Feb 8, 2016, 9:39 pm
Last edit by: WineCountryUA
Newest Travel Bank program
New UA "Travel Bank" option -- deposit funds and get a bonus
In particular, the united.com Club
United.com club
T&Cs
TravelBank Terms and Conditions
Key limitation -- only for UA/UX operated flights. Tickets with partner flights are not eligible for the use of Travel Bank funds.
Customer Support / missing credits contact: [email protected]
Also [email protected] which is web support.
Direct dial to web/.com support: (800) 396-1751
Note -- you will never get an email response but the credit, if deemed valid, should show-up in a week.
5 April 2018 -- UA started posting an "expiration date", appears to be at least 18 months after most recent activity (some are longer for unknown reasons)
also states
Expiration had previously been in the T&Cs for some time (2 years of inactivity? but now is 18 months) and had stated an ETC would be issued if the funds did timeout. Unclear if that still applies.
The Gift Registry has been disabled since Fall 2017 (Sept?) (appears this may be related to a tax issue?)
As of 5 May 2018, it still states
Around Sept 2018, wording changed to
To add funds: https://www.united.com/offers/travelcash
New UA "Travel Bank" option -- deposit funds and get a bonus
{UA} we’ve decided to discontinue the program as of April 23, 2019.
united.com Club
As we keep evolving the digital experience for our travelers, we’ve decided to discontinue the united.com Club. If you’re a current member, there are a few things we hope you keep in mind.
Although you’ll no longer be able to renew your membership, you’ll continue to receive the benefits of the united.com Club until your current membership period expires. If you booked any trips before the end of your current membership, we’ll credit any united.com Club benefits to your TravelBank after you’ve completed your trip.
For more questions about the program, call us at 1-800-UNITED-1.
Check your TravelBank balance
See full united.com Club terms and conditions
As we keep evolving the digital experience for our travelers, we’ve decided to discontinue the united.com Club. If you’re a current member, there are a few things we hope you keep in mind.
Although you’ll no longer be able to renew your membership, you’ll continue to receive the benefits of the united.com Club until your current membership period expires. If you booked any trips before the end of your current membership, we’ll credit any united.com Club benefits to your TravelBank after you’ve completed your trip.
For more questions about the program, call us at 1-800-UNITED-1.
Check your TravelBank balance
See full united.com Club terms and conditions
For those wondering when their united,com membership expires
Go to your account details and where you see
Travel Bank
$xx.xx
Exp. mm/dd/yyyy followed by a "?" in a circle
The visible Expiration is the Balance expiration date
Click on the "?" in a circle and you get a pop-up that includes a different date
"The united.com Club Membership
Exp: MM/DD/YYYY"
Recent activity, including subscription renewals, can be found in the same location by "View details"
Go to your account details and where you see
Travel Bank
$xx.xx
Exp. mm/dd/yyyy followed by a "?" in a circle
The visible Expiration is the Balance expiration date
Click on the "?" in a circle and you get a pop-up that includes a different date
"The united.com Club Membership
Exp: MM/DD/YYYY"
Recent activity, including subscription renewals, can be found in the same location by "View details"
United.com club
T&Cs
TravelBank Terms and Conditions
Key limitation -- only for UA/UX operated flights. Tickets with partner flights are not eligible for the use of Travel Bank funds.
Customer Support / missing credits contact: [email protected]
Also [email protected] which is web support.
Direct dial to web/.com support: (800) 396-1751
Note -- you will never get an email response but the credit, if deemed valid, should show-up in a week.
In your email, include:
- MP account number and name
- Traveler(s) name, number of traveler if applicable
- Member's united.com Club enrollment date; since XX/XX/XXXX valid through XX/XX/XXXX
- Reservation confirmation number (PNR locator)
- Flight number, origin/destination, and travel date
also states
Some of your United®TravelBank Cash may expire on a different date than what’s displayed here. Please check your balance details for a complete history of your United®TravelBank Cash transactions and the expiration date for each amount.
The Gift Registry has been disabled since Fall 2017 (Sept?) (appears this may be related to a tax issue?)
As of 5 May 2018, it still states
We're sorry, our gift registry page is currently unavailable for maintenance. You can still use the funds from your gift registry to book travel during this time, but you will not be able to receive contributions or update your registry details. We expect the page to be up and running again in early 2018.
We're sorry, our gift registry page is currently unavailable for maintenance. You can still use the funds from your gift registry to book travel during this time, but you will not be able to receive contributions or update your registry details.
"TravelBank"- United.com Club & Gift Registry Q&A - No new/renewals as of 23 Apr 2019
Jun 21, 2013, 4:20 pm
#181
FlyerTalk Evangelist
Join Date: Sep 2008
Location: Jersey Shore/YYZ
Programs: UA 1K, Marriott Plat, Hilton Diamond, Hertz PC
Posts: 12,521
Travelbank also doesn't show up after FareLock or holding a ticket.
Jun 25, 2013, 6:04 pm
#182
Join Date: Jul 2011
Location: MCO, DCA, IAD
Programs: UA GS 1MM, Marriott Ambassador & Lifetime Titanium, Hilton Diamond
Posts: 2,134
Jun 27, 2013, 10:36 pm
#183
Join Date: Sep 2004
Location: Houston, TX
Programs: United 1K MM, Marriott Platinum, Starwood Gold
Posts: 265
Just did a quick search and could not find anything:
Is there a good contact for united.com club (travelbank) to get missing credits?
I have about $250 in missing credit since February – looks as though I stopped getting credit when the offshore call center “merged” my accounts. In the account details it shows all my old credits and debits.
An agent told me to send an email to besupport2 @ coair -- its been 2 weeks and I have not heard / seen anything.
Is there a good contact for united.com club (travelbank) to get missing credits?
I have about $250 in missing credit since February – looks as though I stopped getting credit when the offshore call center “merged” my accounts. In the account details it shows all my old credits and debits.
An agent told me to send an email to besupport2 @ coair -- its been 2 weeks and I have not heard / seen anything.
Jul 11, 2013, 6:42 pm
#184
Join Date: Feb 2009
Location: SFO
Programs: UA GS
Posts: 283
Extend travel bank funds?
Is there a way to extend the validity of Travel Bank funds? I have $100 from Global Entry credit that I think will go away 12 months after it was deposited. I'd like to keep them valid for longer as I won't be buying a United ticket until September.
Jul 11, 2013, 6:59 pm
#185
Moderator: United Airlines
Join Date: Jun 2007
Location: SFO
Programs: UA Plat 1.997MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat
Posts: 66,861
Other than this in T&Cs
no aware of any expiration of travel bank funds
Account has an expiration date of 24 months of inactivity. After that time, the remaining amount will be issued in the form of an electronic travel certificate (ETC). The ETC is valid for one year from the date the certificate is originally issued to the account owner.
Jul 13, 2013, 12:34 pm
#186
Join Date: Jul 2007
Location: San Francisco/Sydney
Programs: UA 1K/MM, Hilton Diamond, Marriott Something, IHG Gold, Hertz PC, Avis PC
Posts: 8,162
Anyone know what happens to your existing credit when your membership expires? [...] How about tickets that were bought whilst a member, but flow after membership expires?
Best I can work out from the website, the credit should remain (as that's in TravelBank, which doesn't require any membership fees), but there's no real mention of the book before/flown afterwards case...
Best I can work out from the website, the credit should remain (as that's in TravelBank, which doesn't require any membership fees), but there's no real mention of the book before/flown afterwards case...
Any tickets booked whilst you are a United.com member, but flown after your membership expires do NOT credit to your account. There is *zero* mention of this in the T&Cs, which explicitly state that you have to be a member when you book the tickets, but makes no mention of having to be a member at the time of flight.
To their credit, 1kvoice did know what I was talking about when I wrote to them, but a week or so later got back to me to say that my credit was denied as I wasn't a member at time of flight
1kvoice worked for me. They weren't able to help directory, but acted as a middle-man to whoever the responsible group was.
Jul 13, 2013, 2:26 pm
#187
Moderator: United Airlines
Join Date: Jun 2007
Location: SFO
Programs: UA Plat 1.997MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat
Posts: 66,861
If I am not a united.com Club member and I purchase the ticket for someone who is a united.com Club member, do they get the credit?
No. The per-ticket credits are only available to united.com Club members who have signed in and purchased a ticket. The $5 credit will be issued to the purchasing united.com Club member’s TravelBank after travel is completed.
No. The per-ticket credits are only available to united.com Club members who have signed in and purchased a ticket. The $5 credit will be issued to the purchasing united.com Club member’s TravelBank after travel is completed.
Jul 14, 2013, 2:45 pm
#188
Join Date: Nov 2005
Location: DFW,FLL
Programs: DL PM, UA Premier Plat, Hertz 5*, HH Gold
Posts: 561
Anybody knows if the the $25 annual fee is calculated in the beginning of each calender year or the year begins when I sign up?
Jul 14, 2013, 3:35 pm
#189
FlyerTalk Evangelist
Join Date: Sep 2002
Location: Between AUS, EWR, and YTO In a little twisty maze of airline seats, all alike.. but I wanna go home with the armadillo
Programs: CO, NW, & UA forum moderator emeritus
Posts: 35,437
f membership from the day you sign up. My expiry date, for example, is in July.
Jul 15, 2013, 11:47 am
#190
Join Date: Jan 2006
Posts: 85
Why can't we use united.com club (travelbank) funds for seat upgrade purchases?
Aug 4, 2013, 11:41 pm
#191
Join Date: Jun 2006
Location: LAS - I'm All In!
Programs: UA 1K 1MM, Marriott PP
Posts: 3,639
Well, I can now answer my own question.
Any tickets booked whilst you are a United.com member, but flown after your membership expires do NOT credit to your account. There is *zero* mention of this in the T&Cs, which explicitly state that you have to be a member when you book the tickets, but makes no mention of having to be a member at the time of flight.
To their credit, 1kvoice did know what I was talking about when I wrote to them, but a week or so later got back to me to say that my credit was denied as I wasn't a member at time of flight
Any tickets booked whilst you are a United.com member, but flown after your membership expires do NOT credit to your account. There is *zero* mention of this in the T&Cs, which explicitly state that you have to be a member when you book the tickets, but makes no mention of having to be a member at the time of flight.
To their credit, 1kvoice did know what I was talking about when I wrote to them, but a week or so later got back to me to say that my credit was denied as I wasn't a member at time of flight
On a side note, while it has been a real pain to get the funds from split tickets, however, I do keep emailing the same CSR who credits them as soon as she gets the email. I have "made" over $350 this year from this $25 fee.
Aug 4, 2013, 11:57 pm
#192
Moderator: United Airlines
Join Date: Jun 2007
Location: SFO
Programs: UA Plat 1.997MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat
Posts: 66,861
Is it really worth $0.50/week (A whole $1 or $2 for a few weeks) potentially savings for a risk of letting the account lapse or losing a single $5 flight credit ???
Aug 5, 2013, 12:30 am
#193
Join Date: Jun 2006
Location: LAS - I'm All In!
Programs: UA 1K 1MM, Marriott PP
Posts: 3,639
Just trying to extend out if possible. Perhaps that is how I am and in the grand scheme of things $2 shouldn't matter.
That said, I may end up with a work trip next week which means I will need to re-up in right away.
Also, another side note: It is effing annoying I can't use TB funds to just reup the membership.
Aug 27, 2013, 11:48 am
#194
Join Date: Feb 2000
Location: Los Angeles, CA, USA
Programs: AA EXP and Lifetime Gold, UA LifetMarriott Lifetime Platinum, Hilton Diamond
Posts: 1,006
Does any one know how to use the credit?
When I click "View the balance", I have some credit there. I renewed the membership this May (and they charged me $25).
However, there is no button letting me use the United.com club credit. At "Payment options " on the "payment information", it shows Credit/Debit Card, Bill Me Later, PayPal, Online Check, Cash.
There used to be an option to use TravelBank credit, but it's not there anymore.
Calling United.com support, and it took me 30+ minutes without much progress.
When I click "View the balance", I have some credit there. I renewed the membership this May (and they charged me $25).
However, there is no button letting me use the United.com club credit. At "Payment options " on the "payment information", it shows Credit/Debit Card, Bill Me Later, PayPal, Online Check, Cash.
There used to be an option to use TravelBank credit, but it's not there anymore.
Calling United.com support, and it took me 30+ minutes without much progress.
Aug 27, 2013, 11:51 am
#195
FlyerTalk Evangelist
Join Date: Sep 2008
Location: Jersey Shore/YYZ
Programs: UA 1K, Marriott Plat, Hilton Diamond, Hertz PC
Posts: 12,521
Does any one know how to use the credit?
When I click "View the balance", I have some credit there. I renewed the membership this May (and they charged me $25).
However, there is no button letting me use the United.com club credit. At "Payment options " on the "payment information", it shows Credit/Debit Card, Bill Me Later, PayPal, Online Check, Cash.
There used to be an option to use TravelBank credit, but it's not there anymore.
Calling United.com support, and it took me 30+ minutes without much progress.
When I click "View the balance", I have some credit there. I renewed the membership this May (and they charged me $25).
However, there is no button letting me use the United.com club credit. At "Payment options " on the "payment information", it shows Credit/Debit Card, Bill Me Later, PayPal, Online Check, Cash.
There used to be an option to use TravelBank credit, but it's not there anymore.
Calling United.com support, and it took me 30+ minutes without much progress.
Appears for me today. And I booked using the funds on Sunday.