Feb 8, 2016, 9:39 pm
Last edit by: WineCountryUA
Newest Travel Bank program
New UA "Travel Bank" option -- deposit funds and get a bonus
In particular, the united.com Club
United.com club
T&Cs
TravelBank Terms and Conditions
Key limitation -- only for UA/UX operated flights. Tickets with partner flights are not eligible for the use of Travel Bank funds.
Customer Support / missing credits contact: [email protected]
Also [email protected] which is web support.
Direct dial to web/.com support: (800) 396-1751
Note -- you will never get an email response but the credit, if deemed valid, should show-up in a week.
5 April 2018 -- UA started posting an "expiration date", appears to be at least 18 months after most recent activity (some are longer for unknown reasons)
also states
Expiration had previously been in the T&Cs for some time (2 years of inactivity? but now is 18 months) and had stated an ETC would be issued if the funds did timeout. Unclear if that still applies.
The Gift Registry has been disabled since Fall 2017 (Sept?) (appears this may be related to a tax issue?)
As of 5 May 2018, it still states
Around Sept 2018, wording changed to
To add funds: https://www.united.com/offers/travelcash
New UA "Travel Bank" option -- deposit funds and get a bonus
{UA} we’ve decided to discontinue the program as of April 23, 2019.
united.com Club
As we keep evolving the digital experience for our travelers, we’ve decided to discontinue the united.com Club. If you’re a current member, there are a few things we hope you keep in mind.
Although you’ll no longer be able to renew your membership, you’ll continue to receive the benefits of the united.com Club until your current membership period expires. If you booked any trips before the end of your current membership, we’ll credit any united.com Club benefits to your TravelBank after you’ve completed your trip.
For more questions about the program, call us at 1-800-UNITED-1.
Check your TravelBank balance
See full united.com Club terms and conditions
As we keep evolving the digital experience for our travelers, we’ve decided to discontinue the united.com Club. If you’re a current member, there are a few things we hope you keep in mind.
Although you’ll no longer be able to renew your membership, you’ll continue to receive the benefits of the united.com Club until your current membership period expires. If you booked any trips before the end of your current membership, we’ll credit any united.com Club benefits to your TravelBank after you’ve completed your trip.
For more questions about the program, call us at 1-800-UNITED-1.
Check your TravelBank balance
See full united.com Club terms and conditions
For those wondering when their united,com membership expires
Go to your account details and where you see
Travel Bank
$xx.xx
Exp. mm/dd/yyyy followed by a "?" in a circle
The visible Expiration is the Balance expiration date
Click on the "?" in a circle and you get a pop-up that includes a different date
"The united.com Club Membership
Exp: MM/DD/YYYY"
Recent activity, including subscription renewals, can be found in the same location by "View details"
Go to your account details and where you see
Travel Bank
$xx.xx
Exp. mm/dd/yyyy followed by a "?" in a circle
The visible Expiration is the Balance expiration date
Click on the "?" in a circle and you get a pop-up that includes a different date
"The united.com Club Membership
Exp: MM/DD/YYYY"
Recent activity, including subscription renewals, can be found in the same location by "View details"
United.com club
T&Cs
TravelBank Terms and Conditions
Key limitation -- only for UA/UX operated flights. Tickets with partner flights are not eligible for the use of Travel Bank funds.
Customer Support / missing credits contact: [email protected]
Also [email protected] which is web support.
Direct dial to web/.com support: (800) 396-1751
Note -- you will never get an email response but the credit, if deemed valid, should show-up in a week.
In your email, include:
- MP account number and name
- Traveler(s) name, number of traveler if applicable
- Member's united.com Club enrollment date; since XX/XX/XXXX valid through XX/XX/XXXX
- Reservation confirmation number (PNR locator)
- Flight number, origin/destination, and travel date
also states
Some of your United®TravelBank Cash may expire on a different date than what’s displayed here. Please check your balance details for a complete history of your United®TravelBank Cash transactions and the expiration date for each amount.
The Gift Registry has been disabled since Fall 2017 (Sept?) (appears this may be related to a tax issue?)
As of 5 May 2018, it still states
We're sorry, our gift registry page is currently unavailable for maintenance. You can still use the funds from your gift registry to book travel during this time, but you will not be able to receive contributions or update your registry details. We expect the page to be up and running again in early 2018.
We're sorry, our gift registry page is currently unavailable for maintenance. You can still use the funds from your gift registry to book travel during this time, but you will not be able to receive contributions or update your registry details.
"TravelBank"- United.com Club & Gift Registry Q&A - No new/renewals as of 23 Apr 2019
Feb 23, 2016, 7:10 am
#361
Join Date: Apr 2009
Location: Houston
Programs: UA GS 2.6MM & Lifetime UC, Qantas Platinum, Hilton Lifetime Diamond, Bonvoy Platinum, HawaiianMiles
Posts: 8,700
Feb 29, 2016, 7:36 pm
#362
Join Date: Mar 2015
Location: NYC (Primarily EWR)
Programs: UA 1K / *G, Marriott Bonvoy Gold; Avis PC
Posts: 9,005
More dumb questions...
Can you earn TravelBank points if you click to book from Google Flights on UA's website? One of the routings I am looking at requires a non-UA / non-partner flight, so I would not be able to search the actual routing itself on UA.com originally.
Can you earn TravelBank points if you click to book from Google Flights on UA's website? One of the routings I am looking at requires a non-UA / non-partner flight, so I would not be able to search the actual routing itself on UA.com originally.
Feb 29, 2016, 10:33 pm
#363
Moderator: United Airlines
Join Date: Jun 2007
Location: SFO
Programs: UA Plat 1.997MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat
Posts: 66,859
More dumb questions...
Can you earn TravelBank points if you click to book from Google Flights on UA's website? One of the routings I am looking at requires a non-UA / non-partner flight, so I would not be able to search the actual routing itself on UA.com originally.
Can you earn TravelBank points if you click to book from Google Flights on UA's website? One of the routings I am looking at requires a non-UA / non-partner flight, so I would not be able to search the actual routing itself on UA.com originally.
Mar 1, 2016, 2:25 pm
#364
Moderator, Omni, Omni/PR, Omni/Games, FlyerTalk Posting Legend
Join Date: Oct 2004
Location: Between DCA and IAD
Programs: UA 1K MM; Hilton Diamond
Posts: 67,145
I have noticed some discrepancies on what qualifies and what doesn't.
A couple of times, I have had to call in to have a ticket reissued (typically due to irrops waivers in place), and never got credit--it was like something the phone agent did "disconnected" the ticket as being booked online. A quick note to the MP Service Center has always resolved this, though.
Most recently, I had 3 tickets booked from my account: a roundtrip revenue ticket for me; a one-way revenue ticket for my wife; and a one-way award ticket for my wife.
After the outbound portions were flown, I received $10 in TravelBank credits. The only thing I can figure is that the day before, I upfared my wife's ticket, and somehow got two credits for her one-way itin?
After the return, I got $5 more (the round-trip posting for my revenue ticket, as expected). I did not get $5 for my wife's award ticket (also as expected, though there have been times I've received them for awards, too).
A couple of times, I have had to call in to have a ticket reissued (typically due to irrops waivers in place), and never got credit--it was like something the phone agent did "disconnected" the ticket as being booked online. A quick note to the MP Service Center has always resolved this, though.
Most recently, I had 3 tickets booked from my account: a roundtrip revenue ticket for me; a one-way revenue ticket for my wife; and a one-way award ticket for my wife.
After the outbound portions were flown, I received $10 in TravelBank credits. The only thing I can figure is that the day before, I upfared my wife's ticket, and somehow got two credits for her one-way itin?
After the return, I got $5 more (the round-trip posting for my revenue ticket, as expected). I did not get $5 for my wife's award ticket (also as expected, though there have been times I've received them for awards, too).
Mar 16, 2016, 8:59 pm
#365
Join Date: Sep 2015
Posts: 68
So I did a gift registry to my mate account for $100, it shows current balance $100 but the available balance is $0. How long does it takes for it to get update so she can use it?
Mar 17, 2016, 9:41 am
#366
Join Date: Apr 2009
Location: Houston
Programs: UA GS 2.6MM & Lifetime UC, Qantas Platinum, Hilton Lifetime Diamond, Bonvoy Platinum, HawaiianMiles
Posts: 8,700
May 6, 2016, 1:51 pm
#367
Join Date: Apr 2016
Programs: UA 1K 1MM, AA Gold, Marriott Titanium, Hilton Diamond, Hyatt Discoverist
Posts: 695
Travel Bank Question
Does Travel Bank/gift registry purchases count as airfare for the united mileage plus explorer card earning double miles? Also the website was a little vague but I assume you can buy multiple tickets using the money from the travel bank as long as it is within 2 years? Is that a correct understanding?
Last edited by VWang1111; May 6, 2016 at 2:03 pm Reason: Punctuation
May 6, 2016, 2:17 pm
#368
Join Date: Oct 2012
Location: ORD/IND
Programs: UA Platinum, Avis Preferred, Hertz PC, Hyatt Discoverist , Marriott Titanium
Posts: 742
Does Travel Bank/gift registry purchases count as airfare for the united mileage plus explorer card earning double miles? Also the website was a little vague but I assume you can buy multiple tickets using the money from the travel bank as long as it is within 2 years? Is that a correct understanding?
As to your second question the answer is yes. During the payment process (when using the website only, I don't see a way to use the travel bank on the mobile app) one of the payment options is to use travel bank funds. It tells you your available travel bank balance and then you can select however much of that you wish to use. It is very easy and is essentially a discount of up to the max of your balance on your flight(s). You can use it for multiple tickets on one itinerary. You can use it to discount/purchase a ticket for someone else (as long as you book from your account) and you can use it to purchase multiple tickets at different times.
If you fly United enough to cover the $25 p/yr fee then it is a no brainer as you even get $5 for tickets you book for others.
May 6, 2016, 4:46 pm
#369
Join Date: Mar 2015
Location: NYC (Primarily EWR)
Programs: UA 1K / *G, Marriott Bonvoy Gold; Avis PC
Posts: 9,005
Haven't gotten TravelBank credit for my award ticket booking...kind of think I'm not going to get it 
May 6, 2016, 4:58 pm
#370
Join Date: Mar 2014
Location: PWM
Programs: AA Plat
Posts: 1,336
On the bright side, UA hasn't changed the T&C.
May 6, 2016, 5:10 pm
#371
Join Date: Apr 2016
Programs: UA 1K 1MM, AA Gold, Marriott Titanium, Hilton Diamond, Hyatt Discoverist
Posts: 695
Simple question
can I use travel bank funds to pay for tod upgrades at olci? Can I use funds to pay for a refare buy up from discount economy to p fare class?
May 6, 2016, 5:38 pm
#372
Moderator: United Airlines
Join Date: Jun 2007
Location: SFO
Programs: UA Plat 1.997MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat
Posts: 66,859
Beleive not - it is considered a fee
Don't know about this one
Jun 7, 2016, 9:10 am
#373
Join Date: Apr 2014
Posts: 107
As it related to Travel Bank, do I get credit for tickets purchased through United.com on Lufthansa operated flights?
Last edited by Flyer1M; Jun 7, 2016 at 9:20 am
Jun 7, 2016, 9:45 am
#374
Join Date: Jul 2003
Location: SFO
Programs: COdbaUA Platinum 2MM
Posts: 5,532
Jun 7, 2016, 10:17 am
#375
FlyerTalk Evangelist
Join Date: Oct 2006
Location: SFO/SJC
Programs: UA Silver, Marriott Gold, Hilton Gold
Posts: 14,891
Did you try emailing someone below Oscar's level at UA - starting with customer care. Doubt this is an issue the executive office will get involved in, especially if there hasn't been an attempt to resolve below first.
Is there any indication that an award ticket is supposed to be eligible for United.com club credit in the first place. I would assume not, just like you don't earn miles on award tickets.