Feb 8, 2016, 9:39 pm
Last edit by: WineCountryUA
Newest Travel Bank program
New UA "Travel Bank" option -- deposit funds and get a bonus
In particular, the united.com Club
United.com club
T&Cs
TravelBank Terms and Conditions
Key limitation -- only for UA/UX operated flights. Tickets with partner flights are not eligible for the use of Travel Bank funds.
Customer Support / missing credits contact: [email protected]
Also [email protected] which is web support.
Direct dial to web/.com support: (800) 396-1751
Note -- you will never get an email response but the credit, if deemed valid, should show-up in a week.
5 April 2018 -- UA started posting an "expiration date", appears to be at least 18 months after most recent activity (some are longer for unknown reasons)
also states
Expiration had previously been in the T&Cs for some time (2 years of inactivity? but now is 18 months) and had stated an ETC would be issued if the funds did timeout. Unclear if that still applies.
The Gift Registry has been disabled since Fall 2017 (Sept?) (appears this may be related to a tax issue?)
As of 5 May 2018, it still states
Around Sept 2018, wording changed to
To add funds: https://www.united.com/offers/travelcash
New UA "Travel Bank" option -- deposit funds and get a bonus
{UA} we’ve decided to discontinue the program as of April 23, 2019.
united.com Club
As we keep evolving the digital experience for our travelers, we’ve decided to discontinue the united.com Club. If you’re a current member, there are a few things we hope you keep in mind.
Although you’ll no longer be able to renew your membership, you’ll continue to receive the benefits of the united.com Club until your current membership period expires. If you booked any trips before the end of your current membership, we’ll credit any united.com Club benefits to your TravelBank after you’ve completed your trip.
For more questions about the program, call us at 1-800-UNITED-1.
Check your TravelBank balance
See full united.com Club terms and conditions
As we keep evolving the digital experience for our travelers, we’ve decided to discontinue the united.com Club. If you’re a current member, there are a few things we hope you keep in mind.
Although you’ll no longer be able to renew your membership, you’ll continue to receive the benefits of the united.com Club until your current membership period expires. If you booked any trips before the end of your current membership, we’ll credit any united.com Club benefits to your TravelBank after you’ve completed your trip.
For more questions about the program, call us at 1-800-UNITED-1.
Check your TravelBank balance
See full united.com Club terms and conditions
For those wondering when their united,com membership expires
Go to your account details and where you see
Travel Bank
$xx.xx
Exp. mm/dd/yyyy followed by a "?" in a circle
The visible Expiration is the Balance expiration date
Click on the "?" in a circle and you get a pop-up that includes a different date
"The united.com Club Membership
Exp: MM/DD/YYYY"
Recent activity, including subscription renewals, can be found in the same location by "View details"
Go to your account details and where you see
Travel Bank
$xx.xx
Exp. mm/dd/yyyy followed by a "?" in a circle
The visible Expiration is the Balance expiration date
Click on the "?" in a circle and you get a pop-up that includes a different date
"The united.com Club Membership
Exp: MM/DD/YYYY"
Recent activity, including subscription renewals, can be found in the same location by "View details"
United.com club
T&Cs
TravelBank Terms and Conditions
Key limitation -- only for UA/UX operated flights. Tickets with partner flights are not eligible for the use of Travel Bank funds.
Customer Support / missing credits contact: [email protected]
Also [email protected] which is web support.
Direct dial to web/.com support: (800) 396-1751
Note -- you will never get an email response but the credit, if deemed valid, should show-up in a week.
In your email, include:
- MP account number and name
- Traveler(s) name, number of traveler if applicable
- Member's united.com Club enrollment date; since XX/XX/XXXX valid through XX/XX/XXXX
- Reservation confirmation number (PNR locator)
- Flight number, origin/destination, and travel date
also states
Some of your United®TravelBank Cash may expire on a different date than what’s displayed here. Please check your balance details for a complete history of your United®TravelBank Cash transactions and the expiration date for each amount.
The Gift Registry has been disabled since Fall 2017 (Sept?) (appears this may be related to a tax issue?)
As of 5 May 2018, it still states
We're sorry, our gift registry page is currently unavailable for maintenance. You can still use the funds from your gift registry to book travel during this time, but you will not be able to receive contributions or update your registry details. We expect the page to be up and running again in early 2018.
We're sorry, our gift registry page is currently unavailable for maintenance. You can still use the funds from your gift registry to book travel during this time, but you will not be able to receive contributions or update your registry details.
"TravelBank"- United.com Club & Gift Registry Q&A - No new/renewals as of 23 Apr 2019
Nov 21, 2017, 5:44 am
#571
Join Date: Feb 2016
Location: ORD | LGA | 2E
Programs: UA GS 1.6MM UC | AA CK 0.7MM AC | Bonvoy Ambassador | Hyatt Globalist | Hertz PC
Posts: 1,054
That's my best educated guess from the responses I have received. I also think it is likely that a relatively small percentage of the customer base uses TB and therefore keeping it offline to eliminate/investigate fraud is a fairly easy decision for them.
Dec 18, 2017, 8:51 am
#572
Join Date: May 2015
Programs: All the programs!
Posts: 1,006
Travel Bank message updated. Now Early 2018.
We're sorry, our gift registry page is currently unavailable for maintenance. You can still use the funds from your gift registry to book travel during this time, but you will not be able to receive contributions or update your registry details. We expect the page to be up and running again in early 2018.
Dec 18, 2017, 9:20 am
#573
Join Date: Apr 2009
Location: Houston
Programs: UA GS 2.6MM & Lifetime UC, Qantas Platinum, Hilton Lifetime Diamond, Bonvoy Platinum, HawaiianMiles
Posts: 8,700
Dec 19, 2017, 12:19 pm
#574
Join Date: Feb 2004
Posts: 518
On a recent trip I applied funds from both the travel bank and an e-certificate to the ticket. The remaining balance was paid with a credit card. 24 hours after the purchase was made, the ticket was still not issued. I called in and the agent said there was a message "credit card charge not matching ticket price" on the reservation. He tried to manually push through the ticket and it did not work. A supervisor was involved and after much holding it still did not work. Eventually they decided to ignore the e-certificate, charged the credit card for the "ticket price - travel bank" amount, and then voided the e-cert and issued a refund for the e-cert amount. So the lesson was not to mix e-certificate and travel bank in the same transaction.
Dec 19, 2017, 5:52 pm
#575
FlyerTalk Evangelist
Join Date: Oct 2006
Location: SFO/SJC
Programs: UA Silver, Marriott Gold, Hilton Gold
Posts: 14,890
On a recent trip I applied funds from both the travel bank and an e-certificate to the ticket. The remaining balance was paid with a credit card. 24 hours after the purchase was made, the ticket was still not issued. I called in and the agent said there was a message "credit card charge not matching ticket price" on the reservation. He tried to manually push through the ticket and it did not work. A supervisor was involved and after much holding it still did not work. Eventually they decided to ignore the e-certificate, charged the credit card for the "ticket price - travel bank" amount, and then voided the e-cert and issued a refund for the e-cert amount. So the lesson was not to mix e-certificate and travel bank in the same transaction.
I remember several years ago, when US was still in the alliance, I booked a ticket on UA.com that was a mix of UA and US segments. I was shocked that it allowed me to use an ecert to book it (since, per the terms, its not supposed to be used on codeshares), but it did. Next day, it still hadn't ticketed, because of the ecert and US flights. Eventually (after the agent tried to insist he needed to cancel it, and I needed to rebook, at a now higher price), he eventually let me just pay the full amount on my card.
Dec 19, 2017, 8:03 pm
#576
Join Date: May 2015
Programs: All the programs!
Posts: 1,006
Ugh so annoying. The travel bank should be treated same as cash/card.
Jan 24, 2018, 7:25 pm
#577
Join Date: May 2016
Location: In btw SJC & SFO
Programs: Marriott Titanium & LTP, Hilton Diamond (Aspire card), Hyatt Globalist, UA Gold (almost free agent)
Posts: 510
Is there anyone here who has successfully cancelled united.com club $25 annual subscription. This is my third year in a roll and my credit card got charged $25 on 1/12 this year, in the past two years I paid total $50 well I got a cool $40 credit back means I lost $10 in two years, what a ROI, HAHA! I do have evidence that I didn't get some ticket credit but I don't want to waist my time to argue. Long story short, I tried to cancel but no option on united.com. I just called 1k line and after long research the CSR told me I have to wait until one month later on 2/13 to cancel on united.com, is this true? Do I have to call my card issuer Chase to refund the $25?
Two CSRs are confused this with United club subscriptions initially and I have to explain to them, no fun!
Two CSRs are confused this with United club subscriptions initially and I have to explain to them, no fun!
Jan 25, 2018, 12:01 pm
#578
Join Date: Mar 2014
Location: PWM
Programs: AA Plat
Posts: 1,335
Is there anyone here who has successfully cancelled united.com club $25 annual subscription. This is my third year in a roll and my credit card got charged $25 on 1/12 this year, in the past two years I paid total $50 well I got a cool $40 credit back means I lost $10 in two years, what a ROI, HAHA! I do have evidence that I didn't get some ticket credit but I don't want to waist my time to argue. Long story short, I tried to cancel but no option on united.com. I just called 1k line and after long research the CSR told me I have to wait until one month later on 2/13 to cancel on united.com, is this true? Do I have to call my card issuer Chase to refund the $25?
Two CSRs are confused this with United club subscriptions initially and I have to explain to them, no fun!
Two CSRs are confused this with United club subscriptions initially and I have to explain to them, no fun!
Feb 12, 2018, 10:21 am
#579
Join Date: Feb 2008
Posts: 783
Sorry if this was asked up thread, but I haven't seen it in the last ~20 posts.
Can you use Gift Registry funds to upgrade your economy seats to Economy Plus?
Thank you,
PedroNY
Can you use Gift Registry funds to upgrade your economy seats to Economy Plus?
Thank you,
PedroNY
Feb 21, 2018, 6:10 pm
#580
Join Date: Apr 2017
Posts: 575
Does it count if you book on the app or only the website?
Mar 30, 2018, 9:38 am
#581
Join Date: Nov 2015
Posts: 120
Has anyone heard news about the gift registry coming back? They are still saying early 2018 and early 2018 is rapidly coming to a close.
Mar 30, 2018, 1:01 pm
#582
FlyerTalk Evangelist
Join Date: Sep 2002
Location: Between AUS, EWR, and YTO In a little twisty maze of airline seats, all alike.. but I wanna go home with the armadillo
Programs: CO, NW, & UA forum moderator emeritus
Posts: 35,432
, 2018. It's easy to calculate dates for things like this - just use the Polaris rollout for reference.
Mar 31, 2018, 11:07 pm
#583
Join Date: Apr 2010
Posts: 309
I have $435 in the TravelBank and no plans to fly United domestically any time soon. How I can cash out these funds? Do I need to buy a ticket for someone else? Is this allowed in the couponconnection?
Mar 31, 2018, 11:29 pm
#584
Moderator: United Airlines
Join Date: Jun 2007
Location: SFO
Programs: UA Plat 1.995MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat
Posts: 66,857
You can purchase tickets for others from your account but from the T&Cs
The sale, barter or other transfer or attempted sale, barter or other transfer of any TravelBank Cash, TravelBank Award or other benefit, other than as authorized and/or sponsored by United, is expressly prohibited. Any TravelBank Cash, TravelBank Award or benefit sold, bartered or otherwise transferred is in violation of the Rules and any accounts or Members involved in such sales, barters or other transfers may be subject to United's Remedies. The acquisition, use, transfer or attempted acquisition, use or transfer of TravelBank Cash, TravelBank Awards or benefits that have been acquired by purchase, barter or other transfer in violation of The Rules may result in United's exercise of United's Remedies.
Last edited by WineCountryUA; Mar 31, 2018 at 11:35 pm Reason: T&C link
Apr 1, 2018, 12:20 pm
#585
FlyerTalk Evangelist
Join Date: Oct 2006
Location: SFO/SJC
Programs: UA Silver, Marriott Gold, Hilton Gold
Posts: 14,890
But if you have no plans to fly UA at all, I believe the policy is still, as winecountry notes, that the funds are put into an ETC after 24 months of travel bank inactivity. At that point, the travel bank would be emptied, the ETC info. Would be emailed to you, and be valid for 1 year from date of ETC issue. The ETC can be used for any traveler - does not have to be you, but to redeeem, you must input the certificate info. plus last name to who it was issued to to validate.