Mar 3, 2013, 10:24 pm
Last edit by: TWA884
Current NEXUS Information messages can be found in the following thread:
The NEXUS Information Thread
The NEXUS Information Thread
Welcome to the Travel Safety/Security Trusted Travelers Forum Nexus Information Wiki! This resource will appear at the top of every page within this thread to help users learn more about this program.
About NEXUS
NEXUS is designed to expedite the border clearance process for low-risk, pre-approved travellers into Canada and the United States.
The Canadian Border Services Agency (CBSA) and U.S. Customs & Border Patrol (CBP) are cooperating in this joint venture to simplify border crossing for members while enhancing security.
Program benefits
If you are approved to participate in NEXUS, you will receive a membership identification card to use when entering Canada or the United States at all designated NEXUS air, land and marine ports of entry.
Membership will enable airline passengers to save time by:
- using automated self-serve kiosks in dedicated areas at designated international airports;
- using NEXUS/SENTRI lanes at land crossings when/where available. NEXUS lanes entering Canada will likely have a constant red traffic signal. This is to discourage non-NEXUS members from using the lane. Canada-bound NEXUS land crossing operating hours. All occupants must have NEXUS cards when using NEXUS lane entering Canada. At some locations, the NEXUS lane, the inspection booth is not staffed but there should be a call button. When entering US in a NEXUS/SENTRI lane, all occupants must carry either NEXUS, Global Entry, or SENTRI cards (or any combination thereof). Notable exception is Whirlpool Bridge which requires a NEXUS card to open the toll gate on the Canadian side to cross to the US..
- As of 17 MAY 2017 - NEXUS members no longer need to complete a paper CBSA Declaration Card (Form E311) when using a NEXUS self-serve kiosk at any Canadian airport where NEXUS is available. (Refer to post #10421)
- using the Trusted Traveller Canadian Air Transport Security Authority (CATSA) Security Line at major and select medium-sized Canadian airports to expedite airport pre boarding security screening. For detailed information, please visit the CATSA Web site.
Join NEXUS
Here are the steps for becoming a member. There is a non-refundable processing fee of CAN$50 or US$50 per applicant for a five-year membership card.
About NEXUS
Eligibility
How to apply
Enrolment process
Key points about the program as found by forum members:
- NEXUS cardholders must advise of ANY changes to their vital information such as passport numbers/validity, visa status, legal names, primary residence, criminal convictions, and employment if it impacts your eligibility in the program.
- It's normal to find the first in-person NEXUS interview to be months into the future, but a little patience and regular checks on the TTP website almost always yields an interview date much sooner.
- Each person who wants to participate in the NEXUS program must fill out a separate application form. There is no fee for applicants under the age of 18.
- If traveling with non-NEXUS family members NEXUS cardholders are required to use the regular customs lines.
- There is a zero tolerance policy and membership can be terminated for infractions including not having your NEXUS card on you and using the NEXUS lane and not declaring items on your customs declaration card, though members have reported some leniency being granted for such infractions in the past.
- Private companies may offer services for submitting your application and charge an additional processing fee but these extra charges are not part of the official NEXUS application fee. Expedited services offered by such companies will not assist in speeding up the application process.
Updating Passport with Canada for NEXUS
As per CBSA website, updates to passport information can be handled on TTP.
Please note that NEXUS members are not required to report to an Enrolment Centre to update or change their passport information with the CBSA.
Some FT members don't trust instructions provided by CBSA and recommend the following:
Call the Canadian Processing Centre with responsibility for residents of the United States:
After going through the phone tree to reach a Nexus representative, advise them that you need to update your US passport with Canada.
The representative will give you an email address and instructions to scan your updated passport picture page (include your trusted traveler number on the scan) and then email it to a particular email address. I was advised to put the representative's name in the email message so that he could process the update on the Canadian side. He confirmed that any passport update in TTP does not reach Canada. NOTE: FT members have been able to enter Canada without any issues by updating passport online only.
He specifically requested that only the telephone number be posted (and not the email address).
In case the telephone number doesn't work, here's the webpage where the phone number is posted: Canada Border Services Agency - NEXUS - General Information
- 800-842-7647 --- Monday to Friday, 8:30 am to 4:30 pm (Eastern Time)
After going through the phone tree to reach a Nexus representative, advise them that you need to update your US passport with Canada.
The representative will give you an email address and instructions to scan your updated passport picture page (include your trusted traveler number on the scan) and then email it to a particular email address. I was advised to put the representative's name in the email message so that he could process the update on the Canadian side. He confirmed that any passport update in TTP does not reach Canada. NOTE: FT members have been able to enter Canada without any issues by updating passport online only.
He specifically requested that only the telephone number be posted (and not the email address).
In case the telephone number doesn't work, here's the webpage where the phone number is posted: Canada Border Services Agency - NEXUS - General Information
US citizens/residents who have both Global Entry and NEXUS cards and who renew the Global Entry membership whilst their NEXUS card is active, will not be able to renew the NEXUS card until after it expires. The option to do so disappears from the TTP website.
Dear mxzblftspk,
Your NEXUS membership is not set to expire until July 11 2016.
As an approved NEXUS member, you added Global Entry for an additional $100. When you completed your Global Entry application, you received a Global Entry card. When you activated the Global Entry Card, your NEXUS Card was deactivated and the option to renew NEXUS was removed from your account.
If you wish to renew NEXUS, you will have to wait for your NEXUS membership to expire. Once it expires, you will have the option within your TTP online account to renew NEXUS. After you follow all of the steps to become a NEXUS member again, including the completion of an interview at a NEXUS Enrollment Center near the Canadian border, you will receive a new NEXUS card and will have Global Entry benefits at no additional cost.
When your Global Entry account expires 5 years after your application, do not renew it. Global Entry benefits are included with your NEXUS membership.
It is our goal to provide you the best information we have in response to your question. If you follow the information provided in our response, and still need assistance, please reply to this email and we will investigate how we may further assist you.
Thank you again for contacting the CBP INFO Center.
Sincerely,
CBP INFO Center
Your NEXUS membership is not set to expire until July 11 2016.
As an approved NEXUS member, you added Global Entry for an additional $100. When you completed your Global Entry application, you received a Global Entry card. When you activated the Global Entry Card, your NEXUS Card was deactivated and the option to renew NEXUS was removed from your account.
If you wish to renew NEXUS, you will have to wait for your NEXUS membership to expire. Once it expires, you will have the option within your TTP online account to renew NEXUS. After you follow all of the steps to become a NEXUS member again, including the completion of an interview at a NEXUS Enrollment Center near the Canadian border, you will receive a new NEXUS card and will have Global Entry benefits at no additional cost.
When your Global Entry account expires 5 years after your application, do not renew it. Global Entry benefits are included with your NEXUS membership.
It is our goal to provide you the best information we have in response to your question. If you follow the information provided in our response, and still need assistance, please reply to this email and we will investigate how we may further assist you.
Thank you again for contacting the CBP INFO Center.
Sincerely,
CBP INFO Center
Archived: The NEXUS Information Thread
Oct 25, 2014, 8:36 am
#8866
Join Date: Jan 2013
Location: YVR
Posts: 243
Firstly - ALWAYS carry your passport with your NEXUS when flying. You are required to produce your passport on demand, and I can tell you from personal experience that you will be refused entry to the US if you try to just travel on a NEXUS card. Had to fly back to Ottawa, find my lost passport, and then return - hard justifying those additional flights to my employer.
Last edited by Kiraly; Oct 25, 2014 at 8:57 am
Oct 25, 2014, 9:20 am
#8867
Join Date: Jan 2011
Location: YVR to SEA
Posts: 2,536
A friend who got nexus went to the interview with the newborn's passport, but confirmed with the officers at YVR that a birth certificate is sufficient for the initial application, just means no flying cross border until they get a passport. Saves a few weeks after birth if they don't need to wait for passport first
Oct 25, 2014, 12:36 pm
#8868
Join Date: Jan 2008
Posts: 3,946
Not accurate. I have shown Nexus only at AC check-in counter. No issues.
Oct 25, 2014, 1:27 pm
#8869
Join Date: Nov 2005
Posts: 30
Sounds like things are clear as mud. As I figured.
I'm going to leave the info blank on the Westjet site, and when we get there, present the Nexus cards and see what happens. We'll definitely have our passports with us, so we can pull them out if we need to.
I won't presume that we can get away with just Nexus as ID anywhere, but out of curiosity, I'm going to try using it as our primary ID wherever we can. I know that we managed to show our Nexus cards instead of passports at the BUF security check last trip without any questions asked.
I'm going to leave the info blank on the Westjet site, and when we get there, present the Nexus cards and see what happens. We'll definitely have our passports with us, so we can pull them out if we need to.
I won't presume that we can get away with just Nexus as ID anywhere, but out of curiosity, I'm going to try using it as our primary ID wherever we can. I know that we managed to show our Nexus cards instead of passports at the BUF security check last trip without any questions asked.
Oct 25, 2014, 5:41 pm
#8870
Join Date: Jul 2014
Location: SFO
Programs: UA Platinum, SPG Gold
Posts: 61
Just flew into YTZ. Two newly upgraded Nexus machines are there now.
Two people ahead of me in line didn't have their cards with them (which the new machines require) and had to switch to the regular line. I hope the people at the desk gave them a scolding for trying to use the kiosk without the card in hand.
It was a smooth experience for me –.got a clean iris picture on the first try, it took a couple of seconds of processing time, and I was on my way.
Also, there are a couple of new questions about Ebola –.have you travelled to West Africa, and have you come into contact with anyone who might have been exposed.
Two people ahead of me in line didn't have their cards with them (which the new machines require) and had to switch to the regular line. I hope the people at the desk gave them a scolding for trying to use the kiosk without the card in hand.
It was a smooth experience for me –.got a clean iris picture on the first try, it took a couple of seconds of processing time, and I was on my way.
Also, there are a couple of new questions about Ebola –.have you travelled to West Africa, and have you come into contact with anyone who might have been exposed.
Oct 26, 2014, 12:53 am
#8871
Join Date: May 2012
Location: YOW
Programs: UA*1K, Marriott Titanium (LTP), Hilton Gold, Hertz PC
Posts: 1,665
Oct 26, 2014, 1:05 am
#8872
Join Date: May 2012
Location: YOW
Programs: UA*1K, Marriott Titanium (LTP), Hilton Gold, Hertz PC
Posts: 1,665
I'm still asked for my passport at the YYZ T1 Transborder pre-clearance entry (using the transfer entry, not main entry). When I asked about that need, I was told it was the same reason you are asked to scan your passport in the new global entry machines - you must have your passport on you for travel.
I asked further (once) and was told that although the NEXUS card is now accepted as proof of ID, the terms of our program agreement still state that an officer can demand a passport to review our travel outside of the US, at any time.
Other than that, I simply hand over my passport. Who really wants to question/push an agent with the authority to detain or shoot you for any reason?
Last edited by Absolute; Oct 26, 2014 at 1:10 am
Oct 29, 2014, 2:24 pm
#8873
Join Date: Dec 2013
Programs: SPG Plat, AC 50K
Posts: 3
YYC Enrollment Center
Hello again. Just wondering if it's easier to book an appointment, and then switch if an earlier time comes up, or to wait on booking and keep checking for a time that I want? The first available appointment for YYC is not until March! I need to book 4 appointments, so I'm just trying to decide if I book for March, and then keep checking, hoping to switch? Is it difficult to switch appointment times?
Thank you!
Thank you!
Oct 29, 2014, 5:57 pm
#8874
FlyerTalk Evangelist
Join Date: Oct 2006
Location: SFO/SJC
Programs: UA Silver, Marriott Gold, Hilton Gold
Posts: 14,891
Just flew into YTZ. Two newly upgraded Nexus machines are there now.
Two people ahead of me in line didn't have their cards with them (which the new machines require) and had to switch to the regular line. I hope the people at the desk gave them a scolding for trying to use the kiosk without the card in hand.
Two people ahead of me in line didn't have their cards with them (which the new machines require) and had to switch to the regular line. I hope the people at the desk gave them a scolding for trying to use the kiosk without the card in hand.
Oct 30, 2014, 6:39 am
#8875
Join Date: Jun 2013
Location: SYD
Programs: QFF SG; VA WP; Accor Platinum; IHG Silver; HH Gold
Posts: 72
I've been scouring the internet for hours and can't seem to find a solution, hopefully someone here can help me.
I'm a Canadian citizen living in Australia and am trying to apply for the NEXUS program and I run into an issue when it comes to current residential address. The drop down box will only let me choose Canada or USA and if I leave it blank I can't submit my application. does anyone have any ideas on how I can get past this other than by mailing in my application?
I'm a Canadian citizen living in Australia and am trying to apply for the NEXUS program and I run into an issue when it comes to current residential address. The drop down box will only let me choose Canada or USA and if I leave it blank I can't submit my application. does anyone have any ideas on how I can get past this other than by mailing in my application?
Oct 30, 2014, 8:01 am
#8876
Join Date: Dec 2011
Location: TBD
Programs: AA since 1988 (ex-elite status); Alaska; Hilton Diamond
Posts: 497
Still hoping someone knows the answer to this:
Can you give up Nexus and still be enrolled in GE ?????
For that matter, can you even somehow 'exit' Nexus, if you are ineligible? I moved out of the US (though have a "permanent" address there as am still a citizen). I think that makes me ineligible. And in any case I cannot update any documents in person as I cannot visit any of the Nexus offices (unless I learn to walk or drive across an ocean!).
Help, anyone??
Can you give up Nexus and still be enrolled in GE ?????
For that matter, can you even somehow 'exit' Nexus, if you are ineligible? I moved out of the US (though have a "permanent" address there as am still a citizen). I think that makes me ineligible. And in any case I cannot update any documents in person as I cannot visit any of the Nexus offices (unless I learn to walk or drive across an ocean!).
Help, anyone??
Oct 30, 2014, 2:11 pm
#8877
Join Date: Feb 2009
Location: YYZ
Programs: AC Aeroplan, BA blue
Posts: 138
I've been scouring the internet for hours and can't seem to find a solution, hopefully someone here can help me.
I'm a Canadian citizen living in Australia and am trying to apply for the NEXUS program and I run into an issue when it comes to current residential address. The drop down box will only let me choose Canada or USA and if I leave it blank I can't submit my application. does anyone have any ideas on how I can get past this other than by mailing in my application?
I'm a Canadian citizen living in Australia and am trying to apply for the NEXUS program and I run into an issue when it comes to current residential address. The drop down box will only let me choose Canada or USA and if I leave it blank I can't submit my application. does anyone have any ideas on how I can get past this other than by mailing in my application?
Oct 30, 2014, 2:40 pm
#8878
Join Date: Oct 2000
Location: SEA, or BOS, or MUC, or other places (probably connecting). "Detroit, Michigan is in the Eastern time zone."
Programs: DL PM/1MM, AS 100K, NEXUS/GE, CLEAR, Bonvoy Platinum, Hilton Gold
Posts: 1,201
http://www.cbsa-asfc.gc.ca/prog/nexu...admis-eng.html
"Effective June 30, 2012, Canadian and American citizens living outside of Canada or the United States or who have recently returned to either country and have not previously been able to meet the three-year residency requirement are now eligible to apply." (emphasis added)
Oct 30, 2014, 11:27 pm
#8879
Join Date: Jan 2013
Location: YVR
Posts: 243
That seems to have changed:
http://www.cbsa-asfc.gc.ca/prog/nexu...admis-eng.html
"Effective June 30, 2012, Canadian and American citizens living outside of Canada or the United States or who have recently returned to either country and have not previously been able to meet the three-year residency requirement are now eligible to apply." (emphasis added)
http://www.cbsa-asfc.gc.ca/prog/nexu...admis-eng.html
"Effective June 30, 2012, Canadian and American citizens living outside of Canada or the United States or who have recently returned to either country and have not previously been able to meet the three-year residency requirement are now eligible to apply." (emphasis added)
Oct 31, 2014, 6:59 am
#8880
Join Date: Jun 2012
Posts: 446
"Effective June 30, 2012, Canadian and American citizens living outside of Canada or the United States