Feb 8, 2016, 9:39 pm
Last edit by: WineCountryUA
Newest Travel Bank program
New UA "Travel Bank" option -- deposit funds and get a bonus
In particular, the united.com Club
United.com club
T&Cs
TravelBank Terms and Conditions
Key limitation -- only for UA/UX operated flights. Tickets with partner flights are not eligible for the use of Travel Bank funds.
Customer Support / missing credits contact: [email protected]
Also [email protected] which is web support.
Direct dial to web/.com support: (800) 396-1751
Note -- you will never get an email response but the credit, if deemed valid, should show-up in a week.
5 April 2018 -- UA started posting an "expiration date", appears to be at least 18 months after most recent activity (some are longer for unknown reasons)
also states
Expiration had previously been in the T&Cs for some time (2 years of inactivity? but now is 18 months) and had stated an ETC would be issued if the funds did timeout. Unclear if that still applies.
The Gift Registry has been disabled since Fall 2017 (Sept?) (appears this may be related to a tax issue?)
As of 5 May 2018, it still states
Around Sept 2018, wording changed to
To add funds: https://www.united.com/offers/travelcash
New UA "Travel Bank" option -- deposit funds and get a bonus
{UA} we’ve decided to discontinue the program as of April 23, 2019.
united.com Club
As we keep evolving the digital experience for our travelers, we’ve decided to discontinue the united.com Club. If you’re a current member, there are a few things we hope you keep in mind.
Although you’ll no longer be able to renew your membership, you’ll continue to receive the benefits of the united.com Club until your current membership period expires. If you booked any trips before the end of your current membership, we’ll credit any united.com Club benefits to your TravelBank after you’ve completed your trip.
For more questions about the program, call us at 1-800-UNITED-1.
Check your TravelBank balance
See full united.com Club terms and conditions
As we keep evolving the digital experience for our travelers, we’ve decided to discontinue the united.com Club. If you’re a current member, there are a few things we hope you keep in mind.
Although you’ll no longer be able to renew your membership, you’ll continue to receive the benefits of the united.com Club until your current membership period expires. If you booked any trips before the end of your current membership, we’ll credit any united.com Club benefits to your TravelBank after you’ve completed your trip.
For more questions about the program, call us at 1-800-UNITED-1.
Check your TravelBank balance
See full united.com Club terms and conditions
For those wondering when their united,com membership expires
Go to your account details and where you see
Travel Bank
$xx.xx
Exp. mm/dd/yyyy followed by a "?" in a circle
The visible Expiration is the Balance expiration date
Click on the "?" in a circle and you get a pop-up that includes a different date
"The united.com Club Membership
Exp: MM/DD/YYYY"
Recent activity, including subscription renewals, can be found in the same location by "View details"
Go to your account details and where you see
Travel Bank
$xx.xx
Exp. mm/dd/yyyy followed by a "?" in a circle
The visible Expiration is the Balance expiration date
Click on the "?" in a circle and you get a pop-up that includes a different date
"The united.com Club Membership
Exp: MM/DD/YYYY"
Recent activity, including subscription renewals, can be found in the same location by "View details"
United.com club
T&Cs
TravelBank Terms and Conditions
Key limitation -- only for UA/UX operated flights. Tickets with partner flights are not eligible for the use of Travel Bank funds.
Customer Support / missing credits contact: [email protected]
Also [email protected] which is web support.
Direct dial to web/.com support: (800) 396-1751
Note -- you will never get an email response but the credit, if deemed valid, should show-up in a week.
In your email, include:
- MP account number and name
- Traveler(s) name, number of traveler if applicable
- Member's united.com Club enrollment date; since XX/XX/XXXX valid through XX/XX/XXXX
- Reservation confirmation number (PNR locator)
- Flight number, origin/destination, and travel date
also states
Some of your United®TravelBank Cash may expire on a different date than what’s displayed here. Please check your balance details for a complete history of your United®TravelBank Cash transactions and the expiration date for each amount.
The Gift Registry has been disabled since Fall 2017 (Sept?) (appears this may be related to a tax issue?)
As of 5 May 2018, it still states
We're sorry, our gift registry page is currently unavailable for maintenance. You can still use the funds from your gift registry to book travel during this time, but you will not be able to receive contributions or update your registry details. We expect the page to be up and running again in early 2018.
We're sorry, our gift registry page is currently unavailable for maintenance. You can still use the funds from your gift registry to book travel during this time, but you will not be able to receive contributions or update your registry details.
"TravelBank"- United.com Club & Gift Registry Q&A - No new/renewals as of 23 Apr 2019
Jul 19, 2012, 9:14 pm
#121
Join Date: Aug 2006
Location: Hold it down for The Bay, reppin' Oakland
Programs: Lowly UA silver, Marriott Ambassador/Tit4Lyf, IHG Plat
Posts: 1,763
I have had no problem with United.com Club, it has worked flawlessly. I bought a bunch of plane tickets earlier this year before I was a member and still got the $5 dollar credit for them. They post the same day my miles post from the flight, which is usually 1-2 business days.
Jul 20, 2012, 10:30 pm
#122
Join Date: Aug 2006
Location: Hold it down for The Bay, reppin' Oakland
Programs: Lowly UA silver, Marriott Ambassador/Tit4Lyf, IHG Plat
Posts: 1,763
I have now received my missing $15 in credit from April. Oddly, the account reads:
Not sure why the $15 is not yet available for use.
Current Balance:
$75.00
Available Balance:
$60.00
$75.00
Available Balance:
$60.00
Jul 21, 2012, 12:12 am
#123
FlyerTalk Evangelist
Join Date: Sep 2002
Location: Between AUS, EWR, and YTO In a little twisty maze of airline seats, all alike.. but I wanna go home with the armadillo
Programs: CO, NW, & UA forum moderator emeritus
Posts: 35,432
call. I have no idea what number I called. A lot has changed since then.
Jul 21, 2012, 2:35 pm
#124
Join Date: Oct 2010
Location: Santa Barbara, CA
Posts: 1,277
Finally received $15 in missing credits... $10 from award tickets that didn't credit, and $5 from a split PNR.
While it's a pain that it doesn't work right, and annoying to wait for the credit, it's pretty straight forward to get it. Just send a list of eTicket numbers and confirmation codes for ones that didn't credit at http://www.united.com/premiervoice/. Took forever, but I only sent it once.
As a plus, since it was taking so long, I got a $150 cert.
Now I just have two more credits that I'm missing from when I was rerouted on AS. Don't know how that one will turn out. Still waiting on my miles and baggage fees for that, too. I expect a reply in another 3 weeks.
While it's a pain that it doesn't work right, and annoying to wait for the credit, it's pretty straight forward to get it. Just send a list of eTicket numbers and confirmation codes for ones that didn't credit at http://www.united.com/premiervoice/. Took forever, but I only sent it once.
As a plus, since it was taking so long, I got a $150 cert.
Now I just have two more credits that I'm missing from when I was rerouted on AS. Don't know how that one will turn out. Still waiting on my miles and baggage fees for that, too. I expect a reply in another 3 weeks.
Jul 29, 2012, 9:31 pm
#125
FlyerTalk Evangelist
Join Date: Oct 2006
Location: SFO/SJC
Programs: UA Silver, Marriott Gold, Hilton Gold
Posts: 14,891
I'm trying to book a flight to BKK in December, so not the cheapest time to travel there, with one ANA segment involved. Agent told me my travel bank balance, from my gift registry which has what I consider a significant amount in it, can't be used for codeshares. I told her I don't see anything about flights needing to be UA/UAX only as on some e-certs, and nothing about codeshares. I'd think also that since the ANA flight is ORD-NRT and is not just a codeshare, but ATI, it shouldn't really matter - UA doesn't even have to provide them with revenue.
Anyone been able to use this on a codeshare?
Also, if you need to cancel a ticket paid for in whole/part by travel bank funds, am I right to assume its done the same way as a regular revenue ticket - amount of ticket would just go into "inactive" reservations, with the full value being available once you pay the change fee.
Jul 29, 2012, 11:51 pm
#126
FlyerTalk Evangelist
Join Date: Oct 2006
Location: SFO/SJC
Programs: UA Silver, Marriott Gold, Hilton Gold
Posts: 14,891
Travel Bank feature on "new" website?
Agent wasnt able to clarify why I wasn't able to use it on a codeshare - her and her super both don't see it in T+Cs, then gave me a number to try which is Chase - maybe they run it. Called back, second agent basically said they can't manually apply travel bank credits, and that if the website doesn't allow you to, then it can't be used. And then again, gave me the chase number.
Im wondering if the way to get this done is to call back, and get them to stay on the line while I book all UA-metal flights online using the credit, then have them change it (for free) to the flights I want. Anyone think this would work?
Im wondering if the way to get this done is to call back, and get them to stay on the line while I book all UA-metal flights online using the credit, then have them change it (for free) to the flights I want. Anyone think this would work?
Aug 27, 2012, 1:00 pm
#127
Ambassador: Alaska Airlines
Join Date: Nov 2008
Location: BWI
Posts: 7,390
Current Balance and Available Balance Discrepancy
I have a quick question... My TravelBank is showing my Current balance as $25, which is the correct balance, but my available balance is showing $20 
The $5 discrepancy has been like this since my credit from the BOG trip posted a week ago.
The $5 discrepancy has been like this since my credit from the BOG trip posted a week ago.
Aug 27, 2012, 1:54 pm
#128
Moderator: Mileage Run, United Airlines; FlyerTalk Evangelist
Join Date: Jan 2004
Location: The City/Honolulu
Programs: UA 3MM; Hyatt Glob*****; Hilton Diamond
Posts: 14,473
I used my travel bank balance on a trip that I had applied an ecert, because that option was available. Don't do it! Your ticket will get stuck in ticketing.
They had to remove the travel bank amount and promised it would return to my account. Three weeks later it still wasn't there, so I emailed 1Kvoice. I received a reply this morning advising me that it should be back in the travel bank within a week...but if not there by Wednesday next week to reply to the email.
I did suggest that if you cannot combine items, the option to apply the funds should not be available and on display during the booking process.
I see this every time a flight posts to the account. But usually it disappears within a few days. I always just figured that it would be available when the miles post to my account. Have the miles posted to your account?
They had to remove the travel bank amount and promised it would return to my account. Three weeks later it still wasn't there, so I emailed 1Kvoice. I received a reply this morning advising me that it should be back in the travel bank within a week...but if not there by Wednesday next week to reply to the email.
I did suggest that if you cannot combine items, the option to apply the funds should not be available and on display during the booking process.
I see this every time a flight posts to the account. But usually it disappears within a few days. I always just figured that it would be available when the miles post to my account. Have the miles posted to your account?
Aug 27, 2012, 2:59 pm
#129
Ambassador: Alaska Airlines
Join Date: Nov 2008
Location: BWI
Posts: 7,390
Mine credits have always posted when the miles posts. The same was true for the BOG trip... I'll give it another week or so then probably will follow up with UA to see what is the root cause.
Aug 31, 2012, 10:55 pm
#130
Join Date: Oct 2010
Location: Santa Barbara, CA
Posts: 1,277
Sigh. Used $30 from my Travelbank. For some reason, reservation hadn't ticketed in 12 hours, so I canceled it and rebooked it. My credit card wasn't charged for the first one, but my Travelbank hasn't been refunded yet.
Got a quick reply from Premier Voice to send an email to [email protected], but from the reply it was clear they thought I was just missing a $5 credit, they didn't actually read my email and see what I was asking. Forwarded that along to the other email address yesterday, but not expecting a quick resolution.
The second booking ticketed in under 5 minutes.
Got a quick reply from Premier Voice to send an email to [email protected], but from the reply it was clear they thought I was just missing a $5 credit, they didn't actually read my email and see what I was asking. Forwarded that along to the other email address yesterday, but not expecting a quick resolution.
The second booking ticketed in under 5 minutes.
Sep 4, 2012, 10:51 am
#131
Join Date: Jun 2006
Location: LAS - I'm All In!
Programs: UA 1K 1MM, Marriott PP
Posts: 3,639
So I have a question on this. I know if I book two one-ways (instead of a RT) for myself I'll get $10 instead of $5. But how does the credit work with multiple people on a reservation? If I book 2 oneways for both myself and my wife do we get $20 total?
Thanks in advance.
Thanks in advance.
Sep 4, 2012, 11:42 am
#132
Moderator: United Airlines
Join Date: Jun 2007
Location: SFO
Programs: UA Plat 1.997MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat
Posts: 66,859
United.Com Club FAQs
If I purchase a ticket for another person, do I get the credit?
Yes, as long as you are signed in when you make the purchase. A $5 united.com Club credit will be deposited in your TravelBank when travel is completed on any ticket purchased at united.com.
Yes, as long as you are signed in when you make the purchase. A $5 united.com Club credit will be deposited in your TravelBank when travel is completed on any ticket purchased at united.com.
Sep 4, 2012, 11:54 am
#133
Join Date: Jun 2006
Location: LAS - I'm All In!
Programs: UA 1K 1MM, Marriott PP
Posts: 3,639
Sep 4, 2012, 12:36 pm
#134
Join Date: Jan 2008
Location: EAU
Programs: UA 1K, CO Plat, NW Plat, Marriott Premiere Plat, SPG Plat, Priority Gold, Hilton Gold
Posts: 4,712
It does work flawlessly, unless the PNR gets divided. In those cases, you have to decide how much time you want to invest in chasing down a missing $5. I've been chasing $15 credit for almost three months, and another $5 for just over one month. If I were smart, I'd probably let it go. My time is definitely worth more than the money I'm chasing. I think I'm sticking with the chase because I think that insisting on getting the missing credit may be the only way to encourage United to fix this problem for the future.
Also, on general principle, I view it like negotiating with terrorists - if you give the terrorists what they want, you'll get more terrorist attacks. If you just take it whenever a company screws you out of seemingly small change, they company will just keep screwing you.
Sep 4, 2012, 12:40 pm
#135
Moderator: United Airlines
Join Date: Jun 2007
Location: SFO
Programs: UA Plat 1.997MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat
Posts: 66,859
Your $25 annual membership fee gets you $5 back on every ticket you purchase at united.com.