Mar 3, 2013, 10:24 pm
Last edit by: TWA884
Current NEXUS Information messages can be found in the following thread:
The NEXUS Information Thread
The NEXUS Information Thread
Welcome to the Travel Safety/Security Trusted Travelers Forum Nexus Information Wiki! This resource will appear at the top of every page within this thread to help users learn more about this program.
About NEXUS
NEXUS is designed to expedite the border clearance process for low-risk, pre-approved travellers into Canada and the United States.
The Canadian Border Services Agency (CBSA) and U.S. Customs & Border Patrol (CBP) are cooperating in this joint venture to simplify border crossing for members while enhancing security.
Program benefits
If you are approved to participate in NEXUS, you will receive a membership identification card to use when entering Canada or the United States at all designated NEXUS air, land and marine ports of entry.
Membership will enable airline passengers to save time by:
- using automated self-serve kiosks in dedicated areas at designated international airports;
- using NEXUS/SENTRI lanes at land crossings when/where available. NEXUS lanes entering Canada will likely have a constant red traffic signal. This is to discourage non-NEXUS members from using the lane. Canada-bound NEXUS land crossing operating hours. All occupants must have NEXUS cards when using NEXUS lane entering Canada. At some locations, the NEXUS lane, the inspection booth is not staffed but there should be a call button. When entering US in a NEXUS/SENTRI lane, all occupants must carry either NEXUS, Global Entry, or SENTRI cards (or any combination thereof). Notable exception is Whirlpool Bridge which requires a NEXUS card to open the toll gate on the Canadian side to cross to the US..
- As of 17 MAY 2017 - NEXUS members no longer need to complete a paper CBSA Declaration Card (Form E311) when using a NEXUS self-serve kiosk at any Canadian airport where NEXUS is available. (Refer to post #10421)
- using the Trusted Traveller Canadian Air Transport Security Authority (CATSA) Security Line at major and select medium-sized Canadian airports to expedite airport pre boarding security screening. For detailed information, please visit the CATSA Web site.
Join NEXUS
Here are the steps for becoming a member. There is a non-refundable processing fee of CAN$50 or US$50 per applicant for a five-year membership card.
About NEXUS
Eligibility
How to apply
Enrolment process
Key points about the program as found by forum members:
- NEXUS cardholders must advise of ANY changes to their vital information such as passport numbers/validity, visa status, legal names, primary residence, criminal convictions, and employment if it impacts your eligibility in the program.
- It's normal to find the first in-person NEXUS interview to be months into the future, but a little patience and regular checks on the TTP website almost always yields an interview date much sooner.
- Each person who wants to participate in the NEXUS program must fill out a separate application form. There is no fee for applicants under the age of 18.
- If traveling with non-NEXUS family members NEXUS cardholders are required to use the regular customs lines.
- There is a zero tolerance policy and membership can be terminated for infractions including not having your NEXUS card on you and using the NEXUS lane and not declaring items on your customs declaration card, though members have reported some leniency being granted for such infractions in the past.
- Private companies may offer services for submitting your application and charge an additional processing fee but these extra charges are not part of the official NEXUS application fee. Expedited services offered by such companies will not assist in speeding up the application process.
Updating Passport with Canada for NEXUS
As per CBSA website, updates to passport information can be handled on TTP.
Please note that NEXUS members are not required to report to an Enrolment Centre to update or change their passport information with the CBSA.
Some FT members don't trust instructions provided by CBSA and recommend the following:
Call the Canadian Processing Centre with responsibility for residents of the United States:
After going through the phone tree to reach a Nexus representative, advise them that you need to update your US passport with Canada.
The representative will give you an email address and instructions to scan your updated passport picture page (include your trusted traveler number on the scan) and then email it to a particular email address. I was advised to put the representative's name in the email message so that he could process the update on the Canadian side. He confirmed that any passport update in TTP does not reach Canada. NOTE: FT members have been able to enter Canada without any issues by updating passport online only.
He specifically requested that only the telephone number be posted (and not the email address).
In case the telephone number doesn't work, here's the webpage where the phone number is posted: Canada Border Services Agency - NEXUS - General Information
- 800-842-7647 --- Monday to Friday, 8:30 am to 4:30 pm (Eastern Time)
After going through the phone tree to reach a Nexus representative, advise them that you need to update your US passport with Canada.
The representative will give you an email address and instructions to scan your updated passport picture page (include your trusted traveler number on the scan) and then email it to a particular email address. I was advised to put the representative's name in the email message so that he could process the update on the Canadian side. He confirmed that any passport update in TTP does not reach Canada. NOTE: FT members have been able to enter Canada without any issues by updating passport online only.
He specifically requested that only the telephone number be posted (and not the email address).
In case the telephone number doesn't work, here's the webpage where the phone number is posted: Canada Border Services Agency - NEXUS - General Information
US citizens/residents who have both Global Entry and NEXUS cards and who renew the Global Entry membership whilst their NEXUS card is active, will not be able to renew the NEXUS card until after it expires. The option to do so disappears from the TTP website.
Dear mxzblftspk,
Your NEXUS membership is not set to expire until July 11 2016.
As an approved NEXUS member, you added Global Entry for an additional $100. When you completed your Global Entry application, you received a Global Entry card. When you activated the Global Entry Card, your NEXUS Card was deactivated and the option to renew NEXUS was removed from your account.
If you wish to renew NEXUS, you will have to wait for your NEXUS membership to expire. Once it expires, you will have the option within your TTP online account to renew NEXUS. After you follow all of the steps to become a NEXUS member again, including the completion of an interview at a NEXUS Enrollment Center near the Canadian border, you will receive a new NEXUS card and will have Global Entry benefits at no additional cost.
When your Global Entry account expires 5 years after your application, do not renew it. Global Entry benefits are included with your NEXUS membership.
It is our goal to provide you the best information we have in response to your question. If you follow the information provided in our response, and still need assistance, please reply to this email and we will investigate how we may further assist you.
Thank you again for contacting the CBP INFO Center.
Sincerely,
CBP INFO Center
Your NEXUS membership is not set to expire until July 11 2016.
As an approved NEXUS member, you added Global Entry for an additional $100. When you completed your Global Entry application, you received a Global Entry card. When you activated the Global Entry Card, your NEXUS Card was deactivated and the option to renew NEXUS was removed from your account.
If you wish to renew NEXUS, you will have to wait for your NEXUS membership to expire. Once it expires, you will have the option within your TTP online account to renew NEXUS. After you follow all of the steps to become a NEXUS member again, including the completion of an interview at a NEXUS Enrollment Center near the Canadian border, you will receive a new NEXUS card and will have Global Entry benefits at no additional cost.
When your Global Entry account expires 5 years after your application, do not renew it. Global Entry benefits are included with your NEXUS membership.
It is our goal to provide you the best information we have in response to your question. If you follow the information provided in our response, and still need assistance, please reply to this email and we will investigate how we may further assist you.
Thank you again for contacting the CBP INFO Center.
Sincerely,
CBP INFO Center
Archived: The NEXUS Information Thread
Aug 9, 2014, 5:18 pm
#8566
Join Date: Aug 2014
Posts: 1
I am travelling late September with some extended family members (sister in law and her hubby). They do not have passports but we are crossing the border by land. My hubby and I have passports and I have a Nexus.
Anyway, my sister in law and her hubby applied for Nexus (by mail) and have not gotten their conditional approval yet. We are starting to get worried. They really do not want to spend the money for passports.
They would be going for their interviews in Halifax. We will be crossing into the US in St.Stephen/Calais ME.
Any insight or suggestions? They called and were told they have no information on their applications. They took their $50 each for the application however.
They would need their cards or passports to cross with us on vacation correct?
Thanks!
Anyway, my sister in law and her hubby applied for Nexus (by mail) and have not gotten their conditional approval yet. We are starting to get worried. They really do not want to spend the money for passports.
They would be going for their interviews in Halifax. We will be crossing into the US in St.Stephen/Calais ME.
Any insight or suggestions? They called and were told they have no information on their applications. They took their $50 each for the application however.
They would need their cards or passports to cross with us on vacation correct?
Thanks!
Aug 9, 2014, 7:09 pm
#8567
Join Date: Jun 2012
Posts: 446
One problem with mailing it in vs applying through GOES, I believe you can't schedule your appointment online. You need to phone in. Might not be easy to try to keep switching your appointment for an opening that's popped up. I could be wrong, but I remember reading that.
If they're not US citizens, then it isn't going to happen.
Aug 10, 2014, 2:22 pm
#8568
Join Date: Nov 2010
Programs: Enough
Posts: 961
Will my Canadian issued NEXUS card (+ GE) get me access to the SENTRI pedestrian crossing at San Ysidro (Tijuana to US)?
Aug 10, 2014, 2:49 pm
#8569
Join Date: Apr 2002
Posts: 1,373
Wirelessly posted (Mozilla/5.0 (Linux; Android 4.4.4; Nexus 5 Build/KTU84P) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/36.0.1985.131 Mobile Safari/537.36)
I've done this successfully (US citizen, but can't imagine it matters as a Nexus card is a Nexus card).
Originally Posted by durberville
Will my Canadian issued NEXUS card (+ GE) get me access to the SENTRI pedestrian crossing at San Ysidro (Tijuana to US)?
Aug 11, 2014, 8:23 am
#8570
Join Date: Aug 2011
Programs: Marriott Gold, Hilton Diamond, Radisson Rewards Gold, Best Western Diamond Select
Posts: 1,856
Unless you live in the states and get it updated at a global entry office. They use the same system.
Aug 13, 2014, 10:06 pm
#8572
Join Date: Jan 2011
Location: YYZ
Posts: 765
Tdc form for land crossing
Anyone been charged Duty when crossing via land from the USA back into Canada and filled out the TDC form for declared goods over the exemption?
Or do they just charge the HST?
Thanks in advance
Or do they just charge the HST?
Thanks in advance
Aug 14, 2014, 10:30 am
#8573
Join Date: Nov 2013
Location: YTZ
Posts: 502
I'm sure if you indicate that the product was produced outside of North America they'll tack on the appropriate duty charge. However I would also imagine that the majority of people just say that whatever they've purchased (Clothing etc) was made in North America. As long as you don't get pulled into secondary they'll never know what the country of origin was.
Aug 15, 2014, 9:59 am
#8574
Join Date: Aug 2014
Posts: 3
Interview location
Hi, I'm in week 7 of my NEXUS application approval wait but I was wondering about the interview process. I am an American citizen - can I do the whole interview at YUL in Montreal? Or will I need to schedule an interview on the American side too?
Thanks.
Thanks.
Aug 15, 2014, 10:07 am
#8575
Join Date: Jan 2011
Location: YVR to SEA
Posts: 2,536
They have both countries at all nexus offices
Aug 15, 2014, 10:39 pm
#8577
Join Date: Dec 2001
Location: YYZ
Posts: 6,138
I'm thinking about spending an afternoon in TJ as I have a free day in San Diego in early September.
Any recent reports of SENTRI pedestrian wait times entering the US at San Ysidro? If it's more than an hour I'll just try to find some Mexican food north of the border...
Any recent reports of SENTRI pedestrian wait times entering the US at San Ysidro? If it's more than an hour I'll just try to find some Mexican food north of the border...
Aug 16, 2014, 1:20 am
#8578
FlyerTalk Evangelist
Join Date: Oct 2006
Location: SFO/SJC
Programs: UA Silver, Marriott Gold, Hilton Gold
Posts: 14,891
The Global Entry offices - all on the US side, only have US customs people there, so they can only do GE interviews, not Nexus, since Nexus requires an interview from both sides. Probably a big reason why a lot of US folks get GE only, and not Nexus (which is 50% of the cost) - because otherwise they would need to also travel to a Nexus office to be approved.
Aug 18, 2014, 7:20 am
#8579
Join Date: Aug 2014
Posts: 3
Any Nexus office has both the Canadian and US folks there to do the interviews. All of the airport offices, and I think all (or many) of the land ones on the Canadian side allow you to do the iris scan needed for air. The Nexus offices on the US side generally don't have the iris scan, so you need to get that done at an office that has it - otherwise, you can only use for land/sea until your iris capture gets done.
The Global Entry offices - all on the US side, only have US customs people there, so they can only do GE interviews, not Nexus, since Nexus requires an interview from both sides. Probably a big reason why a lot of US folks get GE only, and not Nexus (which is 50% of the cost) - because otherwise they would need to also travel to a Nexus office to be approved.
The Global Entry offices - all on the US side, only have US customs people there, so they can only do GE interviews, not Nexus, since Nexus requires an interview from both sides. Probably a big reason why a lot of US folks get GE only, and not Nexus (which is 50% of the cost) - because otherwise they would need to also travel to a Nexus office to be approved.
Aug 18, 2014, 7:48 am
#8580
FlyerTalk Evangelist
Join Date: Aug 2005
Location: Chicago
Posts: 11,513
Since the Pedestrian READY Lane is only 30-45 minutes at peak times, chances are the Pedestrian SENTRI Lane will be much shorter than that.