Mar 3, 2013, 10:24 pm
Last edit by: TWA884
Current NEXUS Information messages can be found in the following thread:
The NEXUS Information Thread
The NEXUS Information Thread
Welcome to the Travel Safety/Security Trusted Travelers Forum Nexus Information Wiki! This resource will appear at the top of every page within this thread to help users learn more about this program.
About NEXUS
NEXUS is designed to expedite the border clearance process for low-risk, pre-approved travellers into Canada and the United States.
The Canadian Border Services Agency (CBSA) and U.S. Customs & Border Patrol (CBP) are cooperating in this joint venture to simplify border crossing for members while enhancing security.
Program benefits
If you are approved to participate in NEXUS, you will receive a membership identification card to use when entering Canada or the United States at all designated NEXUS air, land and marine ports of entry.
Membership will enable airline passengers to save time by:
- using automated self-serve kiosks in dedicated areas at designated international airports;
- using NEXUS/SENTRI lanes at land crossings when/where available. NEXUS lanes entering Canada will likely have a constant red traffic signal. This is to discourage non-NEXUS members from using the lane. Canada-bound NEXUS land crossing operating hours. All occupants must have NEXUS cards when using NEXUS lane entering Canada. At some locations, the NEXUS lane, the inspection booth is not staffed but there should be a call button. When entering US in a NEXUS/SENTRI lane, all occupants must carry either NEXUS, Global Entry, or SENTRI cards (or any combination thereof). Notable exception is Whirlpool Bridge which requires a NEXUS card to open the toll gate on the Canadian side to cross to the US..
- As of 17 MAY 2017 - NEXUS members no longer need to complete a paper CBSA Declaration Card (Form E311) when using a NEXUS self-serve kiosk at any Canadian airport where NEXUS is available. (Refer to post #10421)
- using the Trusted Traveller Canadian Air Transport Security Authority (CATSA) Security Line at major and select medium-sized Canadian airports to expedite airport pre boarding security screening. For detailed information, please visit the CATSA Web site.
Join NEXUS
Here are the steps for becoming a member. There is a non-refundable processing fee of CAN$50 or US$50 per applicant for a five-year membership card.
About NEXUS
Eligibility
How to apply
Enrolment process
Key points about the program as found by forum members:
- NEXUS cardholders must advise of ANY changes to their vital information such as passport numbers/validity, visa status, legal names, primary residence, criminal convictions, and employment if it impacts your eligibility in the program.
- It's normal to find the first in-person NEXUS interview to be months into the future, but a little patience and regular checks on the TTP website almost always yields an interview date much sooner.
- Each person who wants to participate in the NEXUS program must fill out a separate application form. There is no fee for applicants under the age of 18.
- If traveling with non-NEXUS family members NEXUS cardholders are required to use the regular customs lines.
- There is a zero tolerance policy and membership can be terminated for infractions including not having your NEXUS card on you and using the NEXUS lane and not declaring items on your customs declaration card, though members have reported some leniency being granted for such infractions in the past.
- Private companies may offer services for submitting your application and charge an additional processing fee but these extra charges are not part of the official NEXUS application fee. Expedited services offered by such companies will not assist in speeding up the application process.
Updating Passport with Canada for NEXUS
As per CBSA website, updates to passport information can be handled on TTP.
Please note that NEXUS members are not required to report to an Enrolment Centre to update or change their passport information with the CBSA.
Some FT members don't trust instructions provided by CBSA and recommend the following:
Call the Canadian Processing Centre with responsibility for residents of the United States:
After going through the phone tree to reach a Nexus representative, advise them that you need to update your US passport with Canada.
The representative will give you an email address and instructions to scan your updated passport picture page (include your trusted traveler number on the scan) and then email it to a particular email address. I was advised to put the representative's name in the email message so that he could process the update on the Canadian side. He confirmed that any passport update in TTP does not reach Canada. NOTE: FT members have been able to enter Canada without any issues by updating passport online only.
He specifically requested that only the telephone number be posted (and not the email address).
In case the telephone number doesn't work, here's the webpage where the phone number is posted: Canada Border Services Agency - NEXUS - General Information
- 800-842-7647 --- Monday to Friday, 8:30 am to 4:30 pm (Eastern Time)
After going through the phone tree to reach a Nexus representative, advise them that you need to update your US passport with Canada.
The representative will give you an email address and instructions to scan your updated passport picture page (include your trusted traveler number on the scan) and then email it to a particular email address. I was advised to put the representative's name in the email message so that he could process the update on the Canadian side. He confirmed that any passport update in TTP does not reach Canada. NOTE: FT members have been able to enter Canada without any issues by updating passport online only.
He specifically requested that only the telephone number be posted (and not the email address).
In case the telephone number doesn't work, here's the webpage where the phone number is posted: Canada Border Services Agency - NEXUS - General Information
US citizens/residents who have both Global Entry and NEXUS cards and who renew the Global Entry membership whilst their NEXUS card is active, will not be able to renew the NEXUS card until after it expires. The option to do so disappears from the TTP website.
Dear mxzblftspk,
Your NEXUS membership is not set to expire until July 11 2016.
As an approved NEXUS member, you added Global Entry for an additional $100. When you completed your Global Entry application, you received a Global Entry card. When you activated the Global Entry Card, your NEXUS Card was deactivated and the option to renew NEXUS was removed from your account.
If you wish to renew NEXUS, you will have to wait for your NEXUS membership to expire. Once it expires, you will have the option within your TTP online account to renew NEXUS. After you follow all of the steps to become a NEXUS member again, including the completion of an interview at a NEXUS Enrollment Center near the Canadian border, you will receive a new NEXUS card and will have Global Entry benefits at no additional cost.
When your Global Entry account expires 5 years after your application, do not renew it. Global Entry benefits are included with your NEXUS membership.
It is our goal to provide you the best information we have in response to your question. If you follow the information provided in our response, and still need assistance, please reply to this email and we will investigate how we may further assist you.
Thank you again for contacting the CBP INFO Center.
Sincerely,
CBP INFO Center
Your NEXUS membership is not set to expire until July 11 2016.
As an approved NEXUS member, you added Global Entry for an additional $100. When you completed your Global Entry application, you received a Global Entry card. When you activated the Global Entry Card, your NEXUS Card was deactivated and the option to renew NEXUS was removed from your account.
If you wish to renew NEXUS, you will have to wait for your NEXUS membership to expire. Once it expires, you will have the option within your TTP online account to renew NEXUS. After you follow all of the steps to become a NEXUS member again, including the completion of an interview at a NEXUS Enrollment Center near the Canadian border, you will receive a new NEXUS card and will have Global Entry benefits at no additional cost.
When your Global Entry account expires 5 years after your application, do not renew it. Global Entry benefits are included with your NEXUS membership.
It is our goal to provide you the best information we have in response to your question. If you follow the information provided in our response, and still need assistance, please reply to this email and we will investigate how we may further assist you.
Thank you again for contacting the CBP INFO Center.
Sincerely,
CBP INFO Center
Archived: The NEXUS Information Thread
Feb 10, 2017, 12:48 pm
Join Date: Mar 2016
Posts: 6
Update for Ontario Driver Licence
Hello Everyone
Received new Ontario Driver's Licence with new expiry date.
Updated in GOES system, then called the phone number on the web page below.
They updated in the Canadian system for me over the phone. No visit needed for DL update.
http://www.cbsa-asfc.gc.ca/prog/nexus/menu-eng.html
Received new Ontario Driver's Licence with new expiry date.
Updated in GOES system, then called the phone number on the web page below.
They updated in the Canadian system for me over the phone. No visit needed for DL update.
http://www.cbsa-asfc.gc.ca/prog/nexus/menu-eng.html
Feb 10, 2017, 3:34 pm
Join Date: Jan 2010
Location: YYZ
Programs: Aeroplan, Flying Blue Gold, Accor Silver, Hilton Diamond
Posts: 662
Is that the enhanced or regular drivers license? If regular, why would you need to provide them with the new expiry date?
And when I told them I had an enhanced license during my interview, they didn't want to see it. They just said that I shouldn't pay extra when renewing since the nexus card serves is the only identification needed for land crossings
And when I told them I had an enhanced license during my interview, they didn't want to see it. They just said that I shouldn't pay extra when renewing since the nexus card serves is the only identification needed for land crossings
Feb 10, 2017, 6:05 pm
Join Date: Mar 2016
Posts: 6
Enhanced DL. Have to update on the GOES site. Being safe to make sure CDN side has the same info.
Feb 10, 2017, 7:04 pm
Join Date: Jul 2012
Location: Canada
Programs: BA Gold (OWE), Star Alliance Gold, Hilton Diamond
Posts: 2,194
Do we really need to update our driving licences if they aren't EDLs. Just checked and despite my giving them my DL last time I went to go a GOES office I still have a really old UK driving licence (still valid for another 35 years) on there (I live in Canada now).
Feb 10, 2017, 8:24 pm
Join Date: Feb 2007
Location: YVR
Programs: Erstwhile Accidental AC E35K
Posts: 2,918
Feb 10, 2017, 8:58 pm
Join Date: Apr 2006
Posts: 517
As an American, you need to present yourself as a US Citizen when entering and leaving the USA (no exit controls though). So you don't necessarily have to present your US passport. Using your GE Card should not mean you are not presenting yourself as a US Citizen.
Feb 11, 2017, 6:34 am
Join Date: Jan 2017
Location: YYZ
Posts: 50
I called the Ontario processing centre yesterday (and someone actually picked up!) regarding updating my passport and they told me to send them a scan of the ID page via email, reason being GOES updates take a long time to process on our end, so if you want it updated immediately, call/email.
Feb 11, 2017, 7:31 am
Join Date: Sep 2006
Location: New York
Programs: UA Plat, AA Gold, DL Gold
Posts: 57
Data Point -
- Nexus expires June 15, 2017
- Applied for renewal on the GOES website on December 15, 2016 (exactly 6 months prior to expiration)
- February 8, 2017 have been conditionally approved, must go in for an interview
Was hoping to skip the interview, but I suppose this is Trump's America now. Did do a lot of traveling with the Nexus, although I don't think to any countries which the US doesn't "approve" of.
- Nexus expires June 15, 2017
- Applied for renewal on the GOES website on December 15, 2016 (exactly 6 months prior to expiration)
- February 8, 2017 have been conditionally approved, must go in for an interview
Was hoping to skip the interview, but I suppose this is Trump's America now. Did do a lot of traveling with the Nexus, although I don't think to any countries which the US doesn't "approve" of.
Feb 11, 2017, 6:22 pm
FlyerTalk Evangelist
Join Date: Oct 2006
Location: SFO/SJC
Programs: UA Silver, Marriott Gold, Hilton Gold
Posts: 14,891
Very interesting. I'll try that on my next trip back from Canada. As an American, I have to present myself with a US passport when returning to the US but I could always feign confusion and stick the card into the GE machine.
GE is a bonus received through NEXUS. It would make sense the GE machines would recognize the NEXUS card. I'm just not sure how the larger slot designed for passport would work with the smaller NEXUS card. Only one way to find out.
GE is a bonus received through NEXUS. It would make sense the GE machines would recognize the NEXUS card. I'm just not sure how the larger slot designed for passport would work with the smaller NEXUS card. Only one way to find out.
As for presenting yourself as a US citizen, if you are enrolled in Nexus and have a US passport, you are entering the US as American. If you login to GOES and look at your membership info (i.e., in manage membership),. in one place, it says something like "Citizenship used for entering the United States: UNITED STATES". I think above your passport info. in the admissability documents section.
My wife, on the other hand, just became an American, and is now dual Canadian. She got told she can not use her current Nexus card any longer, and they actually took it from her, because it said citizenship Canada on it, but even though she is still dual, US requires US as your primary citizenship, so it has to be changed via a new card. She is due for renewal anyway, so not a big deal, but was told if not, she would have had to order a replacement card.
Feb 12, 2017, 1:32 pm
Join Date: Oct 2015
Posts: 733
YVR CBSA has a dedicated area on the far left of primary inspection where anyone who declares food thru Nexus is sent to then quickly tell an officer what food they have and the officer can clear it or send them to Agriculture or secondary (depending on time of day). If your food is OK, you shouldn't be getting sent to secondary. This is why your receipt is checked after you finish with the machines and before you get to the carousels.
If you are getting sent to secondary for declaring nuts or candy then someone screwed up or there is something else you aren't aware of.
Feb 12, 2017, 6:26 pm
Join Date: Feb 2007
Location: YVR
Programs: Erstwhile Accidental AC E35K
Posts: 2,918
The answer I gave was along the lines of convenience when going through customs and airport security. Another possible answer that came to mind was, "So I don't have to talk to you morons when I enter the country." (I managed to repress that one.)
But seriously, what is the point of this question?
Feb 12, 2017, 6:34 pm
Join Date: Dec 2012
Location: YVR, HNL
Programs: AS 75k, UA peon, BA Bronze, AC E50k, Marriott Plat, HH Diamond, Fairmont Plat (RIP)
Posts: 7,834
What are you declaring? Food? What exactly?
YVR CBSA has a dedicated area on the far left of primary inspection where anyone who declares food thru Nexus is sent to then quickly tell an officer what food they have and the officer can clear it or send them to Agriculture or secondary (depending on time of day). If your food is OK, you shouldn't be getting sent to secondary. This is why your receipt is checked after you finish with the machines and before you get to the carousels.
If you are getting sent to secondary for declaring nuts or candy then someone screwed up or there is something else you aren't aware of.
YVR CBSA has a dedicated area on the far left of primary inspection where anyone who declares food thru Nexus is sent to then quickly tell an officer what food they have and the officer can clear it or send them to Agriculture or secondary (depending on time of day). If your food is OK, you shouldn't be getting sent to secondary. This is why your receipt is checked after you finish with the machines and before you get to the carousels.
If you are getting sent to secondary for declaring nuts or candy then someone screwed up or there is something else you aren't aware of.
My previous post on this http://www.flyertalk.com/forum/27847973-post10254.html
Feb 14, 2017, 7:23 pm
Join Date: Jul 2008
Location: YYZ
Programs: Hilton Gold Mariott Gold Aeroplan E25K SAS Gold NEXUS
Posts: 1,308
Had the interview yesterday, got approved. The US guy was kind of surly, never did look me in the eye. In the category of dumb questions, he asked at least twice, "Why do you want to enter the Nexus program?" Duh! Am I missing something? What answers are they looking for/not looking for here?
The answer I gave was along the lines of convenience when going through customs and airport security. Another possible answer that came to mind was, "So I don't have to talk to you morons when I enter the country." (I managed to repress that one.)
But seriously, what is the point of this question?
The answer I gave was along the lines of convenience when going through customs and airport security. Another possible answer that came to mind was, "So I don't have to talk to you morons when I enter the country." (I managed to repress that one.)
But seriously, what is the point of this question?
Feb 15, 2017, 9:27 am
Join Date: Jul 2005
Posts: 13
Iris scan worth it?
So is the only time you would need an iris scan on file when you fly into a Canadian airport? In other words, when you fly into the U.S. you would just use the global entry method?
And if you didn't have it when flying into Canada, you would have to go through the normal customs procedure?
I am about to book my interview and was wondering if I should take the extra step and do it at a Canadian facility. Thanks.
And if you didn't have it when flying into Canada, you would have to go through the normal customs procedure?
I am about to book my interview and was wondering if I should take the extra step and do it at a Canadian facility. Thanks.
Feb 15, 2017, 10:51 am
Join Date: Jan 2011
Location: YVR to SEA
Posts: 2,536
Don't bother with iris scan if you're ok with normal immigration for one trip. On the way out of Canada just get it done before you hop on your return flight