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-   -   "TravelBank"- United.com Club & Gift Registry Q&A - No new/renewals as of 23 Apr 2019 (https://www.flyertalk.com/forum/united-airlines-mileageplus/1313114-travelbank-united-com-club-gift-registry-q-no-new-renewals-23-apr-2019-a.html)

WineCountryUA Dec 3, 2020 5:45 pm

FlyerTalk Forums Expert How-Tos and Guides
 
Newest Travel Bank program
New UA "Travel Bank" option -- deposit funds and get a bonus


{UA} we’ve decided to discontinue the program as of April 23, 2019.
In particular, the united.com Club

united.com Club

As we keep evolving the digital experience for our travelers, we’ve decided to discontinue the united.com Club. If you’re a current member, there are a few things we hope you keep in mind.

Although you’ll no longer be able to renew your membership, you’ll continue to receive the benefits of the united.com Club until your current membership period expires. If you booked any trips before the end of your current membership, we’ll credit any united.com Club benefits to your TravelBank after you’ve completed your trip.

For more questions about the program, call us at 1-800-UNITED-1.

Check your TravelBank balance

See full united.com Club terms and conditions

For those wondering when their united,com membership expires

Go to your account details and where you see
Travel Bank
$xx.xx
Exp. mm/dd/yyyy followed by a "?" in a circle

The visible Expiration is the Balance expiration date

Click on the "?" in a circle and you get a pop-up that includes a different date
"The united.com Club Membership
Exp: MM/DD/YYYY"

Recent activity, including subscription renewals, can be found in the same location by "View details"

United.com club

T&Cs

TravelBank Terms and Conditions

Key limitation -- only for UA/UX operated flights. Tickets with partner flights are not eligible for the use of Travel Bank funds.

Customer Support / missing credits contact: [email protected]
Also [email protected] which is web support.
Direct dial to web/.com support: (800) 396-1751
Note -- you will never get an email response but the credit, if deemed valid, should show-up in a week.

Originally Posted by 1KChinito (Post 26820281)
In your email, include:
  • MP account number and name
  • Traveler(s) name, number of traveler if applicable
  • Member's united.com Club enrollment date; since XX/XX/XXXX valid through XX/XX/XXXX
  • Reservation confirmation number (PNR locator)
  • Flight number, origin/destination, and travel date

5 April 2018 -- UA started posting an "expiration date", appears to be at least 18 months after most recent activity (some are longer for unknown reasons)
also states

Some of your United®TravelBank Cash may expire on a different date than what’s displayed here. Please check your balance details for a complete history of your United®TravelBank Cash transactions and the expiration date for each amount.
Expiration had previously been in the T&Cs for some time (2 years of inactivity? but now is 18 months) and had stated an ETC would be issued if the funds did timeout. Unclear if that still applies.

The Gift Registry has been disabled since Fall 2017 (Sept?) (appears this may be related to a tax issue)
As of 5 May 2018, it still states

We're sorry, our gift registry page is currently unavailable for maintenance. You can still use the funds from your gift registry to book travel during this time, but you will not be able to receive contributions or update your registry details. We expect the page to be up and running again in early 2018.
Around Sept 2018, wording changed to

We're sorry, our gift registry page is currently unavailable for maintenance. You can still use the funds from your gift registry to book travel during this time, but you will not be able to receive contributions or update your registry details.
To add funds: https://www.united.com/offers/travelcash



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