Feb 8, 2016, 9:39 pm
Last edit by: WineCountryUA
Newest Travel Bank program
New UA "Travel Bank" option -- deposit funds and get a bonus
In particular, the united.com Club
United.com club
T&Cs
TravelBank Terms and Conditions
Key limitation -- only for UA/UX operated flights. Tickets with partner flights are not eligible for the use of Travel Bank funds.
Customer Support / missing credits contact: [email protected]
Also [email protected] which is web support.
Direct dial to web/.com support: (800) 396-1751
Note -- you will never get an email response but the credit, if deemed valid, should show-up in a week.
5 April 2018 -- UA started posting an "expiration date", appears to be at least 18 months after most recent activity (some are longer for unknown reasons)
also states
Expiration had previously been in the T&Cs for some time (2 years of inactivity? but now is 18 months) and had stated an ETC would be issued if the funds did timeout. Unclear if that still applies.
The Gift Registry has been disabled since Fall 2017 (Sept?) (appears this may be related to a tax issue?)
As of 5 May 2018, it still states
Around Sept 2018, wording changed to
To add funds: https://www.united.com/offers/travelcash
New UA "Travel Bank" option -- deposit funds and get a bonus
{UA} we’ve decided to discontinue the program as of April 23, 2019.
united.com Club
As we keep evolving the digital experience for our travelers, we’ve decided to discontinue the united.com Club. If you’re a current member, there are a few things we hope you keep in mind.
Although you’ll no longer be able to renew your membership, you’ll continue to receive the benefits of the united.com Club until your current membership period expires. If you booked any trips before the end of your current membership, we’ll credit any united.com Club benefits to your TravelBank after you’ve completed your trip.
For more questions about the program, call us at 1-800-UNITED-1.
Check your TravelBank balance
See full united.com Club terms and conditions
As we keep evolving the digital experience for our travelers, we’ve decided to discontinue the united.com Club. If you’re a current member, there are a few things we hope you keep in mind.
Although you’ll no longer be able to renew your membership, you’ll continue to receive the benefits of the united.com Club until your current membership period expires. If you booked any trips before the end of your current membership, we’ll credit any united.com Club benefits to your TravelBank after you’ve completed your trip.
For more questions about the program, call us at 1-800-UNITED-1.
Check your TravelBank balance
See full united.com Club terms and conditions
For those wondering when their united,com membership expires
Go to your account details and where you see
Travel Bank
$xx.xx
Exp. mm/dd/yyyy followed by a "?" in a circle
The visible Expiration is the Balance expiration date
Click on the "?" in a circle and you get a pop-up that includes a different date
"The united.com Club Membership
Exp: MM/DD/YYYY"
Recent activity, including subscription renewals, can be found in the same location by "View details"
Go to your account details and where you see
Travel Bank
$xx.xx
Exp. mm/dd/yyyy followed by a "?" in a circle
The visible Expiration is the Balance expiration date
Click on the "?" in a circle and you get a pop-up that includes a different date
"The united.com Club Membership
Exp: MM/DD/YYYY"
Recent activity, including subscription renewals, can be found in the same location by "View details"
United.com club
T&Cs
TravelBank Terms and Conditions
Key limitation -- only for UA/UX operated flights. Tickets with partner flights are not eligible for the use of Travel Bank funds.
Customer Support / missing credits contact: [email protected]
Also [email protected] which is web support.
Direct dial to web/.com support: (800) 396-1751
Note -- you will never get an email response but the credit, if deemed valid, should show-up in a week.
In your email, include:
- MP account number and name
- Traveler(s) name, number of traveler if applicable
- Member's united.com Club enrollment date; since XX/XX/XXXX valid through XX/XX/XXXX
- Reservation confirmation number (PNR locator)
- Flight number, origin/destination, and travel date
also states
Some of your United®TravelBank Cash may expire on a different date than what’s displayed here. Please check your balance details for a complete history of your United®TravelBank Cash transactions and the expiration date for each amount.
The Gift Registry has been disabled since Fall 2017 (Sept?) (appears this may be related to a tax issue?)
As of 5 May 2018, it still states
We're sorry, our gift registry page is currently unavailable for maintenance. You can still use the funds from your gift registry to book travel during this time, but you will not be able to receive contributions or update your registry details. We expect the page to be up and running again in early 2018.
We're sorry, our gift registry page is currently unavailable for maintenance. You can still use the funds from your gift registry to book travel during this time, but you will not be able to receive contributions or update your registry details.
"TravelBank"- United.com Club & Gift Registry Q&A - No new/renewals as of 23 Apr 2019
Oct 21, 2016, 9:49 am
#421
Join Date: Aug 2008
Location: PHL
Programs: UA 1K 1MM, Marriott Gold, IHG Platinum, Raddison Platinum, Avis Presidents Club
Posts: 5,271
Is the travel bank treated as a form of payment? or does it lower the base fare?
Basically, Is PQD affected?
Basically, Is PQD affected?
Oct 21, 2016, 10:00 am
#422
Join Date: Jul 2003
Location: SFO
Programs: COdbaUA Platinum 2MM
Posts: 5,532
Oct 21, 2016, 11:49 am
#423
FlyerTalk Evangelist
Join Date: Oct 2006
Location: SFO/SJC
Programs: UA Silver, Marriott Gold, Hilton Gold
Posts: 14,891
Oct 23, 2016, 4:23 am
#424
Join Date: Sep 2015
Programs: 1 thousand
Posts: 2,112
Has anyone had any experiences signing up with a foreign mailing address? (I still buy plenty of US tickets with a US credit card - hence this would be useful, but I don't reside in the US...)
Oct 23, 2016, 10:30 am
#425
Moderator: United Airlines
Join Date: Jun 2007
Location: SFO
Programs: UA Plat 1.995MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat
Posts: 66,857
It would only take 30 seconds to find out.
Oct 23, 2016, 11:09 am
#426
Join Date: Sep 2015
Programs: 1 thousand
Posts: 2,112
Recent thread -- http://www.flyertalk.com/forum/unite...-disaster.html. Appears there is no signup screening preventing enrollment -- but there are use restrictions. Seems if you can live with the use restrictions, you should be fine.
It would only take 30 seconds to find out.
It would only take 30 seconds to find out.
Two more possibly dumb questions:
- Do tickets paid for using an ETC count towards accrual (if the ETC covers the entire fare)?
- Is the "annual" fee based on signup date (and not on calendar year)?
Oct 23, 2016, 11:11 am
#427
Moderator: United Airlines
Join Date: Jun 2007
Location: SFO
Programs: UA Plat 1.995MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat
Posts: 66,857
Oct 31, 2016, 10:38 am
#428
formerly sahiljain22
Join Date: Apr 2011
Location: BOS;NYC;YVR;YYZ;DEL;BOM
Programs: Amex Plat; HH Diamond; SPG Plat; Hyatt Diamond; United 1K; National EE; HSBC Premier
Posts: 532
I'll report back on how it goes once I'm booking my next ticket! As far as I can tell I won't have payment issues thanks to the US credit card.
Two more possibly dumb questions:
- Do tickets paid for using an ETC count towards accrual (if the ETC covers the entire fare)?
- Is the "annual" fee based on signup date (and not on calendar year)?
Two more possibly dumb questions:
- Do tickets paid for using an ETC count towards accrual (if the ETC covers the entire fare)?
- Is the "annual" fee based on signup date (and not on calendar year)?
Sometimes CAD fares are lower, but trying to ticket that with travelbank is best done over the phone since it will not go through. The agent will have to convert to USD, and then ticket it, but huge ymmv.
Same thing happens if you try using a CAD ticket with a USD card but not an active USD billing address. Agent can do it, website will fail.
Dec 14, 2016, 8:04 am
#429
Join Date: Sep 2008
Programs: United
Posts: 256
Help with which department administers TravelBank?
Wondering if anyone can provide guidance on a United department who can actually help with missing TravelBank funds from a failed ticket purchase? I was bounced around, sometimes more than once, by Reservations, Refunds, Mileage Plus, and Website Support. From the website and calls, it seems like Mileage Plus administers these funds and balances similar to award miles and other credits, but that rep did not seem to be able to view any TravelBank balance and history, neither did the other departments.
What happened was I tried to use TravelBank funds to purchase a ticket, but after getting a confirmation number, the reservation said it was processing but wouldn't ticket after 30 minutes, so I cancelled via the website. The TravelBank funds were taken immedately and never redeposited. I re-booked the trip with a credit card that did successfully ticket within a minute.
It's been nearly a week, I'm not able to request a TravelBank refund via the website without an eTicket number as the ticket was never issued. Also no department is able to look up anything under that confirmation number, so it is not considered a cancelled trip.
This is real money that was deposited in the TravelBank. Anyone have suggestions on a department I can ask for that actually can view the TravelBank details, for a start?
What happened was I tried to use TravelBank funds to purchase a ticket, but after getting a confirmation number, the reservation said it was processing but wouldn't ticket after 30 minutes, so I cancelled via the website. The TravelBank funds were taken immedately and never redeposited. I re-booked the trip with a credit card that did successfully ticket within a minute.
It's been nearly a week, I'm not able to request a TravelBank refund via the website without an eTicket number as the ticket was never issued. Also no department is able to look up anything under that confirmation number, so it is not considered a cancelled trip.
This is real money that was deposited in the TravelBank. Anyone have suggestions on a department I can ask for that actually can view the TravelBank details, for a start?
Dec 14, 2016, 8:58 am
#430
Join Date: Mar 2015
Location: NYC (Primarily EWR)
Programs: UA 1K / *G, Marriott Bonvoy Gold; Avis PC
Posts: 9,005
TBH TravelBank is a great idea, but support for it an the united.com club are a joke.
I would email [email protected]. Someone is at least reading that inbox, but I have never gotten a response.
I would email [email protected]. Someone is at least reading that inbox, but I have never gotten a response.
Dec 14, 2016, 10:23 am
#431
Join Date: Mar 2011
Posts: 203
TBH TravelBank is a great idea, but support for it an the united.com club are a joke.
I would email [email protected]. Someone is at least reading that inbox, but I have never gotten a response.
I would email [email protected]. Someone is at least reading that inbox, but I have never gotten a response.
Dec 14, 2016, 2:04 pm
#432
Join Date: Nov 2013
Location: IAD/DCA/BWI
Programs: Hyatt Globalist (2020:Exp), United Gold
Posts: 1,525
Travelbank funds upon club expiration?
My "united.com Club" expires next week. If I let it lapse, do the funds in my TravelBank remain, or do they get wiped out?
I don't have travel scheduled for a couple months, so would be great if I can postpone the renewal until then...effectively get 14 months for the 12-month price.
I don't have travel scheduled for a couple months, so would be great if I can postpone the renewal until then...effectively get 14 months for the 12-month price.
Dec 14, 2016, 2:18 pm
#433
Join Date: Sep 2015
Programs: 1 thousand
Posts: 2,112
Out of interest - has anyone ever seen a credit for UA-plated but priceline booked tickets?
The credit card payment was seemingly done by UA (i.e. United Airlines appeared when the charge was pending, it still states United Airlines in the address section after posting). However it wasn't booked on UA.com, so under the rules this wouldn't be eligible.
(I'm not counting on it, I'm mainly just curious - this was a complicated itinerary which I had to build via ITA matrix, and it's hard to then buy those via ua.com)
The credit card payment was seemingly done by UA (i.e. United Airlines appeared when the charge was pending, it still states United Airlines in the address section after posting). However it wasn't booked on UA.com, so under the rules this wouldn't be eligible.
(I'm not counting on it, I'm mainly just curious - this was a complicated itinerary which I had to build via ITA matrix, and it's hard to then buy those via ua.com)
Dec 14, 2016, 4:28 pm
#434
Join Date: Nov 2013
Location: IAD/DCA/BWI
Programs: Hyatt Globalist (2020:Exp), United Gold
Posts: 1,525
Out of interest - has anyone ever seen a credit for UA-plated but priceline booked tickets?
The credit card payment was seemingly done by UA (i.e. United Airlines appeared when the charge was pending, it still states United Airlines in the address section after posting). However it wasn't booked on UA.com, so under the rules this wouldn't be eligible.
(I'm not counting on it, I'm mainly just curious - this was a complicated itinerary which I had to build via ITA matrix, and it's hard to then buy those via ua.com)
The credit card payment was seemingly done by UA (i.e. United Airlines appeared when the charge was pending, it still states United Airlines in the address section after posting). However it wasn't booked on UA.com, so under the rules this wouldn't be eligible.
(I'm not counting on it, I'm mainly just curious - this was a complicated itinerary which I had to build via ITA matrix, and it's hard to then buy those via ua.com)
On the other hand, trips I have built on Google Flights or Hipmunk actually go to UA.com, so those have earned the $5.
Last edited by wh6cto; Dec 14, 2016 at 6:41 pm Reason: Clarified: 016 ticket stock was ineligible on CWT
Dec 14, 2016, 5:44 pm
#435
Moderator: United Airlines
Join Date: Jun 2007
Location: SFO
Programs: UA Plat 1.995MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat
Posts: 66,857
Out of interest - has anyone ever seen a credit for UA-plated but priceline booked tickets?
The credit card payment was seemingly done by UA (i.e. United Airlines appeared when the charge was pending, it still states United Airlines in the address section after posting). However it wasn't booked on UA.com, so under the rules this wouldn't be eligible. ....
The credit card payment was seemingly done by UA (i.e. United Airlines appeared when the charge was pending, it still states United Airlines in the address section after posting). However it wasn't booked on UA.com, so under the rules this wouldn't be eligible. ....