Mar 3, 2013, 10:24 pm
Last edit by: TWA884
Current NEXUS Information messages can be found in the following thread:
The NEXUS Information Thread
The NEXUS Information Thread
Welcome to the Travel Safety/Security Trusted Travelers Forum Nexus Information Wiki! This resource will appear at the top of every page within this thread to help users learn more about this program.
About NEXUS
NEXUS is designed to expedite the border clearance process for low-risk, pre-approved travellers into Canada and the United States.
The Canadian Border Services Agency (CBSA) and U.S. Customs & Border Patrol (CBP) are cooperating in this joint venture to simplify border crossing for members while enhancing security.
Program benefits
If you are approved to participate in NEXUS, you will receive a membership identification card to use when entering Canada or the United States at all designated NEXUS air, land and marine ports of entry.
Membership will enable airline passengers to save time by:
- using automated self-serve kiosks in dedicated areas at designated international airports;
- using NEXUS/SENTRI lanes at land crossings when/where available. NEXUS lanes entering Canada will likely have a constant red traffic signal. This is to discourage non-NEXUS members from using the lane. Canada-bound NEXUS land crossing operating hours. All occupants must have NEXUS cards when using NEXUS lane entering Canada. At some locations, the NEXUS lane, the inspection booth is not staffed but there should be a call button. When entering US in a NEXUS/SENTRI lane, all occupants must carry either NEXUS, Global Entry, or SENTRI cards (or any combination thereof). Notable exception is Whirlpool Bridge which requires a NEXUS card to open the toll gate on the Canadian side to cross to the US..
- As of 17 MAY 2017 - NEXUS members no longer need to complete a paper CBSA Declaration Card (Form E311) when using a NEXUS self-serve kiosk at any Canadian airport where NEXUS is available. (Refer to post #10421)
- using the Trusted Traveller Canadian Air Transport Security Authority (CATSA) Security Line at major and select medium-sized Canadian airports to expedite airport pre boarding security screening. For detailed information, please visit the CATSA Web site.
Join NEXUS
Here are the steps for becoming a member. There is a non-refundable processing fee of CAN$50 or US$50 per applicant for a five-year membership card.
About NEXUS
Eligibility
How to apply
Enrolment process
Key points about the program as found by forum members:
- NEXUS cardholders must advise of ANY changes to their vital information such as passport numbers/validity, visa status, legal names, primary residence, criminal convictions, and employment if it impacts your eligibility in the program.
- It's normal to find the first in-person NEXUS interview to be months into the future, but a little patience and regular checks on the TTP website almost always yields an interview date much sooner.
- Each person who wants to participate in the NEXUS program must fill out a separate application form. There is no fee for applicants under the age of 18.
- If traveling with non-NEXUS family members NEXUS cardholders are required to use the regular customs lines.
- There is a zero tolerance policy and membership can be terminated for infractions including not having your NEXUS card on you and using the NEXUS lane and not declaring items on your customs declaration card, though members have reported some leniency being granted for such infractions in the past.
- Private companies may offer services for submitting your application and charge an additional processing fee but these extra charges are not part of the official NEXUS application fee. Expedited services offered by such companies will not assist in speeding up the application process.
Updating Passport with Canada for NEXUS
As per CBSA website, updates to passport information can be handled on TTP.
Please note that NEXUS members are not required to report to an Enrolment Centre to update or change their passport information with the CBSA.
Some FT members don't trust instructions provided by CBSA and recommend the following:
Call the Canadian Processing Centre with responsibility for residents of the United States:
After going through the phone tree to reach a Nexus representative, advise them that you need to update your US passport with Canada.
The representative will give you an email address and instructions to scan your updated passport picture page (include your trusted traveler number on the scan) and then email it to a particular email address. I was advised to put the representative's name in the email message so that he could process the update on the Canadian side. He confirmed that any passport update in TTP does not reach Canada. NOTE: FT members have been able to enter Canada without any issues by updating passport online only.
He specifically requested that only the telephone number be posted (and not the email address).
In case the telephone number doesn't work, here's the webpage where the phone number is posted: Canada Border Services Agency - NEXUS - General Information
- 800-842-7647 --- Monday to Friday, 8:30 am to 4:30 pm (Eastern Time)
After going through the phone tree to reach a Nexus representative, advise them that you need to update your US passport with Canada.
The representative will give you an email address and instructions to scan your updated passport picture page (include your trusted traveler number on the scan) and then email it to a particular email address. I was advised to put the representative's name in the email message so that he could process the update on the Canadian side. He confirmed that any passport update in TTP does not reach Canada. NOTE: FT members have been able to enter Canada without any issues by updating passport online only.
He specifically requested that only the telephone number be posted (and not the email address).
In case the telephone number doesn't work, here's the webpage where the phone number is posted: Canada Border Services Agency - NEXUS - General Information
US citizens/residents who have both Global Entry and NEXUS cards and who renew the Global Entry membership whilst their NEXUS card is active, will not be able to renew the NEXUS card until after it expires. The option to do so disappears from the TTP website.
Dear mxzblftspk,
Your NEXUS membership is not set to expire until July 11 2016.
As an approved NEXUS member, you added Global Entry for an additional $100. When you completed your Global Entry application, you received a Global Entry card. When you activated the Global Entry Card, your NEXUS Card was deactivated and the option to renew NEXUS was removed from your account.
If you wish to renew NEXUS, you will have to wait for your NEXUS membership to expire. Once it expires, you will have the option within your TTP online account to renew NEXUS. After you follow all of the steps to become a NEXUS member again, including the completion of an interview at a NEXUS Enrollment Center near the Canadian border, you will receive a new NEXUS card and will have Global Entry benefits at no additional cost.
When your Global Entry account expires 5 years after your application, do not renew it. Global Entry benefits are included with your NEXUS membership.
It is our goal to provide you the best information we have in response to your question. If you follow the information provided in our response, and still need assistance, please reply to this email and we will investigate how we may further assist you.
Thank you again for contacting the CBP INFO Center.
Sincerely,
CBP INFO Center
Your NEXUS membership is not set to expire until July 11 2016.
As an approved NEXUS member, you added Global Entry for an additional $100. When you completed your Global Entry application, you received a Global Entry card. When you activated the Global Entry Card, your NEXUS Card was deactivated and the option to renew NEXUS was removed from your account.
If you wish to renew NEXUS, you will have to wait for your NEXUS membership to expire. Once it expires, you will have the option within your TTP online account to renew NEXUS. After you follow all of the steps to become a NEXUS member again, including the completion of an interview at a NEXUS Enrollment Center near the Canadian border, you will receive a new NEXUS card and will have Global Entry benefits at no additional cost.
When your Global Entry account expires 5 years after your application, do not renew it. Global Entry benefits are included with your NEXUS membership.
It is our goal to provide you the best information we have in response to your question. If you follow the information provided in our response, and still need assistance, please reply to this email and we will investigate how we may further assist you.
Thank you again for contacting the CBP INFO Center.
Sincerely,
CBP INFO Center
Archived: The NEXUS Information Thread
Dec 23, 2015, 5:05 am
#9436
Join Date: Nov 2013
Location: PHL
Programs: AA - Plat, HHonors - Diamond, IHG - Plat, Marriott - Gold, National - Exec, Amtrak - Select, NEXUS
Posts: 1,075
Line dragons sometimes (YYZ T3, I'm talking to you) require a card before allowing access to the GE kiosks.
However, my acceptance letter says the following:
If you enrolled in Global Entry, you may begin using the kiosk immediately.
Now, if you need to use a mode of travel that requires the card (for GE - land and water entrances, for example) you need to get and activate the card. But as soon as you receive your acceptance letter, you can begin using the kiosks for air travel.
However, my acceptance letter says the following:
If you enrolled in Global Entry, you may begin using the kiosk immediately.
Now, if you need to use a mode of travel that requires the card (for GE - land and water entrances, for example) you need to get and activate the card. But as soon as you receive your acceptance letter, you can begin using the kiosks for air travel.
Dec 23, 2015, 11:39 pm
#9437
Join Date: Dec 2015
Posts: 9
I thought originally that you had to activate your Nexus before you could use GE, but apparently that's not the case, according to the acceptance letter.
Tell the "line dragons" when entering US pre-clearance you are Global Entry member and they should let you through (GE members don't have to carry cards). If you tell them you are Nexus, then they may ask to see your card.
Tell the "line dragons" when entering US pre-clearance you are Global Entry member and they should let you through (GE members don't have to carry cards). If you tell them you are Nexus, then they may ask to see your card.
Dec 26, 2015, 5:45 am
#9438
Join Date: Nov 2002
Location: SEA/YVR/BLI
Programs: UA "Lifetime" Gold, AS MVPG100K, OW Emerald, HH Lifetime Diamond, IC Plat, Marriott Gold, Hertz Gold
Posts: 9,490
At YVR a couple of weeks ago they demanded a look at our NEXUS cards to allow us access to the "Global Entry and NEXUS" line. We explained we don't have a GE card (just imbedded in our passports) and it would have been annoying to be denied access.
Dec 26, 2015, 11:17 pm
#9439
Join Date: Apr 2002
Location: +61
Programs: SQ*PPS, QF-WP1 & LTG, VA-Gold, Marriott*LTT, Hilton*Gold, Accor*Platinum
Posts: 5,735
Nexus holder, with a fresh 10-year Canadian passport.
* Live outside US/Canada
* Flying into the US soon
* Can I use Global Entry even though my passport details aren't pushed over to the nexus card yet?
* More importantly, is there any way to update my passport details without going to an enrolment centre?
(Of course the official website only speaks about Nexus, not Global Entry)
* Live outside US/Canada
* Flying into the US soon
* Can I use Global Entry even though my passport details aren't pushed over to the nexus card yet?
* More importantly, is there any way to update my passport details without going to an enrolment centre?
(Of course the official website only speaks about Nexus, not Global Entry)
Last edited by shuuy; Dec 26, 2015 at 11:24 pm
Dec 27, 2015, 10:11 am
#9440
Join Date: Jan 2013
Location: YVR
Posts: 243
* More importantly, is there any way to update my passport details without going to an enrolment centre?
(Of course the official website only speaks about Nexus, not Global Entry)
(Of course the official website only speaks about Nexus, not Global Entry)
Dec 27, 2015, 2:43 pm
#9441
Join Date: Apr 2002
Location: +61
Programs: SQ*PPS, QF-WP1 & LTG, VA-Gold, Marriott*LTT, Hilton*Gold, Accor*Platinum
Posts: 5,735
My GOES doesn't have the option for updating passport details, though?
Dec 28, 2015, 4:39 am
#9442
Join Date: Dec 2011
Location: TBD
Programs: AA since 1988 (ex-elite status); Alaska; Hilton Diamond
Posts: 497
Yes it does. You update your information all in one place, address etc. Look for it you will find it.
FYI I am the same: I live outside the US/Canada, am a Nexus member, got a new passport while outside the US, updated my GOES information and nervously went to the GE machines when I flew into BOS a month or so later and used the machines with no problems.
What I do worry about is renewing my Nexus! I am not sure I'll be able to because if interview is required I won't necessarily be able to get to a border office for it. To be fair, I don't use Nexus much any more (I used to), but I do want to keep GE.
FYI I am the same: I live outside the US/Canada, am a Nexus member, got a new passport while outside the US, updated my GOES information and nervously went to the GE machines when I flew into BOS a month or so later and used the machines with no problems.
What I do worry about is renewing my Nexus! I am not sure I'll be able to because if interview is required I won't necessarily be able to get to a border office for it. To be fair, I don't use Nexus much any more (I used to), but I do want to keep GE.
Dec 29, 2015, 12:45 pm
#9444
Join Date: Jun 2012
Posts: 446
This is a silly question, and can probably guess the answer anyway, but..
For a child's enrollment interview.. Do they need to be physically present? I know there's only a 0.000001% chance that they don't need to be, but it would make life so much easier if I didn't need to take him.
For a child's enrollment interview.. Do they need to be physically present? I know there's only a 0.000001% chance that they don't need to be, but it would make life so much easier if I didn't need to take him.
Dec 29, 2015, 1:22 pm
#9445
Join Date: Jan 2011
Location: YVR to SEA
Posts: 2,535
They need to take photo of the child, so yes they need to be there
Dec 29, 2015, 2:13 pm
#9446
Join Date: Oct 2009
Location: YUL
Programs: AC SE (*A Gold), Bonvoy Platinum Elite, Hilton Gold, Amex Platinum / AP Reserve, NEXUS, Global Entry
Posts: 5,691
Dec 29, 2015, 6:07 pm
#9447
Join Date: Aug 2012
Programs: AC E35K, NEXUS
Posts: 4,368
Since getting my NEXUS, it's been a wonderful couple of years not having to line up at YYZ preclearance.
On my next crossing, however, I will need to apply for TN authorization for a US contract.
Is anyone able to clarify for me what I do on the day I apply for the TN? My guess would be to use the non-NEXUS path, speak to an officer and request TN processing. (OR would I use the GE machine, click "other" when it says Business or Pleasure, and have it refer me to secondary? OR is there another office?)
Then, if I am successful in obtaining the TN, how do I update my NEXUS to show that status? Since I have passed the NEXUS office by the time I encounter CBP, I presume that I login to GOES and try to update the TN there, and visit the NEXUS office next time I go through?
Thanks.
On my next crossing, however, I will need to apply for TN authorization for a US contract.
Is anyone able to clarify for me what I do on the day I apply for the TN? My guess would be to use the non-NEXUS path, speak to an officer and request TN processing. (OR would I use the GE machine, click "other" when it says Business or Pleasure, and have it refer me to secondary? OR is there another office?)
Then, if I am successful in obtaining the TN, how do I update my NEXUS to show that status? Since I have passed the NEXUS office by the time I encounter CBP, I presume that I login to GOES and try to update the TN there, and visit the NEXUS office next time I go through?
Thanks.
Dec 29, 2015, 9:07 pm
#9448
Join Date: Nov 2011
Programs: AC*P25K, NEXUS
Posts: 22
Since getting my NEXUS, it's been a wonderful couple of years not having to line up at YYZ preclearance.
On my next crossing, however, I will need to apply for TN authorization for a US contract.
Is anyone able to clarify for me what I do on the day I apply for the TN? My guess would be to use the non-NEXUS path, speak to an officer and request TN processing. (OR would I use the GE machine, click "other" when it says Business or Pleasure, and have it refer me to secondary? OR is there another office?)
Then, if I am successful in obtaining the TN, how do I update my NEXUS to show that status? Since I have passed the NEXUS office by the time I encounter CBP, I presume that I login to GOES and try to update the TN there, and visit the NEXUS office next time I go through?
Thanks.
On my next crossing, however, I will need to apply for TN authorization for a US contract.
Is anyone able to clarify for me what I do on the day I apply for the TN? My guess would be to use the non-NEXUS path, speak to an officer and request TN processing. (OR would I use the GE machine, click "other" when it says Business or Pleasure, and have it refer me to secondary? OR is there another office?)
Then, if I am successful in obtaining the TN, how do I update my NEXUS to show that status? Since I have passed the NEXUS office by the time I encounter CBP, I presume that I login to GOES and try to update the TN there, and visit the NEXUS office next time I go through?
Thanks.
In my case, I was working in the US and updated my work visa to a different status. I visited the NEXUS office to have them update my documentation - they added the new document, but they forgot to remove the old one. A few weeks later once the old document officially expired, I was flagged at the machines and sent to secondary where they ran a criminal check on me and inspected my bags. I was told that I should visit a NEXUS office and update my documents as soon as possible so that I would be in compliance.
Dec 30, 2015, 9:56 am
#9449
Join Date: May 2005
Location: SEA
Programs: AS; Hyatt Globalist; Hilton Gold; NEXUS
Posts: 979
Are we at the point where TSA will consistently recognize NEXUS cards as valid ID when clearing security checkpoints?
The reason I ask is because REAL ID is going to cause WA state driver licenses from being accepted at some point down the road. I'd prefer to use my NEXUS card to clear security rather than going through the expense of purchasing the EDL and the annoyance of having to carry a license with RFID around with me at all times.
I would expect this to be less of an issue at SEA, but I worry that at smaller airports not near the Canadian border, this could potentially be an issue. Any recent experiences with this?
The reason I ask is because REAL ID is going to cause WA state driver licenses from being accepted at some point down the road. I'd prefer to use my NEXUS card to clear security rather than going through the expense of purchasing the EDL and the annoyance of having to carry a license with RFID around with me at all times.
I would expect this to be less of an issue at SEA, but I worry that at smaller airports not near the Canadian border, this could potentially be an issue. Any recent experiences with this?
Dec 30, 2015, 4:40 pm
#9450
Join Date: Nov 2013
Location: PHL
Programs: AA - Plat, HHonors - Diamond, IHG - Plat, Marriott - Gold, National - Exec, Amtrak - Select, NEXUS
Posts: 1,075
I have used my NEXUS card over 150 times at various US airports in the past 2 years and I have not had one TSA ID checker make the slightest comment about it, even at very small airports.