Feb 8, 2016, 9:39 pm
Last edit by: WineCountryUA
Newest Travel Bank program
New UA "Travel Bank" option -- deposit funds and get a bonus
In particular, the united.com Club
United.com club
T&Cs
TravelBank Terms and Conditions
Key limitation -- only for UA/UX operated flights. Tickets with partner flights are not eligible for the use of Travel Bank funds.
Customer Support / missing credits contact: [email protected]
Also [email protected] which is web support.
Direct dial to web/.com support: (800) 396-1751
Note -- you will never get an email response but the credit, if deemed valid, should show-up in a week.
5 April 2018 -- UA started posting an "expiration date", appears to be at least 18 months after most recent activity (some are longer for unknown reasons)
also states
Expiration had previously been in the T&Cs for some time (2 years of inactivity? but now is 18 months) and had stated an ETC would be issued if the funds did timeout. Unclear if that still applies.
The Gift Registry has been disabled since Fall 2017 (Sept?) (appears this may be related to a tax issue?)
As of 5 May 2018, it still states
Around Sept 2018, wording changed to
To add funds: https://www.united.com/offers/travelcash
New UA "Travel Bank" option -- deposit funds and get a bonus
{UA} we’ve decided to discontinue the program as of April 23, 2019.
united.com Club
As we keep evolving the digital experience for our travelers, we’ve decided to discontinue the united.com Club. If you’re a current member, there are a few things we hope you keep in mind.
Although you’ll no longer be able to renew your membership, you’ll continue to receive the benefits of the united.com Club until your current membership period expires. If you booked any trips before the end of your current membership, we’ll credit any united.com Club benefits to your TravelBank after you’ve completed your trip.
For more questions about the program, call us at 1-800-UNITED-1.
Check your TravelBank balance
See full united.com Club terms and conditions
As we keep evolving the digital experience for our travelers, we’ve decided to discontinue the united.com Club. If you’re a current member, there are a few things we hope you keep in mind.
Although you’ll no longer be able to renew your membership, you’ll continue to receive the benefits of the united.com Club until your current membership period expires. If you booked any trips before the end of your current membership, we’ll credit any united.com Club benefits to your TravelBank after you’ve completed your trip.
For more questions about the program, call us at 1-800-UNITED-1.
Check your TravelBank balance
See full united.com Club terms and conditions
For those wondering when their united,com membership expires
Go to your account details and where you see
Travel Bank
$xx.xx
Exp. mm/dd/yyyy followed by a "?" in a circle
The visible Expiration is the Balance expiration date
Click on the "?" in a circle and you get a pop-up that includes a different date
"The united.com Club Membership
Exp: MM/DD/YYYY"
Recent activity, including subscription renewals, can be found in the same location by "View details"
Go to your account details and where you see
Travel Bank
$xx.xx
Exp. mm/dd/yyyy followed by a "?" in a circle
The visible Expiration is the Balance expiration date
Click on the "?" in a circle and you get a pop-up that includes a different date
"The united.com Club Membership
Exp: MM/DD/YYYY"
Recent activity, including subscription renewals, can be found in the same location by "View details"
United.com club
T&Cs
TravelBank Terms and Conditions
Key limitation -- only for UA/UX operated flights. Tickets with partner flights are not eligible for the use of Travel Bank funds.
Customer Support / missing credits contact: [email protected]
Also [email protected] which is web support.
Direct dial to web/.com support: (800) 396-1751
Note -- you will never get an email response but the credit, if deemed valid, should show-up in a week.
In your email, include:
- MP account number and name
- Traveler(s) name, number of traveler if applicable
- Member's united.com Club enrollment date; since XX/XX/XXXX valid through XX/XX/XXXX
- Reservation confirmation number (PNR locator)
- Flight number, origin/destination, and travel date
also states
Some of your United®TravelBank Cash may expire on a different date than what’s displayed here. Please check your balance details for a complete history of your United®TravelBank Cash transactions and the expiration date for each amount.
The Gift Registry has been disabled since Fall 2017 (Sept?) (appears this may be related to a tax issue?)
As of 5 May 2018, it still states
We're sorry, our gift registry page is currently unavailable for maintenance. You can still use the funds from your gift registry to book travel during this time, but you will not be able to receive contributions or update your registry details. We expect the page to be up and running again in early 2018.
We're sorry, our gift registry page is currently unavailable for maintenance. You can still use the funds from your gift registry to book travel during this time, but you will not be able to receive contributions or update your registry details.
"TravelBank"- United.com Club & Gift Registry Q&A - No new/renewals as of 23 Apr 2019
Jun 2, 2019, 10:36 pm
#811
Moderator: United Airlines
Join Date: Jun 2007
Location: SFO
Programs: UA Plat 1.997MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat
Posts: 66,861
Jun 3, 2019, 12:13 am
#812
Join Date: Oct 2013
Location: SFO
Programs: UA 1K, AA EXP, Hyatt Glob, Hilton Diamond, Marriott Plat, Total Wine & More Reserve
Posts: 4,531
Does that mean that a trip doesn't necessarily need to be flown prior to expiration? In other words, if my expiration date is in December 2019, and I book a trip in November 2019 for flights in January 2020, I would get the $5 credit?
Last edited by WineCountryUA; Jun 3, 2019 at 10:51 am
Jun 3, 2019, 10:53 am
#813
Moderator: United Airlines
Join Date: Jun 2007
Location: SFO
Programs: UA Plat 1.997MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat
Posts: 66,861
If you booked any trips before the end of your current membership, we’ll credit any united.com Club benefits to your TravelBank after you’ve completed your trip.
Jun 4, 2019, 5:58 pm
#814
Join Date: May 2016
Location: In btw SJC & SFO
Programs: Marriott Titanium & LTP, Hilton Diamond (Aspire card), Hyatt Globalist, UA Gold (almost free agent)
Posts: 510
Can I use Travel bank credit to pay United domestic award ticket taxes and fees? Seems not since it shows above Debit/credit card:
Based on your current Travel Options selections, United payment types are not available.
Based on your current Travel Options selections, United payment types are not available.
Jun 4, 2019, 8:23 pm
#815
Moderator: United Airlines
Join Date: Jun 2007
Location: SFO
Programs: UA Plat 1.997MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat
Posts: 66,861
Presently TravelBank funds can not be used for any tickets online.
Jun 4, 2019, 9:41 pm
#816
FlyerTalk Evangelist
Join Date: Oct 2006
Location: SFO/SJC
Programs: UA Silver, Marriott Gold, Hilton Gold
Posts: 14,891
I just was looking at an itinerary earlier this evening and I didn’t actually purchase or try to apply funds, but I did make it to the payment page, and looked like my full TB amount was available to use. Like I said, I didn’t try to apply, so maybe thats where the error is, but I did hit the tab for it under United payment Types, and was able to move the slider back and forth, and my complete amount of TB funds appeared to be available to use. YMMV, I guess.
Jun 5, 2019, 11:52 am
#817
Join Date: May 2016
Location: In btw SJC & SFO
Programs: Marriott Titanium & LTP, Hilton Diamond (Aspire card), Hyatt Globalist, UA Gold (almost free agent)
Posts: 510
Jun 5, 2019, 12:15 pm
#818
FlyerTalk Evangelist
Join Date: Oct 2006
Location: SFO/SJC
Programs: UA Silver, Marriott Gold, Hilton Gold
Posts: 14,891
I don’t think so - at least for me - see my post from last night.
Like I said, I didn’t actually hit apply on the itin I was looking at, but I could see the option. My understanding is that those reporting they haven’t been able to use it online didn’t even see the option. Perhaps something got fixed recently, or perhaps an issue on certain accounts but not others. in case it helps for data, I have a TB balance (obviously), a TB Visa card, and my United.com club membership is active until March next year.
Like I said, I didn’t actually hit apply on the itin I was looking at, but I could see the option. My understanding is that those reporting they haven’t been able to use it online didn’t even see the option. Perhaps something got fixed recently, or perhaps an issue on certain accounts but not others. in case it helps for data, I have a TB balance (obviously), a TB Visa card, and my United.com club membership is active until March next year.
Jun 5, 2019, 1:15 pm
#819
Join Date: Dec 2016
Posts: 578
I don’t think so - at least for me - see my post from last night.
Like I said, I didn’t actually hit apply on the itin I was looking at, but I could see the option. My understanding is that those reporting they haven’t been able to use it online didn’t even see the option. Perhaps something got fixed recently, or perhaps an issue on certain accounts but not others. in case it helps for data, I have a TB balance (obviously), a TB Visa card, and my United.com club membership is active until March next year.
Jun 5, 2019, 4:01 pm
#820
Moderator: United Airlines
Join Date: Jun 2007
Location: SFO
Programs: UA Plat 1.997MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat
Posts: 66,861
Jun 5, 2019, 4:46 pm
#821
Join Date: May 2016
Location: In btw SJC & SFO
Programs: Marriott Titanium & LTP, Hilton Diamond (Aspire card), Hyatt Globalist, UA Gold (almost free agent)
Posts: 510
Jun 5, 2019, 7:16 pm
#822
Moderator: United Airlines
Join Date: Jun 2007
Location: SFO
Programs: UA Plat 1.997MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat
Posts: 66,861
Jun 6, 2019, 5:24 am
#823
Join Date: Feb 2016
Location: ORD | LGA | 2E
Programs: UA GS 1.6MM UC | AA CK 0.7MM AC | Bonvoy Ambassador | Hyatt Globalist | Hertz PC
Posts: 1,054
As a UA IT girl once said to me "must be the gremlins".
Jun 10, 2019, 10:13 am
#824
Join Date: May 2015
Posts: 674
The option to pay with my travel bank is not showing up for me 
Jun 11, 2019, 8:13 am
#825
Join Date: May 2015
Posts: 674
I got it sorted out over the phone but it took like an hour.
The agent insisted that since she could see it on her screen, it was on mine.
Literally had to read every word on the page for her before she agreed to just apply the funds to my reservation.
But it's done.
The agent insisted that since she could see it on her screen, it was on mine.
Literally had to read every word on the page for her before she agreed to just apply the funds to my reservation.
But it's done.