Mar 3, 2013, 10:24 pm
Last edit by: TWA884
Current NEXUS Information messages can be found in the following thread:
The NEXUS Information Thread
The NEXUS Information Thread
Welcome to the Travel Safety/Security Trusted Travelers Forum Nexus Information Wiki! This resource will appear at the top of every page within this thread to help users learn more about this program.
About NEXUS
NEXUS is designed to expedite the border clearance process for low-risk, pre-approved travellers into Canada and the United States.
The Canadian Border Services Agency (CBSA) and U.S. Customs & Border Patrol (CBP) are cooperating in this joint venture to simplify border crossing for members while enhancing security.
Program benefits
If you are approved to participate in NEXUS, you will receive a membership identification card to use when entering Canada or the United States at all designated NEXUS air, land and marine ports of entry.
Membership will enable airline passengers to save time by:
- using automated self-serve kiosks in dedicated areas at designated international airports;
- using NEXUS/SENTRI lanes at land crossings when/where available. NEXUS lanes entering Canada will likely have a constant red traffic signal. This is to discourage non-NEXUS members from using the lane. Canada-bound NEXUS land crossing operating hours. All occupants must have NEXUS cards when using NEXUS lane entering Canada. At some locations, the NEXUS lane, the inspection booth is not staffed but there should be a call button. When entering US in a NEXUS/SENTRI lane, all occupants must carry either NEXUS, Global Entry, or SENTRI cards (or any combination thereof). Notable exception is Whirlpool Bridge which requires a NEXUS card to open the toll gate on the Canadian side to cross to the US..
- As of 17 MAY 2017 - NEXUS members no longer need to complete a paper CBSA Declaration Card (Form E311) when using a NEXUS self-serve kiosk at any Canadian airport where NEXUS is available. (Refer to post #10421)
- using the Trusted Traveller Canadian Air Transport Security Authority (CATSA) Security Line at major and select medium-sized Canadian airports to expedite airport pre boarding security screening. For detailed information, please visit the CATSA Web site.
Join NEXUS
Here are the steps for becoming a member. There is a non-refundable processing fee of CAN$50 or US$50 per applicant for a five-year membership card.
About NEXUS
Eligibility
How to apply
Enrolment process
Key points about the program as found by forum members:
- NEXUS cardholders must advise of ANY changes to their vital information such as passport numbers/validity, visa status, legal names, primary residence, criminal convictions, and employment if it impacts your eligibility in the program.
- It's normal to find the first in-person NEXUS interview to be months into the future, but a little patience and regular checks on the TTP website almost always yields an interview date much sooner.
- Each person who wants to participate in the NEXUS program must fill out a separate application form. There is no fee for applicants under the age of 18.
- If traveling with non-NEXUS family members NEXUS cardholders are required to use the regular customs lines.
- There is a zero tolerance policy and membership can be terminated for infractions including not having your NEXUS card on you and using the NEXUS lane and not declaring items on your customs declaration card, though members have reported some leniency being granted for such infractions in the past.
- Private companies may offer services for submitting your application and charge an additional processing fee but these extra charges are not part of the official NEXUS application fee. Expedited services offered by such companies will not assist in speeding up the application process.
Updating Passport with Canada for NEXUS
As per CBSA website, updates to passport information can be handled on TTP.
Please note that NEXUS members are not required to report to an Enrolment Centre to update or change their passport information with the CBSA.
Some FT members don't trust instructions provided by CBSA and recommend the following:
Call the Canadian Processing Centre with responsibility for residents of the United States:
After going through the phone tree to reach a Nexus representative, advise them that you need to update your US passport with Canada.
The representative will give you an email address and instructions to scan your updated passport picture page (include your trusted traveler number on the scan) and then email it to a particular email address. I was advised to put the representative's name in the email message so that he could process the update on the Canadian side. He confirmed that any passport update in TTP does not reach Canada. NOTE: FT members have been able to enter Canada without any issues by updating passport online only.
He specifically requested that only the telephone number be posted (and not the email address).
In case the telephone number doesn't work, here's the webpage where the phone number is posted: Canada Border Services Agency - NEXUS - General Information
- 800-842-7647 --- Monday to Friday, 8:30 am to 4:30 pm (Eastern Time)
After going through the phone tree to reach a Nexus representative, advise them that you need to update your US passport with Canada.
The representative will give you an email address and instructions to scan your updated passport picture page (include your trusted traveler number on the scan) and then email it to a particular email address. I was advised to put the representative's name in the email message so that he could process the update on the Canadian side. He confirmed that any passport update in TTP does not reach Canada. NOTE: FT members have been able to enter Canada without any issues by updating passport online only.
He specifically requested that only the telephone number be posted (and not the email address).
In case the telephone number doesn't work, here's the webpage where the phone number is posted: Canada Border Services Agency - NEXUS - General Information
US citizens/residents who have both Global Entry and NEXUS cards and who renew the Global Entry membership whilst their NEXUS card is active, will not be able to renew the NEXUS card until after it expires. The option to do so disappears from the TTP website.
Dear mxzblftspk,
Your NEXUS membership is not set to expire until July 11 2016.
As an approved NEXUS member, you added Global Entry for an additional $100. When you completed your Global Entry application, you received a Global Entry card. When you activated the Global Entry Card, your NEXUS Card was deactivated and the option to renew NEXUS was removed from your account.
If you wish to renew NEXUS, you will have to wait for your NEXUS membership to expire. Once it expires, you will have the option within your TTP online account to renew NEXUS. After you follow all of the steps to become a NEXUS member again, including the completion of an interview at a NEXUS Enrollment Center near the Canadian border, you will receive a new NEXUS card and will have Global Entry benefits at no additional cost.
When your Global Entry account expires 5 years after your application, do not renew it. Global Entry benefits are included with your NEXUS membership.
It is our goal to provide you the best information we have in response to your question. If you follow the information provided in our response, and still need assistance, please reply to this email and we will investigate how we may further assist you.
Thank you again for contacting the CBP INFO Center.
Sincerely,
CBP INFO Center
Your NEXUS membership is not set to expire until July 11 2016.
As an approved NEXUS member, you added Global Entry for an additional $100. When you completed your Global Entry application, you received a Global Entry card. When you activated the Global Entry Card, your NEXUS Card was deactivated and the option to renew NEXUS was removed from your account.
If you wish to renew NEXUS, you will have to wait for your NEXUS membership to expire. Once it expires, you will have the option within your TTP online account to renew NEXUS. After you follow all of the steps to become a NEXUS member again, including the completion of an interview at a NEXUS Enrollment Center near the Canadian border, you will receive a new NEXUS card and will have Global Entry benefits at no additional cost.
When your Global Entry account expires 5 years after your application, do not renew it. Global Entry benefits are included with your NEXUS membership.
It is our goal to provide you the best information we have in response to your question. If you follow the information provided in our response, and still need assistance, please reply to this email and we will investigate how we may further assist you.
Thank you again for contacting the CBP INFO Center.
Sincerely,
CBP INFO Center
Archived: The NEXUS Information Thread
Oct 10, 2014, 7:57 am
#8791
FlyerTalk Evangelist
Join Date: Oct 2006
Location: SFO/SJC
Programs: UA Silver, Marriott Gold, Hilton Gold
Posts: 14,891
The APC kiosk's for Canada require the form as well. Haven't used the US ones, but I believe those don't require paper declaration cards either - like GE, they just print a receipt.
Oct 10, 2014, 7:58 am
#8792
Join Date: Sep 2014
Posts: 72
I am a US citizen. About 4 weeks ago I completed my application to renew my Nexus card. At the same time I realized my Passport was going to expire in a couple months. At that time I also mailed my application to renew my passport. Yesterday I received my new passport which expires in 2024. Now my current Nexus card and application both have my old passport associated with them. I do not see a way I can update this in GOES. Since my Nexus application is in "Pending Review" status, when it is reviewed the reviewer will see my old passport not my new one. What is the proper thing for me to do in this situation? Is there someone I can call?
I have had a valid Nexus card since 2009 which expires in December 2014. Does the statement in the letter mean I cannot use the Nexus lane when I go to my interview? The last thing I want to do is violate some technical requirement of the program and lose my Nexus privileges. I would be driving to an enrollment center in Canada from the US.
Can anyone elaborate on how I should handle this situation?
Oct 10, 2014, 8:16 am
#8793
Join Date: Aug 2012
Programs: AC E35K, NEXUS
Posts: 4,368
I'm just fingers with an opinion but the letter says you are not authorized to use the NEXUS lanes UNTIL you have the card. I would say that as you DO have a NEXUS card, you ARE authorized to use the NEXUS lanes. The letter does not say until you receive a NEW card. That's my amateur hair-splitting read.
Others may post the same or the opposite opinion here. End of the day, you have to decide for yourself. If you remain worried there may be issues with the enforcement, you should call the office and hope that a human will answer. (Even so, take down their name or ID, because the officer at the border may still have the opposite position on it. There seem to be so many different interpretations by different personnel.)
The only guaranteed no-hassle way is to cross as non-NEXUS and if you're lucky, you'll be going at a low-traffic time of day and the non-NEXUS lanes will be fast anyway. This may all be moot if you can't get an interview before December, in which case you're non-NEXUS at that time.
Others may post the same or the opposite opinion here. End of the day, you have to decide for yourself. If you remain worried there may be issues with the enforcement, you should call the office and hope that a human will answer. (Even so, take down their name or ID, because the officer at the border may still have the opposite position on it. There seem to be so many different interpretations by different personnel.)
The only guaranteed no-hassle way is to cross as non-NEXUS and if you're lucky, you'll be going at a low-traffic time of day and the non-NEXUS lanes will be fast anyway. This may all be moot if you can't get an interview before December, in which case you're non-NEXUS at that time.
Oct 10, 2014, 8:28 am
#8794
Join Date: Sep 2014
Posts: 72
I'm just fingers with an opinion but the letter says you are not authorized to use the NEXUS lanes UNTIL you have the card. I would say that as you DO have a NEXUS card, you ARE authorized to use the NEXUS lanes. The letter does not say until you receive a NEW card. That's my amateur hair-splitting read.
Others may post the same or the opposite opinion here. End of the day, you have to decide for yourself. If you remain worried there may be issues with the enforcement, you should call the office and hope that a human will answer. (Even so, take down their name or ID, because the officer at the border may still have the opposite position on it. There seem to be so many different interpretations by different personnel.)
The only guaranteed no-hassle way is to cross as non-NEXUS and if you're lucky, you'll be going at a low-traffic time of day and the non-NEXUS lanes will be fast anyway. This may all be moot if you can't get an interview before December, in which case you're non-NEXUS at that time.
Others may post the same or the opposite opinion here. End of the day, you have to decide for yourself. If you remain worried there may be issues with the enforcement, you should call the office and hope that a human will answer. (Even so, take down their name or ID, because the officer at the border may still have the opposite position on it. There seem to be so many different interpretations by different personnel.)
The only guaranteed no-hassle way is to cross as non-NEXUS and if you're lucky, you'll be going at a low-traffic time of day and the non-NEXUS lanes will be fast anyway. This may all be moot if you can't get an interview before December, in which case you're non-NEXUS at that time.
Oct 10, 2014, 12:39 pm
#8795
Join Date: Jun 2012
Posts: 446
I'm just fingers with an opinion but the letter says you are not authorized to use the NEXUS lanes UNTIL you have the card. I would say that as you DO have a NEXUS card, you ARE authorized to use the NEXUS lanes. The letter does not say until you receive a NEW card. That's my amateur hair-splitting read.
Either think about it logically, with the addition of other people's opinions/experiences and continue to use it, or don't. The fact remains, your current card is still valid. Why wouldn't you be able to use it?
I'm not aware of anywhere that it's written one way or the other, and one could argue it if it ever caused an issue.
Up to you.
Oct 10, 2014, 3:02 pm
#8796
Join Date: Sep 2014
Posts: 13
I'm wondering if anyone has ever successfully changed their last name on their NEXUS card. I recently got married and it's been months trying to go through hoops with CBP and CBSA. Some people at CBSA have suggested that I probably should just re-apply but they're not sure how that will affect things.
Oct 11, 2014, 8:59 am
#8797
Join Date: Jan 2013
Location: YVR
Posts: 243
Odder still is how CATSA isn't accepting CANPASS members, who *have* been vetted by Canadian authorities, for priority security screening.
Effectively CATSA's requirement for access to the priority security lineup at Canadian airports is having been approved by the U.S. CBP as a trusted traveler. Approval by CBSA counts for nothing.
Last edited by Kiraly; Oct 11, 2014 at 5:19 pm
Oct 11, 2014, 9:26 am
#8798
Join Date: Apr 2012
Location: Canada
Programs: AC E50k, A3*G, UA*S, MR Titanium, HHonors Gold, Carlson Gold, NEXUS
Posts: 3,669
Wirelessly posted (Mozilla/5.0 (BB10; Touch) AppleWebKit/537.35+ (KHTML, like Gecko) Version/10.2.1.3247 Mobile Safari/537.35+)
It looks like a Nexus kiosk except there's this part at waist-level where you enter your card (face up), in a similar style to GE machines. It didn't seem to give any indication it knew my card was there, so I moved it around a bit until it asked me to look into the mirrors. Those seem to be positioned quite a bit lower than I remember, but they may have been adjustable.
All in all, though, I'm not a fan, since it means I now have the added step of reaching into my carry on for the card, taking it out of the sleeve, putting it in, putting it back in the sleeve, and putting it back in my carry on. Only a few seconds of work, but still annoying
Originally Posted by xero9
I haven't heard anyone mention it yet, but has anyone been to Ottawa and experienced the new NEXUS kiosks? I'm interested to see what they look like and how they perform.
I have an upcoming trip at YTZ in December, which hopefully those ones are swapped out by then.
I have an upcoming trip at YTZ in December, which hopefully those ones are swapped out by then.
All in all, though, I'm not a fan, since it means I now have the added step of reaching into my carry on for the card, taking it out of the sleeve, putting it in, putting it back in the sleeve, and putting it back in my carry on. Only a few seconds of work, but still annoying
Oct 11, 2014, 7:22 pm
#8799
Join Date: Jun 2012
Posts: 446
It looks like a Nexus kiosk except there's this part at waist-level where you enter your card (face up), in a similar style to GE machines. It didn't seem to give any indication it knew my card was there, so I moved it around a bit until it asked me to look into the mirrors. Those seem to be positioned quite a bit lower than I remember, but they may have been adjustable.
All in all, though, I'm not a fan, since it means I now have the added step of reaching into my carry on for the card, taking it out of the sleeve, putting it in, putting it back in the sleeve, and putting it back in my carry on. Only a few seconds of work, but still annoying
All in all, though, I'm not a fan, since it means I now have the added step of reaching into my carry on for the card, taking it out of the sleeve, putting it in, putting it back in the sleeve, and putting it back in my carry on. Only a few seconds of work, but still annoying
I will make it my routine to have my card out while I'm waiting to disembark the aircraft, seeing as the paper form is still required anything. If I have to hold it, I might as well hold my NEXUS card!
Oct 12, 2014, 8:13 am
#8800
Join Date: Oct 2014
Posts: 10
Does anybody know if I need to bring a print out of the letter to my appointment or if showing it on my phone will suffice?
Oct 12, 2014, 8:28 am
#8802
Join Date: Nov 2013
Location: PHL
Programs: AA - Plat, HHonors - Diamond, IHG - Plat, Marriott - Gold, National - Exec, Amtrak - Select, NEXUS
Posts: 1,075
And the letter specifically lists a printout of the letter as part of the required documentation to be brought to the interview.
I try to live by this golden rule: I'd rather have it and not need it, than need it and not have it.
P.S. I wasn't asked for the letter at either my GE (PHL) or NEXUS (Niagara) interviews.
I try to live by this golden rule: I'd rather have it and not need it, than need it and not have it.
P.S. I wasn't asked for the letter at either my GE (PHL) or NEXUS (Niagara) interviews.
Oct 12, 2014, 9:26 am
#8803
Join Date: Jan 2013
Location: YVR
Posts: 243
And the letter specifically lists a printout of the letter as part of the required documentation to be brought to the interview.
I try to live by this golden rule: I'd rather have it and not need it, than need it and not have it.
P.S. I wasn't asked for the letter at either my GE (PHL) or NEXUS (Niagara) interviews.
I try to live by this golden rule: I'd rather have it and not need it, than need it and not have it.
P.S. I wasn't asked for the letter at either my GE (PHL) or NEXUS (Niagara) interviews.
Oct 12, 2014, 9:29 am
#8804
Join Date: Apr 2012
Location: Canada
Programs: AC E50k, A3*G, UA*S, MR Titanium, HHonors Gold, Carlson Gold, NEXUS
Posts: 3,669
Wirelessly posted (Mozilla/5.0 (BB10; Touch) AppleWebKit/537.35+ (KHTML, like Gecko) Version/10.2.1.3247 Mobile Safari/537.35+)
That's a good rule. Bring also your birth certificate. My letter said nothing about needing it but the CBP agent who approved me insisted I produce it before I was approved. I had mine with me buy my wife and kids didn't; I had to go home for theirs and come back (same day, no second appointment needed).
Weird. All I needed was my DL and passport.
Originally Posted by Kiraly
And the letter specifically lists a printout of the letter as part of the required documentation to be brought to the interview.
I try to live by this golden rule: I'd rather have it and not need it, than need it and not have it.
P.S. I wasn't asked for the letter at either my GE (PHL) or NEXUS (Niagara) interviews.
I try to live by this golden rule: I'd rather have it and not need it, than need it and not have it.
P.S. I wasn't asked for the letter at either my GE (PHL) or NEXUS (Niagara) interviews.