Feb 8, 2016, 9:39 pm

FlyerTalk Forums Expert How-Tos and Guides

Last edit by: WineCountryUA

Newest Travel Bank program
New UA "Travel Bank" option -- deposit funds and get a bonus

Quote:

{UA} we’ve decided to discontinue the program as of April 23, 2019.

In particular, the united.com Club

Quote:

united.com Club

As we keep evolving the digital experience for our travelers, we’ve decided to discontinue the united.com Club. If you’re a current member, there are a few things we hope you keep in mind.

Although you’ll no longer be able to renew your membership, you’ll continue to receive the benefits of the united.com Club until your current membership period expires. If you booked any trips before the end of your current membership, we’ll credit any united.com Club benefits to your TravelBank after you’ve completed your trip.

For more questions about the program, call us at 1-800-UNITED-1.

Check your TravelBank balance

See full united.com Club terms and conditions

Quote:

For those wondering when their united,com membership expires

Go to your account details and where you see
Travel Bank
$xx.xx
Exp. mm/dd/yyyy followed by a "?" in a circle

The visible Expiration is the Balance expiration date

Click on the "?" in a circle and you get a pop-up that includes a different date
"The united.com Club Membership
Exp: MM/DD/YYYY"

Recent activity, including subscription renewals, can be found in the same location by "View details"

United.com club

T&Cs

TravelBank Terms and Conditions

Key limitation -- only for UA/UX operated flights. Tickets with partner flights are not eligible for the use of Travel Bank funds.

Customer Support / missing credits contact: [email protected]
Also [email protected] which is web support.
Direct dial to web/.com support: (800) 396-1751
Note -- you will never get an email response but the credit, if deemed valid, should show-up in a week.

Quote:

Originally Posted by 1KChinito

In your email, include:

MP account number and name
Traveler(s) name, number of traveler if applicable
Member's united.com Club enrollment date; since XX/XX/XXXX valid through XX/XX/XXXX
Reservation confirmation number (PNR locator)
Flight number, origin/destination, and travel date

5 April 2018 -- UA started posting an "expiration date", appears to be at least 18 months after most recent activity (some are longer for unknown reasons)
also states

Quote:

Some of your United®TravelBank Cash may expire on a different date than what’s displayed here. Please check your balance details for a complete history of your United®TravelBank Cash transactions and the expiration date for each amount.

Expiration had previously been in the T&Cs for some time (2 years of inactivity? but now is 18 months) and had stated an ETC would be issued if the funds did timeout. Unclear if that still applies.

The Gift Registry has been disabled since Fall 2017 (Sept?) (appears this may be related to a tax issue?)
As of 5 May 2018, it still states

Quote:

We're sorry, our gift registry page is currently unavailable for maintenance. You can still use the funds from your gift registry to book travel during this time, but you will not be able to receive contributions or update your registry details. We expect the page to be up and running again in early 2018.

Around Sept 2018, wording changed to

Quote:

To add funds: https://www.united.com/offers/travelcash

"TravelBank"- United.com Club & Gift Registry Q&A - No new/renewals as of 23 Apr 2019

Closed Thread Subscribe

Thread Tools

Search this Thread

Dec 8, 2019, 10:44 am

#856

raj_cl

Join Date: May 2010

Location: DFW

Programs: American - Platinum Pro, Marriott - Platinum

Posts: 479

Quote:

Originally Posted by cfischer

buy a refundable/changable ticket and then re-use that ticket later

Thanks for the advise.

If I change the refundable / changeable ticket to a non-refundable / non-changeable low fare when I actually want to use the ticket to fly, will the system allow me?

I have often found the rules regarding non-refundable and/or non-changeable to come with a lot of riders, especially when making the payment with Travel Bank funds, so I'm ok with losing a small amount of the Travel Bank funds by buying a ticket say worth $50, and knowing definitively that it will extend my remaining Travel Bank funds for a year.

Thoughts?

Dec 8, 2019, 10:55 am

#857

findark

FlyerTalk Evangelist

Join Date: Nov 2014

Location: MSP

Programs: DL PM, UA Gold, WN, Global Entry; +others wherever miles/points are found

Posts: 14,423

Quote:

Originally Posted by raj_cl

If I change the refundable / changeable ticket to a non-refundable / non-changeable low fare when I actually want to use the ticket to fly, will the system allow me?

Yes. A refundable ticket is basically just cash that's good for one year. I'm not exactly sure what form the refund would be, but I can't imagine the funds would be forfeit.

Dec 9, 2019, 9:13 am

#858

sexykitten7

Join Date: Mar 2014

Location: PWM

Programs: AA Plat

Posts: 1,336

FYI: Refundable does not necessarily mean refundable for free. Same goes for changeable.

Dec 9, 2019, 11:18 am

#859

WineCountryUA

Moderator: United Airlines

Join Date: Jun 2007

Location: SFO

Programs: UA Plat 1.997MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat

Posts: 66,859

Quote:

Originally Posted by sexykitten7

FYI: Refundable does not necessarily mean refundable for free. Same goes for changeable.

Unrestricted is the UA term for full refundable / changeable, https://www.flyertalk.com/forum/unit...on-please.html

Dec 31, 2019, 10:27 am

#860

raj_cl

Join Date: May 2010

Location: DFW

Programs: American - Platinum Pro, Marriott - Platinum

Posts: 479

Need help - I booked a $49 one-way ticket in basic economy using travel bank funds that are expiring today 12-31-2019, so I can extend the remaining funds ($100 plus) for another year, but the travel bank expiration date has not reset. Anybody experience similar?

Hard to find an unrestricted fare for $160. Appreciate help, thanks!

I'm ok forfeiting the $49 but the clock on remaining Travel Bank funds is not resetting which is the issue.

Last edited by raj_cl; Dec 31, 2019 at 10:34 am Reason: more details

Dec 31, 2019, 10:51 am

#861

WineCountryUA

Moderator: United Airlines

Join Date: Jun 2007

Location: SFO

Programs: UA Plat 1.997MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat

Posts: 66,859

Quote:

Originally Posted by raj_cl

When do you make this booking?
It may not change until after the 24 hour cancellation window.

Dec 31, 2019, 9:14 pm

#862

raj_cl

Join Date: May 2010

Location: DFW

Programs: American - Platinum Pro, Marriott - Platinum

Posts: 479

Quote:

Originally Posted by WineCountryUA

When do you make this booking?
It may not change until after the 24 hour cancellation window.

Hello WineCountryUA, thanks for the prompt response. I bought the ticket today. Since the funds were expiring today itself, I did not want to take a chance until tomorrow, and also checked with a phone agent who said that any unused travel bank funds will be forfeited.

So I canceled the non-refundable $49 ticket, and instead bought an unrestricted economy ticket domestic US travel for Nov-2020 by using complete value of the Travel Bank funds plus some extra money paid via credit card. This is what you suggested in the first instance, right?

Hoping that I'll be able to change this ticket to something else before Nov-2020 since the fare I purchased today was unrestricted. Thanks for your advise!

Dec 31, 2019, 9:25 pm

#863

WineCountryUA

Moderator: United Airlines

Join Date: Jun 2007

Location: SFO

Programs: UA Plat 1.997MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat

Posts: 66,859

Quote:

Originally Posted by raj_cl

....
So I canceled the non-refundable $49 ticket, and instead bought an unrestricted economy ticket domestic US travel for Nov-2020 by using complete value of the Travel Bank funds plus some extra money paid via credit card. This is what you suggested in the first instance, right? ...

It was one solution that did not have a throwaway element. Waiting to the last minute to do things like this is risky as there is little or no recovery time but looks like you got it done just in time.

But the fact the $49 was refunded may point to the lack of the updating of the expiration in the first try -- the funds may not be considered used until the 24-hour cancellation window is passed. UA generally just places a pending hold on credit cards until the 24-hour window has passed and only formally make the charged afterwards.

Mar 14, 2020, 1:23 pm

#864

FriendlySkies

FlyerTalk Evangelist

Join Date: Nov 2009

Location: Northeast Kansas | Colorado Native

Programs: Amex Gold/Plat, UA *G, Hyatt Globalist, Marriott LT Gold, NEXUS, TSA Disparager Unobtanium

Posts: 21,606

So I just received an email from UA this morning in ref. to the United.com club. Note it says 2019, not 2020, so I’m not sure if it’s a mistake or what the deal is..

Quote:

We appreciate you being a member of the united.com Club. However, we've decided to discontinue the program as of April 23, 2019.

Your current subscription expires in 30 days and we won't charge your credit card for renewal.

You'll continue to receive credits in your TravelBank after you've completed travel for any tickets you purchased during your membership period.

We hope you enjoyed your membership in united.com Club and we look forward to seeing you on board soon.

Mar 14, 2020, 1:27 pm

#865

WineCountryUA

Moderator: United Airlines

Join Date: Jun 2007

Location: SFO

Programs: UA Plat 1.997MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat

Posts: 66,859

Quote:

Originally Posted by FriendlySkies

So I just received an email from UA this morning in ref. to the United.com club. Note it says 2019, not 2020, so I’m not sure if it’s a mistake or what the deal is..

The decision to discontinue the program was made in April 2019 but those with subscriptions that extended into the future continued to be eligible until the subscription expired. As a reminder, UA is sending out an email reminding you of the expiration of your subscription for this discontinued program.
More in the thread's wiki

Mar 14, 2020, 1:30 pm

#866

FriendlySkies

FlyerTalk Evangelist

Join Date: Nov 2009

Location: Northeast Kansas | Colorado Native

Programs: Amex Gold/Plat, UA *G, Hyatt Globalist, Marriott LT Gold, NEXUS, TSA Disparager Unobtanium

Posts: 21,606

Quote:

Originally Posted by WineCountryUA

I recall that, though I would’ve worded the email better (imo). I suppose it doesn’t matter too much right now given the lack of travel due to Covid...

Sep 16, 2020, 11:21 am

#867

topman

Join Date: Sep 2003

Location: Bethesda, MD USA

Posts: 35

United should consider bringing back the program as an incentive.

Dec 3, 2020, 5:36 pm

#868

WineCountryUA

Moderator: United Airlines

Join Date: Jun 2007

Location: SFO

Programs: UA Plat 1.997MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat

Posts: 66,859

Posts related to the new funding option for the Travel Bank have been moved to
New UA "Travel Bank" option -- deposit funds and get a bonus

The prior funding mechanisms are still defunct
United.com Club
Gift Registry
and more recently. 1.5% Cash Back Chase UA Travel Bank credit card

WineCountryUA
UA coModerator

Last edited by WineCountryUA; Dec 3, 2020 at 5:46 pm

Closed Thread Subscribe

Closed Thread Share

First
Prev
58 / 58
Next
Last

Forum Jump