Feb 8, 2016, 9:39 pm
Last edit by: WineCountryUA
Newest Travel Bank program
New UA "Travel Bank" option -- deposit funds and get a bonus
In particular, the united.com Club
United.com club
T&Cs
TravelBank Terms and Conditions
Key limitation -- only for UA/UX operated flights. Tickets with partner flights are not eligible for the use of Travel Bank funds.
Customer Support / missing credits contact: [email protected]
Also [email protected] which is web support.
Direct dial to web/.com support: (800) 396-1751
Note -- you will never get an email response but the credit, if deemed valid, should show-up in a week.
5 April 2018 -- UA started posting an "expiration date", appears to be at least 18 months after most recent activity (some are longer for unknown reasons)
also states
Expiration had previously been in the T&Cs for some time (2 years of inactivity? but now is 18 months) and had stated an ETC would be issued if the funds did timeout. Unclear if that still applies.
The Gift Registry has been disabled since Fall 2017 (Sept?) (appears this may be related to a tax issue?)
As of 5 May 2018, it still states
Around Sept 2018, wording changed to
To add funds: https://www.united.com/offers/travelcash
New UA "Travel Bank" option -- deposit funds and get a bonus
{UA} we’ve decided to discontinue the program as of April 23, 2019.
united.com Club
As we keep evolving the digital experience for our travelers, we’ve decided to discontinue the united.com Club. If you’re a current member, there are a few things we hope you keep in mind.
Although you’ll no longer be able to renew your membership, you’ll continue to receive the benefits of the united.com Club until your current membership period expires. If you booked any trips before the end of your current membership, we’ll credit any united.com Club benefits to your TravelBank after you’ve completed your trip.
For more questions about the program, call us at 1-800-UNITED-1.
Check your TravelBank balance
See full united.com Club terms and conditions
As we keep evolving the digital experience for our travelers, we’ve decided to discontinue the united.com Club. If you’re a current member, there are a few things we hope you keep in mind.
Although you’ll no longer be able to renew your membership, you’ll continue to receive the benefits of the united.com Club until your current membership period expires. If you booked any trips before the end of your current membership, we’ll credit any united.com Club benefits to your TravelBank after you’ve completed your trip.
For more questions about the program, call us at 1-800-UNITED-1.
Check your TravelBank balance
See full united.com Club terms and conditions
For those wondering when their united,com membership expires
Go to your account details and where you see
Travel Bank
$xx.xx
Exp. mm/dd/yyyy followed by a "?" in a circle
The visible Expiration is the Balance expiration date
Click on the "?" in a circle and you get a pop-up that includes a different date
"The united.com Club Membership
Exp: MM/DD/YYYY"
Recent activity, including subscription renewals, can be found in the same location by "View details"
Go to your account details and where you see
Travel Bank
$xx.xx
Exp. mm/dd/yyyy followed by a "?" in a circle
The visible Expiration is the Balance expiration date
Click on the "?" in a circle and you get a pop-up that includes a different date
"The united.com Club Membership
Exp: MM/DD/YYYY"
Recent activity, including subscription renewals, can be found in the same location by "View details"
United.com club
T&Cs
TravelBank Terms and Conditions
Key limitation -- only for UA/UX operated flights. Tickets with partner flights are not eligible for the use of Travel Bank funds.
Customer Support / missing credits contact: [email protected]
Also [email protected] which is web support.
Direct dial to web/.com support: (800) 396-1751
Note -- you will never get an email response but the credit, if deemed valid, should show-up in a week.
In your email, include:
- MP account number and name
- Traveler(s) name, number of traveler if applicable
- Member's united.com Club enrollment date; since XX/XX/XXXX valid through XX/XX/XXXX
- Reservation confirmation number (PNR locator)
- Flight number, origin/destination, and travel date
also states
Some of your United®TravelBank Cash may expire on a different date than what’s displayed here. Please check your balance details for a complete history of your United®TravelBank Cash transactions and the expiration date for each amount.
The Gift Registry has been disabled since Fall 2017 (Sept?) (appears this may be related to a tax issue?)
As of 5 May 2018, it still states
We're sorry, our gift registry page is currently unavailable for maintenance. You can still use the funds from your gift registry to book travel during this time, but you will not be able to receive contributions or update your registry details. We expect the page to be up and running again in early 2018.
We're sorry, our gift registry page is currently unavailable for maintenance. You can still use the funds from your gift registry to book travel during this time, but you will not be able to receive contributions or update your registry details.
"TravelBank"- United.com Club & Gift Registry Q&A - No new/renewals as of 23 Apr 2019
Feb 14, 2019, 9:11 pm
#721
Moderator: United Airlines
Join Date: Jun 2007
Location: SFO
Programs: UA Plat 1.997MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat
Posts: 66,861
Feb 14, 2019, 9:17 pm
#722
FlyerTalk Evangelist
Join Date: Oct 2001
Location: Austin, TX
Posts: 21,421
I was able to re-join and I immediately saw the $25 listed in the debits as usual.
Feb 15, 2019, 6:24 am
#723
Join Date: Feb 2016
Location: ORD | LGA | 2E
Programs: UA GS 1.6MM UC | AA CK 0.7MM AC | Bonvoy Ambassador | Hyatt Globalist | Hertz PC
Posts: 1,054
I feel like auto-renewal is broken. This thread made me realize that I hadn't checked my membership, and sure enough, mine had expired without notice -- and I'm pretty sure I had auto-renew set up also.
I was able to re-join and I immediately saw the $25 listed in the debits as usual.
I was able to re-join and I immediately saw the $25 listed in the debits as usual.
TravelBank
Wi-Fi Subscription
UC Subscription
So you're not alone.
Feb 15, 2019, 7:42 am
#724
Join Date: May 2009
Location: Washington, DC
Programs: UA 1K 1MM, AA, DL
Posts: 7,419
I feel like auto-renewal is broken. This thread made me realize that I hadn't checked my membership, and sure enough, mine had expired without notice -- and I'm pretty sure I had auto-renew set up also.
I was able to re-join and I immediately saw the $25 listed in the debits as usual.
I was able to re-join and I immediately saw the $25 listed in the debits as usual.
I now realize this happened to me, rather than broken IT (although that could also be there). Kind of frustrating that when calling in to request credit no one said simply "your membership expired last November."
Feb 15, 2019, 9:11 am
#725
FlyerTalk Evangelist
Join Date: Oct 2001
Location: Austin, TX
Posts: 21,421
Feb 15, 2019, 11:00 am
#726
Join Date: Jul 2003
Location: SFO
Programs: COdbaUA Platinum 2MM
Posts: 5,532
Mine started in Sept 2012, now Feb.
Mar 10, 2019, 8:35 pm
#727
Suspended
Join Date: May 2012
Posts: 821
I still haven’t gotten my $5 credit in my travel bank from my flight in early February.... the people at web support even told me to just forget about it. After 5 internal tickets still nothing. Advice?
Mar 10, 2019, 8:41 pm
#728
Join Date: Aug 2004
Programs: Continental OnePass
Posts: 856
I just checked because my Travelbank card billing cycle ended yesterday and my expiry date has now jumped to 3/9/2020, so it looks like my Travelbank card is continually keeping my expiry date one year ahead without my having to pay the $25.
Mar 10, 2019, 8:47 pm
#729
FlyerTalk Evangelist
Join Date: Oct 2006
Location: SFO/SJC
Programs: UA Silver, Marriott Gold, Hilton Gold
Posts: 14,891
Whcih reminds me, I think I have a couple of tickets with split PNRs that weren’t fully credited, so it’s probably time to fire off another email.
Mar 14, 2019, 11:52 pm
#730
Join Date: May 2001
Location: TPA 50%/BKK 30%/HKG 20%
Programs: UA 1K MM - AF G – TK G – AZ Ex – Hilton D – Marriott G – IHG P
Posts: 1,990
I'm trying to figure out (as a 1K) how to use Hilton AMEX United credits. I don't pay baggage fees or meals and don't use that much wifi. Is there anyway to deposit money in my travel bank using an AMEX? (Other ideas welcomed!)
Mar 15, 2019, 2:37 am
#731
Join Date: Mar 2014
Location: EWR
Posts: 2,112
See the appropriate thread in the AMEX forum. The short answer is no for travelbank
Mar 15, 2019, 8:20 pm
#732
FlyerTalk Evangelist
Join Date: Oct 2006
Location: SFO/SJC
Programs: UA Silver, Marriott Gold, Hilton Gold
Posts: 14,891
the ability to buy TravelBank funds was ‘temporarily’ disabled sometime last year. It was noted to be coming back, but it’s yet to be seen when (or at this point, if). The only way to get TravelBank funds now is through United.com club credit, or as rewards from the United Tavelbank Visa.
Mar 17, 2019, 8:55 am
#733
Moderator: Mileage Run, United Airlines; FlyerTalk Evangelist
Join Date: Jan 2004
Location: The City/Honolulu
Programs: UA 3MM; Hyatt Glob*****; Hilton Diamond
Posts: 14,473
I emailed [email protected] on February 26th. I had 5
missing (all award travel) and the $25 was posted March 16th. ^
missing (all award travel) and the $25 was posted March 16th. ^
Mar 17, 2019, 9:00 am
#734
Join Date: Jul 2003
Location: SFO
Programs: COdbaUA Platinum 2MM
Posts: 5,532
I emailed [email protected] on February 26th. I had 5
missing (all award travel) and the $25 was posted March 16th. ^
missing (all award travel) and the $25 was posted March 16th. ^
Mar 20, 2019, 6:18 am
#735
Join Date: Dec 2009
Location: CHA/TYS
Programs: The Mac Daddy of Heimlich County (and low-ball status)
Posts: 2,868
i've got $200 from the gift registry expiring in 40 days. never fly UA. does anyone have experience using funds for a refundable ticket past the expiry date and having them deposited back with a new date? based on language of "account activity" in the terms it shouldn't be deposited, but is worth the question in case it actually works. thanks.