Feb 8, 2016, 9:39 pm
Last edit by: WineCountryUA
Newest Travel Bank program
New UA "Travel Bank" option -- deposit funds and get a bonus
In particular, the united.com Club
United.com club
T&Cs
TravelBank Terms and Conditions
Key limitation -- only for UA/UX operated flights. Tickets with partner flights are not eligible for the use of Travel Bank funds.
Customer Support / missing credits contact: [email protected]
Also [email protected] which is web support.
Direct dial to web/.com support: (800) 396-1751
Note -- you will never get an email response but the credit, if deemed valid, should show-up in a week.
5 April 2018 -- UA started posting an "expiration date", appears to be at least 18 months after most recent activity (some are longer for unknown reasons)
also states
Expiration had previously been in the T&Cs for some time (2 years of inactivity? but now is 18 months) and had stated an ETC would be issued if the funds did timeout. Unclear if that still applies.
The Gift Registry has been disabled since Fall 2017 (Sept?) (appears this may be related to a tax issue?)
As of 5 May 2018, it still states
Around Sept 2018, wording changed to
To add funds: https://www.united.com/offers/travelcash
New UA "Travel Bank" option -- deposit funds and get a bonus
{UA} we’ve decided to discontinue the program as of April 23, 2019.
united.com Club
As we keep evolving the digital experience for our travelers, we’ve decided to discontinue the united.com Club. If you’re a current member, there are a few things we hope you keep in mind.
Although you’ll no longer be able to renew your membership, you’ll continue to receive the benefits of the united.com Club until your current membership period expires. If you booked any trips before the end of your current membership, we’ll credit any united.com Club benefits to your TravelBank after you’ve completed your trip.
For more questions about the program, call us at 1-800-UNITED-1.
Check your TravelBank balance
See full united.com Club terms and conditions
As we keep evolving the digital experience for our travelers, we’ve decided to discontinue the united.com Club. If you’re a current member, there are a few things we hope you keep in mind.
Although you’ll no longer be able to renew your membership, you’ll continue to receive the benefits of the united.com Club until your current membership period expires. If you booked any trips before the end of your current membership, we’ll credit any united.com Club benefits to your TravelBank after you’ve completed your trip.
For more questions about the program, call us at 1-800-UNITED-1.
Check your TravelBank balance
See full united.com Club terms and conditions
For those wondering when their united,com membership expires
Go to your account details and where you see
Travel Bank
$xx.xx
Exp. mm/dd/yyyy followed by a "?" in a circle
The visible Expiration is the Balance expiration date
Click on the "?" in a circle and you get a pop-up that includes a different date
"The united.com Club Membership
Exp: MM/DD/YYYY"
Recent activity, including subscription renewals, can be found in the same location by "View details"
Go to your account details and where you see
Travel Bank
$xx.xx
Exp. mm/dd/yyyy followed by a "?" in a circle
The visible Expiration is the Balance expiration date
Click on the "?" in a circle and you get a pop-up that includes a different date
"The united.com Club Membership
Exp: MM/DD/YYYY"
Recent activity, including subscription renewals, can be found in the same location by "View details"
United.com club
T&Cs
TravelBank Terms and Conditions
Key limitation -- only for UA/UX operated flights. Tickets with partner flights are not eligible for the use of Travel Bank funds.
Customer Support / missing credits contact: [email protected]
Also [email protected] which is web support.
Direct dial to web/.com support: (800) 396-1751
Note -- you will never get an email response but the credit, if deemed valid, should show-up in a week.
In your email, include:
- MP account number and name
- Traveler(s) name, number of traveler if applicable
- Member's united.com Club enrollment date; since XX/XX/XXXX valid through XX/XX/XXXX
- Reservation confirmation number (PNR locator)
- Flight number, origin/destination, and travel date
also states
Some of your United®TravelBank Cash may expire on a different date than what’s displayed here. Please check your balance details for a complete history of your United®TravelBank Cash transactions and the expiration date for each amount.
The Gift Registry has been disabled since Fall 2017 (Sept?) (appears this may be related to a tax issue?)
As of 5 May 2018, it still states
We're sorry, our gift registry page is currently unavailable for maintenance. You can still use the funds from your gift registry to book travel during this time, but you will not be able to receive contributions or update your registry details. We expect the page to be up and running again in early 2018.
We're sorry, our gift registry page is currently unavailable for maintenance. You can still use the funds from your gift registry to book travel during this time, but you will not be able to receive contributions or update your registry details.
"TravelBank"- United.com Club & Gift Registry Q&A - No new/renewals as of 23 Apr 2019
Apr 6, 2018, 10:31 am
#601
FlyerTalk Evangelist
Join Date: Aug 2015
Posts: 11,469
I agree this is annoying and "cheap" by United.
But realistically how much of a problem will this be? I redeem any travelbank credits on the next booking I make, which almost certainly occurs more than once a year (I realize not all bookings are eligible). I have to assume most enrollees travel fairly frequently as well - that's the only way to make it worth it. So unless a lot of your travel is on codeshares/non-United or you regularly have other credits to apply (ETCs) that prevent use, it seems pretty likely you'll use the credits within 2 years anyway. And if you don't use them in the first year and it's time to renew . . . cut your losses and cancel.
But realistically how much of a problem will this be? I redeem any travelbank credits on the next booking I make, which almost certainly occurs more than once a year (I realize not all bookings are eligible). I have to assume most enrollees travel fairly frequently as well - that's the only way to make it worth it. So unless a lot of your travel is on codeshares/non-United or you regularly have other credits to apply (ETCs) that prevent use, it seems pretty likely you'll use the credits within 2 years anyway. And if you don't use them in the first year and it's time to renew . . . cut your losses and cancel.
Apr 6, 2018, 11:09 am
#602
Join Date: Mar 2014
Location: PWM
Programs: AA Plat
Posts: 1,336
What's the prob with 2 years?
My date was 12/31/9999. It's now 2/28/2023.
I hardly think going from 5 to 2 years (if indeed that is the new policy) will matter for us; I bring my balance down to zero several times a year. It's the kettles it's gonna hurt.
I hardly think going from 5 to 2 years (if indeed that is the new policy) will matter for us; I bring my balance down to zero several times a year. It's the kettles it's gonna hurt.
Apr 6, 2018, 3:29 pm
#603
Join Date: May 2000
Location: IAH
Programs: UA 1K 2.7MM, Marriott Titanium/LT Plat, IHG Spire
Posts: 3,317
Apr 8, 2018, 9:41 am
#604
Join Date: Oct 2013
Location: WAS/ BOM
Programs: UA 1K, Marriott Gold, HHonors Gold
Posts: 1,567
United TravelBank Cash now expires!!
Just saw that travel bank cash now expires every 18 months. This wasn’t the case before (at least not explicitly stated). Check your accounts and balances more carefully and frequently.
Last edited by WineCountryUA; Apr 8, 2018 at 11:26 am Reason: Removed image with member's personal information
Apr 8, 2018, 10:54 am
#605
FlyerTalk Evangelist
Join Date: Aug 2005
Location: BOS/EAP
Programs: UA 1K, MR LTT, HH Dia, Amex Plat
Posts: 32,074
I don't think this is new. What is new that it is showing the expiration date which is VERY useful indeed.
- Available balance:$141.88
- Balance will expire:1/31/2023
Apr 8, 2018, 1:23 pm
#606
Join Date: Oct 2013
Location: WAS/ BOM
Programs: UA 1K, Marriott Gold, HHonors Gold
Posts: 1,567
Apr 8, 2018, 3:45 pm
#607
FlyerTalk Evangelist
Join Date: Oct 2006
Location: SFO/SJC
Programs: UA Silver, Marriott Gold, Hilton Gold
Posts: 14,891
Also, the wording in the detail on expiration seems to indicate that expiration of dollars could be rolling (I.e., $ deposited in one transaction might expire at a different time than those deposited at a different time). Once I get new deposits, I guess I can see - so far, the existing funds seem to expire at all the same time.
Yeah, seems to be varying timelines, and not sure why. I had separate posts above, but my wife’s funds - most recent activity in March - expires in March 2020. Mine, where my last activity was in Nov. - expires at end of Jan. 2022. The only thing, which is definitely only speculation - is that my account is much older (beleive I started in 2012, wofes just started late last year).
Apr 8, 2018, 4:06 pm
#608
Join Date: May 2015
Programs: All the programs!
Posts: 1,006
I'm seeing 5 years expiration of existing funds also.
Apr 9, 2018, 6:57 pm
#609
Join Date: Aug 2006
Location: Hold it down for The Bay, reppin' Oakland
Programs: Lowly UA silver, Marriott Ambassador/Tit4Lyf, IHG Plat
Posts: 1,763
Mysterious $25 charge from United on my Chase card
Over the weekend I noticed two pending charges from United on my CSR, one for $1, and another for $25, both made on April 6. I knew that I had made no charges with United, and wondered if they might have preauthorized a charge for phone ticketing because I called in for help when the website would not let me accept a change in flight schedule. It didn't really make sense (especially because I never gave them my credit card number), but it was all I could think of.
Today the $25 charge was processed, and the $1 charge remains pending. The $25 charge has an 016 ticket number. I have no email receipt for the charge, and there is nothing in my upcoming itineraries.
I called United. The first phone agent I spoke to said that there is no record of the charge or ticket number, at least not that she could see. She told me I would have to request a refund online. I pointed out that this requires me to know what I am being refunded for (you have to pick from a list in a drop down menu), and I have no idea what the charge was for.
I asked for a supervisor. The supervisor told me that she could see no record of the charge and that I should dispute it with Chase, which I have now done. Chase told me that the charge was associated with a ticket in my name on April 7. They said the charge would be researched and that it was likely a "system error," whatever that means. Chase did not want to treat this incident as fraud, at least not yet.
I assume this will all be fixed, but I am confused by how this could have happened. I'm also baffled by the $1 pending charge. I usually see these from gas stations, but I don't recall ever before seeing a $1 preauthorization from an airline.
Any idea what could cause this? Do airlines do $1 preauthorizations?
Today the $25 charge was processed, and the $1 charge remains pending. The $25 charge has an 016 ticket number. I have no email receipt for the charge, and there is nothing in my upcoming itineraries.
I called United. The first phone agent I spoke to said that there is no record of the charge or ticket number, at least not that she could see. She told me I would have to request a refund online. I pointed out that this requires me to know what I am being refunded for (you have to pick from a list in a drop down menu), and I have no idea what the charge was for.
I asked for a supervisor. The supervisor told me that she could see no record of the charge and that I should dispute it with Chase, which I have now done. Chase told me that the charge was associated with a ticket in my name on April 7. They said the charge would be researched and that it was likely a "system error," whatever that means. Chase did not want to treat this incident as fraud, at least not yet.
I assume this will all be fixed, but I am confused by how this could have happened. I'm also baffled by the $1 pending charge. I usually see these from gas stations, but I don't recall ever before seeing a $1 preauthorization from an airline.
Any idea what could cause this? Do airlines do $1 preauthorizations?
Apr 9, 2018, 7:00 pm
#610
Join Date: Jul 2012
Posts: 1,115
I've had $1 tests from UA.
For the $25 charge, what are the 3 digits following the 016?
For the $25 charge, what are the 3 digits following the 016?
Apr 9, 2018, 7:15 pm
#611
Join Date: Dec 2016
Posts: 578
Could it be the UA.com club membership fee? Maybe you signed up last year and had it on auto-renew.
Apr 9, 2018, 8:15 pm
#612
Join Date: Aug 2006
Location: Hold it down for The Bay, reppin' Oakland
Programs: Lowly UA silver, Marriott Ambassador/Tit4Lyf, IHG Plat
Posts: 1,763
May 10, 2018, 9:27 am
#613
Join Date: Sep 2013
Location: IAH
Programs: Marriott Plat, Hyatt Globalist, DL Plat, UA Silver
Posts: 4,043
Logged in today to see an expiration for travel bank funds. I thought they "never expire"?
May 10, 2018, 9:29 am
#614
Join Date: Apr 2009
Location: LAX
Programs: UA Plat MM, CM Plat, Amex Plat, Hertz CP, Hyatt Globalist, SPG Gold, Vons Club
Posts: 6,852
This is something new, I believe I read in another thread that after your expiry date if you didn't utilize all your funds US will issue an electronic certificate for the balance which needs to be utilized within one year (or a booking made with in that period)
May 16, 2018, 9:39 am
#615
Join Date: Dec 2016
Posts: 2
Maybe this is not a new question but I couldn't find an answer right away. Can my family and friends use the fund in my United TravelBank account?