Mar 3, 2013, 10:24 pm
Last edit by: TWA884
Current NEXUS Information messages can be found in the following thread:
The NEXUS Information Thread
The NEXUS Information Thread
Welcome to the Travel Safety/Security Trusted Travelers Forum Nexus Information Wiki! This resource will appear at the top of every page within this thread to help users learn more about this program.
About NEXUS
NEXUS is designed to expedite the border clearance process for low-risk, pre-approved travellers into Canada and the United States.
The Canadian Border Services Agency (CBSA) and U.S. Customs & Border Patrol (CBP) are cooperating in this joint venture to simplify border crossing for members while enhancing security.
Program benefits
If you are approved to participate in NEXUS, you will receive a membership identification card to use when entering Canada or the United States at all designated NEXUS air, land and marine ports of entry.
Membership will enable airline passengers to save time by:
- using automated self-serve kiosks in dedicated areas at designated international airports;
- using NEXUS/SENTRI lanes at land crossings when/where available. NEXUS lanes entering Canada will likely have a constant red traffic signal. This is to discourage non-NEXUS members from using the lane. Canada-bound NEXUS land crossing operating hours. All occupants must have NEXUS cards when using NEXUS lane entering Canada. At some locations, the NEXUS lane, the inspection booth is not staffed but there should be a call button. When entering US in a NEXUS/SENTRI lane, all occupants must carry either NEXUS, Global Entry, or SENTRI cards (or any combination thereof). Notable exception is Whirlpool Bridge which requires a NEXUS card to open the toll gate on the Canadian side to cross to the US..
- As of 17 MAY 2017 - NEXUS members no longer need to complete a paper CBSA Declaration Card (Form E311) when using a NEXUS self-serve kiosk at any Canadian airport where NEXUS is available. (Refer to post #10421)
- using the Trusted Traveller Canadian Air Transport Security Authority (CATSA) Security Line at major and select medium-sized Canadian airports to expedite airport pre boarding security screening. For detailed information, please visit the CATSA Web site.
Join NEXUS
Here are the steps for becoming a member. There is a non-refundable processing fee of CAN$50 or US$50 per applicant for a five-year membership card.
About NEXUS
Eligibility
How to apply
Enrolment process
Key points about the program as found by forum members:
- NEXUS cardholders must advise of ANY changes to their vital information such as passport numbers/validity, visa status, legal names, primary residence, criminal convictions, and employment if it impacts your eligibility in the program.
- It's normal to find the first in-person NEXUS interview to be months into the future, but a little patience and regular checks on the TTP website almost always yields an interview date much sooner.
- Each person who wants to participate in the NEXUS program must fill out a separate application form. There is no fee for applicants under the age of 18.
- If traveling with non-NEXUS family members NEXUS cardholders are required to use the regular customs lines.
- There is a zero tolerance policy and membership can be terminated for infractions including not having your NEXUS card on you and using the NEXUS lane and not declaring items on your customs declaration card, though members have reported some leniency being granted for such infractions in the past.
- Private companies may offer services for submitting your application and charge an additional processing fee but these extra charges are not part of the official NEXUS application fee. Expedited services offered by such companies will not assist in speeding up the application process.
Updating Passport with Canada for NEXUS
As per CBSA website, updates to passport information can be handled on TTP.
Please note that NEXUS members are not required to report to an Enrolment Centre to update or change their passport information with the CBSA.
Some FT members don't trust instructions provided by CBSA and recommend the following:
Call the Canadian Processing Centre with responsibility for residents of the United States:
After going through the phone tree to reach a Nexus representative, advise them that you need to update your US passport with Canada.
The representative will give you an email address and instructions to scan your updated passport picture page (include your trusted traveler number on the scan) and then email it to a particular email address. I was advised to put the representative's name in the email message so that he could process the update on the Canadian side. He confirmed that any passport update in TTP does not reach Canada. NOTE: FT members have been able to enter Canada without any issues by updating passport online only.
He specifically requested that only the telephone number be posted (and not the email address).
In case the telephone number doesn't work, here's the webpage where the phone number is posted: Canada Border Services Agency - NEXUS - General Information
- 800-842-7647 --- Monday to Friday, 8:30 am to 4:30 pm (Eastern Time)
After going through the phone tree to reach a Nexus representative, advise them that you need to update your US passport with Canada.
The representative will give you an email address and instructions to scan your updated passport picture page (include your trusted traveler number on the scan) and then email it to a particular email address. I was advised to put the representative's name in the email message so that he could process the update on the Canadian side. He confirmed that any passport update in TTP does not reach Canada. NOTE: FT members have been able to enter Canada without any issues by updating passport online only.
He specifically requested that only the telephone number be posted (and not the email address).
In case the telephone number doesn't work, here's the webpage where the phone number is posted: Canada Border Services Agency - NEXUS - General Information
US citizens/residents who have both Global Entry and NEXUS cards and who renew the Global Entry membership whilst their NEXUS card is active, will not be able to renew the NEXUS card until after it expires. The option to do so disappears from the TTP website.
Dear mxzblftspk,
Your NEXUS membership is not set to expire until July 11 2016.
As an approved NEXUS member, you added Global Entry for an additional $100. When you completed your Global Entry application, you received a Global Entry card. When you activated the Global Entry Card, your NEXUS Card was deactivated and the option to renew NEXUS was removed from your account.
If you wish to renew NEXUS, you will have to wait for your NEXUS membership to expire. Once it expires, you will have the option within your TTP online account to renew NEXUS. After you follow all of the steps to become a NEXUS member again, including the completion of an interview at a NEXUS Enrollment Center near the Canadian border, you will receive a new NEXUS card and will have Global Entry benefits at no additional cost.
When your Global Entry account expires 5 years after your application, do not renew it. Global Entry benefits are included with your NEXUS membership.
It is our goal to provide you the best information we have in response to your question. If you follow the information provided in our response, and still need assistance, please reply to this email and we will investigate how we may further assist you.
Thank you again for contacting the CBP INFO Center.
Sincerely,
CBP INFO Center
Your NEXUS membership is not set to expire until July 11 2016.
As an approved NEXUS member, you added Global Entry for an additional $100. When you completed your Global Entry application, you received a Global Entry card. When you activated the Global Entry Card, your NEXUS Card was deactivated and the option to renew NEXUS was removed from your account.
If you wish to renew NEXUS, you will have to wait for your NEXUS membership to expire. Once it expires, you will have the option within your TTP online account to renew NEXUS. After you follow all of the steps to become a NEXUS member again, including the completion of an interview at a NEXUS Enrollment Center near the Canadian border, you will receive a new NEXUS card and will have Global Entry benefits at no additional cost.
When your Global Entry account expires 5 years after your application, do not renew it. Global Entry benefits are included with your NEXUS membership.
It is our goal to provide you the best information we have in response to your question. If you follow the information provided in our response, and still need assistance, please reply to this email and we will investigate how we may further assist you.
Thank you again for contacting the CBP INFO Center.
Sincerely,
CBP INFO Center
Archived: The NEXUS Information Thread
Oct 3, 2014, 1:20 pm
#8761
Join Date: Oct 2009
Location: YUL
Programs: AC SE (*A Gold), Bonvoy Platinum Elite, Hilton Gold, Amex Platinum / AP Reserve, NEXUS, Global Entry
Posts: 5,691
You're regretting your decision to apply because it take a while for the application to be processed???
Oct 3, 2014, 2:17 pm
#8762
Join Date: Mar 2013
Programs: UA 1MM; Marriott LT Titanium
Posts: 678
I'll only be travelling to Canada for the next 5 months. Probably wasn't even worth it to get it for those 5 months, but I made a poor decision to buy it without researching more thoroughly.
Oct 3, 2014, 2:22 pm
#8763
Join Date: Jan 2011
Location: YVR to SEA
Posts: 2,536
You still get global entry out of it
Oct 3, 2014, 2:32 pm
#8764
Join Date: Oct 2014
Posts: 2
2935 convair drive
Is it the building on google maps on convair drive? Or is this address just an address to describe the airport?
Is it a one stop shop for Nexus?
Please don't reply "check the website" unless you insert a website address, I have searched everywhere and can't find a phone number or any mention of this location other than the dropdown in the schedule appointment section.
Oct 3, 2014, 5:43 pm
#8766
Join Date: Oct 2009
Location: YUL
Programs: AC SE (*A Gold), Bonvoy Platinum Elite, Hilton Gold, Amex Platinum / AP Reserve, NEXUS, Global Entry
Posts: 5,691
Oct 3, 2014, 7:02 pm
#8767
Join Date: Aug 2012
Programs: AC E35K, NEXUS
Posts: 4,368
I can't find any info on this.
Is it the building on google maps on convair drive? Or is this address just an address to describe the airport?
Is it a one stop shop for Nexus?
Please don't reply "check the website" unless you insert a website address, I have searched everywhere and can't find a phone number or any mention of this location other than the dropdown in the schedule appointment section.
Is it the building on google maps on convair drive? Or is this address just an address to describe the airport?
Is it a one stop shop for Nexus?
Please don't reply "check the website" unless you insert a website address, I have searched everywhere and can't find a phone number or any mention of this location other than the dropdown in the schedule appointment section.
See this image.
Second ffsim's opinion. Really? $50? If you think that's an expensive mistake, enjoy the cost of living on your trips here over the next few months. You never know. Some day it may come in handy, and your upcoming trips may coincide nicely with the timing of your interview invitation and make it that much more convenient to get the card for possible future use.
Oct 4, 2014, 4:24 pm
#8768
Join Date: Oct 2014
Posts: 10
I have my interview on the 18th. I'm a bit concerned that I'll be refused. Back in may I was given an I-275 form and had withdrawn stamped on my passport. I was trying to return to the usa about a week after returning. There was a family emergency and I was trying to go back on a one way. I was able to withdraw because of lack of ties to my home country of canada.
It says on my form that I was given a 7a1 letter but I only received the I-275. It says on the form in violation of 212 a7aiI but nothing on my passport. Simply a stamp with application withdrawn as well as index fingerprint and photo. I still have the paperwork. Should I bring it and my old passport? I know that when they take my prints this will come up.
It says on my form that I was given a 7a1 letter but I only received the I-275. It says on the form in violation of 212 a7aiI but nothing on my passport. Simply a stamp with application withdrawn as well as index fingerprint and photo. I still have the paperwork. Should I bring it and my old passport? I know that when they take my prints this will come up.
Oct 4, 2014, 5:54 pm
#8769
Join Date: Aug 2012
Programs: AC E35K, NEXUS
Posts: 4,368
Welcome to FT.
By the time they take your interview, there's nothing to be discovered by your prints unless you have been living under an assumed name with the previous passport. They know everything about the person using your name.
I don't know what an I-275 is and I imagine a lot of people here don't either, but the bottom line is that if you have "conditional approval", you should go into the interview assuming that whatever your history is, it is not a deal breaker for them. They don't want to waste their own time, even if they were willing to waste yours.
You may find that they do not come right out and ask about it, but they will very likely ask one or more questions that require that you mention it. For instance, they asked me if I had ever lived in the USA. That information was not on my application because it was outside the date range, but clearly they knew it, and were looking to see if I would disclose it.
Be straightforward and forthcoming. Do not try to cover or hide anything, but at the same time, do not blurt out a bunch of stuff. Tell them if there are inaccuracies on your form, i.e., typos, or new documents received since applying, but then let them do their job.
That said, I'm not a professional or consultant in this area. We're all just "fellow travellers" here, but I have been following this thread since I joined and that is the outlook I've formed based on my own experience and what I've read from FTers on this thread.
By the time they take your interview, there's nothing to be discovered by your prints unless you have been living under an assumed name with the previous passport. They know everything about the person using your name.
I don't know what an I-275 is and I imagine a lot of people here don't either, but the bottom line is that if you have "conditional approval", you should go into the interview assuming that whatever your history is, it is not a deal breaker for them. They don't want to waste their own time, even if they were willing to waste yours.
You may find that they do not come right out and ask about it, but they will very likely ask one or more questions that require that you mention it. For instance, they asked me if I had ever lived in the USA. That information was not on my application because it was outside the date range, but clearly they knew it, and were looking to see if I would disclose it.
Be straightforward and forthcoming. Do not try to cover or hide anything, but at the same time, do not blurt out a bunch of stuff. Tell them if there are inaccuracies on your form, i.e., typos, or new documents received since applying, but then let them do their job.
That said, I'm not a professional or consultant in this area. We're all just "fellow travellers" here, but I have been following this thread since I joined and that is the outlook I've formed based on my own experience and what I've read from FTers on this thread.
Oct 4, 2014, 7:14 pm
#8770
Join Date: Oct 2014
Posts: 10
No assumed name. The old passport is under my married name and I'm now using my maiden name again, however I included it on my application truthfully as an other known name.
Oct 4, 2014, 7:22 pm
#8771
Join Date: Aug 2012
Programs: AC E35K, NEXUS
Posts: 4,368
My comment about the assumed name was more or less facetious. It would be risky to try to get NEXUS if one had aliases and such. You should feel comfortable going for the interview and being straightforward with them. I expected it to be a grilling, but in fact the officers were young women in my case, and a mature woman and very nice man in my daughter's case. In addition to verifying stuff you told them already and things they found that were not asked about on the application, I would say 80% of our "interviews" consisted of actually indoctrination training in the rules of using NEXUS and the mechanics of using the machines. It wasn't really a decision-making process. The Conditional Approval is the decision unless something goes funny at the face to face verification. Enjoy your interview.
Oct 5, 2014, 7:46 am
#8772
Join Date: Oct 2014
Posts: 10
Thanks for the information. I appreciate it
Oct 5, 2014, 8:11 am
#8773
Join Date: Jun 2012
Posts: 446
I haven't heard anyone mention it yet, but has anyone been to Ottawa and experienced the new NEXUS kiosks? I'm interested to see what they look like and how they perform.
I have an upcoming trip at YTZ in December, which hopefully those ones are swapped out by then.
I have an upcoming trip at YTZ in December, which hopefully those ones are swapped out by then.
Oct 5, 2014, 10:38 am
#8774
Join Date: Oct 2014
Posts: 2
2935 Convair Drive Info
I called the other Nexus office in Toronto.
They informed me that this is a temporary office so they can catch up on backlog. It has everything needed for a Nexus and fairly good availability.
It is also outside of the airport, so its just a normal building with parking and easier to get to.
They informed me that this is a temporary office so they can catch up on backlog. It has everything needed for a Nexus and fairly good availability.
It is also outside of the airport, so its just a normal building with parking and easier to get to.
Oct 5, 2014, 12:34 pm
#8775
Join Date: Oct 2014
Posts: 10
I called the other Nexus office in Toronto.
They informed me that this is a temporary office so they can catch up on backlog. It has everything needed for a Nexus and fairly good availability.
It is also outside of the airport, so its just a normal building with parking and easier to get to.
They informed me that this is a temporary office so they can catch up on backlog. It has everything needed for a Nexus and fairly good availability.
It is also outside of the airport, so its just a normal building with parking and easier to get to.