Mar 3, 2013, 10:24 pm
Last edit by: TWA884
Current NEXUS Information messages can be found in the following thread:
The NEXUS Information Thread
The NEXUS Information Thread
Welcome to the Travel Safety/Security Trusted Travelers Forum Nexus Information Wiki! This resource will appear at the top of every page within this thread to help users learn more about this program.
About NEXUS
NEXUS is designed to expedite the border clearance process for low-risk, pre-approved travellers into Canada and the United States.
The Canadian Border Services Agency (CBSA) and U.S. Customs & Border Patrol (CBP) are cooperating in this joint venture to simplify border crossing for members while enhancing security.
Program benefits
If you are approved to participate in NEXUS, you will receive a membership identification card to use when entering Canada or the United States at all designated NEXUS air, land and marine ports of entry.
Membership will enable airline passengers to save time by:
- using automated self-serve kiosks in dedicated areas at designated international airports;
- using NEXUS/SENTRI lanes at land crossings when/where available. NEXUS lanes entering Canada will likely have a constant red traffic signal. This is to discourage non-NEXUS members from using the lane. Canada-bound NEXUS land crossing operating hours. All occupants must have NEXUS cards when using NEXUS lane entering Canada. At some locations, the NEXUS lane, the inspection booth is not staffed but there should be a call button. When entering US in a NEXUS/SENTRI lane, all occupants must carry either NEXUS, Global Entry, or SENTRI cards (or any combination thereof). Notable exception is Whirlpool Bridge which requires a NEXUS card to open the toll gate on the Canadian side to cross to the US..
- As of 17 MAY 2017 - NEXUS members no longer need to complete a paper CBSA Declaration Card (Form E311) when using a NEXUS self-serve kiosk at any Canadian airport where NEXUS is available. (Refer to post #10421)
- using the Trusted Traveller Canadian Air Transport Security Authority (CATSA) Security Line at major and select medium-sized Canadian airports to expedite airport pre boarding security screening. For detailed information, please visit the CATSA Web site.
Join NEXUS
Here are the steps for becoming a member. There is a non-refundable processing fee of CAN$50 or US$50 per applicant for a five-year membership card.
About NEXUS
Eligibility
How to apply
Enrolment process
Key points about the program as found by forum members:
- NEXUS cardholders must advise of ANY changes to their vital information such as passport numbers/validity, visa status, legal names, primary residence, criminal convictions, and employment if it impacts your eligibility in the program.
- It's normal to find the first in-person NEXUS interview to be months into the future, but a little patience and regular checks on the TTP website almost always yields an interview date much sooner.
- Each person who wants to participate in the NEXUS program must fill out a separate application form. There is no fee for applicants under the age of 18.
- If traveling with non-NEXUS family members NEXUS cardholders are required to use the regular customs lines.
- There is a zero tolerance policy and membership can be terminated for infractions including not having your NEXUS card on you and using the NEXUS lane and not declaring items on your customs declaration card, though members have reported some leniency being granted for such infractions in the past.
- Private companies may offer services for submitting your application and charge an additional processing fee but these extra charges are not part of the official NEXUS application fee. Expedited services offered by such companies will not assist in speeding up the application process.
Updating Passport with Canada for NEXUS
As per CBSA website, updates to passport information can be handled on TTP.
Please note that NEXUS members are not required to report to an Enrolment Centre to update or change their passport information with the CBSA.
Some FT members don't trust instructions provided by CBSA and recommend the following:
Call the Canadian Processing Centre with responsibility for residents of the United States:
After going through the phone tree to reach a Nexus representative, advise them that you need to update your US passport with Canada.
The representative will give you an email address and instructions to scan your updated passport picture page (include your trusted traveler number on the scan) and then email it to a particular email address. I was advised to put the representative's name in the email message so that he could process the update on the Canadian side. He confirmed that any passport update in TTP does not reach Canada. NOTE: FT members have been able to enter Canada without any issues by updating passport online only.
He specifically requested that only the telephone number be posted (and not the email address).
In case the telephone number doesn't work, here's the webpage where the phone number is posted: Canada Border Services Agency - NEXUS - General Information
- 800-842-7647 --- Monday to Friday, 8:30 am to 4:30 pm (Eastern Time)
After going through the phone tree to reach a Nexus representative, advise them that you need to update your US passport with Canada.
The representative will give you an email address and instructions to scan your updated passport picture page (include your trusted traveler number on the scan) and then email it to a particular email address. I was advised to put the representative's name in the email message so that he could process the update on the Canadian side. He confirmed that any passport update in TTP does not reach Canada. NOTE: FT members have been able to enter Canada without any issues by updating passport online only.
He specifically requested that only the telephone number be posted (and not the email address).
In case the telephone number doesn't work, here's the webpage where the phone number is posted: Canada Border Services Agency - NEXUS - General Information
US citizens/residents who have both Global Entry and NEXUS cards and who renew the Global Entry membership whilst their NEXUS card is active, will not be able to renew the NEXUS card until after it expires. The option to do so disappears from the TTP website.
Dear mxzblftspk,
Your NEXUS membership is not set to expire until July 11 2016.
As an approved NEXUS member, you added Global Entry for an additional $100. When you completed your Global Entry application, you received a Global Entry card. When you activated the Global Entry Card, your NEXUS Card was deactivated and the option to renew NEXUS was removed from your account.
If you wish to renew NEXUS, you will have to wait for your NEXUS membership to expire. Once it expires, you will have the option within your TTP online account to renew NEXUS. After you follow all of the steps to become a NEXUS member again, including the completion of an interview at a NEXUS Enrollment Center near the Canadian border, you will receive a new NEXUS card and will have Global Entry benefits at no additional cost.
When your Global Entry account expires 5 years after your application, do not renew it. Global Entry benefits are included with your NEXUS membership.
It is our goal to provide you the best information we have in response to your question. If you follow the information provided in our response, and still need assistance, please reply to this email and we will investigate how we may further assist you.
Thank you again for contacting the CBP INFO Center.
Sincerely,
CBP INFO Center
Your NEXUS membership is not set to expire until July 11 2016.
As an approved NEXUS member, you added Global Entry for an additional $100. When you completed your Global Entry application, you received a Global Entry card. When you activated the Global Entry Card, your NEXUS Card was deactivated and the option to renew NEXUS was removed from your account.
If you wish to renew NEXUS, you will have to wait for your NEXUS membership to expire. Once it expires, you will have the option within your TTP online account to renew NEXUS. After you follow all of the steps to become a NEXUS member again, including the completion of an interview at a NEXUS Enrollment Center near the Canadian border, you will receive a new NEXUS card and will have Global Entry benefits at no additional cost.
When your Global Entry account expires 5 years after your application, do not renew it. Global Entry benefits are included with your NEXUS membership.
It is our goal to provide you the best information we have in response to your question. If you follow the information provided in our response, and still need assistance, please reply to this email and we will investigate how we may further assist you.
Thank you again for contacting the CBP INFO Center.
Sincerely,
CBP INFO Center
Archived: The NEXUS Information Thread
Dec 16, 2015, 1:06 pm
#9421
Join Date: Nov 2012
Location: YWG
Posts: 2,272
Had my NEXUS interview earlier this week and am now waiting for the physical card.
Until I receive the card, what additional privileges do I have? I was told that I can add my KTN and receive PreCheck before I receive the card.
Would I also be correct in assuming that I can use Global Entry lanes at all eligible airports to enter the US before I receive my card, but not NEXUS lanes to return back to Canada?
Until I receive the card, what additional privileges do I have? I was told that I can add my KTN and receive PreCheck before I receive the card.
Would I also be correct in assuming that I can use Global Entry lanes at all eligible airports to enter the US before I receive my card, but not NEXUS lanes to return back to Canada?
Dec 16, 2015, 3:27 pm
#9422
Join Date: Jun 2012
Posts: 446
I'm wondering if someone can give me info on the interview process with a child (specifically, a newborn).
Just submitted his application now, so I have a few weeks to wait. Obviously I take his birth certificate with us, but what kind of questions do they ask? I'm assuming they don't take a photo of him, but I could be mistaken. If they don't, does the card have a big blank spot, or does it have a silhouette of a person? :P
Just submitted his application now, so I have a few weeks to wait. Obviously I take his birth certificate with us, but what kind of questions do they ask? I'm assuming they don't take a photo of him, but I could be mistaken. If they don't, does the card have a big blank spot, or does it have a silhouette of a person? :P
Dec 16, 2015, 6:43 pm
#9423
Join Date: May 2012
Location: YOW
Programs: UA*1K, Marriott Titanium (LTP), Hilton Gold, Hertz PC
Posts: 1,665
No questions to ask, especially if you (the parent(s)) already have Nexus. Even then, it's less questions for adults than it was 6 years ago
No photo or fingerprints either, which means you CANNOT just use a Nexus machine for the child. You (parents) must still complete the machine process, then approach the NEXUS/Diplomats/Crew line, and wait to be seen by an agent.
Frankly, if there's a line, it's faster to NOT use Nexus if there are passport scanners at your airport of entry. I spent 20 minutes in line at Nexus in YUL once, while all the Canadian passport scanners walked by.
However, it's still great for security, even if I'm redirected to the family line at YOW as if I only had priority access.
Dec 16, 2015, 7:18 pm
#9424
Join Date: Nov 2015
Programs: CM Gold / *A Gold
Posts: 56
This very true, YYZ Nexus machines were a nightmare last week. One couldn't read my card. Switched to a 2nd and the IRIS had a orange dot and was down. By the time I found a working machine everyone had cleared the regular passport scanners.
Dec 16, 2015, 8:51 pm
#9425
Join Date: Oct 2009
Location: YUL
Programs: AC SE (*A Gold), Bonvoy Platinum Elite, Hilton Gold, Amex Platinum / AP Reserve, NEXUS, Global Entry
Posts: 5,691
I'm wondering if someone can give me info on the interview process with a child (specifically, a newborn).
Just submitted his application now, so I have a few weeks to wait. Obviously I take his birth certificate with us, but what kind of questions do they ask? I'm assuming they don't take a photo of him, but I could be mistaken. If they don't, does the card have a big blank spot, or does it have a silhouette of a person? :P
Just submitted his application now, so I have a few weeks to wait. Obviously I take his birth certificate with us, but what kind of questions do they ask? I'm assuming they don't take a photo of him, but I could be mistaken. If they don't, does the card have a big blank spot, or does it have a silhouette of a person? :P
I did this last year at 5 weeks old for the interview - when you're confirmed, call your local office. I was told I didn't need to book an appointment, but that was because my wife had one booked. The agent said to just bring in my son at the same time, as it was a very quick process.
No questions to ask, especially if you (the parent(s)) already have Nexus. Even then, it's less questions for adults than it was 6 years ago
No photo or fingerprints either, which means you CANNOT just use a Nexus machine for the child. You (parents) must still complete the machine process, then approach the NEXUS/Diplomats/Crew line, and wait to be seen by an agent.
No questions to ask, especially if you (the parent(s)) already have Nexus. Even then, it's less questions for adults than it was 6 years ago
No photo or fingerprints either, which means you CANNOT just use a Nexus machine for the child. You (parents) must still complete the machine process, then approach the NEXUS/Diplomats/Crew line, and wait to be seen by an agent.
Dec 17, 2015, 6:57 am
#9426
Join Date: May 2012
Location: YOW
Programs: UA*1K, Marriott Titanium (LTP), Hilton Gold, Hertz PC
Posts: 1,665
Dec 17, 2015, 9:53 am
#9427
Join Date: Oct 2009
Location: YUL
Programs: AC SE (*A Gold), Bonvoy Platinum Elite, Hilton Gold, Amex Platinum / AP Reserve, NEXUS, Global Entry
Posts: 5,691
Dec 17, 2015, 11:15 am
#9428
Join Date: May 2012
Location: YOW
Programs: UA*1K, Marriott Titanium (LTP), Hilton Gold, Hertz PC
Posts: 1,665
Right up there with the passport photo, of a chubby 2-week old whose head I was holding up with my hand while trying to make sure it didn't appear in the photo, valid for 5 years across the world.
Honestly, any male child under 5 could use it. Well, within reason.
Honestly, any male child under 5 could use it. Well, within reason.
Dec 17, 2015, 11:39 am
#9429
Join Date: Aug 2012
Programs: AC E35K, NEXUS
Posts: 4,368
My born-abroad daughter's Canadian citizenship card has a 20-month old head shot on it for all eternity.
Dec 17, 2015, 2:04 pm
#9430
Join Date: Oct 2009
Location: YUL
Programs: AC SE (*A Gold), Bonvoy Platinum Elite, Hilton Gold, Amex Platinum / AP Reserve, NEXUS, Global Entry
Posts: 5,691
Dec 17, 2015, 3:06 pm
#9431
Join Date: Oct 2000
Location: SEA, or BOS, or MUC, or other places (probably connecting). "Detroit, Michigan is in the Eastern time zone."
Programs: DL PM/1MM, AS 100K, NEXUS/GE, CLEAR, Bonvoy Platinum, Hilton Gold
Posts: 1,201
Had my NEXUS interview earlier this week and am now waiting for the physical card.
Until I receive the card, what additional privileges do I have? I was told that I can add my KTN and receive PreCheck before I receive the card.
Would I also be correct in assuming that I can use Global Entry lanes at all eligible airports to enter the US before I receive my card, but not NEXUS lanes to return back to Canada?
Until I receive the card, what additional privileges do I have? I was told that I can add my KTN and receive PreCheck before I receive the card.
Would I also be correct in assuming that I can use Global Entry lanes at all eligible airports to enter the US before I receive my card, but not NEXUS lanes to return back to Canada?
Air entry into the US uses the Global Entry kiosks which take your passport.
TSA Pre requires that your KTN be on your reservation and the name/birthdate to match your GOES enrollment info.
Dec 22, 2015, 3:49 pm
#9432
Join Date: Dec 2015
Posts: 9
Had my NEXUS interview earlier this week and am now waiting for the physical card.
Until I receive the card, what additional privileges do I have? I was told that I can add my KTN and receive PreCheck before I receive the card.
Would I also be correct in assuming that I can use Global Entry lanes at all eligible airports to enter the US before I receive my card, but not NEXUS lanes to return back to Canada?
Until I receive the card, what additional privileges do I have? I was told that I can add my KTN and receive PreCheck before I receive the card.
Would I also be correct in assuming that I can use Global Entry lanes at all eligible airports to enter the US before I receive my card, but not NEXUS lanes to return back to Canada?
Dec 22, 2015, 6:49 pm
#9433
Join Date: Jan 2013
Location: YVR
Posts: 243
I'm sure you can stand using the regular line one more time until you have the card in hand. I personally wouldn't chance it.
Dec 22, 2015, 8:53 pm
#9434
FlyerTalk Evangelist
Join Date: Oct 2006
Location: SFO/SJC
Programs: UA Silver, Marriott Gold, Hilton Gold
Posts: 14,891
As long as you are properly approved in the system, you should be good to go to use GE immediately.
Dec 22, 2015, 9:29 pm
#9435
Join Date: Jul 2010
Location: Surrey, BC
Programs: A few, *G,
Posts: 124
GE is passports & finger prints, the same way pre-check is KTN. A plastic card means nothing, you're either in the system or not. I suppose if they want proof you're entitled to access the shorter queue, the card is necessary.