Mar 3, 2013, 10:24 pm
Last edit by: TWA884
Current NEXUS Information messages can be found in the following thread:
The NEXUS Information Thread
The NEXUS Information Thread
Welcome to the Travel Safety/Security Trusted Travelers Forum Nexus Information Wiki! This resource will appear at the top of every page within this thread to help users learn more about this program.
About NEXUS
NEXUS is designed to expedite the border clearance process for low-risk, pre-approved travellers into Canada and the United States.
The Canadian Border Services Agency (CBSA) and U.S. Customs & Border Patrol (CBP) are cooperating in this joint venture to simplify border crossing for members while enhancing security.
Program benefits
If you are approved to participate in NEXUS, you will receive a membership identification card to use when entering Canada or the United States at all designated NEXUS air, land and marine ports of entry.
Membership will enable airline passengers to save time by:
- using automated self-serve kiosks in dedicated areas at designated international airports;
- using NEXUS/SENTRI lanes at land crossings when/where available. NEXUS lanes entering Canada will likely have a constant red traffic signal. This is to discourage non-NEXUS members from using the lane. Canada-bound NEXUS land crossing operating hours. All occupants must have NEXUS cards when using NEXUS lane entering Canada. At some locations, the NEXUS lane, the inspection booth is not staffed but there should be a call button. When entering US in a NEXUS/SENTRI lane, all occupants must carry either NEXUS, Global Entry, or SENTRI cards (or any combination thereof). Notable exception is Whirlpool Bridge which requires a NEXUS card to open the toll gate on the Canadian side to cross to the US..
- As of 17 MAY 2017 - NEXUS members no longer need to complete a paper CBSA Declaration Card (Form E311) when using a NEXUS self-serve kiosk at any Canadian airport where NEXUS is available. (Refer to post #10421)
- using the Trusted Traveller Canadian Air Transport Security Authority (CATSA) Security Line at major and select medium-sized Canadian airports to expedite airport pre boarding security screening. For detailed information, please visit the CATSA Web site.
Join NEXUS
Here are the steps for becoming a member. There is a non-refundable processing fee of CAN$50 or US$50 per applicant for a five-year membership card.
About NEXUS
Eligibility
How to apply
Enrolment process
Key points about the program as found by forum members:
- NEXUS cardholders must advise of ANY changes to their vital information such as passport numbers/validity, visa status, legal names, primary residence, criminal convictions, and employment if it impacts your eligibility in the program.
- It's normal to find the first in-person NEXUS interview to be months into the future, but a little patience and regular checks on the TTP website almost always yields an interview date much sooner.
- Each person who wants to participate in the NEXUS program must fill out a separate application form. There is no fee for applicants under the age of 18.
- If traveling with non-NEXUS family members NEXUS cardholders are required to use the regular customs lines.
- There is a zero tolerance policy and membership can be terminated for infractions including not having your NEXUS card on you and using the NEXUS lane and not declaring items on your customs declaration card, though members have reported some leniency being granted for such infractions in the past.
- Private companies may offer services for submitting your application and charge an additional processing fee but these extra charges are not part of the official NEXUS application fee. Expedited services offered by such companies will not assist in speeding up the application process.
Updating Passport with Canada for NEXUS
As per CBSA website, updates to passport information can be handled on TTP.
Please note that NEXUS members are not required to report to an Enrolment Centre to update or change their passport information with the CBSA.
Some FT members don't trust instructions provided by CBSA and recommend the following:
Call the Canadian Processing Centre with responsibility for residents of the United States:
After going through the phone tree to reach a Nexus representative, advise them that you need to update your US passport with Canada.
The representative will give you an email address and instructions to scan your updated passport picture page (include your trusted traveler number on the scan) and then email it to a particular email address. I was advised to put the representative's name in the email message so that he could process the update on the Canadian side. He confirmed that any passport update in TTP does not reach Canada. NOTE: FT members have been able to enter Canada without any issues by updating passport online only.
He specifically requested that only the telephone number be posted (and not the email address).
In case the telephone number doesn't work, here's the webpage where the phone number is posted: Canada Border Services Agency - NEXUS - General Information
- 800-842-7647 --- Monday to Friday, 8:30 am to 4:30 pm (Eastern Time)
After going through the phone tree to reach a Nexus representative, advise them that you need to update your US passport with Canada.
The representative will give you an email address and instructions to scan your updated passport picture page (include your trusted traveler number on the scan) and then email it to a particular email address. I was advised to put the representative's name in the email message so that he could process the update on the Canadian side. He confirmed that any passport update in TTP does not reach Canada. NOTE: FT members have been able to enter Canada without any issues by updating passport online only.
He specifically requested that only the telephone number be posted (and not the email address).
In case the telephone number doesn't work, here's the webpage where the phone number is posted: Canada Border Services Agency - NEXUS - General Information
US citizens/residents who have both Global Entry and NEXUS cards and who renew the Global Entry membership whilst their NEXUS card is active, will not be able to renew the NEXUS card until after it expires. The option to do so disappears from the TTP website.
Dear mxzblftspk,
Your NEXUS membership is not set to expire until July 11 2016.
As an approved NEXUS member, you added Global Entry for an additional $100. When you completed your Global Entry application, you received a Global Entry card. When you activated the Global Entry Card, your NEXUS Card was deactivated and the option to renew NEXUS was removed from your account.
If you wish to renew NEXUS, you will have to wait for your NEXUS membership to expire. Once it expires, you will have the option within your TTP online account to renew NEXUS. After you follow all of the steps to become a NEXUS member again, including the completion of an interview at a NEXUS Enrollment Center near the Canadian border, you will receive a new NEXUS card and will have Global Entry benefits at no additional cost.
When your Global Entry account expires 5 years after your application, do not renew it. Global Entry benefits are included with your NEXUS membership.
It is our goal to provide you the best information we have in response to your question. If you follow the information provided in our response, and still need assistance, please reply to this email and we will investigate how we may further assist you.
Thank you again for contacting the CBP INFO Center.
Sincerely,
CBP INFO Center
Your NEXUS membership is not set to expire until July 11 2016.
As an approved NEXUS member, you added Global Entry for an additional $100. When you completed your Global Entry application, you received a Global Entry card. When you activated the Global Entry Card, your NEXUS Card was deactivated and the option to renew NEXUS was removed from your account.
If you wish to renew NEXUS, you will have to wait for your NEXUS membership to expire. Once it expires, you will have the option within your TTP online account to renew NEXUS. After you follow all of the steps to become a NEXUS member again, including the completion of an interview at a NEXUS Enrollment Center near the Canadian border, you will receive a new NEXUS card and will have Global Entry benefits at no additional cost.
When your Global Entry account expires 5 years after your application, do not renew it. Global Entry benefits are included with your NEXUS membership.
It is our goal to provide you the best information we have in response to your question. If you follow the information provided in our response, and still need assistance, please reply to this email and we will investigate how we may further assist you.
Thank you again for contacting the CBP INFO Center.
Sincerely,
CBP INFO Center
Archived: The NEXUS Information Thread
Jul 30, 2014, 1:21 pm
#8536
FlyerTalk Evangelist
Join Date: Oct 2011
Location: Anywhere I need to be.
Programs: OW Emerald, *A Gold, NEXUS, GE, ABTC/APEC, South Korea SES, eIACS, PP, Hyatt Diamond
Posts: 16,046
Jul 30, 2014, 2:45 pm
#8537
Join Date: Sep 2008
Location: YVR
Programs: AC*SE-MM, BA Bronze, Marriott Titanium & lifetime Plat
Posts: 1,820
Anyone had any luck with walk-up interview recently? Have an ABTC application in with an interview due in October, but could go to YYZ an hour early tomorrow and be at the door at 9am.
Jul 30, 2014, 3:52 pm
#8538
Join Date: Jul 2014
Location: YYZ
Programs: AC SE, Marriott Gold, Avis First
Posts: 2
Nexus / GE Infant
Hi all - flying YYZ - LGA on Friday with the family. 3 of us are all Nexus GE, however the baby is only Nexus (at the time of registration she was 3 months old and we were told GE was not an option.) She has Nexus, with the "No Iris" sticker on the card.
As the Nexus machines are out at YYZ US bound and the only option is now GE Machines, do I have to go through the regular lanes?
Thanks
As the Nexus machines are out at YYZ US bound and the only option is now GE Machines, do I have to go through the regular lanes?
Thanks
Jul 30, 2014, 5:54 pm
#8539
Join Date: Apr 2011
Location: Quebec and Ontario, Canada
Programs: AC*E50, SPG/Marriott Plat
Posts: 1,917
Hi all - flying YYZ - LGA on Friday with the family. 3 of us are all Nexus GE, however the baby is only Nexus (at the time of registration she was 3 months old and we were told GE was not an option.) She has Nexus, with the "No Iris" sticker on the card.
As the Nexus machines are out at YYZ US bound and the only option is now GE Machines, do I have to go through the regular lanes?
Thanks
As the Nexus machines are out at YYZ US bound and the only option is now GE Machines, do I have to go through the regular lanes?
Thanks
Jul 31, 2014, 1:56 am
#8540
Join Date: Jul 2014
Location: Stratford, PEI, Canada
Posts: 1
I'm already an existing Nexus member, however have reapplied to renew my membership. This was approx 8 weeks ago now, and I thought would have received my conditional approval by now. Anyone else experience this long of a wait during their application or renewal??
Jul 31, 2014, 7:45 am
#8541
Join Date: Sep 2008
Location: YVR
Programs: AC*SE-MM, BA Bronze, Marriott Titanium & lifetime Plat
Posts: 1,820
So, the answer is definitely and completely "no". At least for YYZ. Agent seemed appalled that I'd even ask...
Aug 1, 2014, 10:39 am
#8542
Join Date: May 2012
Location: YOW
Programs: UA*1K, Marriott Titanium (LTP), Hilton Gold, Hertz PC
Posts: 1,665
Didn't see the original post, apologies. ABTC is a quick process now that they know what to do, but the first question I always hear them ask when entering the office is "Do you have an appointment". I believe only updating your documents can be done without an appointment.
Aug 2, 2014, 10:00 am
#8543
Join Date: Aug 2014
Posts: 101
From recent postings here I'd thought it was running about five weeks, but perhaps that was before the summer travel season inspired people to apply. In any case I know of two straightforward applications pending since 9 and 11 June (just shy of eight weeks) and they are both still sitting at "Pending Review". (Done via GOES for US citizens, though I doubt that matter much.) Reports from last year were up to twelve weeks or more, so if that's anything to go by it may be a while yet.
Last edited by glitchy; Aug 2, 2014 at 12:42 pm
Aug 3, 2014, 1:03 pm
#8544
Join Date: May 2012
Location: YOW
Programs: UA*1K, Marriott Titanium (LTP), Hilton Gold, Hertz PC
Posts: 1,665
Aug 5, 2014, 11:03 am
#8545
Join Date: Jun 2014
Posts: 112
Has anyone used his/her Canadian ABTC card for travel yet? I am working on study about the ABTC program and would be very interested to hear about traveler experiences.
It sounds like U.S. cardholders have so far had largely positive experiences using ABTC fast track lanes.
It sounds like U.S. cardholders have so far had largely positive experiences using ABTC fast track lanes.
Aug 5, 2014, 12:12 pm
#8546
Join Date: Oct 2009
Location: YUL
Programs: AC SE (*A Gold), Bonvoy Platinum Elite, Hilton Gold, Amex Platinum / AP Reserve, NEXUS, Global Entry
Posts: 5,691
Has anyone used his/her Canadian ABTC card for travel yet? I am working on study about the ABTC program and would be very interested to hear about traveler experiences.
It sounds like U.S. cardholders have so far had largely positive experiences using ABTC fast track lanes.
It sounds like U.S. cardholders have so far had largely positive experiences using ABTC fast track lanes.
Aug 5, 2014, 1:51 pm
#8548
Join Date: Oct 2009
Location: YUL
Programs: AC SE (*A Gold), Bonvoy Platinum Elite, Hilton Gold, Amex Platinum / AP Reserve, NEXUS, Global Entry
Posts: 5,691
My problem is that the CBP officer I met with never submitted my application. It's still showing as "Interview Scheduled" (or something to that effect) in GOES and I finally got clarification this morning that the officer simply never completed the application process after my interview. And then went on vacation. And just got back. And still hasn't done it...
I've got a trip coming up in 3 weeks and I really hope to get the card before I leave.
Aug 6, 2014, 8:39 am
#8549
Join Date: Jun 2012
Posts: 446
Is there a reason ABTC talk keeps coming up within this NEXUS thread? Is there not a topic specifically for ABTC already in the Trusted Traveler forum?
Aug 6, 2014, 8:58 am
#8550
Join Date: Jun 2013
Location: Seattle
Programs: AS, GE/NEXUS, Starbucks Gold
Posts: 28
Procedural question. Both my wife and I have NEXUS. Recently applied for both a passport and NEXUS for my 7-week-old daughter. Hadn't received passport info yet, so didn't include it in Nexus application. Of course, her passport literally came the day after submitting NEXUS application.
Question is: can I show the passport at the interview, so that they may confirm it and she may receive GE benefits, as well? Thanks!
Question is: can I show the passport at the interview, so that they may confirm it and she may receive GE benefits, as well? Thanks!