Dear Lexdevil,

Thank you for contacting United Airlines Customer Care Department. We
are currently experiencing a high volume of emails, and I offer my
apology for the delayed response to your message. On behalf of United,
I'm sorry to learn of the difficulties you encountered trying to obtain
credit on your travel bank for your itinerary on April 25, 2012.

I have submitted your request for the $15 dollar credit in question.
Please allow 7 to 10 business days for processing. In the mean time,
your continued patience and cooperation are greatly appreciated.

As a Premier Gold member, your business is important to United. We look
forward to welcoming you onboard again soon and will do our best to
ensure you have an excellent travel experience from start to finish.