Mar 3, 2013, 10:24 pm
Last edit by: TWA884
Current NEXUS Information messages can be found in the following thread:
The NEXUS Information Thread
The NEXUS Information Thread
Welcome to the Travel Safety/Security Trusted Travelers Forum Nexus Information Wiki! This resource will appear at the top of every page within this thread to help users learn more about this program.
About NEXUS
NEXUS is designed to expedite the border clearance process for low-risk, pre-approved travellers into Canada and the United States.
The Canadian Border Services Agency (CBSA) and U.S. Customs & Border Patrol (CBP) are cooperating in this joint venture to simplify border crossing for members while enhancing security.
Program benefits
If you are approved to participate in NEXUS, you will receive a membership identification card to use when entering Canada or the United States at all designated NEXUS air, land and marine ports of entry.
Membership will enable airline passengers to save time by:
- using automated self-serve kiosks in dedicated areas at designated international airports;
- using NEXUS/SENTRI lanes at land crossings when/where available. NEXUS lanes entering Canada will likely have a constant red traffic signal. This is to discourage non-NEXUS members from using the lane. Canada-bound NEXUS land crossing operating hours. All occupants must have NEXUS cards when using NEXUS lane entering Canada. At some locations, the NEXUS lane, the inspection booth is not staffed but there should be a call button. When entering US in a NEXUS/SENTRI lane, all occupants must carry either NEXUS, Global Entry, or SENTRI cards (or any combination thereof). Notable exception is Whirlpool Bridge which requires a NEXUS card to open the toll gate on the Canadian side to cross to the US..
- As of 17 MAY 2017 - NEXUS members no longer need to complete a paper CBSA Declaration Card (Form E311) when using a NEXUS self-serve kiosk at any Canadian airport where NEXUS is available. (Refer to post #10421)
- using the Trusted Traveller Canadian Air Transport Security Authority (CATSA) Security Line at major and select medium-sized Canadian airports to expedite airport pre boarding security screening. For detailed information, please visit the CATSA Web site.
Join NEXUS
Here are the steps for becoming a member. There is a non-refundable processing fee of CAN$50 or US$50 per applicant for a five-year membership card.
About NEXUS
Eligibility
How to apply
Enrolment process
Key points about the program as found by forum members:
- NEXUS cardholders must advise of ANY changes to their vital information such as passport numbers/validity, visa status, legal names, primary residence, criminal convictions, and employment if it impacts your eligibility in the program.
- It's normal to find the first in-person NEXUS interview to be months into the future, but a little patience and regular checks on the TTP website almost always yields an interview date much sooner.
- Each person who wants to participate in the NEXUS program must fill out a separate application form. There is no fee for applicants under the age of 18.
- If traveling with non-NEXUS family members NEXUS cardholders are required to use the regular customs lines.
- There is a zero tolerance policy and membership can be terminated for infractions including not having your NEXUS card on you and using the NEXUS lane and not declaring items on your customs declaration card, though members have reported some leniency being granted for such infractions in the past.
- Private companies may offer services for submitting your application and charge an additional processing fee but these extra charges are not part of the official NEXUS application fee. Expedited services offered by such companies will not assist in speeding up the application process.
Updating Passport with Canada for NEXUS
As per CBSA website, updates to passport information can be handled on TTP.
Please note that NEXUS members are not required to report to an Enrolment Centre to update or change their passport information with the CBSA.
Some FT members don't trust instructions provided by CBSA and recommend the following:
Call the Canadian Processing Centre with responsibility for residents of the United States:
After going through the phone tree to reach a Nexus representative, advise them that you need to update your US passport with Canada.
The representative will give you an email address and instructions to scan your updated passport picture page (include your trusted traveler number on the scan) and then email it to a particular email address. I was advised to put the representative's name in the email message so that he could process the update on the Canadian side. He confirmed that any passport update in TTP does not reach Canada. NOTE: FT members have been able to enter Canada without any issues by updating passport online only.
He specifically requested that only the telephone number be posted (and not the email address).
In case the telephone number doesn't work, here's the webpage where the phone number is posted: Canada Border Services Agency - NEXUS - General Information
- 800-842-7647 --- Monday to Friday, 8:30 am to 4:30 pm (Eastern Time)
After going through the phone tree to reach a Nexus representative, advise them that you need to update your US passport with Canada.
The representative will give you an email address and instructions to scan your updated passport picture page (include your trusted traveler number on the scan) and then email it to a particular email address. I was advised to put the representative's name in the email message so that he could process the update on the Canadian side. He confirmed that any passport update in TTP does not reach Canada. NOTE: FT members have been able to enter Canada without any issues by updating passport online only.
He specifically requested that only the telephone number be posted (and not the email address).
In case the telephone number doesn't work, here's the webpage where the phone number is posted: Canada Border Services Agency - NEXUS - General Information
US citizens/residents who have both Global Entry and NEXUS cards and who renew the Global Entry membership whilst their NEXUS card is active, will not be able to renew the NEXUS card until after it expires. The option to do so disappears from the TTP website.
Dear mxzblftspk,
Your NEXUS membership is not set to expire until July 11 2016.
As an approved NEXUS member, you added Global Entry for an additional $100. When you completed your Global Entry application, you received a Global Entry card. When you activated the Global Entry Card, your NEXUS Card was deactivated and the option to renew NEXUS was removed from your account.
If you wish to renew NEXUS, you will have to wait for your NEXUS membership to expire. Once it expires, you will have the option within your TTP online account to renew NEXUS. After you follow all of the steps to become a NEXUS member again, including the completion of an interview at a NEXUS Enrollment Center near the Canadian border, you will receive a new NEXUS card and will have Global Entry benefits at no additional cost.
When your Global Entry account expires 5 years after your application, do not renew it. Global Entry benefits are included with your NEXUS membership.
It is our goal to provide you the best information we have in response to your question. If you follow the information provided in our response, and still need assistance, please reply to this email and we will investigate how we may further assist you.
Thank you again for contacting the CBP INFO Center.
Sincerely,
CBP INFO Center
Your NEXUS membership is not set to expire until July 11 2016.
As an approved NEXUS member, you added Global Entry for an additional $100. When you completed your Global Entry application, you received a Global Entry card. When you activated the Global Entry Card, your NEXUS Card was deactivated and the option to renew NEXUS was removed from your account.
If you wish to renew NEXUS, you will have to wait for your NEXUS membership to expire. Once it expires, you will have the option within your TTP online account to renew NEXUS. After you follow all of the steps to become a NEXUS member again, including the completion of an interview at a NEXUS Enrollment Center near the Canadian border, you will receive a new NEXUS card and will have Global Entry benefits at no additional cost.
When your Global Entry account expires 5 years after your application, do not renew it. Global Entry benefits are included with your NEXUS membership.
It is our goal to provide you the best information we have in response to your question. If you follow the information provided in our response, and still need assistance, please reply to this email and we will investigate how we may further assist you.
Thank you again for contacting the CBP INFO Center.
Sincerely,
CBP INFO Center
Archived: The NEXUS Information Thread
Jan 16, 2016, 7:27 am
#9496
Original Member
Join Date: May 1998
Location: NYC
Programs: AA 2MM, Bonvoy LTT, Hilton Diamond
Posts: 14,638
Perhaps...if that is indeed the case. For me, an extra 10 minutes every 10th year or so is worth it to me rather than the potential time and energy that I might need to devote on contesting a revocation, not to mention, that these notes on your file may or may not be completely removed for years...or ever. But that's just me...YMMV, of course. Note also that of the several times I've gone to have my passport updated in person (after updating in GOES), they always take a copy. I've never been refused the update there (as I have for DL update, for example).
You update your passport on GOES. You then go to NEXUS office to update passport. CBSA officer will pull your record, see that it already reflects updated passport and will then admonish you for wasting their time (and then revoke your NEXUS).
Jan 16, 2016, 8:02 am
#9497
Join Date: Aug 2009
Location: YYZ
Programs: UA Silver, Marriott Titan
Posts: 230
My first new passport while a Nexus member, I updated on GOES and did not go to the office. I had no problems. My second new passport, I updated on GOES and after reading this thread, thought I better go to the office. When I arrived I was (politely) told that it was not necessary.
Jan 16, 2016, 1:59 pm
#9498
Join Date: Dec 2004
Location: Los Angeles California
Posts: 1,395
Is there any way to get NEXUS for folks not living close to the Canadian border? $50 is half the price compared to $100 for the Global entry.
Jan 16, 2016, 2:49 pm
#9499
Original Member
Join Date: May 1998
Location: NYC
Programs: AA 2MM, Bonvoy LTT, Hilton Diamond
Posts: 14,638
Jan 16, 2016, 2:50 pm
#9500
Join Date: Aug 2012
Programs: AC E35K, NEXUS
Posts: 4,368
For many people, at some point in their travel patterns, they'll be crossing that border anyway, or have points they can spend on a day trip to Niagara Falls or Toronto or something. (As SeaWolf says, you don't have the option NOT to go to the border, but you don't have to be living close to it.)
You can go through the application online, and when your invitation to an appointment comes along, schedule it when you can get to the border. You can book a date and reschedule if you need to put off the date to work around your other commitments.
Jan 17, 2016, 1:18 pm
#9501
Join Date: Dec 2010
Location: Glen Abbey
Posts: 639
Just to elaborate: you don't have to go to two offices, one in each country. When you have your interview in one country, that office will have CBSA and CBP personnel working there, who will each interview you in the one location.
Jan 17, 2016, 4:53 pm
#9502
Join Date: Jul 2010
Location: Surrey, BC
Programs: A few, *G,
Posts: 124
You seriously think a CBSA officer can individually revoke your membership by simply checking a box on a system without filing supporting paperwork/evidence? Let that individual officer document revoked due to not updating passport in person.
If you receive such a letter you were revoked for that reason, then submit CBSA website printout directing updates should be performed on GOES to:
How to file a review for: Membership in a Trusted Traveller Program
Suggesting that you should update in person merely perpetuates the officer’s ignorance.
If you receive such a letter you were revoked for that reason, then submit CBSA website printout directing updates should be performed on GOES to:
How to file a review for: Membership in a Trusted Traveller Program
Suggesting that you should update in person merely perpetuates the officer’s ignorance.
I am not privy to their exact guidelines, my understanding is IF the officer believes (the operative word) the traveler using the port is untruthful, then it's CBP/CBSA's word that will have far more impact than the person. It is a Trusted Traveler program, if the officer does 'click that button and check that box' it's now up to the traveler to prove they were infact being trustworthy. All to save 10 minutes in the lobby once per decade, I think not.
As has been posted here, there are differing opinions from the CBP/CBSA, if you want to call them ignorant, that not a fight worth fighting imo.
ps, I see a post where the poster was pleasantly told it was not required to attend in person. If they were curt with you maybe it was because you were curt with them?
Jan 18, 2016, 10:43 am
#9503
Original Member
Join Date: May 1998
Location: NYC
Programs: AA 2MM, Bonvoy LTT, Hilton Diamond
Posts: 14,638
The point all along has been the CBSA/CBP officer is the person on point, they ARE the one with the standing to begin the process of revoking anything that their department is responsible for.
I am not privy to their exact guidelines, my understanding is IF the officer believes (the operative word) the traveler using the port is untruthful, then it's CBP/CBSA's word that will have far more impact than the person. It is a Trusted Traveler program, if the officer does 'click that button and check that box' it's now up to the traveler to prove they were infact being trustworthy. All to save 10 minutes in the lobby once per decade, I think not.
As has been posted here, there are differing opinions from the CBP/CBSA, if you want to call them ignorant, that not a fight worth fighting imo.
ps, I see a post where the poster was pleasantly told it was not required to attend in person. If they were curt with you maybe it was because you were curt with them?
I am not privy to their exact guidelines, my understanding is IF the officer believes (the operative word) the traveler using the port is untruthful, then it's CBP/CBSA's word that will have far more impact than the person. It is a Trusted Traveler program, if the officer does 'click that button and check that box' it's now up to the traveler to prove they were infact being trustworthy. All to save 10 minutes in the lobby once per decade, I think not.
As has been posted here, there are differing opinions from the CBP/CBSA, if you want to call them ignorant, that not a fight worth fighting imo.
ps, I see a post where the poster was pleasantly told it was not required to attend in person. If they were curt with you maybe it was because you were curt with them?
I update new passport on GOES as instructed by CBSA website.
I got to Canadian port of entry and either one of two things will happen.
- CBSA has new passport information - Enter Canada without any intervention.
- CBSA does not have new passport information and flag expired travel document. Go to CBSA agent and state you updated on GOES as per CBSA website.
At no point is traveler being untruthful.
I'm surprise this discussion is still going on. I suggest you writing to CBSA and providing them with suggestions on how they can make the following sentence more clear on the following CBSA webpage.
Please note that NEXUS members are not required to report to an Enrolment Centre to update or change their passport information with the CBSA.
Seems to me the more likely scenario is that CBSA personnel just told various contributors here a blanket answer of come into office to update instead of detailing what really requires in-person update vs. updates that can be done on GOES.
Jan 18, 2016, 11:14 am
#9504
Join Date: Dec 2003
Location: Toronto, Canada
Posts: 150
I asked at Pearson today. The general answer that I got was that entering the new passport in GOES is good enough and you can continue to use Nexus once you have done so, but please come by the office when you have the opportunity.
Also, they didn't care that I had changed jobs, as long as it was still in Canada. But they took the new information anyway.
Also, they didn't care that I had changed jobs, as long as it was still in Canada. But they took the new information anyway.
Jan 19, 2016, 6:11 pm
#9505
Join Date: Mar 2013
Location: Minnesota
Posts: 367
However, the enrollment centers that aren't along the border (and probably many that are along the border) would only have you visiting one office. If it is two offices, they would be very close to each other.
Jan 19, 2016, 7:29 pm
#9506
Join Date: Jun 2008
Location: YVR
Programs: Aeroplan, AAdvantage
Posts: 2,100
Travelers are still expected to complete a customs declaration card.
and had no such and noone bat an eye.
Jan 19, 2016, 9:53 pm
#9507
Join Date: Oct 2000
Location: SEA, or BOS, or MUC, or other places (probably connecting). "Detroit, Michigan is in the Eastern time zone."
Programs: DL PM/1MM, AS 100K, NEXUS/GE, CLEAR, Bonvoy Platinum, Hilton Gold
Posts: 1,201
(The Wikipost on this thread doesn't seem to have been updated in a while and still calls it the "Air Canada" forum thread....)
Jan 19, 2016, 10:22 pm
#9508
FlyerTalk Evangelist
Join Date: Oct 2006
Location: SFO/SJC
Programs: UA Silver, Marriott Gold, Hilton Gold
Posts: 14,891
Coming into Canada, you are using Nexus, and are required to fill out a customs card, and at the end, you hand in that card, along with the receipt from the machine, as you exit. The APC kiosk's into Canada also require a printed version of the customs form.
I think, though I'm not 100% sure but am sure someone knows better than me, the difference is that Canadian law still requires every traveler entering the country to fill out a [physical] customs declaration card. US law, my guess is, has been amended to include an electronic declaration as sufficient.
Jan 20, 2016, 12:02 am
#9509
Join Date: Jul 2001
Location: Lower Merion Township, PA, (an inner-ring suburb to the Socialist Workers City/State of Philadelphia, PA)
Posts: 596
Opening hours for all Nexus Lane land border crossings into the US
Is the CBSA website the only one-stop listing for operating hours of all Nexus Lanes for land border crossings into the US?
CBSA Website: NEXUS Land - Where is it offered?
I've googled, bing-ed and searched the full cbp.gov website -- but have yet to find a listing of operating hours for all crossings into the US on an official government website. Cbp.gov publicizes changes in hours for individual crossings in press releases, however these are all ad-hoc and not in one place/on one webpage.
CBSA Website: NEXUS Land - Where is it offered?
I've googled, bing-ed and searched the full cbp.gov website -- but have yet to find a listing of operating hours for all crossings into the US on an official government website. Cbp.gov publicizes changes in hours for individual crossings in press releases, however these are all ad-hoc and not in one place/on one webpage.
Jan 20, 2016, 1:20 pm
#9510
Join Date: May 2014
Posts: 26
First time using NEXUS @ GE kiosk returning to US from EU a couple of weeks ago @ EWR & I ended up in queue since machines ( tried 3 different ones ) did not recognize me as TT .
Since then I read that if one has a green card then that is what one uses @ GE machines & not the NEXUS card ... any one confirm this ? I also have tried calling GOES support # a few times the last few days to ask them but only get a recorded message that the call cannot go through @ this time & to please try again ... anyone have a # that works ?
Since then I read that if one has a green card then that is what one uses @ GE machines & not the NEXUS card ... any one confirm this ? I also have tried calling GOES support # a few times the last few days to ask them but only get a recorded message that the call cannot go through @ this time & to please try again ... anyone have a # that works ?