
Last edited by WineCountryUA; May 23, 2017 at 7:07 pm Reason: Cleanup after merge; thanks for the link
May 23, 2017, 8:26 pm
#475
FlyerTalk Evangelist
Join Date: Sep 2002
Location: Between AUS, EWR, and YTO In a little twisty maze of airline seats, all alike.. but I wanna go home with the armadillo
Programs: CO, NW, & UA forum moderator emeritus
Posts: 35,432
FWIW I was properly credited f
r two flights over the weekend.
r two flights over the weekend.
May 24, 2017, 9:26 am
#476
Join Date: Sep 2015
Programs: 1 thousand
Posts: 2,112
I've only ever cancelled "cash" (i.e. credit card paid) and award tickets, never a ticket with travelbank or ETC usage.
May 25, 2017, 5:32 am
#477
Join Date: Feb 2016
Location: ORD | LGA | 2E
Programs: UA GS 1.6MM UC | AA CK 0.7MM AC | Bonvoy Ambassador | Hyatt Globalist | Hertz PC
Posts: 1,054
I would not be surprised if TravelBank works like ETCs and isn't refunded during a cancellation. I once had a $400 ETC that I used and then cancelled within the 24 hour window only to find out that UA's policy is not to refund that ETC. It took a "favor" from an 1K phone agent to reissue me an ETC as a courtesy.
May 25, 2017, 11:27 am
#478
FlyerTalk Evangelist
Join Date: Oct 2006
Location: SFO/SJC
Programs: UA Silver, Marriott Gold, Hilton Gold
Posts: 14,891
I would not be surprised if TravelBank works like ETCs and isn't refunded during a cancellation. I once had a $400 ETC that I used and then cancelled within the 24 hour window only to find out that UA's policy is not to refund that ETC. It took a "favor" from an 1K phone agent to reissue me an ETC as a courtesy.
What, by policy, doesn't get refunded are other vouchers and certificates. Honestly, since there merger, I haven't seen any other than ETCs issued, but things like the old 0106 certificates with percent offs, probably things like the freebee cert someone won and asked about in another thread yesterday, etc. My guess is the agent either didn't know what they were talking about, or somehow confused what you had used.
IME, UAs refund process in general doesn't work well, especially online, and it's definitely hard to get ETC info. In general if it wasn't properly sent. I'd guess that the process is somewhat or fully broken to get the refund back to a new ETC, not that the policy prohibits it. In fact, assuming this is for travel 1 week+ out, Id be filing a DOT complaint on the first sign of 'it's not policy'
May 27, 2017, 8:57 am
#479
Join Date: Jul 2014
Programs: Jeff is Deaf
Posts: 541
DP: Refund posted back to TravelBank in 3 days.
Jun 1, 2017, 11:16 am
#480
Join Date: Mar 2016
Location: Houston/DC
Programs: UA 1K, 1MM
Posts: 564
What is the longest anyone had to wait for the $5 to show up in their travelbank after emailing besupport2. I sent an email in about 8 days ago for a flight from 5/16.
I have emailed in before for a missing credit and it showed up in my account in a day or 2, just wondering how long I should wait before resending an email.
I have emailed in before for a missing credit and it showed up in my account in a day or 2, just wondering how long I should wait before resending an email.