A bunch of nexus interview appointments just opened for Blaine, FYI.

Thanks for the heads up! Unfortunately, I only see a couple dates in July and nothing in August. I guess I was too late.

can you not update the info online?

As far as I can tell, the only info you can update online is passport and mailing address. My passport has not changed. But every time I've used nexus in the past year, I've been told by the Canadians that I'm flagged because 'some document' needs updating, but they can't tell me which one, and they tell me I should go to a US enrollment center to have it fixed. The US side never complains. So I suspect it's my Canadian visa which was renewed a couple years ago, after my nexus renewal application was submitted.

New to the forum and didn't quite find an answer to this, so hoping someone can help! My wife and I both have had Nexus since 2019 and need to update our visa statuses. At the time she was just a Canadian Citizen and is now in the US on an H1B. I'm a US citizen and used to be a Canadian PR, but not longer. Can we walk in to an enrollment center and have this info updated? We're close to SFO but I see they don't take walkins. Any tips on how to get this resolved?

Thank you!

Welcome to FlyerTalk ek2020!

Please take a look at the following thread:

Update on my own experience. The only time it was required to remove my mask was for the photo taking. They let me keep my mask on the entire rest of the time, nobody even mentioned anything about it. They were very professional. I was impressed.

(Edit: Nobody else in the entire building wore a mask that day, including the Canadian agents.)

Same. Canadian agent had one on, American did not. There was nothing said about me wearing one.

New to the forum. Hoping someone can confirm my understanding. We have 4 kids. 3 of which had Nexus cards (as well as our own).

All 5 of the Nexus cards were expiring in the next 12 months. I submitted renewal applications for all 5 cards before any of them expired.
- For my wife and I's cards we were fully approved, no interview.
- For all 3 of our kids - they were conditionally approved but require and interview (all before expiry)

We've also just received a conditional approval for our 4th child's card (this is a new application).

Am I correct in assuming that the 3 existing cards are valid for 2 more years (despite what the card expiry says)?

If that's true ...it's probably best for us to prioritize trying to get a single appointment for just the new application. Since trying to find 4 interview slots (let alone on the same day) seems to be an impossibility. But I couldn't find any confirmation of how long the expired cards were renewed for on the Nexus site.

US GE enrollment centers cannot update Canadian records. They should be sending you to a Canadian NEXUS office, if anything.

Edit: Updated the comment to specify that it's Global Entry offices in the US who cannot update Canadian records. Presumably, the few NEXUS offices in the US can, but so can NEXUS offices in Canada.

Thanks for that. Yes, I plan on visiting the Nexus enrollment office in Blaine, WA. Unfortunately, all the Canadian offices are closed for the forseeable future. Rather surprisingly to me, for a government entity, the Blaine enrollment center gets great Google reviews, and one reviewer wrote he could drop-in without appointment to do a document update, so I will try my luck when I'm there.

If you plan ahead and check every couple of days you will eventually catch an enrollment centre releasing a block of appointments. I believe appointments till mid-November have been released.

FYI Documents update is always on a walk-in basis at every enrollment center; not just Blaine. Or put it another way, appointments are made only for interviews.

Yeah, I've given up on getting my Canadian records updated for this reason. I'm actually in Alberta at the moment, but there's nothing I can do. I guess the Canadian records will just have to remain outdated until Ottawa sees fit to care about the program again.

I have an EU passport and I always leave on my Canadian passport and use Nexus and then arrive into the EU or UK on my EU passport and then do the reverse when I'm leaving. If I'm flying Air Canada, I show them my Canadian passport even if I've cleared immigration with my EU passport. I've been doing this for over a decade. Whatever has the shortest line. I have both passports with me, and if I get stopped I'll just hand over my other one.

Yep. I became a Canadian PR a year ago (US Citizen) and despite calling, emailing, and mailing in a copy of my PR card, the NEXUS receipt still gives me a "V" when re-entering Canada. I just keep my PR card with the receipt and they waive me through, but you'd think they'd care enough to get their records updated without me needing to drive to a US land-border which is quite inconvenient for me.