Feb 8, 2016, 9:39 pm
Last edit by: WineCountryUA
Newest Travel Bank program
New UA "Travel Bank" option -- deposit funds and get a bonus
In particular, the united.com Club
United.com club
T&Cs
TravelBank Terms and Conditions
Key limitation -- only for UA/UX operated flights. Tickets with partner flights are not eligible for the use of Travel Bank funds.
Customer Support / missing credits contact: [email protected]
Also [email protected] which is web support.
Direct dial to web/.com support: (800) 396-1751
Note -- you will never get an email response but the credit, if deemed valid, should show-up in a week.
5 April 2018 -- UA started posting an "expiration date", appears to be at least 18 months after most recent activity (some are longer for unknown reasons)
also states
Expiration had previously been in the T&Cs for some time (2 years of inactivity? but now is 18 months) and had stated an ETC would be issued if the funds did timeout. Unclear if that still applies.
The Gift Registry has been disabled since Fall 2017 (Sept?) (appears this may be related to a tax issue?)
As of 5 May 2018, it still states
Around Sept 2018, wording changed to
To add funds: https://www.united.com/offers/travelcash
New UA "Travel Bank" option -- deposit funds and get a bonus
{UA} we’ve decided to discontinue the program as of April 23, 2019.
united.com Club
As we keep evolving the digital experience for our travelers, we’ve decided to discontinue the united.com Club. If you’re a current member, there are a few things we hope you keep in mind.
Although you’ll no longer be able to renew your membership, you’ll continue to receive the benefits of the united.com Club until your current membership period expires. If you booked any trips before the end of your current membership, we’ll credit any united.com Club benefits to your TravelBank after you’ve completed your trip.
For more questions about the program, call us at 1-800-UNITED-1.
Check your TravelBank balance
See full united.com Club terms and conditions
As we keep evolving the digital experience for our travelers, we’ve decided to discontinue the united.com Club. If you’re a current member, there are a few things we hope you keep in mind.
Although you’ll no longer be able to renew your membership, you’ll continue to receive the benefits of the united.com Club until your current membership period expires. If you booked any trips before the end of your current membership, we’ll credit any united.com Club benefits to your TravelBank after you’ve completed your trip.
For more questions about the program, call us at 1-800-UNITED-1.
Check your TravelBank balance
See full united.com Club terms and conditions
For those wondering when their united,com membership expires
Go to your account details and where you see
Travel Bank
$xx.xx
Exp. mm/dd/yyyy followed by a "?" in a circle
The visible Expiration is the Balance expiration date
Click on the "?" in a circle and you get a pop-up that includes a different date
"The united.com Club Membership
Exp: MM/DD/YYYY"
Recent activity, including subscription renewals, can be found in the same location by "View details"
Go to your account details and where you see
Travel Bank
$xx.xx
Exp. mm/dd/yyyy followed by a "?" in a circle
The visible Expiration is the Balance expiration date
Click on the "?" in a circle and you get a pop-up that includes a different date
"The united.com Club Membership
Exp: MM/DD/YYYY"
Recent activity, including subscription renewals, can be found in the same location by "View details"
United.com club
T&Cs
TravelBank Terms and Conditions
Key limitation -- only for UA/UX operated flights. Tickets with partner flights are not eligible for the use of Travel Bank funds.
Customer Support / missing credits contact: [email protected]
Also [email protected] which is web support.
Direct dial to web/.com support: (800) 396-1751
Note -- you will never get an email response but the credit, if deemed valid, should show-up in a week.
In your email, include:
- MP account number and name
- Traveler(s) name, number of traveler if applicable
- Member's united.com Club enrollment date; since XX/XX/XXXX valid through XX/XX/XXXX
- Reservation confirmation number (PNR locator)
- Flight number, origin/destination, and travel date
also states
Some of your United®TravelBank Cash may expire on a different date than what’s displayed here. Please check your balance details for a complete history of your United®TravelBank Cash transactions and the expiration date for each amount.
The Gift Registry has been disabled since Fall 2017 (Sept?) (appears this may be related to a tax issue?)
As of 5 May 2018, it still states
We're sorry, our gift registry page is currently unavailable for maintenance. You can still use the funds from your gift registry to book travel during this time, but you will not be able to receive contributions or update your registry details. We expect the page to be up and running again in early 2018.
We're sorry, our gift registry page is currently unavailable for maintenance. You can still use the funds from your gift registry to book travel during this time, but you will not be able to receive contributions or update your registry details.
"TravelBank"- United.com Club & Gift Registry Q&A - No new/renewals as of 23 Apr 2019
Dec 14, 2016, 7:23 pm
#436
FlyerTalk Evangelist
Join Date: Oct 2006
Location: SFO/SJC
Programs: UA Silver, Marriott Gold, Hilton Gold
Posts: 14,891
Out of interest - has anyone ever seen a credit for UA-plated but priceline booked tickets?
The credit card payment was seemingly done by UA (i.e. United Airlines appeared when the charge was pending, it still states United Airlines in the address section after posting). However it wasn't booked on UA.com, so under the rules this wouldn't be eligible.
(I'm not counting on it, I'm mainly just curious - this was a complicated itinerary which I had to build via ITA matrix, and it's hard to then buy those via ua.com)
The credit card payment was seemingly done by UA (i.e. United Airlines appeared when the charge was pending, it still states United Airlines in the address section after posting). However it wasn't booked on UA.com, so under the rules this wouldn't be eligible.
(I'm not counting on it, I'm mainly just curious - this was a complicated itinerary which I had to build via ITA matrix, and it's hard to then buy those via ua.com)
This is typical of the way a travel agency works - when they book on a carrier's stock, they are able to use their CC merchant account (I.e, CC fees are paid by the airline, not the agency). I'm under the impression it's
mostly a holdover from the old days, when it was used as an incentive for agents to book a particular carrier. But either way, it's got nothing to do with travel bank credit.
Dec 31, 2016, 11:45 pm
#437
Join Date: Nov 2008
Location: London, UK
Programs: AA Plat, LAN Comodoro, LH SEN, Flying Blue Plat
Posts: 491
Is it possible for me to book a UA-marketed and operated dummy booking using credits from my travel bank, and then call to change it to a NH / LH-operated flight via phone courtesy of the 24-hour online booking flexibility perk? Or would the agent not be able to re-price since I used travelbank credit?
Of course I am happy to pay the additional taxes / fare difference with my credit card
Of course I am happy to pay the additional taxes / fare difference with my credit card
Dec 31, 2016, 11:59 pm
#438
Moderator: United Airlines
Join Date: Jun 2007
Location: SFO
Programs: UA Plat 1.995MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat
Posts: 66,857
This is similiar workaround that is found in http://www.flyertalk.com/forum/unite...r-flights.html
Jan 2, 2017, 12:08 pm
#439
Join Date: Oct 2010
Posts: 253
I made a contribution to a gift registry of a wrong person with the same name. Is it possible to reverse the transaction?
Jan 2, 2017, 12:27 pm
#440
Moderator: United Airlines
Join Date: Jun 2007
Location: SFO
Programs: UA Plat 1.995MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat
Posts: 66,857
Deposits made to the TravelBank are nonrefundable.
You may be able to request moving the contribution but you will have to go thru the customer support channel ( or Support / missing credits contact: [email protected]) to make that request.
Jan 31, 2017, 11:10 pm
#441
Join Date: Aug 2004
Programs: Continental OnePass
Posts: 856
Okay, so this past weekend, my wife and I went to PDX and back. I booked the trip through my login as 2 one ways. Thus I was expecting $20 in the travel bank ($5 for each of the 4 tickets).
I looked today and say my balance was $10, so I assumed the money for the outbound had posted but the return had not yet. However, when I looked at the activity I saw that it was $5 from the outbound and $5 from the return.
When I checked in for both the outbound and the return I opted to split the PNR so that we could both be placed on the upgrade list. Did this decouple my wife's reservations from mine and cause me not to get credit for purchasing her tickets?
Thanks.
I looked today and say my balance was $10, so I assumed the money for the outbound had posted but the return had not yet. However, when I looked at the activity I saw that it was $5 from the outbound and $5 from the return.
When I checked in for both the outbound and the return I opted to split the PNR so that we could both be placed on the upgrade list. Did this decouple my wife's reservations from mine and cause me not to get credit for purchasing her tickets?
Thanks.
Feb 1, 2017, 12:33 am
#442
Join Date: Oct 2010
Location: SEA/ORD/ADB
Programs: TK ELPL (*G), AS 100K (OWE), BA Gold (OWE), Hyatt Globalist, Hilton Diamond, Marriott Plat, IHG Plat
Posts: 7,763
Okay, so this past weekend, my wife and I went to PDX and back. I booked the trip through my login as 2 one ways. Thus I was expecting $20 in the travel bank ($5 for each of the 4 tickets).
I looked today and say my balance was $10, so I assumed the money for the outbound had posted but the return had not yet. However, when I looked at the activity I saw that it was $5 from the outbound and $5 from the return.
When I checked in for both the outbound and the return I opted to split the PNR so that we could both be placed on the upgrade list. Did this decouple my wife's reservations from mine and cause me not to get credit for purchasing her tickets?
Thanks.
I looked today and say my balance was $10, so I assumed the money for the outbound had posted but the return had not yet. However, when I looked at the activity I saw that it was $5 from the outbound and $5 from the return.
When I checked in for both the outbound and the return I opted to split the PNR so that we could both be placed on the upgrade list. Did this decouple my wife's reservations from mine and cause me not to get credit for purchasing her tickets?
Thanks.
Feb 1, 2017, 8:39 am
#443
Join Date: May 2009
Location: Washington, DC
Programs: UA 1K 1MM, AA, DL
Posts: 7,418
I recently tried to use an ETC and some travelbank credit - seemed I couldn't use both. Is that a known problem or was there something funky in my booking? (I used the much larger, and expiring ETC FWIW).
Feb 1, 2017, 12:37 pm
#444
Join Date: Jul 2003
Location: SFO
Programs: COdbaUA Platinum 2MM
Posts: 5,532
Okay, so this past weekend, my wife and I went to PDX and back. I booked the trip through my login as 2 one ways. Thus I was expecting $20 in the travel bank ($5 for each of the 4 tickets).
I looked today and say my balance was $10, so I assumed the money for the outbound had posted but the return had not yet. However, when I looked at the activity I saw that it was $5 from the outbound and $5 from the return.
When I checked in for both the outbound and the return I opted to split the PNR so that we could both be placed on the upgrade list. Did this decouple my wife's reservations from mine and cause me not to get credit for purchasing her tickets?
Thanks.
I looked today and say my balance was $10, so I assumed the money for the outbound had posted but the return had not yet. However, when I looked at the activity I saw that it was $5 from the outbound and $5 from the return.
When I checked in for both the outbound and the return I opted to split the PNR so that we could both be placed on the upgrade list. Did this decouple my wife's reservations from mine and cause me not to get credit for purchasing her tickets?
Thanks.
1. Travel Bank
2. View balance details
3. See which PNR got credited
4. Email PNR that did not get credited
To avoid similar situation in the future, ticket only one passenger per PNR.
Feb 1, 2017, 8:39 pm
#445
FlyerTalk Evangelist
Join Date: Oct 2006
Location: SFO/SJC
Programs: UA Silver, Marriott Gold, Hilton Gold
Posts: 14,891
IME, definitely not every time. For me, it has happened only once when I've split, and several times, credited normally.
Feb 1, 2017, 9:49 pm
#446
Join Date: Jul 2003
Location: SFO
Programs: COdbaUA Platinum 2MM
Posts: 5,532
Feb 2, 2017, 10:19 am
#447
Join Date: Mar 2014
Location: PWM
Programs: AA Plat
Posts: 1,335
Also, it's a good idea to put part of the purchase on a credit card for the travel benefits!
Last edited by sexykitten7; Feb 3, 2017 at 4:17 pm Reason: CC tip
Feb 2, 2017, 11:18 am
#448
Join Date: Aug 2004
Programs: Continental OnePass
Posts: 856
Thanks, I sent an email with all the details, so we'll see when I get a reply.
Feb 2, 2017, 11:32 am
#449
Join Date: Jul 2003
Location: SFO
Programs: COdbaUA Platinum 2MM
Posts: 5,532
Feb 5, 2017, 12:29 am
#450
Join Date: Aug 2004
Programs: Continental OnePass
Posts: 856
Thanks for the help.