Feb 8, 2016, 9:39 pm

FlyerTalk Forums Expert How-Tos and Guides

Last edit by: WineCountryUA

Newest Travel Bank program
New UA "Travel Bank" option -- deposit funds and get a bonus

Quote:

{UA} we’ve decided to discontinue the program as of April 23, 2019.

In particular, the united.com Club

Quote:

united.com Club

As we keep evolving the digital experience for our travelers, we’ve decided to discontinue the united.com Club. If you’re a current member, there are a few things we hope you keep in mind.

Although you’ll no longer be able to renew your membership, you’ll continue to receive the benefits of the united.com Club until your current membership period expires. If you booked any trips before the end of your current membership, we’ll credit any united.com Club benefits to your TravelBank after you’ve completed your trip.

For more questions about the program, call us at 1-800-UNITED-1.

Check your TravelBank balance

See full united.com Club terms and conditions

Quote:

For those wondering when their united,com membership expires

Go to your account details and where you see
Travel Bank
$xx.xx
Exp. mm/dd/yyyy followed by a "?" in a circle

The visible Expiration is the Balance expiration date

Click on the "?" in a circle and you get a pop-up that includes a different date
"The united.com Club Membership
Exp: MM/DD/YYYY"

Recent activity, including subscription renewals, can be found in the same location by "View details"

United.com club

T&Cs

TravelBank Terms and Conditions

Key limitation -- only for UA/UX operated flights. Tickets with partner flights are not eligible for the use of Travel Bank funds.

Customer Support / missing credits contact: [email protected]
Also [email protected] which is web support.
Direct dial to web/.com support: (800) 396-1751
Note -- you will never get an email response but the credit, if deemed valid, should show-up in a week.

Quote:

Originally Posted by 1KChinito

In your email, include:

MP account number and name
Traveler(s) name, number of traveler if applicable
Member's united.com Club enrollment date; since XX/XX/XXXX valid through XX/XX/XXXX
Reservation confirmation number (PNR locator)
Flight number, origin/destination, and travel date

5 April 2018 -- UA started posting an "expiration date", appears to be at least 18 months after most recent activity (some are longer for unknown reasons)
also states

Quote:

Some of your United®TravelBank Cash may expire on a different date than what’s displayed here. Please check your balance details for a complete history of your United®TravelBank Cash transactions and the expiration date for each amount.

Expiration had previously been in the T&Cs for some time (2 years of inactivity? but now is 18 months) and had stated an ETC would be issued if the funds did timeout. Unclear if that still applies.

The Gift Registry has been disabled since Fall 2017 (Sept?) (appears this may be related to a tax issue?)
As of 5 May 2018, it still states

Quote:

We're sorry, our gift registry page is currently unavailable for maintenance. You can still use the funds from your gift registry to book travel during this time, but you will not be able to receive contributions or update your registry details. We expect the page to be up and running again in early 2018.

Around Sept 2018, wording changed to

Quote:

To add funds: https://www.united.com/offers/travelcash

"TravelBank"- United.com Club & Gift Registry Q&A - No new/renewals as of 23 Apr 2019

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Mar 13, 2012, 10:25 am

#46

JohnMacWW

Join Date: Dec 2010

Location: Sacramento, CA

Programs: UA 1K; Hilton: Diamond;Kimpton: ?? ; Omni: Black; Avis: First; Hertz: Five Star

Posts: 656

Quote:

Originally Posted by Markie

http://pss.united.com/web/en-US/apps...A960E86D5244AF

The united.com Club (formerly called The Travel Club @ continental.com) is your ticket to exclusive savings. Your $25 annual membership fee gets you $5 back on every ticket you purchase at united.com. With so many ways to save time and money at united.com, you'll quickly find value in your membership.

Okay, thanks for moving my post. I have read this thread and see this is something new for other UA flyers.
I am confused as to exactly what to call it "Travel Bank" or "Travel Club". Having the word club in it makes it an awful lot like the name for the former Red Carpet Club/ President's Club now called "United Club". or "United.com Club" which is what the linked page under "Products and Services" calls it.

Perhaps the "TravelBank" will be the name of one feature you get when you join "United.com Club"?

And I still do not know why there is a slot for "Travel Rewards and Incentives" under "Credits" in my TravelBank account.

I am going to join it (last year I made 180 flights and probably 120 or so tickets so it will add enough money to pay for something.) And its free money as several folks have noted.

But this seems like something leftover from the era when the internet was new and businesses were using gimmickry to encourage people to use the website (something that charging fees for telephone service or counter service took care of quickly). So, I suspect it will get canceled in the middle of the year after I have earn maybe $100 and then I will have to find a way to use it.

Mar 13, 2012, 10:39 am

#47

Beerman92

Join Date: Nov 2005

Location: SFO and OAK

Programs: FAF, Hyatt <>, SPG PLT

Posts: 2,240

This is just too priceless. At the same time UA is eliminating the ability for small businesses to use a credit card to fund PassPlus they are offering an incentive to using a credit card and going to pay me for each ticket purchased outside of PassPlus with a credit card. Just priceless.

Needless to say I will be signing up

Mar 14, 2012, 1:49 am

#48

stravels

Join Date: Jul 2005

Location: HNL

Programs: UA platinum, HA platinum, Hyatt, Hilton, Marriott, Priority Club, SPG

Posts: 371

examples of special offers

What kinds of special offers do they provide? I just booked several tickets (beyond the 24-hr window), and it is unlikely that I will book five more trips (I try to avoid the one ways if possible) this year. I'm particularly interested in the hotel offers, but want to know if they provide a discount code that can be used at the hotel's website or if the booking needs to be done via united.com. Thanks!

Mar 14, 2012, 3:36 am

#49

Xyzzy

FlyerTalk Evangelist

Join Date: Sep 2002

Location: Between AUS, EWR, and YTO In a little twisty maze of airline seats, all alike.. but I wanna go home with the armadillo

Programs: CO, NW, & UA forum moderator emeritus

Posts: 35,432

Quote:

Originally Posted by stravels

I guess the special

ffers are the weekly 'sale' deals that are usually not so good and the cruise offers they occasionally send. For most of us I'd say the biggest advantage to joining is the $5/ticket rebate we get.

Mar 14, 2012, 6:15 am

#50

star_world

Suspended

Join Date: Jan 2001

Location: ORD / DUB / LHR

Programs: UA 1K MM; BA Silver; Marriott Plat

Posts: 8,243

Quote:

Originally Posted by Xyzzy

I guess the special

ffers are the weekly 'sale' deals that are usually not so good and the cruise offers they occasionally send. For most of us I'd say the biggest advantage to joining is the $5/ticket rebate we get.

+1. I've never taken advantage of any of the deals that (occasionally) come along.

Mar 17, 2012, 3:23 am

#51

maize&blue

Join Date: Jan 2011

Location: SJC, SFO

Programs: UA, AA, SPG

Posts: 439

Tickets purchased with e-certs should still qualify, right?

Mar 18, 2012, 10:57 am

#52

JohnMacWW

Join Date: Dec 2010

Location: Sacramento, CA

Programs: UA 1K; Hilton: Diamond;Kimpton: ?? ; Omni: Black; Avis: First; Hertz: Five Star

Posts: 656

Quote:

Originally Posted by maize&blue

Tickets purchased with e-certs should still qualify, right?

Here is all I can find on restrictions:
"With every united.com ticket purchased, united.com Club members will earn a 5.00 USD credit to their TravelBank. You must be enrolled in united.com Club prior to making the flight purchase to receive the credit. This per ticket credit will be deposited in 3-5 business days upon confirmation that the itinerary has been flown. The MileagePlus account that is used to sign in to united.com will receive united.com Club credits after travel has been completed."
https://pss.united.com/web/en-US/app...onditions.aspx

So if using an e-cert counts as a purchase then yes.
I also note that you can do partial payments with Travel Club funds, completing the rest with a credit card That gives it plenty of flexibility.

Now if only they could deposit my unused travel funds (minus the obligatory $150 fee of course) into the Travel Bank, it would make everything easier. Or almost everything.

Mar 18, 2012, 12:55 pm

#53

BOISJC744

Join Date: Jan 2007

Location: QSF

Programs: UA GS 1.1MM | Marriott Lifetime Titanium | National EE

Posts: 621

Quote:

Originally Posted by FlyingHoustonian

I have the credit card through Chase and the money racks up quickly for me.
You get 1% into the account for most purchases on the card and 3% for telecom type purchasees.

for example, I buy tickets for work and many other expensive things on the credit card, then get it expensed (even my cell phone bill which is 3-400 a month usually) and get 1% at least. Some months I've don 10,000 plus on the card and get 100 or more dollars in credit.

Thus I get a nice money dump each month from Chase in the acct.

I love the program.

Caveat: I did have one ticket which I purchased with the funds that had to be cancelled. the refund took 6 weeks to recredit.

Not as bad as a bill-me-later refund I needed that took nearly 3 months but other than that the program has worked great for me.

Maybe I'm ignorant or missed something, but can you explain more about the Chase card helping to fund your travel bank? What card is it? I put a bunch on my UA Chase card, and would like to start enjoying these earnings.

Mar 22, 2012, 8:09 am

#54

BOISJC744

Join Date: Jan 2007

Location: QSF

Programs: UA GS 1.1MM | Marriott Lifetime Titanium | National EE

Posts: 621

Quote:

Originally Posted by jnb_tx

also, one pain is split itineraries, you almost always have to email in to request the credit for anyone split off the original PNR. they always credit, but it can take weeks if not months to work your way through customer service.

This situation happens to me pretty often on large reservations of 3-9 people on a PNR. About 1/3 of my passenger bookings are for passengers with status, who end up breaking off of the PNR for upgrade and E+ purposes. Who do you email in order to get the credit properly applied, and what info do you send them--just original PNR and ticket numbers?

It's annoying that this is tracked by PNR and not ticket number since PNRs get split or modified after the time of booking all the time... then again, I suppose it's a "designed feature" to short you on credit unless you have the follow through and tenacity to get your credit!

Mar 27, 2012, 7:44 pm

#55

mlk

Join Date: Dec 2003

Location: NJ

Posts: 211

TravelBank problem

I applied my TravelBank balance to a ticket I booked this week, and instead of charging me the difference between the price of the two tickets and the TravelBank credit, my credit card was charged for the amount of the TravelBank credit. It took quite some time on the phone (40 minutes+) to sort out.

[e.g., not using the actual amounts involved: $1000 for two tickets, less $700 TravelBank credit --> should have been paid $300 difference; instead, was charged $700].

From the notes on the ticket, it looks like the Add Collect was handled incorrectly.

Don't know if this is just a glitch, or if there is a more general problem with applying TravelBank credits.

Mar 27, 2012, 7:51 pm

#56

jwall103

Join Date: Jul 2005

Location: Red Hook, Brooklyn, New York

Programs: UA 1MM

Posts: 58

Travel Bank Credits

I am missing travel bank credits and when I called to address the issue this morning was told via recording something to the effect due to high call volume to call back later.