Feb 8, 2016, 9:39 pm
Last edit by: WineCountryUA
Newest Travel Bank program
New UA "Travel Bank" option -- deposit funds and get a bonus
In particular, the united.com Club
United.com club
T&Cs
TravelBank Terms and Conditions
Key limitation -- only for UA/UX operated flights. Tickets with partner flights are not eligible for the use of Travel Bank funds.
Customer Support / missing credits contact: [email protected]
Also [email protected] which is web support.
Direct dial to web/.com support: (800) 396-1751
Note -- you will never get an email response but the credit, if deemed valid, should show-up in a week.
5 April 2018 -- UA started posting an "expiration date", appears to be at least 18 months after most recent activity (some are longer for unknown reasons)
also states
Expiration had previously been in the T&Cs for some time (2 years of inactivity? but now is 18 months) and had stated an ETC would be issued if the funds did timeout. Unclear if that still applies.
The Gift Registry has been disabled since Fall 2017 (Sept?) (appears this may be related to a tax issue?)
As of 5 May 2018, it still states
Around Sept 2018, wording changed to
To add funds: https://www.united.com/offers/travelcash
New UA "Travel Bank" option -- deposit funds and get a bonus
{UA} we’ve decided to discontinue the program as of April 23, 2019.
united.com Club
As we keep evolving the digital experience for our travelers, we’ve decided to discontinue the united.com Club. If you’re a current member, there are a few things we hope you keep in mind.
Although you’ll no longer be able to renew your membership, you’ll continue to receive the benefits of the united.com Club until your current membership period expires. If you booked any trips before the end of your current membership, we’ll credit any united.com Club benefits to your TravelBank after you’ve completed your trip.
For more questions about the program, call us at 1-800-UNITED-1.
Check your TravelBank balance
See full united.com Club terms and conditions
As we keep evolving the digital experience for our travelers, we’ve decided to discontinue the united.com Club. If you’re a current member, there are a few things we hope you keep in mind.
Although you’ll no longer be able to renew your membership, you’ll continue to receive the benefits of the united.com Club until your current membership period expires. If you booked any trips before the end of your current membership, we’ll credit any united.com Club benefits to your TravelBank after you’ve completed your trip.
For more questions about the program, call us at 1-800-UNITED-1.
Check your TravelBank balance
See full united.com Club terms and conditions
For those wondering when their united,com membership expires
Go to your account details and where you see
Travel Bank
$xx.xx
Exp. mm/dd/yyyy followed by a "?" in a circle
The visible Expiration is the Balance expiration date
Click on the "?" in a circle and you get a pop-up that includes a different date
"The united.com Club Membership
Exp: MM/DD/YYYY"
Recent activity, including subscription renewals, can be found in the same location by "View details"
Go to your account details and where you see
Travel Bank
$xx.xx
Exp. mm/dd/yyyy followed by a "?" in a circle
The visible Expiration is the Balance expiration date
Click on the "?" in a circle and you get a pop-up that includes a different date
"The united.com Club Membership
Exp: MM/DD/YYYY"
Recent activity, including subscription renewals, can be found in the same location by "View details"
United.com club
T&Cs
TravelBank Terms and Conditions
Key limitation -- only for UA/UX operated flights. Tickets with partner flights are not eligible for the use of Travel Bank funds.
Customer Support / missing credits contact: [email protected]
Also [email protected] which is web support.
Direct dial to web/.com support: (800) 396-1751
Note -- you will never get an email response but the credit, if deemed valid, should show-up in a week.
In your email, include:
- MP account number and name
- Traveler(s) name, number of traveler if applicable
- Member's united.com Club enrollment date; since XX/XX/XXXX valid through XX/XX/XXXX
- Reservation confirmation number (PNR locator)
- Flight number, origin/destination, and travel date
also states
Some of your United®TravelBank Cash may expire on a different date than what’s displayed here. Please check your balance details for a complete history of your United®TravelBank Cash transactions and the expiration date for each amount.
The Gift Registry has been disabled since Fall 2017 (Sept?) (appears this may be related to a tax issue?)
As of 5 May 2018, it still states
We're sorry, our gift registry page is currently unavailable for maintenance. You can still use the funds from your gift registry to book travel during this time, but you will not be able to receive contributions or update your registry details. We expect the page to be up and running again in early 2018.
We're sorry, our gift registry page is currently unavailable for maintenance. You can still use the funds from your gift registry to book travel during this time, but you will not be able to receive contributions or update your registry details.
"TravelBank"- United.com Club & Gift Registry Q&A - No new/renewals as of 23 Apr 2019
May 24, 2019, 8:35 am
#796
Join Date: Nov 2014
Posts: 4
I have the same issue that there was no option in payment method to use my TravelBank Cash while online booking.
So I call this website support (800) 396-1751 to reach an operator to solve the problem.
When I was at the last step to buy the ticket, she instructed me to "other forms of payment", choose 'pay in person', and choose 'United Ticket Office', and then purchased the ticket.
I then gave her my confirmation number, and she manually applied my TravelBank cash to the ticket, as well as my credit card to complete the purchase. She then waived the service charge.
Hope it helps.
So I call this website support (800) 396-1751 to reach an operator to solve the problem.
When I was at the last step to buy the ticket, she instructed me to "other forms of payment", choose 'pay in person', and choose 'United Ticket Office', and then purchased the ticket.
I then gave her my confirmation number, and she manually applied my TravelBank cash to the ticket, as well as my credit card to complete the purchase. She then waived the service charge.
Hope it helps.
May 25, 2019, 3:20 am
#797
Join Date: Jan 2008
Location: EAU
Programs: UA 1K, CO Plat, NW Plat, Marriott Premiere Plat, SPG Plat, Priority Gold, Hilton Gold
Posts: 4,712
So I went to check my subscription expiration (pretty sure I renewed back in Sep/Oct or so) and balance and I'm showing a $0 balance and when I click on the link it takes me to the signup for the Travelbank credit card.
Any way to see when my last subscription was? I feel like I should have a balance a few hundred dollars greater than 0.
Any way to see when my last subscription was? I feel like I should have a balance a few hundred dollars greater than 0.
May 25, 2019, 10:45 am
#798
Moderator: United Airlines
Join Date: Jun 2007
Location: SFO
Programs: UA Plat 1.997MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat
Posts: 66,861
So I went to check my subscription expiration (pretty sure I renewed back in Sep/Oct or so) and balance and I'm showing a $0 balance and when I click on the link it takes me to the signup for the Travelbank credit card.
Any way to see when my last subscription was? I feel like I should have a balance a few hundred dollars greater than 0.
Any way to see when my last subscription was? I feel like I should have a balance a few hundred dollars greater than 0.
For those wondering when their united ,com membership expires
Go to your account details and where you see
Travel Bank
$xx.xx
Exp. mm/dd/ yyyy followed by a "?" in a circle
The visible Expiration is the Balance expiration date
Click on the "?" in a circle and you get a pop-up that includes a different date
"The united.com Club Membership
Exp: MM/DD/YYYY"
Go to your account details and where you see
Travel Bank
$xx.xx
Exp. mm/dd/ yyyy followed by a "?" in a circle
The visible Expiration is the Balance expiration date
Click on the "?" in a circle and you get a pop-up that includes a different date
"The united.com Club Membership
Exp: MM/DD/YYYY"
May 25, 2019, 11:30 pm
#799
Join Date: Jan 2008
Location: EAU
Programs: UA 1K, CO Plat, NW Plat, Marriott Premiere Plat, SPG Plat, Priority Gold, Hilton Gold
Posts: 4,712
May 26, 2019, 1:06 am
#800
Moderator: United Airlines
Join Date: Jun 2007
Location: SFO
Programs: UA Plat 1.997MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat
Posts: 66,861
Well, since the annual fee was paid by credit card, check your card account around the time for a $25 fee from United to see if you have renewed in the last 11 months.
May 27, 2019, 1:57 pm
#801
Join Date: Dec 2016
Posts: 578
I just wanted to chime in with another datapoint where I'm unable to apply TravelBank funds as the option does not appear. Every itinerary I've tried has been entirely on UA metal.
May 31, 2019, 9:57 am
#803
Moderator: United Airlines
Join Date: Jun 2007
Location: SFO
Programs: UA Plat 1.997MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat
Posts: 66,861
If could possible expire but it is still accessible via phone agents
As an aside, found it is also accessible for paying monthly wifi subscriptions.
May 31, 2019, 10:23 am
#805
Moderator: United Airlines
Join Date: Jun 2007
Location: SFO
Programs: UA Plat 1.997MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat
Posts: 66,861
So far nothing has been said about the TravelBank Credit Card and it is still earning TravelBank credit
May 31, 2019, 2:57 pm
#806
Join Date: Aug 2005
Location: NY
Programs: The local deli gives me 1 free sandwich after I buy 10
Posts: 4,026
Yes, this helps.
This is so United. Just another example of UA totally messing up their website (an entire airline) and fixing with a band-aid.
This is so United. Just another example of UA totally messing up their website (an entire airline) and fixing with a band-aid.
Jun 1, 2019, 1:09 am
#807
Join Date: Jan 2005
Posts: 594
Another data point. PNR's ticketed online before membership expiration and flown post membership expiration are not automatically receiving the $5 credit.
The credit needs to be requested however multiple agents cannot find the request page in the new system.
CS was able to resolve.
The credit needs to be requested however multiple agents cannot find the request page in the new system.
CS was able to resolve.
Jun 2, 2019, 4:32 pm
#808
Suspended
Join Date: May 2012
Posts: 821
Completed a trip 30 days ago. Still never received my $5 credit in my travel bank. I’ve had them submitted several internal tickets to get the $5...,, but nothing ever happens. I talked to supervisors about this and they could care less. I can’t email any specific department who audits the travel bank..... and there’s no one I can write a letter to about this..... it’s just so poorly managed. All I can do is continue harass them about this.
Jun 2, 2019, 6:33 pm
#809
FlyerTalk Evangelist
Join Date: Oct 2006
Location: SFO/SJC
Programs: UA Silver, Marriott Gold, Hilton Gold
Posts: 14,891
Completed a trip 30 days ago. Still never received my $5 credit in my travel bank. I’ve had them submitted several internal tickets to get the $5...,, but nothing ever happens. I talked to supervisors about this and they could care less. I can’t email any specific department who audits the travel bank..... and there’s no one I can write a letter to about this..... it’s just so poorly managed. All I can do is continue harass them about this.
Its been a while, but every time I’ve had missing credits, I send the info there and the credit appears within about a week. I’ve never received a response or anything, but someone always does something because the updates show up in the account.
Jun 2, 2019, 7:02 pm
#810
Suspended
Join Date: May 2012
Posts: 821
No. What’s the email address. I’ll give it a try