CBSA website has for years indicated only certain docs required in person updates. Passport being merely expired is not one of them. Change in citizenship yes.

Last time a CBSA officer has touched/seen my passport were two expired passports ago. No issues in Air/Land mode in either direction.

While the website does indeed say that, every Canadian officer I have talked to has said they require it to be done in person, including at every renewal (I hear lots of people say they get renewals without a required interview - I have always needed one though). While I’d like to believe the website is correct, I’d rather be safe than sorry, so I update on TTP website right after I get new passport, then go into the office as soon as feasible (and have never had anybody ask why I was bothering in person).

everyone has their own thing, and if you’ve made it through without the in-person updates and been fine, that’s great. Even with two passports, so twice as much of a PITA, I’d rather take the 10 minutes twice every 10 years to do this in-person vs. get in trouble later (certainly I’d have an argument by reading off the website, but I’d suspect that’s mot going to convince an officer set in their ways). We also have folks on here who seem to be content to travel with only their Nexus card and not a passport, but I’d never do that either. As an example, arriving at YYZ last week, used the eGate, got directed to a booth where an officer asked for my passport - I didn’t pushback, and dug into my bag and got it - maybe he would have been ok with Nexus card only, but again, not an argument I want to have. Just gave it to him and was waved through. Have no idea why the need to see an officer, but there are days like that.

Passports are also required even if holding NEXUS, in Canadian airports that do not have preclearance, like Toronto Island. Certain airlines like AA in my experience require passports to be shown for flights departing from the US, not sure if AC asks for that. On a side note, US permanent resident cards seem to be requested by land border agents for LPR GE/Nexus holders as well. Just a glance though, not sure if they can or should use the Nexus lane and initially *only* give the LPR card.

CBSA documents indicate different roles have different levels of access (eg secondary inspection have more access than primary). Based on prior success data points (eg no issue with NEXUS if expired passport updated online only), it is very possible the enrollment centre CBSA officers are absolutely correct in that they (eg enrollment centre) don't get document updates from TTP site but that's ok because they have no need for it (other than at final interview). All that matters is primary/secondary officers seeing the TTP updates.

Yes it is the airline than often apply more stringent requirements. From a regulation perspective NEXUS air traveler is passport exempt as well as it is possible to apply for NEXUS without passport (just need other proof of citizenship to support the application). But between standing your ground against gate agent or bringing your passport, it is not worth the hassle.

Commenting with a (possible) disclaimer that things may have changed.

In 2017 I was told that passport was good via the old site (before the new TTP site launched), pretty much anything else was enrollment center time.

Anything that isn't an update of an existing passport or residence address I would expect adding as having issues.

I haven't been to YYZ eGate changes since either my NEXUS or Canadian passport photos were taken, but I'd guess I'd be denied based on changes to physical appearance. The old kiosks were a bit of a pain, but the iris is more distinctive than facial recognition.

My experience in 2016/2017 was that enrollment center updates were basically invisible to CBSA staff at the actual point of entry and the computer determines it. I kept getting referred to IMM-1-1 on NEXUS as my Canadian work permit expired. IMM-1-1 would get me and be absolutely clueless as to why I was referred. It wasn't until I got a new work permit that YYZ NEXUS office said "oh yeah that's an automatic secondary check, let's get that off your record." When I mentioned that I was awaiting my Canadian passport they told me that the expired record remained on until removed for temporary documents (work auth instead of a citizenship) and I needed to make sure it got removed on a return visit

I tried to fly on WestJet on my NEXUS card alone - 0/10 would not recommend. Totally agreed. An example of letter of the law not meeting the practical reality.

With 4 weeks to go into expiry, and things not looking great for a convenient interview in Canada, I bought a ticket to DTW, scheduled an interview, and bought another ticket to YYZ, for Christmas (after expiry, but the only convenient time I'd have).

This morning, my application gets approved.

So yay, this is definitely better. But now I'm going to have a large United credit to use.

seems Detroit is per-approving a lot of folks.

sort of wondering if once my pre-approval gets completed, if it’s worth booking an appointment there to see if that happens for me. In all the years since people have been getting no interview renewals, I personally have never had that happen (and have had Nexus since right after it came out of pilot - CANPASS prior to that).

Wondering about my 7yo daughter, who has been pre-approved and needs an interview. Not sure if they will approve minors without an interview (if for no other reason than they probably want a photo of her again since her last one was when she was 1yo).

we are in bay-area now, and over all the years, have always just booked appointments at YYZ since that’s the place we are with an office most frequently. In fact, was there last week - something’s gotta give with the Canada Nexus office openings. Otherwise, not sure how Nexus can continue in its current form.

Hi all - I finally completed my enrollment in August (applied in January 2020) and about to use NEXUS for the first time next week when I travel overseas and back (not the US). A couple of practical questions:

1. The CBSA officer at my interview mentioned something about having to go to the kiosk the first time you return to Canada and go through customs, in order to set up a "profile", rather than going through the e-gates. I assume you don't have to do that if you create a profile on ArriveCAN. Is anyone able to verify?

2. How does one access the TSA Pre security lines? Is it just a matter of showing your NEXUS card?

3. Unrelated to upcoming travel, but I did my interview at Whirlpool Bridge, where they don't have the biometric scanning capability. The CBSA agent mentioned (I believe) that you don't need the scan to be done in order to use NEXUS at US Preclearance in Canada. Is that accurate? Or did I misunderstand her?

Thanks a lot for your help!

Seems like I'll be getting a US passport shortly. Especially given the huge pain of getting to a NEXUS EC, what do I actually have to do to ensure I can keep using my benefits?

1. No, it's completely unrelated. Use a kiosk first.
2. Use your PASS ID from the card as your KTN in your booking.
3. GE should just work.

TSA Pre-Check requires that your boarding pass so indicates. While your Nexus (or GE) card can be used as ID in the line, it won't get you into the line.

I'm in the process of applying for Nexus and ran into an issue. I was self-employed for many years and one of the companies I worked for as a contractor doesn't have a phone number. What should I enter in the application, as it is a mandatory field? I already contacted the company and they rejected my request for a number I could list.

Thanks in advance! I'm Canadian if that makes a difference. The company is based out of Hong Kong.

Maybe an unpopular response and I'm not sure if it's mandatory, but I would just list that number that you wanted to for that company. There's about a 0.000001% chance they actually call it. The Hong Kong office won't really know what you are talking about and perhaps though it was for an immigration thing. If you have a Canadian number for the company, maybe list that.

Unfortunately, I don't actually have any number for the company, it wasn't that they wouldn't let me use one, it was that they wouldn't give me one in the first place.

At this point I'd be slightly unethical and either list a fake number ('sorry it was valid when i entered it' or a Google Voice number that goes to you ('I'm the manager there') I don't know if there's an option for you to not list a number. Or if you have any point of contact in the company (old colleague) just list that number. Some may say it's unethical but it is either that or not getting a ttp membership over the most minor of things. It's not like you even need to be employed to be eligible for the program (students/housewives), it's really for them to see if you are working a job like trucking that would be better suited for a FAST membership

Maybe not list that company? If it comes up at the interview, you can tell them about it and say you tried to enter it on the application but were unable because it wouldn't let you do so without a phone number. Or list it and put an obviously fake phone number, like 000-000-0000 and see if the form accepts it.