Feb 8, 2016, 9:39 pm
Last edit by: WineCountryUA
Newest Travel Bank program
New UA "Travel Bank" option -- deposit funds and get a bonus
In particular, the united.com Club
United.com club
T&Cs
TravelBank Terms and Conditions
Key limitation -- only for UA/UX operated flights. Tickets with partner flights are not eligible for the use of Travel Bank funds.
Customer Support / missing credits contact: [email protected]
Also [email protected] which is web support.
Direct dial to web/.com support: (800) 396-1751
Note -- you will never get an email response but the credit, if deemed valid, should show-up in a week.
5 April 2018 -- UA started posting an "expiration date", appears to be at least 18 months after most recent activity (some are longer for unknown reasons)
also states
Expiration had previously been in the T&Cs for some time (2 years of inactivity? but now is 18 months) and had stated an ETC would be issued if the funds did timeout. Unclear if that still applies.
The Gift Registry has been disabled since Fall 2017 (Sept?) (appears this may be related to a tax issue?)
As of 5 May 2018, it still states
Around Sept 2018, wording changed to
To add funds: https://www.united.com/offers/travelcash
New UA "Travel Bank" option -- deposit funds and get a bonus
{UA} we’ve decided to discontinue the program as of April 23, 2019.
united.com Club
As we keep evolving the digital experience for our travelers, we’ve decided to discontinue the united.com Club. If you’re a current member, there are a few things we hope you keep in mind.
Although you’ll no longer be able to renew your membership, you’ll continue to receive the benefits of the united.com Club until your current membership period expires. If you booked any trips before the end of your current membership, we’ll credit any united.com Club benefits to your TravelBank after you’ve completed your trip.
For more questions about the program, call us at 1-800-UNITED-1.
Check your TravelBank balance
See full united.com Club terms and conditions
As we keep evolving the digital experience for our travelers, we’ve decided to discontinue the united.com Club. If you’re a current member, there are a few things we hope you keep in mind.
Although you’ll no longer be able to renew your membership, you’ll continue to receive the benefits of the united.com Club until your current membership period expires. If you booked any trips before the end of your current membership, we’ll credit any united.com Club benefits to your TravelBank after you’ve completed your trip.
For more questions about the program, call us at 1-800-UNITED-1.
Check your TravelBank balance
See full united.com Club terms and conditions
For those wondering when their united,com membership expires
Go to your account details and where you see
Travel Bank
$xx.xx
Exp. mm/dd/yyyy followed by a "?" in a circle
The visible Expiration is the Balance expiration date
Click on the "?" in a circle and you get a pop-up that includes a different date
"The united.com Club Membership
Exp: MM/DD/YYYY"
Recent activity, including subscription renewals, can be found in the same location by "View details"
Go to your account details and where you see
Travel Bank
$xx.xx
Exp. mm/dd/yyyy followed by a "?" in a circle
The visible Expiration is the Balance expiration date
Click on the "?" in a circle and you get a pop-up that includes a different date
"The united.com Club Membership
Exp: MM/DD/YYYY"
Recent activity, including subscription renewals, can be found in the same location by "View details"
United.com club
T&Cs
TravelBank Terms and Conditions
Key limitation -- only for UA/UX operated flights. Tickets with partner flights are not eligible for the use of Travel Bank funds.
Customer Support / missing credits contact: [email protected]
Also [email protected] which is web support.
Direct dial to web/.com support: (800) 396-1751
Note -- you will never get an email response but the credit, if deemed valid, should show-up in a week.
In your email, include:
- MP account number and name
- Traveler(s) name, number of traveler if applicable
- Member's united.com Club enrollment date; since XX/XX/XXXX valid through XX/XX/XXXX
- Reservation confirmation number (PNR locator)
- Flight number, origin/destination, and travel date
also states
Some of your United®TravelBank Cash may expire on a different date than what’s displayed here. Please check your balance details for a complete history of your United®TravelBank Cash transactions and the expiration date for each amount.
The Gift Registry has been disabled since Fall 2017 (Sept?) (appears this may be related to a tax issue?)
As of 5 May 2018, it still states
We're sorry, our gift registry page is currently unavailable for maintenance. You can still use the funds from your gift registry to book travel during this time, but you will not be able to receive contributions or update your registry details. We expect the page to be up and running again in early 2018.
We're sorry, our gift registry page is currently unavailable for maintenance. You can still use the funds from your gift registry to book travel during this time, but you will not be able to receive contributions or update your registry details.
"TravelBank"- United.com Club & Gift Registry Q&A - No new/renewals as of 23 Apr 2019
Sep 12, 2019, 1:18 pm
#841
Join Date: Jan 2010
Posts: 211
Hello! Has anyone (who is a member of the United.com Club) had trouble with getting the $5.00 credits after travel completed? My last several trips the credit has not deposited. I've sent several emails with each time receiving the standard apologetic response but no credit. I'm about to file a DOT complaint. At first, I thought it might have been an issue with two of the trips having partner segments (somewhere I read that any PNR that is not wholly United/United Express should not qualify); however, I had a paid ticket, wholly on United, where I was the solo traveler, no changes made, and I still did not receive credit. This is very frustrating as it is just another example of United not doing what they say they are going to do.
SAP
SAP
Sep 12, 2019, 1:47 pm
#842
Moderator: United Airlines
Join Date: Jun 2007
Location: SFO
Programs: UA Plat 1.997MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat
Posts: 66,859
I swear that I am not making this up - In the past any United award reservations (on UA marketed and operated flights) qualified for United.com club benefits ($5 pp). I took 3 award flights (a couple of weeks ago) and these credits still have not shown up in my account. I still have my United.com club membership valid until April 2020. Advice on whether award bookings still qualify?
Us the email in the thread wiki, not the standard CS emails.
Sep 13, 2019, 1:45 am
#843
Join Date: Oct 2013
Location: SFO
Programs: UA 1K, AA EXP, Hyatt Glob, Hilton Diamond, Marriott Plat, Total Wine & More Reserve
Posts: 4,531
Hello! Has anyone (who is a member of the United.com Club) had trouble with getting the $5.00 credits after travel completed? My last several trips the credit has not deposited. I've sent several emails with each time receiving the standard apologetic response but no credit. I'm about to file a DOT complaint. At first, I thought it might have been an issue with two of the trips having partner segments (somewhere I read that any PNR that is not wholly United/United Express should not qualify); however, I had a paid ticket, wholly on United, where I was the solo traveler, no changes made, and I still did not receive credit. This is very frustrating as it is just another example of United not doing what they say they are going to do.
SAP
SAP
Doesn't matter who operates the flights. I've gotten the $5 credit on award tickets without any UA segments.
Also, were your trips originally purchased on united.com? Reservations made through OTAs, or even UA phone agents I believe, technically do not qualify.
Sep 13, 2019, 8:12 am
#844
Join Date: Mar 2014
Location: PWM
Programs: AA Plat
Posts: 1,336
I've got a new one!
Anybody ever get extra credits? My mom and I took a few flights last month (award for her and paid for me) and miraculous all of the credits posted automatically. In fact, some were for $10, $15, or $20. The only explanation I can think of is we were FIMed over to AS and then rebooked back so maybe the system saw 3 or 4 tickets in those PNRs (we were also WLed for I/PZ class). The $10 ticket was a JN award with a coach segment WLed that did not clear so that might account for the extra $5. But our other WLed flights didn't earn extra $. Anyways, won't look a gift horse in the mouth.
As an aside, Plan B or even Plan A (MUAs) does not work domestically! None of our freaking upgrades cleared so we were stuck in coach for the long segments (which included a middle blue seat and even a middle white seat for me!). I did get 2 short CPUs though. My itin for those of you who care was PWM-IAD-SFO//SFO-OGG//OGG-SFO-SAN//SAN-IAD-PWM.
Edit: After much thought, I think I have it worked out. Every (award) PNR that was waitlisted for I or JN had an extra ticket. Every (cash) PNR waitlisted for PZ did not. The rebook on Alaska added 2 extra tickets for a total of 3 (UA, AS, UA). So this model would account for all of the behavior for this trip. The odd thing is that waitlisting for I has never resulted in extra tickets/payouts previously.
As an aside, Plan B or even Plan A (MUAs) does not work domestically! None of our freaking upgrades cleared so we were stuck in coach for the long segments (which included a middle blue seat and even a middle white seat for me!). I did get 2 short CPUs though. My itin for those of you who care was PWM-IAD-SFO//SFO-OGG//OGG-SFO-SAN//SAN-IAD-PWM.
Edit: After much thought, I think I have it worked out. Every (award) PNR that was waitlisted for I or JN had an extra ticket. Every (cash) PNR waitlisted for PZ did not. The rebook on Alaska added 2 extra tickets for a total of 3 (UA, AS, UA). So this model would account for all of the behavior for this trip. The odd thing is that waitlisting for I has never resulted in extra tickets/payouts previously.
Last edited by sexykitten7; Sep 13, 2019 at 8:30 pm
Sep 13, 2019, 9:27 am
#845
Join Date: May 2012
Location: Orange County, CA
Programs: United GS, MM, Hyatt Globalist, Hilton Diamond
Posts: 598
I actually received $100 somehow for my family of 4 to Hawaii on award tickets in july. I have no idea where that amount came from. We used the excursionist perk for an inter island flight, but that still doesn’t add up.
Sep 13, 2019, 1:00 pm
#846
FlyerTalk Evangelist
Join Date: Oct 2001
Location: Austin, TX
Posts: 21,419
Sep 15, 2019, 9:17 am
#847
Join Date: Feb 2016
Location: ORD | LGA | 2E
Programs: UA GS 1.6MM UC | AA CK 0.7MM AC | Bonvoy Ambassador | Hyatt Globalist | Hertz PC
Posts: 1,054
Oct 10, 2019, 6:49 pm
#848
Join Date: Apr 2001
Location: TPE, SF, DC
Programs: UA Lifetime GS 4mm
Posts: 891
Travelbank onscreen payment option
I got it sorted out over the phone but it took like an hour.
The agent insisted that since she could see it on her screen, it was on mine.
Literally had to read every word on the page for her before she agreed to just apply the funds to my reservation.
But it's done.
The agent insisted that since she could see it on her screen, it was on mine.
Literally had to read every word on the page for her before she agreed to just apply the funds to my reservation.
But it's done.
I got experienced web support IT guy who stayed online with me for 30 minutes to troubleshoot this issue, and finally worked to use some of my Travelbank funds for ticket, without having him do any manual input. Works with Windows PC in various browser modes. Sometimes does not work in iPhone / iPad Safari mode.
(Step 1) Go to United.com but do not log into your account.
(Step 2) Enter your itin and continue
(Step 3) When prompted with pop-up message to enter account info, ignore and select “continue as guest”
(Step 4) At traveler profile page, fill in manually your info
(Step 5) At seat assignment page, select seats or skip to payment page
(Step 6) At Payment page, select “United payment type” below section on credit cards. You should see tab for “United Travelbank cash sign-in” next to Redemption Options tab.
(Step 7) Now log into your account. Travelbank onscreen payment option appears with funds from your Travelbank
Last edited by npei; Oct 10, 2019 at 7:35 pm
Nov 15, 2019, 11:15 pm
#849
Join Date: Jul 2016
Programs: UA1K | *A Gold
Posts: 767
I assumed this was dead back in march since it never renewed or charged me, but had a look at my account to see when my balance was expiring, and it looks like my club membership is still active till 2020 AND I've been earning $$...?
Anyones else?
Anyones else?
Last edited by mr8; Nov 15, 2019 at 11:24 pm
Nov 16, 2019, 12:01 am
#850
FlyerTalk Evangelist
Join Date: Oct 2006
Location: SFO/SJC
Programs: UA Silver, Marriott Gold, Hilton Gold
Posts: 14,891
Do you have United TravelBank card? I believe their with the card aren’t charged the annual fee for Unifed.com Club - at least I haven’t since I got the card, and neither has my wife. I was always charged before this.
unfortunately, the Club is gone for good after this year. Though just as well, with the announced MP changes this year, including the fact that there is no incentive to sue the TB card as it won’t help toward partial PQP waiver, I’m almost certainly going to be choosing on schedule/price/convenience instead of almost always choosing UA, so might not be worth it anymore.
Nov 16, 2019, 8:05 am
#851
Join Date: Jul 2016
Programs: UA1K | *A Gold
Posts: 767
yes. I believe that’s my expiry date as well.
Do you have United TravelBank card? I believe their with the card aren’t charged the annual fee for Unifed.com Club - at least I haven’t since I got the card, and neither has my wife. I was always charged before this.
unfortunately, the Club is gone for good after this year. Though just as well, with the announced MP changes this year, including the fact that there is no incentive to sue the TB card as it won’t help toward partial PQP waiver, I’m almost certainly going to be choosing on schedule/price/convenience instead of almost always choosing UA, so might not be worth it anymore.
Do you have United TravelBank card? I believe their with the card aren’t charged the annual fee for Unifed.com Club - at least I haven’t since I got the card, and neither has my wife. I was always charged before this.
unfortunately, the Club is gone for good after this year. Though just as well, with the announced MP changes this year, including the fact that there is no incentive to sue the TB card as it won’t help toward partial PQP waiver, I’m almost certainly going to be choosing on schedule/price/convenience instead of almost always choosing UA, so might not be worth it anymore.
I actually booked fewer tickets on the site since I assumed the program had ended/didn’t renew. Wish I had checked earlier. Could have probably gotten another $50 or so back.
Worth checking your EXP if you had the club subscription in the past though!
Nov 18, 2019, 6:45 am
#852
Join Date: Feb 2016
Location: ORD | LGA | 2E
Programs: UA GS 1.6MM UC | AA CK 0.7MM AC | Bonvoy Ambassador | Hyatt Globalist | Hertz PC
Posts: 1,054
I only earned on flights I booked before the announcement to discontinue. With that said, my expiry did also recently update to... 2021...
Nov 18, 2019, 1:28 pm
#853
Moderator: United Airlines
Join Date: Jun 2007
Location: SFO
Programs: UA Plat 1.997MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat
Posts: 66,859
For those wondering when their united,com membership expires
Go to your account details and where you see
Travel Bank
$xx.xx
Exp. mm/dd/yyyy followed by a "?" in a circle
The visible Expiration is the Balance expiration date
Click on the "?" in a circle and you get a pop-up that includes a different date
"The united.com Club Membership
Exp: MM/DD/YYYY"
Recent activity, including subscription renewals, can be found in the same location by "View details"
Go to your account details and where you see
Travel Bank
$xx.xx
Exp. mm/dd/yyyy followed by a "?" in a circle
The visible Expiration is the Balance expiration date
Click on the "?" in a circle and you get a pop-up that includes a different date
"The united.com Club Membership
Exp: MM/DD/YYYY"
Recent activity, including subscription renewals, can be found in the same location by "View details"
Dec 7, 2019, 10:47 am
#854
Join Date: May 2010
Location: DFW
Programs: American - Platinum Pro, Marriott - Platinum
Posts: 479
Expiring Travel Bank $ on Dec-31-2019 how to extend?
Any way to extend $160 in my United Travel Bank, expiring on Dec-31-2019.
If I buy a low priced ticket say worth $50, will the remaining funds of $110 get extended for 1 year?
Experiences and advice welcome! Thanks in advance.
If I buy a low priced ticket say worth $50, will the remaining funds of $110 get extended for 1 year?
Experiences and advice welcome! Thanks in advance.
Dec 7, 2019, 1:01 pm
#855
FlyerTalk Evangelist
Join Date: Aug 2005
Location: BOS/EAP
Programs: UA 1K, MR LTT, HH Dia, Amex Plat
Posts: 32,092
buy a refundable/changable ticket and then re-use that ticket later