Feb 8, 2016, 9:39 pm
Last edit by: WineCountryUA
Newest Travel Bank program
New UA "Travel Bank" option -- deposit funds and get a bonus
In particular, the united.com Club
United.com club
T&Cs
TravelBank Terms and Conditions
Key limitation -- only for UA/UX operated flights. Tickets with partner flights are not eligible for the use of Travel Bank funds.
Customer Support / missing credits contact: [email protected]
Also [email protected] which is web support.
Direct dial to web/.com support: (800) 396-1751
Note -- you will never get an email response but the credit, if deemed valid, should show-up in a week.
5 April 2018 -- UA started posting an "expiration date", appears to be at least 18 months after most recent activity (some are longer for unknown reasons)
also states
Expiration had previously been in the T&Cs for some time (2 years of inactivity? but now is 18 months) and had stated an ETC would be issued if the funds did timeout. Unclear if that still applies.
The Gift Registry has been disabled since Fall 2017 (Sept?) (appears this may be related to a tax issue?)
As of 5 May 2018, it still states
Around Sept 2018, wording changed to
To add funds: https://www.united.com/offers/travelcash
New UA "Travel Bank" option -- deposit funds and get a bonus
{UA} we’ve decided to discontinue the program as of April 23, 2019.
united.com Club
As we keep evolving the digital experience for our travelers, we’ve decided to discontinue the united.com Club. If you’re a current member, there are a few things we hope you keep in mind.
Although you’ll no longer be able to renew your membership, you’ll continue to receive the benefits of the united.com Club until your current membership period expires. If you booked any trips before the end of your current membership, we’ll credit any united.com Club benefits to your TravelBank after you’ve completed your trip.
For more questions about the program, call us at 1-800-UNITED-1.
Check your TravelBank balance
See full united.com Club terms and conditions
As we keep evolving the digital experience for our travelers, we’ve decided to discontinue the united.com Club. If you’re a current member, there are a few things we hope you keep in mind.
Although you’ll no longer be able to renew your membership, you’ll continue to receive the benefits of the united.com Club until your current membership period expires. If you booked any trips before the end of your current membership, we’ll credit any united.com Club benefits to your TravelBank after you’ve completed your trip.
For more questions about the program, call us at 1-800-UNITED-1.
Check your TravelBank balance
See full united.com Club terms and conditions
For those wondering when their united,com membership expires
Go to your account details and where you see
Travel Bank
$xx.xx
Exp. mm/dd/yyyy followed by a "?" in a circle
The visible Expiration is the Balance expiration date
Click on the "?" in a circle and you get a pop-up that includes a different date
"The united.com Club Membership
Exp: MM/DD/YYYY"
Recent activity, including subscription renewals, can be found in the same location by "View details"
Go to your account details and where you see
Travel Bank
$xx.xx
Exp. mm/dd/yyyy followed by a "?" in a circle
The visible Expiration is the Balance expiration date
Click on the "?" in a circle and you get a pop-up that includes a different date
"The united.com Club Membership
Exp: MM/DD/YYYY"
Recent activity, including subscription renewals, can be found in the same location by "View details"
United.com club
T&Cs
TravelBank Terms and Conditions
Key limitation -- only for UA/UX operated flights. Tickets with partner flights are not eligible for the use of Travel Bank funds.
Customer Support / missing credits contact: [email protected]
Also [email protected] which is web support.
Direct dial to web/.com support: (800) 396-1751
Note -- you will never get an email response but the credit, if deemed valid, should show-up in a week.
In your email, include:
- MP account number and name
- Traveler(s) name, number of traveler if applicable
- Member's united.com Club enrollment date; since XX/XX/XXXX valid through XX/XX/XXXX
- Reservation confirmation number (PNR locator)
- Flight number, origin/destination, and travel date
also states
Some of your United®TravelBank Cash may expire on a different date than what’s displayed here. Please check your balance details for a complete history of your United®TravelBank Cash transactions and the expiration date for each amount.
The Gift Registry has been disabled since Fall 2017 (Sept?) (appears this may be related to a tax issue?)
As of 5 May 2018, it still states
We're sorry, our gift registry page is currently unavailable for maintenance. You can still use the funds from your gift registry to book travel during this time, but you will not be able to receive contributions or update your registry details. We expect the page to be up and running again in early 2018.
We're sorry, our gift registry page is currently unavailable for maintenance. You can still use the funds from your gift registry to book travel during this time, but you will not be able to receive contributions or update your registry details.
"TravelBank"- United.com Club & Gift Registry Q&A - No new/renewals as of 23 Apr 2019
Oct 22, 2017, 10:10 pm
#556
formerly sahiljain22
Join Date: Apr 2011
Location: BOS;NYC;YVR;YYZ;DEL;BOM
Programs: Amex Plat; HH Diamond; SPG Plat; Hyatt Diamond; United 1K; National EE; HSBC Premier
Posts: 532
confused, what do you mean by ‘pending’? Is the amount showing in the Travelank as ‘available’ or do you mean it is showing as ‘pending’ still. My experience is it takes 24-48 hours for funds deposited in the travel bank to become ‘available’ and that you can’t use it if it was still ‘pending’. Also, if still pending, and it somehow allowed you to use to your ticket, makes perfect sense they wouldn’t actually let it ticket.
Travelbank says available balance is now 0 and funds have been used and my card has been charged for the balance.
1K desk told me today that it may take another 48 (total 72 ?) hours as it has to be ticketed manually and is in queue.
Very strange indeed. I used to use the gift registry a lot in the last few years where I would book work travel using miles (ticket stays more flexible) and just contribute the $ amount to the registry. I have redeemed for the same person countless times so maybe there is more to this travelbank thingy. I have also redeemed high amounts in the past without any trouble (often $3-4k).
Oct 23, 2017, 12:00 pm
#557
Join Date: Sep 2006
Location: DIA
Programs: UAL 1k, FTR Summit
Posts: 35
Can UAL TravelBank 'dollars' be used to pay annual $25
I asked this question via the UAL Products and Services section of their website(as directed) and they couldn't seem to understand the nature of the question. They kept answering with respect to annual Lounge fees - uh no that's not the question. Any one know this answer?
Oct 23, 2017, 1:17 pm
#558
Join Date: Jul 2003
Location: SFO
Programs: COdbaUA Platinum 2MM
Posts: 5,532
I asked this question via the UAL Products and Services section of their website(as directed) and they couldn't seem to understand the nature of the question. They kept answering with respect to annual Lounge fees - uh no that's not the question. Any one know this answer?
Nov 9, 2017, 4:39 pm
#559
Join Date: May 2004
Location: SFO sometimes
Programs: UA 1K, AA gold, A3 gold
Posts: 1,634
Unbelievable that it's still down. Been over two months. Anybody have any updated intel? You'd think they want it up before the holidays...
Nov 17, 2017, 9:02 am
#560
Join Date: May 2015
Programs: All the programs!
Posts: 1,006
Come one United! I have some credit card travel credits to use up.
I think they're going to wait until the new year before anything happens.
I think they're going to wait until the new year before anything happens.
Nov 17, 2017, 9:07 am
#561
Join Date: Apr 2009
Location: Houston
Programs: UA GS 2.6MM & Lifetime UC, Qantas Platinum, Hilton Lifetime Diamond, Bonvoy Platinum, HawaiianMiles
Posts: 8,700
Nov 17, 2017, 11:48 am
#562
FlyerTalk Evangelist
Join Date: Sep 2002
Location: Between AUS, EWR, and YTO In a little twisty maze of airline seats, all alike.. but I wanna go home with the armadillo
Programs: CO, NW, & UA forum moderator emeritus
Posts: 35,432
idea why they won't respond to questions about this.
Nov 17, 2017, 12:02 pm
#563
Join Date: Apr 2009
Location: Houston
Programs: UA GS 2.6MM & Lifetime UC, Qantas Platinum, Hilton Lifetime Diamond, Bonvoy Platinum, HawaiianMiles
Posts: 8,700
Nov 20, 2017, 12:33 am
#564
Join Date: Apr 2009
Location: LAX
Programs: UA Plat MM, CM Plat, Amex Plat, Hertz CP, Hyatt Globalist, SPG Gold, Vons Club
Posts: 6,852
Wow, I just noticed that as well. I'm curious when It will be up again.
Nov 20, 2017, 7:47 am
#565
Join Date: Apr 2009
Location: Houston
Programs: UA GS 2.6MM & Lifetime UC, Qantas Platinum, Hilton Lifetime Diamond, Bonvoy Platinum, HawaiianMiles
Posts: 8,700
Emailed GS again, didn't even get the automated reply!
Nov 20, 2017, 7:56 am
#566
FlyerTalk Evangelist
Join Date: Sep 2002
Location: Between AUS, EWR, and YTO In a little twisty maze of airline seats, all alike.. but I wanna go home with the armadillo
Programs: CO, NW, & UA forum moderator emeritus
Posts: 35,432
I've n
t gotten any automated replies either when I've asked about this. I finally tacked this request on as a followup to another question. I was told they would forward my request to the proper people. I've still heard nothing.
t gotten any automated replies either when I've asked about this. I finally tacked this request on as a followup to another question. I was told they would forward my request to the proper people. I've still heard nothing.
Nov 20, 2017, 9:39 pm
#567
FlyerTalk Evangelist
Join Date: Sep 2002
Location: Between AUS, EWR, and YTO In a little twisty maze of airline seats, all alike.. but I wanna go home with the armadillo
Programs: CO, NW, & UA forum moderator emeritus
Posts: 35,432
Well, this evening I received a reply. It's a non-answer, but it's more than zer
. The reply read as follows:
. The reply read as follows:
I am very sorry for the frustration that this has caused. Our Gift Registry is still under maintenance. Unfortunately, we do not have an estimated time that the Gift Registry will be available for contributions and updates. Our Web Technology team is working as quickly as possible to find a resolution. Please check back at a later time.
Nov 20, 2017, 10:11 pm
#568
Join Date: Apr 2009
Location: Houston
Programs: UA GS 2.6MM & Lifetime UC, Qantas Platinum, Hilton Lifetime Diamond, Bonvoy Platinum, HawaiianMiles
Posts: 8,700
Nov 20, 2017, 10:27 pm
#569
FlyerTalk Evangelist
Join Date: Sep 2002
Location: Between AUS, EWR, and YTO In a little twisty maze of airline seats, all alike.. but I wanna go home with the armadillo
Programs: CO, NW, & UA forum moderator emeritus
Posts: 35,432
Nov 20, 2017, 11:19 pm
#570
Moderator: United Airlines
Join Date: Jun 2007
Location: SFO
Programs: UA Plat 1.995MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat
Posts: 66,857