Mar 3, 2013, 10:24 pm
Last edit by: TWA884
Current NEXUS Information messages can be found in the following thread:
The NEXUS Information Thread
The NEXUS Information Thread
Welcome to the Travel Safety/Security Trusted Travelers Forum Nexus Information Wiki! This resource will appear at the top of every page within this thread to help users learn more about this program.
About NEXUS
NEXUS is designed to expedite the border clearance process for low-risk, pre-approved travellers into Canada and the United States.
The Canadian Border Services Agency (CBSA) and U.S. Customs & Border Patrol (CBP) are cooperating in this joint venture to simplify border crossing for members while enhancing security.
Program benefits
If you are approved to participate in NEXUS, you will receive a membership identification card to use when entering Canada or the United States at all designated NEXUS air, land and marine ports of entry.
Membership will enable airline passengers to save time by:
- using automated self-serve kiosks in dedicated areas at designated international airports;
- using NEXUS/SENTRI lanes at land crossings when/where available. NEXUS lanes entering Canada will likely have a constant red traffic signal. This is to discourage non-NEXUS members from using the lane. Canada-bound NEXUS land crossing operating hours. All occupants must have NEXUS cards when using NEXUS lane entering Canada. At some locations, the NEXUS lane, the inspection booth is not staffed but there should be a call button. When entering US in a NEXUS/SENTRI lane, all occupants must carry either NEXUS, Global Entry, or SENTRI cards (or any combination thereof). Notable exception is Whirlpool Bridge which requires a NEXUS card to open the toll gate on the Canadian side to cross to the US..
- As of 17 MAY 2017 - NEXUS members no longer need to complete a paper CBSA Declaration Card (Form E311) when using a NEXUS self-serve kiosk at any Canadian airport where NEXUS is available. (Refer to post #10421)
- using the Trusted Traveller Canadian Air Transport Security Authority (CATSA) Security Line at major and select medium-sized Canadian airports to expedite airport pre boarding security screening. For detailed information, please visit the CATSA Web site.
Join NEXUS
Here are the steps for becoming a member. There is a non-refundable processing fee of CAN$50 or US$50 per applicant for a five-year membership card.
About NEXUS
Eligibility
How to apply
Enrolment process
Key points about the program as found by forum members:
- NEXUS cardholders must advise of ANY changes to their vital information such as passport numbers/validity, visa status, legal names, primary residence, criminal convictions, and employment if it impacts your eligibility in the program.
- It's normal to find the first in-person NEXUS interview to be months into the future, but a little patience and regular checks on the TTP website almost always yields an interview date much sooner.
- Each person who wants to participate in the NEXUS program must fill out a separate application form. There is no fee for applicants under the age of 18.
- If traveling with non-NEXUS family members NEXUS cardholders are required to use the regular customs lines.
- There is a zero tolerance policy and membership can be terminated for infractions including not having your NEXUS card on you and using the NEXUS lane and not declaring items on your customs declaration card, though members have reported some leniency being granted for such infractions in the past.
- Private companies may offer services for submitting your application and charge an additional processing fee but these extra charges are not part of the official NEXUS application fee. Expedited services offered by such companies will not assist in speeding up the application process.
Updating Passport with Canada for NEXUS
As per CBSA website, updates to passport information can be handled on TTP.
Please note that NEXUS members are not required to report to an Enrolment Centre to update or change their passport information with the CBSA.
Some FT members don't trust instructions provided by CBSA and recommend the following:
Call the Canadian Processing Centre with responsibility for residents of the United States:
After going through the phone tree to reach a Nexus representative, advise them that you need to update your US passport with Canada.
The representative will give you an email address and instructions to scan your updated passport picture page (include your trusted traveler number on the scan) and then email it to a particular email address. I was advised to put the representative's name in the email message so that he could process the update on the Canadian side. He confirmed that any passport update in TTP does not reach Canada. NOTE: FT members have been able to enter Canada without any issues by updating passport online only.
He specifically requested that only the telephone number be posted (and not the email address).
In case the telephone number doesn't work, here's the webpage where the phone number is posted: Canada Border Services Agency - NEXUS - General Information
- 800-842-7647 --- Monday to Friday, 8:30 am to 4:30 pm (Eastern Time)
After going through the phone tree to reach a Nexus representative, advise them that you need to update your US passport with Canada.
The representative will give you an email address and instructions to scan your updated passport picture page (include your trusted traveler number on the scan) and then email it to a particular email address. I was advised to put the representative's name in the email message so that he could process the update on the Canadian side. He confirmed that any passport update in TTP does not reach Canada. NOTE: FT members have been able to enter Canada without any issues by updating passport online only.
He specifically requested that only the telephone number be posted (and not the email address).
In case the telephone number doesn't work, here's the webpage where the phone number is posted: Canada Border Services Agency - NEXUS - General Information
US citizens/residents who have both Global Entry and NEXUS cards and who renew the Global Entry membership whilst their NEXUS card is active, will not be able to renew the NEXUS card until after it expires. The option to do so disappears from the TTP website.
Dear mxzblftspk,
Your NEXUS membership is not set to expire until July 11 2016.
As an approved NEXUS member, you added Global Entry for an additional $100. When you completed your Global Entry application, you received a Global Entry card. When you activated the Global Entry Card, your NEXUS Card was deactivated and the option to renew NEXUS was removed from your account.
If you wish to renew NEXUS, you will have to wait for your NEXUS membership to expire. Once it expires, you will have the option within your TTP online account to renew NEXUS. After you follow all of the steps to become a NEXUS member again, including the completion of an interview at a NEXUS Enrollment Center near the Canadian border, you will receive a new NEXUS card and will have Global Entry benefits at no additional cost.
When your Global Entry account expires 5 years after your application, do not renew it. Global Entry benefits are included with your NEXUS membership.
It is our goal to provide you the best information we have in response to your question. If you follow the information provided in our response, and still need assistance, please reply to this email and we will investigate how we may further assist you.
Thank you again for contacting the CBP INFO Center.
Sincerely,
CBP INFO Center
Your NEXUS membership is not set to expire until July 11 2016.
As an approved NEXUS member, you added Global Entry for an additional $100. When you completed your Global Entry application, you received a Global Entry card. When you activated the Global Entry Card, your NEXUS Card was deactivated and the option to renew NEXUS was removed from your account.
If you wish to renew NEXUS, you will have to wait for your NEXUS membership to expire. Once it expires, you will have the option within your TTP online account to renew NEXUS. After you follow all of the steps to become a NEXUS member again, including the completion of an interview at a NEXUS Enrollment Center near the Canadian border, you will receive a new NEXUS card and will have Global Entry benefits at no additional cost.
When your Global Entry account expires 5 years after your application, do not renew it. Global Entry benefits are included with your NEXUS membership.
It is our goal to provide you the best information we have in response to your question. If you follow the information provided in our response, and still need assistance, please reply to this email and we will investigate how we may further assist you.
Thank you again for contacting the CBP INFO Center.
Sincerely,
CBP INFO Center
Archived: The NEXUS Information Thread
Oct 2, 2014, 7:35 am
#8746
Join Date: Jul 2010
Location: WAS
Programs: UA Silver, Marriott Titanium, Nexus, GE
Posts: 2,125
I have to say that I was always quite impressed that the Nexus machines could match me to anyone in the database. I don't actually think this is that hard though, apparently some near-term facial recognition technology can use iris identification at a distance.
I always carry the card, but it's not helpful as the photo is of such low quality. It looks like it was taken by a 6th grader with a webcam from the year 2000.
I always carry the card, but it's not helpful as the photo is of such low quality. It looks like it was taken by a 6th grader with a webcam from the year 2000.
Oct 2, 2014, 8:51 am
#8747
Join Date: Oct 2009
Location: YUL
Programs: AC SE (*A Gold), Bonvoy Platinum Elite, Hilton Gold, Amex Platinum / AP Reserve, NEXUS, Global Entry
Posts: 5,691
Oct 2, 2014, 9:05 am
#8748
Join Date: Jul 2010
Location: WAS
Programs: UA Silver, Marriott Titanium, Nexus, GE
Posts: 2,125
I mean I wish I could post it, it's so hilarious. The guy just sort of held the webcam up haphazardly.
My face only takes up the lower half or third of the photo box, it's at an angle, dimly lit, and slightly out of focus. Pretty hilarious.
My face only takes up the lower half or third of the photo box, it's at an angle, dimly lit, and slightly out of focus. Pretty hilarious.
Oct 2, 2014, 9:08 am
#8749
FlyerTalk Evangelist
Join Date: Nov 2009
Location: Northeast Kansas | Colorado Native
Programs: Amex Gold/Plat, UA *G, Hyatt Globalist, Marriott LT Gold, NEXUS, TSA Disparager Unobtanium
Posts: 21,607
That's exactly how my NEXUS card looks. The CBSA agent at YEG who did my interview picked up the logitech webcam that they were using at the time and took one shot. My pic, though in focus, is not even close to being aligned with the box. Have had a few TSA clerks try to refuse it as ID- they think its fake!
Oct 2, 2014, 9:23 am
#8750
Join Date: Oct 2009
Location: YUL
Programs: AC SE (*A Gold), Bonvoy Platinum Elite, Hilton Gold, Amex Platinum / AP Reserve, NEXUS, Global Entry
Posts: 5,691
That's exactly how my NEXUS card looks. The CBSA agent at YEG who did my interview picked up the logitech webcam that they were using at the time and took one shot. My pic, though in focus, is not even close to being aligned with the box. Have had a few TSA clerks try to refuse it as ID- they think its fake!
Oct 2, 2014, 10:51 am
#8751
Join Date: Jul 2012
Posts: 10
Hi everyone. Have a question for you. Early July I applied to get my newborn son's Nexus and since then I haven't received any info nor updates. I applied using only his birth certificate (didn't have his passport at that time). Question is, should I apply again? I can't update my son's info with his new passport and no one from Nexus have sent me anything yet. His status says "pending review". When my wife and I applied, we got the first email less than a month after doing it. Any feedback is appreciated!!! Thanks!
Oct 2, 2014, 11:51 am
#8752
FlyerTalk Evangelist
Join Date: Aug 2005
Location: Chicago
Posts: 11,513
Hi everyone. Have a question for you. Early July I applied to get my newborn son's Nexus and since then I haven't received any info nor updates. I applied using only his birth certificate (didn't have his passport at that time). Question is, should I apply again? I can't update my son's info with his new passport and no one from Nexus have sent me anything yet. His status says "pending review". When my wife and I applied, we got the first email less than a month after doing it. Any feedback is appreciated!!! Thanks!
Oct 2, 2014, 2:35 pm
#8753
Join Date: Dec 2013
Location: Queens!
Programs: Alaska Mileage Plan, Marriott Bonvoy, NEXUS
Posts: 334
Upper bound on normal time for status change post interview?
I had my Nexus interview early this morning and was told that I was approved, had my fingerprints taken and irises photographed, etc. My status is still "interview scheduled." I've seen reports that the status sometimes changes in as little as a few minutes after the interview; how long should I give it before I follow up? Normally I wouldn't be antsy but I'm flying to Canada a week from Monday, so I'm hoping to have the card (or at least the KTN) by then. Thanks, everyone.
Last edited by Kufat; Oct 2, 2014 at 2:43 pm
Oct 2, 2014, 10:10 pm
#8754
Join Date: Sep 2014
Posts: 4
I had my Nexus interview early this morning and was told that I was approved, had my fingerprints taken and irises photographed, etc. My status is still "interview scheduled." I've seen reports that the status sometimes changes in as little as a few minutes after the interview; how long should I give it before I follow up? Normally I wouldn't be antsy but I'm flying to Canada a week from Monday, so I'm hoping to have the card (or at least the KTN) by then. Thanks, everyone.
Hi KUFAT,
i had the exact problem so after 3 days of it still showing as interview i call the call center and she told me to go to the GE center so i went in and it was fixed she forgot to submit my application,as soon as i walk out of the center i had already received a email to check my global account....so if i were you i will just walk in the center to check out was is going on...
Oct 3, 2014, 1:54 am
#8755
Join Date: Apr 2011
Location: USA - HNL, SEA, DEN, ORD, MCO, and all points inbetween
Programs: Way too many!
Posts: 1,188
That's exactly how my NEXUS card looks. The CBSA agent at YEG who did my interview picked up the logitech webcam that they were using at the time and took one shot. My pic, though in focus, is not even close to being aligned with the box. Have had a few TSA clerks try to refuse it as ID- they think its fake!
Oct 3, 2014, 7:33 am
#8756
Join Date: Sep 2014
Location: YYZ/TPA/MCO
Posts: 101
I had my Nexus interview early this morning and was told that I was approved, had my fingerprints taken and irises photographed, etc. My status is still "interview scheduled." I've seen reports that the status sometimes changes in as little as a few minutes after the interview; how long should I give it before I follow up? Normally I wouldn't be antsy but I'm flying to Canada a week from Monday, so I'm hoping to have the card (or at least the KTN) by then. Thanks, everyone.
Oct 3, 2014, 10:53 am
#8758
Join Date: Dec 2013
Location: Queens!
Programs: Alaska Mileage Plan, Marriott Bonvoy, NEXUS
Posts: 334
Hi KUFAT,
i had the exact problem so after 3 days of it still showing as interview i call the call center and she told me to go to the GE center so i went in and it was fixed she forgot to submit my application,as soon as i walk out of the center i had already received a email to check my global account....so if i were you i will just walk in the center to check out was is going on...
i had the exact problem so after 3 days of it still showing as interview i call the call center and she told me to go to the GE center so i went in and it was fixed she forgot to submit my application,as soon as i walk out of the center i had already received a email to check my global account....so if i were you i will just walk in the center to check out was is going on...
(I couldn't go in person because the location is hours away from here.)
Oct 3, 2014, 12:33 pm
#8759
Join Date: Mar 2013
Programs: UA 1MM; Marriott LT Titanium
Posts: 678
Is there a way to cancel an application and get the $50 refunded? I've just read that it takes awhile for the application to be processed and am regretting the decision to apply.
Oct 3, 2014, 12:38 pm
#8760
Join Date: Nov 2013
Location: PHL
Programs: AA - Plat, HHonors - Diamond, IHG - Plat, Marriott - Gold, National - Exec, Amtrak - Select, NEXUS
Posts: 1,075