Feb 8, 2016, 9:39 pm
Last edit by: WineCountryUA
Newest Travel Bank program
New UA "Travel Bank" option -- deposit funds and get a bonus
In particular, the united.com Club
United.com club
T&Cs
TravelBank Terms and Conditions
Key limitation -- only for UA/UX operated flights. Tickets with partner flights are not eligible for the use of Travel Bank funds.
Customer Support / missing credits contact: [email protected]
Also [email protected] which is web support.
Direct dial to web/.com support: (800) 396-1751
Note -- you will never get an email response but the credit, if deemed valid, should show-up in a week.
5 April 2018 -- UA started posting an "expiration date", appears to be at least 18 months after most recent activity (some are longer for unknown reasons)
also states
Expiration had previously been in the T&Cs for some time (2 years of inactivity? but now is 18 months) and had stated an ETC would be issued if the funds did timeout. Unclear if that still applies.
The Gift Registry has been disabled since Fall 2017 (Sept?) (appears this may be related to a tax issue?)
As of 5 May 2018, it still states
Around Sept 2018, wording changed to
To add funds: https://www.united.com/offers/travelcash
New UA "Travel Bank" option -- deposit funds and get a bonus
{UA} we’ve decided to discontinue the program as of April 23, 2019.
united.com Club
As we keep evolving the digital experience for our travelers, we’ve decided to discontinue the united.com Club. If you’re a current member, there are a few things we hope you keep in mind.
Although you’ll no longer be able to renew your membership, you’ll continue to receive the benefits of the united.com Club until your current membership period expires. If you booked any trips before the end of your current membership, we’ll credit any united.com Club benefits to your TravelBank after you’ve completed your trip.
For more questions about the program, call us at 1-800-UNITED-1.
Check your TravelBank balance
See full united.com Club terms and conditions
As we keep evolving the digital experience for our travelers, we’ve decided to discontinue the united.com Club. If you’re a current member, there are a few things we hope you keep in mind.
Although you’ll no longer be able to renew your membership, you’ll continue to receive the benefits of the united.com Club until your current membership period expires. If you booked any trips before the end of your current membership, we’ll credit any united.com Club benefits to your TravelBank after you’ve completed your trip.
For more questions about the program, call us at 1-800-UNITED-1.
Check your TravelBank balance
See full united.com Club terms and conditions
For those wondering when their united,com membership expires
Go to your account details and where you see
Travel Bank
$xx.xx
Exp. mm/dd/yyyy followed by a "?" in a circle
The visible Expiration is the Balance expiration date
Click on the "?" in a circle and you get a pop-up that includes a different date
"The united.com Club Membership
Exp: MM/DD/YYYY"
Recent activity, including subscription renewals, can be found in the same location by "View details"
Go to your account details and where you see
Travel Bank
$xx.xx
Exp. mm/dd/yyyy followed by a "?" in a circle
The visible Expiration is the Balance expiration date
Click on the "?" in a circle and you get a pop-up that includes a different date
"The united.com Club Membership
Exp: MM/DD/YYYY"
Recent activity, including subscription renewals, can be found in the same location by "View details"
United.com club
T&Cs
TravelBank Terms and Conditions
Key limitation -- only for UA/UX operated flights. Tickets with partner flights are not eligible for the use of Travel Bank funds.
Customer Support / missing credits contact: [email protected]
Also [email protected] which is web support.
Direct dial to web/.com support: (800) 396-1751
Note -- you will never get an email response but the credit, if deemed valid, should show-up in a week.
In your email, include:
- MP account number and name
- Traveler(s) name, number of traveler if applicable
- Member's united.com Club enrollment date; since XX/XX/XXXX valid through XX/XX/XXXX
- Reservation confirmation number (PNR locator)
- Flight number, origin/destination, and travel date
also states
Some of your United®TravelBank Cash may expire on a different date than what’s displayed here. Please check your balance details for a complete history of your United®TravelBank Cash transactions and the expiration date for each amount.
The Gift Registry has been disabled since Fall 2017 (Sept?) (appears this may be related to a tax issue?)
As of 5 May 2018, it still states
We're sorry, our gift registry page is currently unavailable for maintenance. You can still use the funds from your gift registry to book travel during this time, but you will not be able to receive contributions or update your registry details. We expect the page to be up and running again in early 2018.
We're sorry, our gift registry page is currently unavailable for maintenance. You can still use the funds from your gift registry to book travel during this time, but you will not be able to receive contributions or update your registry details.
"TravelBank"- United.com Club & Gift Registry Q&A - No new/renewals as of 23 Apr 2019
Jul 9, 2012, 9:24 am
#106
Join Date: May 2009
Location: Washington, DC
Programs: UA 1K 1MM, AA, DL
Posts: 7,419
Can Travelbank funds not be used for codeshare flights? (I am trying to book a codeshare USAirways shuttle flight on United.com and the option to apply travelbank funds does not appear). What if I call in--it doesn't appear in the restrictions?
Jul 10, 2012, 8:54 pm
#107
Join Date: Aug 2011
Location: Idaho
Programs: US Airways, Silver United, Gold Hilton, Platinum Marriott, Gold SPG
Posts: 749
I also have $15-$20 outstanding that I am about to write off. The bouncing back and forth between different call centers and promises is not worth the $15. Anyone have a direct phone number or email to this department that can sort it out?
I admit I made a mistake of paying $25 and signing up for it
I will not repeat it again.
I admit I made a mistake of paying $25 and signing up for it
I will not repeat it again.
Jul 11, 2012, 8:43 am
#108
FlyerTalk Evangelist
Join Date: Sep 2002
Location: Between AUS, EWR, and YTO In a little twisty maze of airline seats, all alike.. but I wanna go home with the armadillo
Programs: CO, NW, & UA forum moderator emeritus
Posts: 35,432
FWIW, I'm about to renew mine ... I've made hundreds of dollars fr
m this. It's a no-brainer for me.
m this. It's a no-brainer for me.
Jul 11, 2012, 8:46 am
#109
Join Date: Jan 2005
Location: DEN
Programs: UA Gold-MM, AA Gold-MM, F9-Silver, Hyatt Something, Marriott Gold, IHG Plat, Hilton Diamond
Posts: 6,393
Jul 11, 2012, 8:49 am
#110
FlyerTalk Evangelist
Join Date: Sep 2008
Location: Jersey Shore/YYZ
Programs: UA 1K, Marriott Plat, Hilton Diamond, Hertz PC
Posts: 12,521
$255 here. No-brainer at all.
Though the split PNR is an issue.
Though the split PNR is an issue.
Jul 11, 2012, 8:58 am
#111
Suspended
Join Date: Jan 2001
Location: ORD / DUB / LHR
Programs: UA 1K MM; BA Silver; Marriott Plat
Posts: 8,243
I've made just under $1,300 from this in just over 5 years. I've had to chase about half a dozen reservations over the years that didn't show up originally but appeared in my account after emailing UA/CO. I keep a very close watch on this to make sure none are missed (174 reservations so far and counting).
So I would say the accuracy is pretty reasonable based on my experience.
So I would say the accuracy is pretty reasonable based on my experience.
Jul 11, 2012, 9:34 am
#112
FlyerTalk Evangelist
Join Date: Sep 2002
Location: Between AUS, EWR, and YTO In a little twisty maze of airline seats, all alike.. but I wanna go home with the armadillo
Programs: CO, NW, & UA forum moderator emeritus
Posts: 35,432
Jul 11, 2012, 10:00 pm
#113
Join Date: Feb 2006
Location: SF Bay Area
Programs: 1P, AA EXP, SPG Gold
Posts: 1,491
I have the same question. Can booking a flight on a partner airline be done at all using Travelbank funds, whether through UA.com or phone?
Jul 12, 2012, 7:35 am
#114
Join Date: May 2009
Location: Washington, DC
Programs: UA 1K 1MM, AA, DL
Posts: 7,419
I don't see it i the T&C, but it's another thing to bear in mind when UA proposes to provide travelbank credit.
Jul 12, 2012, 7:02 pm
#115
Join Date: Feb 2006
Location: SF Bay Area
Programs: 1P, AA EXP, SPG Gold
Posts: 1,491
Another change we're supposed to like.
Jul 16, 2012, 2:23 pm
#116
Join Date: Aug 2006
Location: Hold it down for The Bay, reppin' Oakland
Programs: Lowly UA silver, Marriott Ambassador/Tit4Lyf, IHG Plat
Posts: 1,763
Well, it's been three weeks since Vishal promised to reply within 24 hours.
Today, I received yet another email from someone who thinks that I'm asking for a refund.
My forehead now has callouses on it from banging it against a brick wall. So annoying. I don't want to give up on the United.com Club. I probably purchase over 150 tickets each year, and a good 50% are on United. At the same time, I HATE not getting what I have been promised.
July 16, 2012
PASSENGER: LEXDEVIL
TICKET(S): 016 2330 XXX XXX
REQUEST ID:140XXXX
Dear Lexdevil:
Thank you for contacting Customer Refund Services regarding the above referenced ticket.
Unfortunately, we are unable to honor your request and would like to explain why. Our records show the ticket was used; therefore, no refund is due.
Please be assured that United Airlines values your business and we look forward to serving you again in the future.
Sincerely,
Customer Refund Services
PASSENGER: LEXDEVIL
TICKET(S): 016 2330 XXX XXX
REQUEST ID:140XXXX
Dear Lexdevil:
Thank you for contacting Customer Refund Services regarding the above referenced ticket.
Unfortunately, we are unable to honor your request and would like to explain why. Our records show the ticket was used; therefore, no refund is due.
Please be assured that United Airlines values your business and we look forward to serving you again in the future.
Sincerely,
Customer Refund Services
Jul 16, 2012, 4:26 pm
#117
Join Date: Apr 2000
Location: Hudson, OH
Programs: UA-MM; Hilton Lifetime Diamond, Marriott Gold
Posts: 1,350
UA no longer has an e-mail address specifically for united.com questions. As pointed out above, trying to e-mail to other addresses leads nowhere.
Jul 19, 2012, 8:04 pm
#118
Join Date: Aug 2006
Location: Hold it down for The Bay, reppin' Oakland
Programs: Lowly UA silver, Marriott Ambassador/Tit4Lyf, IHG Plat
Posts: 1,763
Some movement, possibly...?
Just received this email today.
I will report again when the credit appears/fails to appear.
Dear Lexdevil,
Thank you for contacting United Airlines Customer Care Department. We
are currently experiencing a high volume of emails, and I offer my
apology for the delayed response to your message. On behalf of United,
I'm sorry to learn of the difficulties you encountered trying to obtain
credit on your travel bank for your itinerary on April 25, 2012.
I have submitted your request for the $15 dollar credit in question.
Please allow 7 to 10 business days for processing. In the mean time,
your continued patience and cooperation are greatly appreciated.
As a Premier Gold member, your business is important to United. We look
forward to welcoming you onboard again soon and will do our best to
ensure you have an excellent travel experience from start to finish.
Thank you for contacting United Airlines Customer Care Department. We
are currently experiencing a high volume of emails, and I offer my
apology for the delayed response to your message. On behalf of United,
I'm sorry to learn of the difficulties you encountered trying to obtain
credit on your travel bank for your itinerary on April 25, 2012.
I have submitted your request for the $15 dollar credit in question.
Please allow 7 to 10 business days for processing. In the mean time,
your continued patience and cooperation are greatly appreciated.
As a Premier Gold member, your business is important to United. We look
forward to welcoming you onboard again soon and will do our best to
ensure you have an excellent travel experience from start to finish.
Jul 19, 2012, 8:17 pm
#119
Join Date: May 2011
Location: East Coast
Programs: Delta Platinum, United Silver, Marriott Titanium, Hyatt Globalist, Hilton Gold
Posts: 441
I have had no problem with United.com Club, it has worked flawlessly. I bought a bunch of plane tickets earlier this year before I was a member and still got the $5 dollar credit for them. They post the same day my miles post from the flight, which is usually 1-2 business days.
Jul 19, 2012, 8:29 pm
#120
FlyerTalk Evangelist
Join Date: Nov 2009
Location: Northeast Kansas | Colorado Native
Programs: Amex Gold/Plat, UA *G, Hyatt Globalist, Marriott LT Gold, NEXUS, TSA Disparager Unobtanium
Posts: 21,607
I have had no problem with United.com Club, it has worked flawlessly. I bought a bunch of plane tickets earlier this year before I was a member and still got the $5 dollar credit for them. They post the same day my miles post from the flight, which is usually 1-2 business days.
So far, so good
It's nice to earn a little bit back from UA after each ticket. Even though it's only $5, it sure does add up fast!