Last edit by: TWA884
Current NEXUS Information messages can be found in the following thread:
The NEXUS Information Thread
The NEXUS Information Thread
Welcome to the Travel Safety/Security Trusted Travelers Forum Nexus Information Wiki! This resource will appear at the top of every page within this thread to help users learn more about this program.
About NEXUS
NEXUS is designed to expedite the border clearance process for low-risk, pre-approved travellers into Canada and the United States.
The Canadian Border Services Agency (CBSA) and U.S. Customs & Border Patrol (CBP) are cooperating in this joint venture to simplify border crossing for members while enhancing security.
Program benefits
If you are approved to participate in NEXUS, you will receive a membership identification card to use when entering Canada or the United States at all designated NEXUS air, land and marine ports of entry.
Membership will enable airline passengers to save time by:
- using automated self-serve kiosks in dedicated areas at designated international airports;
- using NEXUS/SENTRI lanes at land crossings when/where available. NEXUS lanes entering Canada will likely have a constant red traffic signal. This is to discourage non-NEXUS members from using the lane. Canada-bound NEXUS land crossing operating hours. All occupants must have NEXUS cards when using NEXUS lane entering Canada. At some locations, the NEXUS lane, the inspection booth is not staffed but there should be a call button. When entering US in a NEXUS/SENTRI lane, all occupants must carry either NEXUS, Global Entry, or SENTRI cards (or any combination thereof). Notable exception is Whirlpool Bridge which requires a NEXUS card to open the toll gate on the Canadian side to cross to the US..
- As of 17 MAY 2017 - NEXUS members no longer need to complete a paper CBSA Declaration Card (Form E311) when using a NEXUS self-serve kiosk at any Canadian airport where NEXUS is available. (Refer to post #10421)
- using the Trusted Traveller Canadian Air Transport Security Authority (CATSA) Security Line at major and select medium-sized Canadian airports to expedite airport pre boarding security screening. For detailed information, please visit the CATSA Web site.
Join NEXUS
Here are the steps for becoming a member. There is a non-refundable processing fee of CAN$50 or US$50 per applicant for a five-year membership card.
About NEXUS
Eligibility
How to apply
Enrolment process
Key points about the program as found by forum members:
- NEXUS cardholders must advise of ANY changes to their vital information such as passport numbers/validity, visa status, legal names, primary residence, criminal convictions, and employment if it impacts your eligibility in the program.
- It's normal to find the first in-person NEXUS interview to be months into the future, but a little patience and regular checks on the TTP website almost always yields an interview date much sooner.
- Each person who wants to participate in the NEXUS program must fill out a separate application form. There is no fee for applicants under the age of 18.
- If traveling with non-NEXUS family members NEXUS cardholders are required to use the regular customs lines.
- There is a zero tolerance policy and membership can be terminated for infractions including not having your NEXUS card on you and using the NEXUS lane and not declaring items on your customs declaration card, though members have reported some leniency being granted for such infractions in the past.
- Private companies may offer services for submitting your application and charge an additional processing fee but these extra charges are not part of the official NEXUS application fee. Expedited services offered by such companies will not assist in speeding up the application process.
Updating Passport with Canada for NEXUS
As per CBSA website, updates to passport information can be handled on TTP.
Please note that NEXUS members are not required to report to an Enrolment Centre to update or change their passport information with the CBSA.
Some FT members don't trust instructions provided by CBSA and recommend the following:
Call the Canadian Processing Centre with responsibility for residents of the United States:
After going through the phone tree to reach a Nexus representative, advise them that you need to update your US passport with Canada.
The representative will give you an email address and instructions to scan your updated passport picture page (include your trusted traveler number on the scan) and then email it to a particular email address. I was advised to put the representative's name in the email message so that he could process the update on the Canadian side. He confirmed that any passport update in TTP does not reach Canada. NOTE: FT members have been able to enter Canada without any issues by updating passport online only.
He specifically requested that only the telephone number be posted (and not the email address).
In case the telephone number doesn't work, here's the webpage where the phone number is posted: Canada Border Services Agency - NEXUS - General Information
- 800-842-7647 --- Monday to Friday, 8:30 am to 4:30 pm (Eastern Time)
After going through the phone tree to reach a Nexus representative, advise them that you need to update your US passport with Canada.
The representative will give you an email address and instructions to scan your updated passport picture page (include your trusted traveler number on the scan) and then email it to a particular email address. I was advised to put the representative's name in the email message so that he could process the update on the Canadian side. He confirmed that any passport update in TTP does not reach Canada. NOTE: FT members have been able to enter Canada without any issues by updating passport online only.
He specifically requested that only the telephone number be posted (and not the email address).
In case the telephone number doesn't work, here's the webpage where the phone number is posted: Canada Border Services Agency - NEXUS - General Information
US citizens/residents who have both Global Entry and NEXUS cards and who renew the Global Entry membership whilst their NEXUS card is active, will not be able to renew the NEXUS card until after it expires. The option to do so disappears from the TTP website.
Dear mxzblftspk,
Your NEXUS membership is not set to expire until July 11 2016.
As an approved NEXUS member, you added Global Entry for an additional $100. When you completed your Global Entry application, you received a Global Entry card. When you activated the Global Entry Card, your NEXUS Card was deactivated and the option to renew NEXUS was removed from your account.
If you wish to renew NEXUS, you will have to wait for your NEXUS membership to expire. Once it expires, you will have the option within your TTP online account to renew NEXUS. After you follow all of the steps to become a NEXUS member again, including the completion of an interview at a NEXUS Enrollment Center near the Canadian border, you will receive a new NEXUS card and will have Global Entry benefits at no additional cost.
When your Global Entry account expires 5 years after your application, do not renew it. Global Entry benefits are included with your NEXUS membership.
It is our goal to provide you the best information we have in response to your question. If you follow the information provided in our response, and still need assistance, please reply to this email and we will investigate how we may further assist you.
Thank you again for contacting the CBP INFO Center.
Sincerely,
CBP INFO Center
Your NEXUS membership is not set to expire until July 11 2016.
As an approved NEXUS member, you added Global Entry for an additional $100. When you completed your Global Entry application, you received a Global Entry card. When you activated the Global Entry Card, your NEXUS Card was deactivated and the option to renew NEXUS was removed from your account.
If you wish to renew NEXUS, you will have to wait for your NEXUS membership to expire. Once it expires, you will have the option within your TTP online account to renew NEXUS. After you follow all of the steps to become a NEXUS member again, including the completion of an interview at a NEXUS Enrollment Center near the Canadian border, you will receive a new NEXUS card and will have Global Entry benefits at no additional cost.
When your Global Entry account expires 5 years after your application, do not renew it. Global Entry benefits are included with your NEXUS membership.
It is our goal to provide you the best information we have in response to your question. If you follow the information provided in our response, and still need assistance, please reply to this email and we will investigate how we may further assist you.
Thank you again for contacting the CBP INFO Center.
Sincerely,
CBP INFO Center
Archived: The NEXUS Information Thread
#8641
Join Date: Jun 2012
Posts: 446
At least at Canadian pre-clearance airports, you can use your NEXUS card in the GE machine in place of your passport. Tried it out in July and worked like a charm.
#8642
Join Date: May 2012
Location: YOW
Programs: UA*1K, Marriott Titanium (LTP), Hilton Gold, Hertz PC
Posts: 1,665
There were some posts about this earlier, but only some of the GE machines support this - it's either the old or the new ones that don't.
#8643
Join Date: Aug 2005
Location: RDU
Posts: 389
2. I don't understand the relationship between NEXUS and Global Entry. When I was being interviewed by the Canadian official, I was told that my Global Entry will be made inactive, but will be linked to my NEXUS card. I was wondering if someone could shed some light on this. So if I try to use my Global Entry, that card is now null and void? And supposedly NEXUS does everything and more that Global Entry did?
The CBP agents in DC told me that NEXUS membership gives one the ability to use Global Entry kiosks, but it is NOT a Global Entry membership...just a reciprocity thing. In that respect, NEXUS does seem to offer more than GE; namely the benefit of expedited border crossings from the US to Canada, which GE does not offer.
In summary, given the conflicting answers, it seems sensible to just use the NEXUS card. I can't think of any tangible benefit of using the GE card, and there is a reasonable possibility it could complicate things.
#8644
Suspended
Join Date: Nov 2010
Posts: 1,677
Thank you all for this great information. I have a follow-up question if I may.
Can I use my passport card in place of the actual passport? Does it matter? I remember the Canadian officer told me that my passport is electronic. But I have no idea if the passport card is also electronic - and if that can be used in lieu of carrying around the actual passport (book).
Thanks for any info.
Can I use my passport card in place of the actual passport? Does it matter? I remember the Canadian officer told me that my passport is electronic. But I have no idea if the passport card is also electronic - and if that can be used in lieu of carrying around the actual passport (book).
Thanks for any info.
#8645
Join Date: May 2013
Programs: NEXUS/GE
Posts: 521
Thank you all for this great information. I have a follow-up question if I may.
Can I use my passport card in place of the actual passport? Does it matter? I remember the Canadian officer told me that my passport is electronic. But I have no idea if the passport card is also electronic - and if that can be used in lieu of carrying around the actual passport (book).
Thanks for any info.
Can I use my passport card in place of the actual passport? Does it matter? I remember the Canadian officer told me that my passport is electronic. But I have no idea if the passport card is also electronic - and if that can be used in lieu of carrying around the actual passport (book).
Thanks for any info.
#8646
Join Date: Jan 2013
Location: YVR
Posts: 243
http://www.cbp.gov/travel/us-citizen...ocs-air-travel
http://www.cta-otc.gc.ca/eng/fly-smart#toc-tm-1-5
#8647
Join Date: Oct 2009
Location: YUL
Programs: AC SE (*A Gold), Bonvoy Platinum Elite, Hilton Gold, Amex Platinum / AP Reserve, NEXUS, Global Entry
Posts: 5,691
That's old info. NEXUS cards are now valid for air travel between Canada and USA.
http://www.cbp.gov/travel/us-citizen...ocs-air-travel
http://www.cta-otc.gc.ca/eng/fly-smart#toc-tm-1-5
http://www.cbp.gov/travel/us-citizen...ocs-air-travel
http://www.cta-otc.gc.ca/eng/fly-smart#toc-tm-1-5
There is one general rule when you travel outside of Canada: ALWAYS carry a valid passport.
#8648
Join Date: Nov 2007
Location: Philadephia, PA
Programs: AA Platinum, Marriott Titanium/Lifetime Titanium, Hyatt Globalist, UA Silver, Hilton Gold, Hertz 5*
Posts: 477
That's old info. NEXUS cards are now valid for air travel between Canada and USA.
http://www.cbp.gov/travel/us-citizen...ocs-air-travel
http://www.cta-otc.gc.ca/eng/fly-smart#toc-tm-1-5
http://www.cbp.gov/travel/us-citizen...ocs-air-travel
http://www.cta-otc.gc.ca/eng/fly-smart#toc-tm-1-5
The comment was in response to someone who hasn't done the iris scan, so in that specific case the NEXUS card also isn't good for air travel.
#8650
FlyerTalk Evangelist
Join Date: Mar 2004
Location: SGF
Programs: AS, AA, UA, AGR S (former 75K, GLD, 1K, and S+, now an elite peon)
Posts: 23,196
I was wondering if anyone has been harassed for not having their vehicles registered w/ NEXUS. It's been my understanding that NEXUS no longer keeps the information on our owned vehicles, but I was scolded by a CBP officer for not having my info on file. FTR, the only way to add it on GOES is to apply for SENTRI, but I have no intention of taking my vehicle into Mexico (or paying the $42,- fee). Thoughts?
From what I understand, even if the place is empty when you walk in, you have about a 0% chance of them accepting you.
I remember reading a while back someone tried to get an interview without an appointment and was more or less told to leave or they'd never get NEXUS.
As long as you have an appointment for that particular day you can arrive before and if they're able to they'll process you sooner, but no go otherwise.
I remember reading a while back someone tried to get an interview without an appointment and was more or less told to leave or they'd never get NEXUS.
As long as you have an appointment for that particular day you can arrive before and if they're able to they'll process you sooner, but no go otherwise.
#8651
Join Date: Jan 2008
Location: JFK, DCA, BUR, YVR
Programs: AC, AS, BA, DL, HH (D), MR (T/LTP), UA (*S), UScAAre (PLT/1,87MM), WN
Posts: 5,207
I added my vehicle registration information when I signed up, and when I went in for my interview, they told me it was not necessary, but since it was already there, they'd leave it on. I've seen others on this thread report actively being discouraged from adding vehicle info during the interview process. In any case, it is absolutely not necessary.
#8652
Join Date: Jan 2013
Location: YVR
Posts: 243
Am I missing something From the CTA link you provided:
Which, let's be honest, is the most reasonable advice when traveling abroad.
Quote:
There is one general rule when you travel outside of Canada: ALWAYS carry a valid passport.
There is one general rule when you travel outside of Canada: ALWAYS carry a valid passport.
#8653
Join Date: May 2013
Programs: NEXUS/GE
Posts: 521
Better to have it and not need it, than need it and not have it.
#8654
Join Date: Aug 2005
Location: RDU
Posts: 389
IMHO, if you have NEXUS, you should just stick the passport card in a drawer. NEXUS is WHTI-compliant, and can be used in any scenario which you would use a passport card:
http://www.cbp.gov/travel/us-citizen...ram-background
I also agree with those that have suggested carrying a passport in addition to NEXUS, even in scenarios where NEXUS should be good enough. From personal experience, it is easier to just present the passport when asked, rather than fight for what my interpretation of the rules are.
#8655